Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“no one answers the phone its a joke”

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Posted 4 years ago

“they keep letting the phone ring and then cut you off after trying for an hour”

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Posted 4 years ago

“Appalling service at Halfords Bought this and paid for for click and collect - went to Cheadle (handforth) store - waited 1 hour in small queue but line moved so slowly eventually I had to leave & comeback. Came back later - same thing waited 40 minutes in small queue with no movement - so left again! Went back next day with the same thing queue with no movement so gave up. I can live without my order so will cancel it and hi elsewhere for it where they are more organised - expect them to blame Covid 19 but that is just a lame excuse for being so badly organised.”

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Posted 4 years ago

“Create customer service at really difficult time and provided value for money on my purchase.”

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Posted 4 years ago

“I've been so let down by Halfords having decided to order a bike online from them for my youngest daughter. Having gone to store to collect it today, the bike has not been built as ordered, and the personalisation requested has not been supplied. The local store staff are not fussed, as it is nothing to do with them. The online staff conveniently cannot be contacted by telephone, so a bad situation has immediately become far worse. Halfords only customer service offering to us is a robot responder that does not process conversation beyond advising you to refer to the store, so I'm basically left with a little girl in tears - no bike for her to ride, and unfortunately no positive resolution on the horizon. What a great company to misplace your trust with! The experience has been pants and I regret ever having made a purchase from them. So, please think twice before you spend your hard earned money with Halfords, they just don’t care. There are many good bike shops out there that do value customers & I'd advise anyone buying to go to them instead - in hindsight, I wish I had.”

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Posted 4 years ago

“Hardly not recommended Hardly not recommended. Ordered two tyres with fitting. 12.05.20 one of their worker came and he couldn’t take off wheel locking bolt. After that he broke my wheel nut locking key and just go back without any information about my order. I spoke with Halfords about that and 14.05 came another worker to take off locking bolts, but same effect. Finally I had to go to Audi for new locking key which costs me 53 pounds and change tyres on my own. I trying to get refund for my locking wheel, but they p I s s me off when I calling and don’t respond for my emails- AVOID”

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Posted 4 years ago

“they broke my bmx and it cost 90 quid from there own mistake and took a new chain there and they didn't even cut it to size”

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Posted 4 years ago

“I ordered online a balance bike only available in Basildon I live in Northfleet, placed and paid for order, went to collect only to be told I had to have the one on display.. It was filthy, scratched and didn't have the basket on the front, only to be told the website wouldn't show it was a display and did I want it or not... Disgusting service.. In "normal" circumstances I wouldn't of been treated or brought the item like this let alone in these unpresidented times.. Taking advantage of customers disgusting.. Oh yes and a ruined birthday... Shame on you Halfords..i wouldn't even give1 star but had no othet option.. Typical..”

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Posted 4 years ago

“Abysmal service from Sutton Coldfield branch Halfords. Will never use Halfords again. Lied to by staff at Sutton Coldfield”

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Posted 4 years ago

“Camera’s F+R Hardwired Into Car For £50 Feb 2020, Neither Are Working & Both Have No Power Supply. Complete Waste Of Money, Rear Camera Fitted In Corner Of Back Screen Where Wiper Doesn’t Clear View. Utter Rubbish - Avoid!”

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Posted 4 years ago

“Awful experience from Halfords team in the New Malden branch, specially the store manager who was very rude and unhelpful (all the opposite you should expect from a manager). Their click and collect for bikes is absolutely rubbish. Avoid Halfords!”

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Posted 4 years ago

“Bought a bike from halfords Braintree, had them build it.... pointless had to redo everything even tighten the wheel nuts. Had it about a week and the brake lever snapped at the body. Took it back and was told not covered by warranty!!! They wanted £20 for new levers and whatever the fitting cost was. So DONT buy a bike from them. I've been to a reputable bike shop and they say it is covered by the warrenty. They just out to fleece you.”

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Posted 4 years ago

“Bought a ladies mountain bike just before lockdown and the brake lever body snapped so I took it back and they said I had to pay to get it fixed £20 for parts and whatever the charge was for fitting. As it's not covered by the warranty!!! Not like if you buy from a reputable bike shop that stick to the warranty. My advice would be steer clear”

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Posted 4 years ago

“The bike technician are rubbish Cant build a bike to save there life Size guild is incorrect Day after coming back for brakes day after chain to loose n caused damage on frame Then blamed me Do not buy a bike from here”

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Posted 4 years ago

“Had the part I wanted in stock. Considering the convenience it was at a reasonable price. Ready to collect within in an hour at local store. Can't fault them - especially in current circumstances”

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Posted 4 years ago

“Update 02/05/2020 ordered 14th April countless calls no solution, @Halfords_uk told me that @CycleRepublicUK will contact me... No reply to last email. Good luck everyone it seems we lost our money. @pureelectricnow #Cycling #Store #Halford #cycles4keyworkers”

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Posted 4 years ago

“Good products, well fitted, reasonable prices, helpful and friendly staff.”

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Posted 4 years ago

“A bunch of rude, inexperienced staffs at Halfords. I have had numerous f... Ups with staffs at Halfords ,Portsmouth. Save your money and time go to decathlon sports.”

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Posted 4 years ago

“Very poor service by staffs at Halfords , Ocean park Portsmouth. Their bike machenics needs retraining, I was charged for parts on my bike that wasn't replaced. I had to take my bike to another bike machenics to get it done properly.”

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Posted 4 years ago

“Halfords autocentre rugby review 06/04/20 I'm writing this review you because I am very annoyed at how Halfords autocentre in rugby have treated me let's start from the first point, I booked my MOT online at a reasonable price and I thought these guys would be legit straightforward friendly and happy to help, I then turn up in the booked day and handed my car in for the MOT, I was told prior to this that if I handed my car in in at 9 a.m. then my car car should be done by no later than 11:45 a.m. so the morning of dropping my car off then handed the car keys in in a very good condition to the garage assistant and said to me ohhh the car won't be done till the car won't be done by 11:45 it will be done for 2pm and we will call you. Come 2pm no call so I called and a guy over the phone said sorry it will be finished at 4pm so I gave Halfords the benefit of the doubt and waited till 4pm where they again didn't call so I called and asked why , so they said sorry about this your car will be done for 5pm bearing in mind I dropped the car off at 9am , so Halfords autocentre rugby called me eventually at just before 5pm saying it's ready sir! You can come and collect it now cheers after trying to explain how annoying this was , I then did the deeds and go my car key back and walked straight out the door , then straight away the car key fell apart in my hand to the floor, luckily this happen before I put it in the ignition 😡😡😡 Halfords autocentre rugby deny the key was in good condition and offered to put a new pin back in and casing was a small bit open when my car key was in good condition before it went in , and have emailed they with a quote from vauxhall rugby after going down to vauxhall to see the damage to my key and the whole key needs replacing and sent Halfords head office a quote from vauxhall so I've had to get it temporarily repair it and going to pursue compensation for the damage to my property which they say they deny even though it's on camera thank you Halfords Case number: 09537307”

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Posted 5 years ago

Halfords is rated 2.5 based on 1,357 reviews