Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to use website,prompt email keeping you up to date with your purchase would use this site again”

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Posted 7 years ago

“Very helpful service by Jamie was excellent and he made my visit to halfords very pleasant experience thank you”

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Posted 7 years ago

“Great service very helpful would highly recommend”

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Posted 7 years ago

“Friendly knowable staff”

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Posted 7 years ago

“Went into store to look at dash cams for a new car I was buying. Assistant told me I could order and book on line to have it fitted.....so I booked it and paid. I went to the Stoke branch today and even though I’d booked and been given a time of 8-30am, they had no one to fit it. To cut a very long story short, I contacted Customer services who were less than helpful, just passing me from one person to another....getting nowhere and all of them blaming the fact that I’d booked on line. In the end I requested a refund.....we will see if I get one. But Service was terrible.”

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Posted 7 years ago

“Bought a turbo trainer which cost in excess of £200 purchase was made on line and by click and collect. Took advantage of interest free credit offer which is great as I now don't feel as though I'm paying for it. The website advised me to collect the item on the Monday after 4pm so I went to collect it showed the guys my email but the item had not arrived. They said it had been dispatched but not yet received they were extremely apologetic and with a little negotiation they offered to fit the trainer to the cassette on the bike. Not a job I could have done myself. There is normally a charge for this but the lad did it for free he also straightened a slight buckle in the rear wheel of the bike because of a slight inconvenience. Very pleasant and extremely accommodating. Cannot thank them enough fantastic team great service and very good priced deal when reviewed this product Halford had a good price with 11 months interest free credit.”

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Posted 7 years ago

“Always friendly custumers service.”

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Posted 7 years ago

“Good shops with a wide range of items for most DIY jobs on cars and motorbikes. Only negative is that I always feel that the store is understaffed as sometimes you cannot find a single employee.”

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Posted 7 years ago

“Website was easy to navigate and very well categorised with a great selection at reasonable prices”

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Posted 7 years ago

“The full service was ok but surprised. They asked three times to do the extra bits (Fuel stuff) and they were very pushy for me to repair the extras at Halfords. I got home, saw some dirt inside the car and oil spilled at the front of the car too. The manager apologised and didn't really care about the feedback concerning the pushy sales and the uncleanliness.”

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Posted 7 years ago

“Excellent service and great prices”

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Posted 7 years ago

“Brought a new ratchet from Halfords staff were very helpful in my choice”

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Posted 7 years ago

“Very friendly prompt service”

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Posted 7 years ago

“The truro branch that I recently visited are always helpful and polite .Unlike other stores they let my son who is disabled use there staff toilet ,a pleasure to find someone so understanding .Well done to the staff at the truro branch .”

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Posted 7 years ago

“Very speedy transaction.”

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Posted 7 years ago

“I bout a stop start battery for my DS4 which they said was the right one for my car as they looked it up on the computer .It was fitted i paid for it which was 154.38 pence.i have gone home the next day i have gone to car and started it up the next thing is i have light coming on the dash ever were , and i also have bulbs blowing ever were and then it comes up on the dash that there is a engine fault , coming up as battery fault.so i have stop the car and called a mate of mine so how came around with a snap on DI/KIT . we put this on too my car and started it.it came up that it was not the right battery because it was being charged to 127 per cent and it had done something too the BSI unit.so now i am not a happy man i have gone back too halford and i was told it was not there fault because the computer said it was the right one for the car it took me over two hours too get them to chance the battery for another one and get some money back.But i still have to get my bsi unit done”

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Posted 7 years ago

“Do not, under any circumstances buy a bike from this company. When they make a mistake whilst building the bike, which is not immediately visible at the time, they categorically refuse to admit blame. They blame the customer for the damage, even when you’ve paid them extra for a service plan, and had absolutely no need or desire to have made any adjustments to have caused the damage. Also, they don’t care if they supply the incorrect size bike, expecting someone to know if it’s correct from just sitting on a bike in the shop. Absolutely appalling customer service, who rely upon the disgruntled customer to not bother spending even money on taking them to court.”

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Posted 7 years ago

“Informative and helpful staff. Not pushy or after a sale, but wanted to ensure the best product for the job was identified.”

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Posted 7 years ago

“Very good web site excellent products polite and helpful staff.”

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Posted 7 years ago

“extremely friendly, helpful staff who are always willing to help”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,357 reviews