Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using the Bell Green Halfords and also last. Booked on line for Major Service appt at 8.30am, MOT and replacement of two tyres. Arrived just before appt time, reception told me the MOT will be done first. Why? claims that it was booked in first. Not true, I chose the service option first. I asked what if my MOT fail, guy says after service get sorted will retest for free. Doesn't seem logical. The guy then sold me two more jobs: wheel balancing £7.99 each and Oil flush/Petrol cleaner £30. At 10.30am received call telling me MOT failed, head lamps cloudy, registration light not working, a nail in rear tyre, not one I wanted replaced. Told me it would cost £650 to replace headlamps. I thought it's ridiculous. Asked them to do the service I booked and I will get a second opinion about the work they suggest. 10 mins later phone rang, guy said person spoke to me was trainee, could clean head lamps £50 each. I said no, just do the service. Asked them when the service would finish, told me it's around 2 to 3pm. I arrived to pick up my car around 4pm. It's still to be serviced. Why? claims that they have a problem with lift. Asked how many car they serviced that day? there were about four before me when I came in the morning. He said it varies. Did not answer my direct question. Told me it would take one to one and half hr to do the service. This is a major service with two tyres to be replaced! Whilst I was there, I heard they failed two other cars' MOT. Came back 5.20pm waited another 10min for car, man said as a gesture of good will they will not charge me for the wheel balancing or the fuel cleaning. Told me brake padswill need changing as close to manufacturer recommendation. Got my car just before 6pm. Drove away, half a mile later, the drumming started from underneath, gets harder and faster as I accelerate. Could not return to them as they would have closed and I had been delayed too long,was supposed to be with sick father at 5pm could not delay any longer. In evening, checked the invoice they gave me. They did not carry out the wheel balancing or the fuel cleaning, these are listed as recommended work. I don't believe they had done the major servicing properly either in that amount of time which included replacing two tyres. Now I don't know what they did but the drumming noise was not there before. I'm too stressed to go back to them so will take my car elsewhere to check and will raise a formal complaint. It was appalling service. I think they deliberately put my car till last because I refused the works they recommended. The guy admitted my car was in for servicing last that day. Wish I had read reviews on Halfords first, some people call them Halfrauds. That explains it all.”

Helpful Report

Posted 5 years ago

“Avoid Croydon Stafford Road centre There was a MOT done and the reason for failure given was Headlamp aim not tested Front(both) [4.1.2(b)] The headlamp has a product on the lens so that the light output is severely reduced NEarside and Offside Front[4.1.2(b)] They quoted for £120 for cleaning the Headlamps. The Headlamps with that coating had passed last 2 years .How can they fail without testing them and giving the reason for output severly reduced .Why not let the MOT test parameters decide that ? Avoid as they offer cheaper MOT for £35 but are fail it with reasons as NOT testing it !”

Helpful Report

Posted 5 years ago

“booked mot [ i had a free one ] plus a small service for £144, this saved me £35 on the service i would have had at the cars dealership”

Helpful Report

Posted 5 years ago

“took car for an MOT in May at tigers way,leicester, told cv boot was not preventing dirt, major fault,could not drive the car, charged £192 to fix, receipt said replace cv boot ,not secure but preventing ingress of dirt,, Then had a service last week, told same cv boot was not secure ,needs replacing at £162,asked if they knew why it was now cheaper and told computer gives the price, but 2 days later the manager said it was because his stockist was out of stock and he had to pay extra, strange when cv boots are freely available for £5 that i was charged £30 extra,certainly think i was ripped off big time, AVOID THIS REPAIR CENTRE”

Helpful Report

Posted 5 years ago

“Watford branch - Expensive and rude - they make a big mark-up on parts when buying from Euro-parts. There’s an old man there who behaves like a thug gives mechanics a bad name...Don’t get your car fixed there they will pull the wool over your eyes had a bad experience won’t be going back there again!!”

Helpful Report

Posted 5 years ago

“Had an mot done at tritton road Lincoln today brillliant service great staff haven’t been here for ages as the manager last time was so arrogant what a difference staff can make recommend all day long will return”

Helpful Report

Posted 5 years ago

“100% halfords do not use genuine parts on servicing just cheapest they can get from euro car parts and Andrew page and all branches are the same deffenatley Wolverhampton Halfords”

Helpful Report

Posted 5 years ago

“Called Halfords a couple of weeks back to get a quote for brakes. got told it was going to be £180 (brakes for life) - gave them my reg. no. etc. Called a different place in the same town today and got told my car needed new discs and the brakes had to come from the dealer so the cost has now gone up to £480 quid. Also, when they checked my car no. they had the wrong person completely on their system. Am i being ripped off??? Seems to me that they like to add work to inflate the price of work carried out.”

Helpful Report

Posted 5 years ago

“At Halford Auto care Altrincham , you will pay three time more let alone how they will treat you as a customer. I never write reviews but I couldn’t believe the guy the desk would treat people like that. I was given price £560 for brakes services which I eventually fixed it for £180 somewhere else .”

Helpful Report

Posted 5 years ago

“Halford Bradford charged me £800 for repairs only to have the engine still over heating and then a month after been fixed I broke down on the motorway on my way to work, only to be told it was misfire on cylinder one the problem halford Bradford charged me £800 to fix and now won’t answer any of my complaints and they store manager said that he had he had advised me about additional work and told me to have it done straight away which he never Did and then to be told my the nice guy who recused me that the problem could of been fixed easily for £70 I was so angry”

Helpful Report

Posted 5 years ago

“Having discovered my MOT expired at midnight I phoned Halfords Autocentre Stockton (279) who offered me an appointment for the same day. On inspection it was found a coil spring was broken. Although it was getting well into the afternoon they managed to squeeze me in and the job was done quickly and efficientlyStaff were extremely polite and helpful and I will certainly use them in the future.”

Helpful Report

Posted 5 years ago

“always good on price, use same materials as BMW but charge less than half the price!! Arrived twenty minutes late for my MOT due to traffic, but welcomed and fully appreciated. Riga Wharf is much easier to use than Worcester St. And Junior, who did the MOT left vehicle very clean and tidy Have used this Centre for last eight years and always satisfied!!”

Helpful Report

Posted 5 years ago

“I wouldn't recommend using Halfords Surbiton branch. They were very helpful over the phone & polite. However, when I went to collect my car having had two tyres replaced and a full MOT I noticed that there was some damage to my front bumper which had recently been replaced and so I know it was completely damage free. Cut a long story short they said that it was my word against theirs and that it had to be based on fact. I did point out to them that having to report the damage etc was hassle to me and that it wasn't something that generally people make up especially as the damage was rather minor. For me it was the principle of the matter.”

Helpful Report

Posted 5 years ago

“Rating a one star because I can't do any less. I would avoid this garage like the plague, booked our car in to be fixed couple of days later picked it up still had the engine fault on it. They charged us 491 pound for an egr valve. They said turn the air con off as that's probably causing the engine fault, anyway we did that and still an engine fault. Went back to the garage a week later, they diagnosed it they said it will cost us even more to get it fixed, we decided to take it to another garage. The mechanic told us that they replaced a part that didn't need replacing and they didn't fix what needed fixing in the first place. So not only have they ripped us off but the car is still not fixed. What a disgrace of a company.”

Helpful Report

Posted 5 years ago

“Crawley Autocentre: Booked online, received a 'before 11.30' appointment time, dropped the car off, the work was done, they called me, picked the car up, was told what work had been done then drove off. All in all excellent, much better than sitting around in other, frankly terrible tyre fitting centres. Well done.”

Helpful Report

Posted 5 years ago

“Poor incompetent mobile service. The mechanic refused to remove the damaged tyre, was supported by the customer service as this was safety issue. The job takes 5 mins and as a result I was left without a new tyre for a while as I was on holiday during the replacement failure.”

Helpful Report

Posted 5 years ago

“Halfords Autocentre Newport is just shocking. Went in for brake pads and got told I had been signed up for 'brakes for life' after work had been carried out. This cost three times the normal price. Car then had a constant howling sound from rear wheel. Returned following Saturday. Halfords looked at car for under an hour and reported that wheel was spinning freely and they could see nothing wrong. Left the UK to camp in France. Howling sound continued. Returned to UK and took car to another garage which found out that Halfords had fitted one of the pads completely incorrectly. Halfords has agreed to pay the bill to rectify their poor fitment but will not refund the original bill for a shoddy job. For your own safety and that of your children, avoid at all costs !”

Helpful Report

Posted 5 years ago

“I rang Nottingham (castle boulevard) branch for an mot as It had expired and l was away from home, they said they were busy but if I left it with them for the afternoon they would get it done , I dropped the car with them and they started the mot straight away and finished after about an hour . I am very thankful for the staff , (Pete and Tom dealt with me )”

Helpful Report

Posted 5 years ago

“If I could give them no stars I would. I first visited this shop a few weeks ago after receiving a call advising me cycle to work order was ready and waiting on collection. I arrived at around 6.30pm, the service guy advised me that my order was there but nobody had collected my items ready for collection as promised .. me and my partner spend 2 TWO hours there whilst the service guy was putting my order together, whilst my stepdad also waited outside. You'd think when a company calls you to say items are ready for collection, you literally arrive and collect your items in a reasonable time. However the nice service guy was apologetic and we left it at that, I mentioned due to it being an online order some items may not fit, he kindly advised I can return/exchange them. So a few days ago I revisited this shop bare in mind I did not complain over mishap .... I went to upstairs and was rudely greeted by SIMON, this guy really has very poor customer service, I kindly advised him I have some items to return in exchange for an online order....all he said was you need a manager he's downstairs to and get him ???? Like really ?? He said go and get him he can do it downstairs or get him to come up stairs ?? Who in the right mind tells a customer to go get the manager for them ?? I complained to Andy the manager in store who I advised of all this, apologised, but an apology just isn't acceptable when they have poor staff like that working there. I am so disappointed I brought my bike from there and will never return again. Simon needs sacking! Preston centre”

Helpful Report

Posted 5 years ago

“Perfect service, A+++. Great value, fast, and efficient process. I like the web-page booking system, which saves a lot of time. Also, looking arround, these guys offered the best value by far. I would image these Halfords outlets have got all the other tyre centres on the run! Good work, Halfords. Thanks.”

Helpful Report

Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews