Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum in her 70's paid for window wipers to be fitted, within a month one of the wipers flew off as she was driving along, they expected her then to drive from her home in the rain, without a window wiper to prove she had no winder wiper. I ended up paying again at another place Wilco to get another wiper so i could drive over and put it on. Disgusting will never go there again.”

Helpful Report

Posted 5 years ago

“Ordered a radio to be installed at Sutton in Ashfield branch which needed some extra wireing to be ordered. I telephoned the following week and made an appointment for installation having been told we have all the wiring. When I turned up for the installation I was told they had not got everything they needed and they would have to reorder. I walked out. A completely lazy member of staff could not be bothered to check properly. Halfords lost nearly £300 ?”

Helpful Report

Posted 5 years ago

“Review of Halfords ordering. On the 30/10/18 A Carrera Vulcan E-bike was ordered online for delivery to myself in Romford this was ordered via finance…..and was despatched to Newbury where I do not live. The finance was then cancelled by Halfords (email evidence available) and then reordered by card….. This bike was despatched to Newbury again where I do not live for the second time of asking, despite promises that it would be sent to Romford…..Customer services were contacted on each occasion and more promises made which resulted in no difference…. After about the fourth time of attempted delivery to Newbury Halfords admitted that they had not cancelled the finance agreement and that the only way round it was to cancel the bike and for me to go and buy one in store….I did receive a discount for this but it had now taken 2 weeks for a next day delivery and still no sign of the bike floating out there in the mystical world….I collected the one I bought in store and took it home, not wanting to risk yet another bike coming to me via Scotland and anywhere else bar where I actually live….Romford. It was at this point I was offered a £50 gift card in recognition of all the hassle I had been through…… However this other bike was still out there and once again was attempted to be delivered to Newbury….by this time I’ve given up on anything and since I’d already gone, and bought one bought it home and built it up…I was almost beyond caring other than the fact that Halfords had been paid for the bike by finance and had still not cancelled it….so basically they were holding us responsible for what they had totally failed to deliver…. Customer first…I don’t think so…. The bike then went back to the parcel force hub and a couple of days later went to London North sorting office….which is the wrong sorting office for Romford….then back to the hub for another few days then to London East….this after Halfords said they were recalling the bike…they then attempted delivery to me in Romford…as I wasn’t expecting it anymore I wasn’t in….not that I wanted it anyway…I contacted Halfords who said that they would be in touch with their courier service for it to be returned….Of course I expected this to be done now fed up because the finance company wanted payment for a bike I’d never even seen….a few days went past and Halfords confirmed that they had received the bike back and that the finance was finally cancelled….which it finally actually was….. I breathed a sigh of relief…. I went out to do a bit of shopping and when I got back a box, well a destroyed box was waiting for me…it was the Halfords bike that they’d had back…you just couldn’t make it up I picked up the remains of the box and the bike fell out the bottom…well what there was of it…. No charger, no battery, No control panel and only one pedal….now if I’d waited patiently for it to turn up that would have been my reward….Way to go Halfords… As there wasn’t enough of a box to tape up and Id be damned if I was going to struggle with it back to Halfords I wheeled what was left of it back to my local store and told them to send it back to whoever…… I contacted Halfords customer services on my return home….with no sign of the £50 voucher and now them saying they had no evidence that I’d ever been offered one….I know I’m not going to see it, I cannot take their word for anything and I honestly suggest you don’t either………If you want anything from Halfords…I suggest you go to the shop, buy it and bring it away with you…it’s the only way to be sure of anything in my experience….”

Helpful Report

Posted 5 years ago

“Last week I bought a set of number plates for my wife’s car and was told that there is a fitting service available , I went back to the Widnes store today and asked for them to be fitted. I was shocked to be told that I would need to remove the old plates, mark the new plates, then drill them myself !! So it seems that this fitting service advertised, is merely putting four screws in, to attach the new plates that I have prepared. Amazing !! So if I go to Halfords for an oil change, do I need to drain the oil myself, fit a new filter, add new oil, then Halfords can refit the oil cap ?”

Helpful Report

Posted 5 years ago

“Very Disappointed. Halfords website sepecifically states “ they can fix almost all mechanical and ELECTRICAL repairs. My main headlight bulbs 3pin connector’s wires had corroded, so I was hoping they could fix it after purchasing an adapter from their store for just under £3. I had checked on YouTube the night before and it was approx 15min job if you had the right tools. However for Halfords @ the Blackburn store it was too big a job and told me we don’t do electrical repairs AT ALL. which I was very surprised. I said your website states you do hence why I booked it in. Guy quite sarcastically said “if we don’t we don’t try someone where else” that’s life, I guess you won’t be coming Halfords again” I had wasted my time booking it in. There website is very misleading. I most definitely won’t be visiting Halfords again.”

Helpful Report

Posted 5 years ago

“Been stood in your crystal peaks branch for 45 mins waiting for someone to change my battery in my keyfob , lovely lady on counter put me in a que system.... que system what a joke , one guy serving on that department then after 45 mins another guy turned up ask the lady on till who was up to her eyes in customers told him I was next , then in front of all the other people he turned to her and said well I’m going to Serve the man under canopy, who had been waiting 10 mins . I then told him I was next and he jus shrugged his shoulders and walked out . He made me feel like I was in important and stupid in front of all the other customers. After this experience I will never darken your doors ever again . I will now get no diner as I was on my diner break . I will make sure I will tell everyone I speak to about this I am disgusted with his attitude.”

Helpful Report

Posted 6 years ago

“Went to see about a service in on my car at redditch auto centre woman on service desk to loud didn't seen to no what she was doing at all very disappointed.”

Helpful Report

Posted 6 years ago

“TL;DR: Had a faulty reverse camera and mirror kit installed, Halfords passed the blame and refused a refund. AFTER INSTALLATION Not too long after having a reverse camera and mirror kit installed, I noticed the electrics in my car (Peugeot 308 - 2008) were not working properly. For example, the back window wiper was randomly moving and spraying water. MECHANIC IDENTIFYING THE ISSUE I took the car to a mechanic. They found the wiring from the camera install was causing all the recent issues, as well as more potentially dangerous issues like the car faulting or catching fire. DURING INSTALLATION At the time of the installation at Manchester Fort in Halfords, the installer mentioned it was his very first reverse camera install. He showed me a burnt black pin, pointing out it was like that before starting work. After chasing this up with my car dealer, they assured me this was not the case. Regardless, the wiring was installed without proper care which resulted in faults with the car's electrics. Overall, the installation was dangerous and could have caused a serious accident. CONTACTING HALFORDS SUPPORT After contacting Halfords customer service asking for a full refund of the installation (£75 for less than 2 hours work), I was told by a Customer Support Claims Consultant that I was not entitled to one due to the burnt block found by the first time reverse camera installer at Halfords: “Given that the wiring to that block was already damaged we feel that unless you are able to show that the issues were caused by Halfords, we will not be pursuing this matter any further.” Taking pictures of the faulty wiring and receipt were not enough, based on their response I had to prove of the damage done during the install (which is not possible as I was not around during the 2 hour installation time). SUMMARY I would not recommend installation services from Halfords. They are too expensive, not reliable, and it is an uphill battle if anything goes wrong. For those wanting to avoid the same issue, here are some extra details: The item in question was "EchoMaster Dynamic Mirror and Reversing Camera Kit". Installation took place on 25th September 2018 at Manchester Fort (36 Cheetham Hill Rd, Manchester, M8 8EP). Halfords customer service email: customer[.]services[@]halfords.co.uk Overall, I was not happy with their service and will most likely be reporting them to Trading Standards due to the item and install being unsafe and dangerous.”

Helpful Report

Posted 6 years ago

“Offered free mot on purchase, did'nt receive after three atempts and contacting customer services. I am a regular customer. Will not be using them again. It was just a publicity stunt to get your email address, registration and postcode.”

Helpful Report

Posted 6 years ago

“If you want new tyres go to Halfords, you will get great service from the front desk, and boy racer service from those that drive your cars. When they are cough wheel spinning your tyres after over ring your engine you get told its because its greasy outside. If this is a perfect excuse for boy racers to light up your tyres please go to Halfords where they do services and then smile, at your expense. This is how I described my visit to halfords today when i had 4 new tyres fitted to my car. You do not expect a staff member to over rev your engine, put it in first then light up you brand new tyres outside and in their car park. Remember these are brand new tyres which I have just paid for. Its very clear in the guidelines about tyres as to their usage when buying new tyres and how you should use them, and not abuse them like the clown did at my local Halfords. So, if you go down to the woods today, make sure halfords is not on your way, because the clowns will be out, having a shout, and driving you cars crazily. I will never get tyres from Halfords again.”

Helpful Report

Posted 6 years ago

“Avoid at all costs. Car broke down they told me it was fixed within 2 miles it broke down again. Poor customer service. Not sure they even did anything. When I asked what they did they tried to fob me off”

Helpful Report

Posted 6 years ago

“Halfords Ashford shop is the worst! The shop is a shamble full of crooks! More managers than people who actually help customers! Managers need more training how to handle complaints! The service is unacceptable!”

Helpful Report

Posted 6 years ago

“Hi l am really sorry to write this email, but l am really disappointed about the professionalism and technical competence. I arrived on the shop sure to buy a radio car a Sony, l asked if was compatible with my car and they sayd," se dont have anithink" for your car. So l asked which was the problem and she sayd " we don t have the wires".I sayd ok do you know Which connector has the Sony? They sayd Iso, and l sayd do you know Which connector has my car? She sayd No. So l sayd if you dont know Which are my car connector How do you know the stereo is not compatible with my car? She sayd No is not compatible and l " ok in case you right have you got an adapter? " No we dont have nothink compatible for your car. Well l was sure and happy to buy the Sony but l went out upset and without buy. Thanks Pasquale”

Helpful Report

Posted 6 years ago

“Poor customer services - website an item was not despatched so wanted to cancel and then all of a sudden customer services said it had just been dispatched at 2200 .....”

Helpful Report

Posted 6 years ago

“I have been using Halfords for 40 years but I will NEVER use this company again. The service start to finish was a total hassle and left me disgusted. I ordered a vehicle tracker online and got an email advising me it would be at my local store in two days. I went to collect at our Hamilton branch, they said the order number did not exist even though I showed my Halfords reply, and that I should phone head office. I phoned but waited 14 minutes to speak with someone, they explained to me that "sometimes the order does'nt go through even though the customer gets an email telling them it has". After waiting days and spending hours going to the store and on the phone this company can get stuffed. I will post this review all over. Shocking display of horrible service !!”

Helpful Report

Posted 6 years ago

“Booked mot. It failed on 2 tyres Tyres were twice the amount of local tyre companies so took the car away to get them fitted. The tyre dealer changed the tyres and was surprised that they failed as according to his gauge they were still above the legal limit but had new ones fitted anyway. Then tried for a retest and the manager not being happy that we got tyres fitted elsewhere could not have made it anymore awkward to book in for the retest. I will never use Halfords again and I have used them regularly in the past but the manager, s attitude needs addressing”

Helpful Report

Posted 6 years ago

“I ordered a bike that cost me £250 and when i went to lick it up it was already damaged and the paint had started to bubble, the member of staff who was dealing with us said that is just how they come either take it or we will reorder a new one. Bearing in mind he hadn’t apologised for the inconvenience or anything, he then tryed applying glossy black paint onto the matt black, handlebars that was scratched which dried awfully and looked terrible and he just shrugged his shoulders as to say just deal with it. We decided to reorder the bike and rang customer services the next day where we found out that the worker hadn’t reordered the bike at all so she put one on order for is and apologised for the whole mess and said it would be there today and we would receive a call, waited in all day no call. We then rang the store this evening and a worker managed to find the bike and it was still in its box untouched when it should have been ready to collect this morning, absolutely terrible service would not recommend to anyone, if this is read and you are wondering for places that sell bikes with good service try decathlon their bikes come at reasonable prices and come with great service every time unlike halfords”

Helpful Report

Posted 6 years ago

“Terrible repair service, expensive and my bike came out with more damage than when it went in, do not go there!”

Helpful Report

Posted 6 years ago

“Trustpilot reviews Categories Log in Sign up Install App For companies profile image of Tiaan De Klerk Tiaan De Klerk United Kingdom Review of Halfords Retail Tiaan De Klerk Tiaan De Klerk 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Published 01 August 2018 Bad Bad Took my car in for a service to Halfords 9 months back, paid for a major service, with all the bells and whistles checked the oil when I picked it up to make sure the lever was right it was clean so I thought job done. They did inform me they did not changed the air cleaner and I had to come back in for that twice both times they still did not have it. Eventually they brought it to my home and I changed it myself. When the winter was over I discovered the archon wasn’t cooling even though I paid for an archon service as well. As this was 6 months later I thought there was nothing I could do about it. A self-employed mechanic did a service on my car yesterday and discovered the oil filter was from Halfords main competitor, also the fuel filter and pollen filters were still the original Hyundai brands and so dirty that they could not possibly have been changed 9 months back. My conclusion now is that they probably only did an oil drain and change without changing the filter and probably did not order the parts in for my car. As the air cleaner is so easy to check they probably came up with the story about not changing that so I would not be suspicious. Don’t go and get ripped off by those guys I basically ended up paying £500 for a couple of litres of oil and an airliner I had to change myself.”

Helpful Report

Posted 6 years ago

“Before buying a new car battery for my HONDA CIVIC i specifically asked the customer service assistant if he could arrange with the fitter to maintain power to the car on disconnecting the old battery so that the radio settings would be maintained and saved. i provided the fitter with my own power station to carry out this simple task but he failed to do what was agreed and disconnected the battery. He was obviously very inexperienced and i got the impression he wasnt up to the job as he tried to put the plastic casing of the battery over the battery retaining clamp. I followed this incident up with customer services who told me that i had to ring HONDA and obtain the code for the radio. i thanked him for the total inefficiency and walked out. Needless to say i would not trust Halfords staff if i ever have to use them in the future.”

Helpful Report

Posted 6 years ago

Halfords is rated 2.5 based on 1,330 reviews