Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned customer service to book a camera for my car. When i arrived in Limerick shop in Ballysimon they told me after one hour waiting they could not fit camera to my car. They blamed customers service in south Africa taking the call. I had drove 140km in total and my half day wasted. Customer service should not be booking in cars not suitable without checking with the store first my asking the make and model of car.”

Helpful Report

Posted 2 years ago

“Halfords Auto centre had my car for over two weeks, I picked my car up Tuesday 6/6/2022 to find my car is worse than when it went in. Even a regional manager could not help and made me feel pretty worthless and my concerns were not valid. Now my car is back with Halfords AGAIN 7/6/2022. Shame on you Halfords Auto centre”

Helpful Report

Posted 2 years ago

“Needed. New windscreen wipers .The young man who served me found the correct ones very quickly.He was very polite and he gave me a very reasonable price including fitting .This was done very quickly and I am very pleased with the service today.Will use again .”

Helpful Report

Posted 2 years ago

“Bought a bicycle pump yesterday as zak at the Crawley store said it would fit my tyres. It did not fit my tyres, tried to return today for a refund and was told no. Item is in the same condition as purchased, well within the return time and I was told no.”

Helpful Report

Posted 2 years ago

“Terrible service. We were sold a trailer by Halfords who supplied a different spare tyre that was the wrong size. Upon trying to exchange tyre there was no apology and they then informed they could not get the right tyre. I’d avoid Halfords it’s not worth the stress. Perhaps they should rebrand as Hellfords! We won’t be using them again!”

Helpful Report

Posted 2 years ago

“I took my Suzuki Alto into Halfords Exeter Street in Plymouth to have the three sparkplugs changed. Guess how much? 144 POUNDS. YES 144 POUNDS. It took them 10 minutes to do it, the actual sparkplugs cost 19 pounds for 4 !!!!!!!!!”

Helpful Report

Posted 2 years ago

“I got an appointment, 10 days ago, on 21 June, at 11:00,PE1 5AU to ceheck my e-scooter. They send reminder 1 day ago. I got 2 reminder messages in the same morning. When I went there, they said that the mechanic didn't come that day. I had cancelled my work, which costed me £ 120 for this halford appointment. They offred me to reschedule the service for 10 days later without any excuse and apology. I cant believe that this terrible and ridicuolus service belongs to a national chain store.”

Helpful Report

Posted 2 years ago

“Problem with bicycle dealt with in double quick time. Message on my phone within a very short period of time. Well done.”

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Posted 2 years ago

“Halfords in Pellon Lane Halifax. Millie was very helpful when we were looking for a small adults bike. She was smiley and friendly and took time answering our questions. Millie made it a pleasant experience.”

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Posted 2 years ago

“I would like to thanks the Farnoborough's team for their help. Great service and very helpfull”

Helpful Report

Posted 2 years ago

“Had an issue with ith a radio connector.. Staff soooo helpful and they had the part in stock and at s super cheap price. Thanks”

Helpful Report

Posted 2 years ago

“Can't get through to anyone, lack of staff & generally a poor attitude in store.”

Helpful Report

Posted 2 years ago

“Placed an order online and clicked the free delivery icon. When I received the confirmation it showed that it was click and collect from the store which was a mistake on their website as I had clearly marked for home delivery (why would I drive into into the store when it was free home delivery?). Telephoned customer services and no apology for the mistake on their website ordering but I could cancel the order and order again. That would mean having the hassle of then cancelling my paypal payment. So I decided I would have to go and collect it. I then received a phonecall from the branch that I would be collected the item from to say that they had to cancel my order as they did not have this item in stock as it was an online purchase only. The salesman told me that I could order it and as it was an online only purchase it would be delivered to my home. I questioned with him if it was only an online purchase for home delivery, why then was I able to place an order when the item was out of stock and then only to find that I had to go in and collect it? He said there was a mistake on the website!! Also if this was the case why then when I phone customer service the lady could not give me this information. I asked for my paypal to be refunded immediately (which it was). I thought about purchasing this item from another retailer but I went ahead and ordered it through Halfords where it was now showing as an online purchase only and it would now be delivery free of charge to my home. What a long winded process and they really need to sort out their website and ordering system. I haven't yet received the item so cannot comment on that.”

Helpful Report

Posted 2 years ago

“Give the below images a look: So I wanted a dashcam fitting, so I contacted Halfords to see if they would fit it even if I didn't buy it from them. They said they would (Proof in images). So I went ahead and got a Nextbase 222 Front AND Rear from Amazon for £100 (Over £70 cheaper than Halfords). So they basically lead me on and made me pay £100 just to then say then will no longer fit it (As per second image ) I doubt they'll even rely to this review and if they do, it'll be something daft like they'll 'look into it' Come on now Halfords... I asked for compensation or for them to fit it and they ended live chat twice on me and wont admin why haha”

Helpful Report

Posted 2 years ago

“DANGEROUS PRACTISES ALERT. My partner handed in her car in for a service, engine clean,and wheel balance cost £234.94. While waiting for the car she received a phone call from this branch to say that there was an excessive oil leak under the bonnet ( fairly typical place for one ), and a pin missing on ' rear brake shoe'. Estimated cost to repair + £600. Ok let's get to the branch and see what the problems were??? Extensive oil leak, couldn't show us as they can't find it???? No evidence of oil leak on the engines, surrounds or ground even, remember excessive??? Then suggesting, they could not fix the oil leak and to take the car to another garage?????? So with all trust and credibility gone, and crystal clear this was a con/scam ( Nationally this company is famous for this), my partner booked into a local, proper garage, she paid for the service and collected the car. Ok this is where things got dangerous:- As soon as she started to drive the car, a loud noise was coming from the rear of the car, which was not there before. Sensing danger, she took the car straight to the proper garage. Findings from the garage:- The 'missing pin on the rear brake shoe' was actually a damaged pin which was clearly caused when the wheel was removed. The car was in a very dangerous, non road worthy state, and should never have been driven or released by any garage. Extensive oil leak does not exist, and some other advisories were phantoms too. Both paperwork from Halfords and the local garage have been passed to the regulators and Halfords head office and investigation is on going.”

Helpful Report

Posted 2 years ago

“Just had my dash cam fitted guy was excellent 6/ 5 / 22. Guy was very chatty and we had a good laugh 😆”

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Posted 2 years ago

“This review is regarding the online service not the item purchased. A set of car mats was ordered on the 18th April and delivery details indicated it would be here on the 25th April or sooner. On the 26th of April I contacted Halfords (online chat being the only practical option) and I was told the car mats would be with me within 3 days. Within 2 days I received an email from DHL informing me they were expecting the item from Halfords and would let me know when it was on its way. I kept checking DHL but they had still not received it according to their tracking. I contacted Halfords again complaining about the service and started looking for alternative suppliers. The next day my delivery arrived 16 days after being ordered. I have had items from overseas arrive quicker. I wrote a similar review to this which Halfords "moderated" to the point of excluding it!”

Helpful Report

Posted 2 years ago

“Bought to cover floor so my grandson can play as it was concrete. they are nice and strong .”

Halfords 5 star review on 26th April 2022

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Posted 2 years ago

“Mobile battery fit - do not use! Multiple visits were required and still not to a satisfactory outcome without a visit to a Halfords garage which I was trying to avoid by using a mobile service! Poor and inconsistent communication, phone calls promised and never received. Very disappointing from a recognised brand. I would not recommend.”

Helpful Report

Posted 3 years ago

“Picked up a bike today from Abbey lane Leicester branch. Not set up properly when i got outside went to ride off and the handle bars swung round. Took it back and the guy who tightened the handle bars mumbled something and another staff member said no worries it's cool. I said no it's not cool i could have broken my neck. Also i had to wait for quite a while to be served and there were plenty of staff behind the counter who could see there was a queue of people waiting. I'm ok with the bike but the service was very poor and i could have been severely injured.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,357 reviews