Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, they hang up if they have to give bad news. No moral Fotitude and disgusting regard for the customer. Go somewhere else.”

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Posted 4 years ago

“Manageress at Southport is very rude and abrupt the way she speaks I asked for a recipe and she was trying to force a e receipt on me I asked for paper one because. Needed it to claim my tax back In the end she met or less threw it at me I’m really disgusted she talks to customers this way ,can’t imagine how she talks to the staff very unprofessional she needs more training in manners.”

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Posted 4 years ago

“Terrible customer service. I would never buy any products again from Halfords!”

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Posted 4 years ago

“Bought a Carrera Vengeance from the Trowbridge store only to find on the first ride that some vibration comes from the front wheel when the brake is applied. This has been looked at by the store staff already and the problem remains. Looks like this appears to be a common problem amongst their cycles looking at some other reviews. But this is not the main problem. The main problem is trying to buy a cycling helmet to fit an XL head. Do you think Halfords stock any? Of course not, obviously people only have head sizes up to 61cm, or maybe people with larger head sizes shouldn't be cycling at all. To be fair, this is a common problem in my area with none of my local shops selling cycling helmets in the 61cm+ twilight zone. Could be a good selling point for the company perhaps?”

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Posted 4 years ago

“Had a battery fitted today, expertly done no appointment required.”

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Posted 4 years ago

“Initial purchase was fine but aftercare not so. Took the bike back as the front disc brake didn't work. Was called an hour later to say the bike was ready but when I returned I was told they could fix?? They then charged for a check which would of been fine had it been fixed. They then told me that I kinked the cable fixing the brake and when I changed the cable for which they charged me for and then checked the existing one and surprise it wasn't kinked and the brake still jammed. Returned again this morning and a more competent person fixed it. The peddle was another issue as they said I had cross threaded it but it was just a burr and when cleaned off pedal fitted fine. They had said to buy a new crank pedal arm which would arrive in January. This was a Christmas present I could present to my son so had to buy alternative presents to compensate for no bike and now it works. People now days just want to always buy new where as if it was a more experienced person they would and could of repaired. Not happy.”

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Posted 4 years ago

“stay away from this store if you want to buy Ok! but if you want to mount, think very deeply, they are not professional mounts that can mount and break at the same time disappointed after mounting the dash cam This applies to the Halfords store 165 Windmill Road Croydon”

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Posted 4 years ago

“I would like to express my extreme gratitude to Matthew at the Dereham Branch. I had what I thought was a battery problem with my car today. It turned out not to be a battery issue and, at this time, I still do not yet know what is wrong. However, Matthew went way more than the 'extra mile' in trying to help, not just trying alternative remedies, but also the amount of time he spent with. I could not have asked for more. Many thanks Matthew.”

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Posted 4 years ago

“We recently bought two bikes from Halfords in Beckton London. We are very happy with the service provided. My wife had a puncture in her bike and we took it back to the store . The guy called Datsh not only fixed the puncture straight away, whi also checked the bike thoroughly and re adjusted the brakes etc. We are very happy with friendly and professional approach.”

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Posted 4 years ago

“A little about myself. I had a nervous breakdown a few years ago and find it difficult talking to people i don't know - and can not handle any kind of confrontation. My experience with Halfords has exacerbated my problems, I only hope a solution can be found without any additional stress. After purchasing a nearly new car, I decided to help protect it by having a dashcam with a rear camera installed. Reading reviews I decided to go with a Nextbase 522GW and began looking at prices. Halfords had a deal where the price of the front and rear cameras installed was on offer, and having used our local Halfords garage for our MOT, and getting great service for years, decided to go ahead. On the day of the installation it was raining extremely hard, but after entering the store I could see the same gazebo that was shown on the installation video online, and so was not concerned. After speaking to the assistant behind the counter, he asked to look at the car, said that there would be no problem and took the keys - he said it would take about 90 minutes so my wife and I walked to the local shops. After about 95 minutes we walked back to Halfords and was immediately concerned that the gazebo had not been used. We waited in the store for a further 30 minutes for the installer to finish, and into the store he came in a dirty oil stained coat that he had wore inside my new car! I asked why the gazebo had not been used and he replied "it is broken", I then asked why he had not mentioned this when we first arrived and he said "i didnt think it was going to rain so hard" - it was raining heavily when we first arrived! He then grabbed a small cloth from behind the till and made a laughable attempt to dry the car, moving the water around a little. I asked if there were any problems, he said "no, it was easy". But on opening the car up it was apparent that he had issues with the rear camera, it being installed in a bodged fashion with the cable badly routed disturbing the roof lining, the plastic trim over the rear window, and having a large amount of wire hanging down in front of the window. The camera was also installed very low in the middle of the window rather then at the top. We went into the store, purchased a towel to dry the seats so we could sit in them, drove home and immediately got in touch with Halfords through their live chat feature. I explained the issues we had to the first person who answered the chat - and they hung up....I tried again. I explained the issues to the second person, who also hung up...I tried again. The third person actually stayed online after me explaining the issues, and was very helpful, and sympathetic to our concerns. They escalated the complaint and told me a store investigation would take place. At first I was hesitant to have any more dealings with the Rochdale branch but was assured that the investigation was necessary to further our complaint, I agreed that the branch manager could call us in 24-48 hours time. The online agent agreed I could remove the rear camera as it was installed in a terrible location. I opened the hatchback of my car and the plastic trim which had the wire passing under it fell off! At least this made removing the camera easy. I have photographs of everything I have listed above, and a transcript of my online chat. The car now needs valeting, and has no rear camera, we have paid for an install that was worse than I could have done myself, (a 2 minute search online found a video showing the correct routing for my car when installing a rear camera), and bought a towel we shouldn't need to dry my car. 4 days later we have not received a call from Halfords. I will update this review as things progress.”

Halfords 1 star review on 13th December 2020

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Posted 4 years ago

“Rodney the South African fella that works for halfords in cumbernauld was absolutely amazing. From the getgo he offered fantastic advise and pointed me and my mate in the right direction for everything we required. His knowledge speaks through his evident experience. I wish more people were as helpful and knowledge as he is.”

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Posted 4 years ago

“Always great customer focus and service. Good advice, no pressure to buy (which just encourages me to buy from them time after time). Very knowledgeable and friendly. Weston Super Mare Store.”

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Posted 4 years ago

“I made a visit to the Cheltenham store (the shop, not the mot service centre) for a head lamp and indicator bulb fitting. Chose to have bulbs fitted because it was a really tricky job for me. I was greeted by Callum who first was on the till. He then proactively grabbed the kit to fit my bulbs (I noticed he'd jumped in after the fitter who was allocated was on the negative side). Callum was cheerful, very knowledgeable and his customer service most definately put the customer first. He gave my car a thorough winter check and he advised me on the service available to change my weak battery. Most definately going back for a battery. I called the store the evening before to check if fittings were still available during covid. The person answering the phone positively said 'yes'. Really great when a positive colleague jumps in when a not so positive seems to be having a tough day (as we all do from time to time) but as a customer I was amazed by Callums maturity.”

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Posted 4 years ago

“I was served by Carol in Halfords at Farnborough gate to change brake light and head light. He was very polite and professional. Carol was very helpful and knew his job. People like him are asset to the company.”

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Posted 4 years ago

“My daughter had 2 new dip beam bulbs fitted. The lights on here car never reached any more than a meter in front of the car. On inspection I found both bulbs had not been fitted properly. They were on top of the retaining clip so not in far enough or secured. Shoddy service and dangerous”

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Posted 4 years ago

“had car in at blyth halfords today for service fantastic job customer service outstanding took great care of my car will be back well mannered staff new the product new what they were talking about amazing job on my great value for money”

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Posted 4 years ago

“I rang the store in Byfleet this afternoon and spoke to Lewis Jayes. I have been in the car dealership trade for a good while now and very seldom would I take the time to give a fantastic review, but after todays very informative phone call giving the relevant information and putting to one side the correct battery for me and then when i arrived he fitted it. Very professionally double checked the battery and found it to be under performing after placing in the car. Not an issue took it out and replaced with another new battery which this time was spot on. Need to keep members of Staff like this as Halfords must struggle to keep really good team members. Lewis Jayes Thank you for all your help today your are a real asset to Halfords Byfleet . Really great service.”

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Posted 4 years ago

“Ordered a car seat said i would be able to collect the next day. Recived a phone call next morning saying no car seat would have to wait for anouther 3 days said ok but after it still never turned up i requested a refund which i still havent recived 2 weeks latter will never use this company again.”

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Posted 4 years ago

“The service provided by the employees is disgusting. Quit a few times I have had bed experiences in this place. I also was given a penalty because the car wheel was a bit over the yellow line. I wasn't using the space of the next bay, this was the yellow line for non parking area. This is the Purley way shop.”

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Posted 4 years ago

“This is regarding a recent bike order for a Boardman ADV 8.6. The bike was delivered on Wednesday 25th November, and when the box was opened I found it was not built adequately with one of the pedals not attached to the bike and no associated equipment or instructions in order to do this ourselves. This was deeply frustrating given an additional £25 was paid to have the bike built upon delivery. On Thursday 26th, I phoned the appropriate customer service team and explained the situation, and the woman over the phone made it sound quite simple that the bike could be collected and have the pedal put back on before being re-delivered (or taken to nearby store and recollected), which would take approximately 24 hours with being a fairly small job. The bike was collected by DX Delivery following this arrangement on Friday 27th November. It should be noted that I had to wait until dark and later in the day for both Hermes to deliver the parcel and DX Delivery to collect it. It should also be noted that from this point I had not received a single email about the status of the order/bike from it being delivered. This morning I rang customer service again to find out exactly where the bike was up to, and was initially deeply frustrated with the amount of time wasted with being put on hold and then cut off. The third time round, I eventually got through on the phone to a different person at Halfords and explained the situation, who to my disbelief said that a refund has been issued and the bike could not be returned, as the initial bike sent back would be classed as faulty and there are no replacement bikes currently available. This was extremely irritating not knowing at the time that the bike collected on Friday would have not been returned back to me. So, not only I am extremely disappointed about poor service in terms of the bike build, but also about the very false information I received from the customer service team last week in relation to the bike collection and having it returned. So, I am now without a bike and cannot go back and order anything as nearly all similar models are out of stock, and I am waiting for a refund. This is definitely an experience I would never want to have again.”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews