Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

Write Your review

Tell us how Halfords Autocentres made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an mot done at tritton road Lincoln today brillliant service great staff haven’t been here for ages as the manager last time was so arrogant what a difference staff can make recommend all day long will return”

Helpful Report

Posted 5 years ago

“100% halfords do not use genuine parts on servicing just cheapest they can get from euro car parts and Andrew page and all branches are the same deffenatley Wolverhampton Halfords”

Helpful Report

Posted 5 years ago

“Called Halfords a couple of weeks back to get a quote for brakes. got told it was going to be £180 (brakes for life) - gave them my reg. no. etc. Called a different place in the same town today and got told my car needed new discs and the brakes had to come from the dealer so the cost has now gone up to £480 quid. Also, when they checked my car no. they had the wrong person completely on their system. Am i being ripped off??? Seems to me that they like to add work to inflate the price of work carried out.”

Helpful Report

Posted 5 years ago

“At Halford Auto care Altrincham , you will pay three time more let alone how they will treat you as a customer. I never write reviews but I couldn’t believe the guy the desk would treat people like that. I was given price £560 for brakes services which I eventually fixed it for £180 somewhere else .”

Helpful Report

Posted 5 years ago

“Halford Bradford charged me £800 for repairs only to have the engine still over heating and then a month after been fixed I broke down on the motorway on my way to work, only to be told it was misfire on cylinder one the problem halford Bradford charged me £800 to fix and now won’t answer any of my complaints and they store manager said that he had he had advised me about additional work and told me to have it done straight away which he never Did and then to be told my the nice guy who recused me that the problem could of been fixed easily for £70 I was so angry”

Helpful Report

Posted 5 years ago

“Having discovered my MOT expired at midnight I phoned Halfords Autocentre Stockton (279) who offered me an appointment for the same day. On inspection it was found a coil spring was broken. Although it was getting well into the afternoon they managed to squeeze me in and the job was done quickly and efficientlyStaff were extremely polite and helpful and I will certainly use them in the future.”

Helpful Report

Posted 5 years ago

“always good on price, use same materials as BMW but charge less than half the price!! Arrived twenty minutes late for my MOT due to traffic, but welcomed and fully appreciated. Riga Wharf is much easier to use than Worcester St. And Junior, who did the MOT left vehicle very clean and tidy Have used this Centre for last eight years and always satisfied!!”

Helpful Report

Posted 5 years ago

“I wouldn't recommend using Halfords Surbiton branch. They were very helpful over the phone & polite. However, when I went to collect my car having had two tyres replaced and a full MOT I noticed that there was some damage to my front bumper which had recently been replaced and so I know it was completely damage free. Cut a long story short they said that it was my word against theirs and that it had to be based on fact. I did point out to them that having to report the damage etc was hassle to me and that it wasn't something that generally people make up especially as the damage was rather minor. For me it was the principle of the matter.”

Helpful Report

Posted 5 years ago

“Rating a one star because I can't do any less. I would avoid this garage like the plague, booked our car in to be fixed couple of days later picked it up still had the engine fault on it. They charged us 491 pound for an egr valve. They said turn the air con off as that's probably causing the engine fault, anyway we did that and still an engine fault. Went back to the garage a week later, they diagnosed it they said it will cost us even more to get it fixed, we decided to take it to another garage. The mechanic told us that they replaced a part that didn't need replacing and they didn't fix what needed fixing in the first place. So not only have they ripped us off but the car is still not fixed. What a disgrace of a company.”

Helpful Report

Posted 5 years ago

“Crawley Autocentre: Booked online, received a 'before 11.30' appointment time, dropped the car off, the work was done, they called me, picked the car up, was told what work had been done then drove off. All in all excellent, much better than sitting around in other, frankly terrible tyre fitting centres. Well done.”

Helpful Report

Posted 5 years ago

“Poor incompetent mobile service. The mechanic refused to remove the damaged tyre, was supported by the customer service as this was safety issue. The job takes 5 mins and as a result I was left without a new tyre for a while as I was on holiday during the replacement failure.”

Helpful Report

Posted 5 years ago

“Halfords Autocentre Newport is just shocking. Went in for brake pads and got told I had been signed up for 'brakes for life' after work had been carried out. This cost three times the normal price. Car then had a constant howling sound from rear wheel. Returned following Saturday. Halfords looked at car for under an hour and reported that wheel was spinning freely and they could see nothing wrong. Left the UK to camp in France. Howling sound continued. Returned to UK and took car to another garage which found out that Halfords had fitted one of the pads completely incorrectly. Halfords has agreed to pay the bill to rectify their poor fitment but will not refund the original bill for a shoddy job. For your own safety and that of your children, avoid at all costs !”

Helpful Report

Posted 5 years ago

“I rang Nottingham (castle boulevard) branch for an mot as It had expired and l was away from home, they said they were busy but if I left it with them for the afternoon they would get it done , I dropped the car with them and they started the mot straight away and finished after about an hour . I am very thankful for the staff , (Pete and Tom dealt with me )”

Helpful Report

Posted 5 years ago

“If I could give them no stars I would. I first visited this shop a few weeks ago after receiving a call advising me cycle to work order was ready and waiting on collection. I arrived at around 6.30pm, the service guy advised me that my order was there but nobody had collected my items ready for collection as promised .. me and my partner spend 2 TWO hours there whilst the service guy was putting my order together, whilst my stepdad also waited outside. You'd think when a company calls you to say items are ready for collection, you literally arrive and collect your items in a reasonable time. However the nice service guy was apologetic and we left it at that, I mentioned due to it being an online order some items may not fit, he kindly advised I can return/exchange them. So a few days ago I revisited this shop bare in mind I did not complain over mishap .... I went to upstairs and was rudely greeted by SIMON, this guy really has very poor customer service, I kindly advised him I have some items to return in exchange for an online order....all he said was you need a manager he's downstairs to and get him ???? Like really ?? He said go and get him he can do it downstairs or get him to come up stairs ?? Who in the right mind tells a customer to go get the manager for them ?? I complained to Andy the manager in store who I advised of all this, apologised, but an apology just isn't acceptable when they have poor staff like that working there. I am so disappointed I brought my bike from there and will never return again. Simon needs sacking! Preston centre”

Helpful Report

Posted 5 years ago

“Perfect service, A+++. Great value, fast, and efficient process. I like the web-page booking system, which saves a lot of time. Also, looking arround, these guys offered the best value by far. I would image these Halfords outlets have got all the other tyre centres on the run! Good work, Halfords. Thanks.”

Helpful Report

Posted 5 years ago

“Swindon hobble drive. Booked vehicle in for mot as a timed appointment today. Excellent first class service. All staff members were 100% professional. Totally recommend them. On line booking servise was excellent and just what I needed. I work in a similar customer servise industry so that is why I rate them 10/10. Mrs j shilston”

Helpful Report

Posted 5 years ago

“APPALLING COMPANY - INCOMPETENCE RUNS THROUGH HALFORDS STAFF. My car went in for a tyre change and wheel alignment. Instead it came out with a large dent next to the wheel arch the tyre was changed. They are so inept that the service centre, customer service manager (Richard Broomhall) and area manager (Rayleigh and Essex) told me that it was not caused by them and described a completely different car that had been brought in. Now if they cannot tell 2 cars apart that is telling in itself especially as they are part of the motor industry. They acknowledged causing the damage, at least the area manager did and offered to pay for repairs or partial payment depending on price. Since finding 2 prices, which one is minimal, he has ignored all calls, gone to ground. That is poor customer service and cowardly to not even discuss this further after acknowledgment of guilt. I understand that Halfords is not staffed with the brightest individuals and suspect you would be hard pressed to find any qualifications between the staff members but I would have thought they should be competent enough to action a tyre change without damaging a car. I'm now going to pursue this via the complaints procedure as it is ridiculous they cannot pay the money for repair after accepting culpability. Better to go to a more competent autocentre or small garage and don't waste your time with this company unfit to perform basic car repairs.”

Helpful Report

Posted 5 years ago

“Terrible. Needed a brake cable for a bicycle. Looked on their website and they are £1.99. I asked my wife to get one on her way home. They charged her £5. Over 150% above the price it should be. I tried ringing and no answer and cut off with voice message after 15 minutes. Drove down to store and was ignored whilst the one person working stacked shelves. When i realised he was there went over. Could not get a refund because the tills had all frozen? Why was my wife overcharged? That is the price on the till. Apparently their shops are not linked to their website for prices. BE WARNED. Seems like a scam in reality. Advertise a price, you can even check the stock. Get to the store and get charged more than double!!!”

Helpful Report

Posted 5 years ago

“Failed to fix an oil leak 5 times. Scuffed and scratched bonnet. Broke Turbo. Oh, and also went shopping for parts and Tesco Express in our car. Pity there is not an option for zero stars.”

Helpful Report

Posted 5 years ago

“Brilliant service very efficient kept updated with a problem before rectifying! Manager and staff are so friendly, a big thank you for the coolant problem on the yellow citroen ds3 Well done to all will certainly recommend halfords autocentre at Tritton Lincoln after collection of the car on Saturday 3rd August 2019!”

Helpful Report

Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews