Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in my bike for repair they said I could leave it there for assessment and service got to to and the said no ! Took day off for this they where so in helpful on phone couldn’t even find my booking they have now got call centre which is is even worse you pay £1200 for a bike and pay for gold service what an absolute waste of money bike is faulty and you cannot get to speak to anyone why do you need to have an assessment it’s ridiculous I live 30 mile away for a ten minute assessment to then be told you have to bring the bike bike for repair I wish I had not bothered totally unacceptable let’s see if they read this and bother to reply , I won’t hold my breath”

Helpful Report

Posted 3 years ago

“booked a puncture repair for my caravan it took 15mins on the phone ,had a 2hr slot next day. nobody turned up-another 15 mins on phone the job had been cancelled by somebody could not tell me by who. arrange another 2 hr slot for the next day-nobody arrived again another 15mins on the phone No reason given for not turning up but did arrange for the repair to get done straight away& refunded all the costs. Call staff very helpful but have no control over the system or mobile team shocking service”

Helpful Report

Posted 3 years ago

“Bought my bike at halfords, paid for them to build it. I brought it to an independent bike shop as i wanted to get a trailer fixed to it. Turns out my bike was not built properly. Every screw was loose. Handlebars were not fitted properly there was a rattle. The independent shop have fixed tge bike up. I had my cycle care from Halfords refunded. I had only had the bike 2 days. Will be attending the independent in future.”

Helpful Report

Posted 3 years ago

“Today I had a shock I did not think that such a national company can behave with such unprofessionalism Very disappointed never back again 😥”

Helpful Report

Posted 3 years ago

“Picked up new bike only to find the bike build was so bad I needed to return 4 days later to have the gears adjusted, pedal put on correctly and the gear lever moved. The bike itself didn’t seem new with two makes on the frame, think the bike was a second or a returned bike. Bought my last two bikes from a Halford but never again”

Helpful Report

Posted 3 years ago

“Bunch of liars. Parts missing from a bike box - a bike bought for my young son. The helpdesk said I'd need to travel to a store with my new bike (which wasn't built) and swop it for a whole new one, as it's not possible to get the parts separately. I don't drive, hence why I got Internet delivery, so I either had to get a bus or a lift from someone, and luckily I could get a lift. So Halfords helpdesk say they'll give me £10 voucher, when I first called them, and they agreed that I will get the bike built for me and that the store I'd chosen to get a replacement from would call me and give me the voucher upon arrival. After 2 days the store hadn't called me and so I went there and they had nothing to say why I hadn't been, just no answer to the question, and as result, after waiting in there an hour overall I had to take a new box with bike away and build the bike myself and I never received the £10 voucher, even after chasing again. The helpdesk fed me lies saying I'd get the voucher at the store and the store said I get it online. My email to the company this week has been ignored. I wasted an hour on the phone to the helpdesk arguing, as all I wanted eas parts delivered, but they said it has to be a whole new box with bike in. So, order via the Internet at your own risk, it seems. I nevet even asked for compensation, the person on the helpdesk probably just said it to appease me. The helpdesk also didn't call me back when they said they would. I also find it unbelievable, and dangerous, that they sell some bikes without instruction manuals, this kids bike for example. And you can't get them online either. I worked it out but some people might not have the knowledge, and why should they have to pay £10 to get a store to build it. Unsurprisingly, I'll never use Halfords again and will share my story.”

Helpful Report

Posted 3 years ago

“I purchased a bike for my daughter and opted for the professional build and delivery, I was offered optional extras including mud guards, I was then disappointed to receive a delivery of just mudguards followed by the cycle days later, after I was scammed out of an extra £30 I was informed we don't include accessories in the assembly! What a poor excuse for customer service! Do yourself a favour and purchase from an independent.”

Helpful Report

Posted 3 years ago

“Full off promise's Went purchase a radio from the Redditch store still waiting they like to take money up front for parts they can't get. Very poor communication with the shop say they will call and never hear from them.But also feel it's not just the one store as the Evesham branch is just the same.End result still waiting a month and counting. Make your own minds up who runs a company like this”

Helpful Report

Posted 3 years ago

“We bought electric bikes from Halfords paying for a 3 year service package when the bikes were collected. We didn’t use the bikes last year, neither did we take them back to the store to be serviced. We didn’t actually go into any shops after lockdown until March this year.I thought that Halfords would carry forward the service for 2020, but no even though it had been paid for for 2 bikes. They said as they were classed as essential they were open. As I have a heart problem and my husband has asthma we avoided shops completely, Halfords appear to think we should have thrown caution to the wind. Funnily they were much nicer when we were buying the bikes and service package than they have been since!”

Helpful Report

Posted 3 years ago

“Called out the blue for free bike check and up to £50 towards any repairs. Bike went in, apparently needed a new chain and gear cables (bike is new BTW) only to be told the Gov scheme had ended and had to pay £50. They said I couldnt have my £2k bike until bill paid. Very rude staff and lying through their teeth.”

Helpful Report

Posted 3 years ago

“couple days ago i bought a mountain bike for my wife from Holfords . 1st time she has taken it out went over a small bump in the road and the rear wheel came away form the frame and she has fell off . luckily not too badly hurt but if car was behind her could killed her !!!! cant trust halfords to tighten up wheel nuts !!!”

Helpful Report

Posted 3 years ago

“Had the worst experience buying a £1400 e-bike from Halfords, Croydon Willmill Road branch. Long wait to get the bike, then the battery was faulty, then they ordered a new one which took a few more weeks to arrive, then I asked them to fit a pannier wrack on it which they didn't have in stock... several weeks later I still have no bike and can't get any help from anyone, although they did take all the money from my account. I have spent hours on the phone trying to get help from the customer service team in South Africa but they are unhelpful and surprisingly rude. When you complain to the Croydon store, they just tell you the customer service team don't know what they are doing and blame the errors on them. Nobody seems to be accountable for anything, and problems don't get resolved. I'm still waiting for a call back to find out if my bike is ready but the South African team who i've just spent another 40 mins on the phone to have just said.. quote 'The Croydon store is still not accepting calls. Hopefully they will call you back this time but if they don't then there's nothing we can do about it'. Great, thanks Halfords.”

Helpful Report

Posted 3 years ago

“Faulty bike and they want me to pay £85 for them to be put right disgusting service will never use them again”

Helpful Report

Posted 3 years ago

“So I had a major service on my BMW about three months ago and when I enquired about it I asked them about putting the service record on the IDRIVE system of my car as they do not come with a service book. I was told that they could not do this but they send the detail to the main dealer and that my idrive would be updated when I took it into BMW to have anything done. Three months after the service I had a recall on my car and took it into BMW, I asked them to update the service record on my Idrive as I had a major service completed at Halfords and they checked all records and there is nothing on the system to say I have had a service and they also said they would not update the system because I didn't have the service with BMW. Please be aware of this as I would not have had this done at halfords had I known the service record would not be updated so I think I was misled into having a service done.”

Helpful Report

Posted 3 years ago

“We're all used to the lottery of how long it takes to buy something at Halfords, what we call the 'Halfords wait'. Tills are often left unattended whilst staff seem to be too busy doing something else than taking money. But this morning was particularly interesting when i took my bike into Balham brank for a pre-booked bike service (there was a 3 weeks lead time for this) only to be told that this booking was an assessment of what service was needed, not for the actual service. Aside from the ludicrous and customer time-wasting nature of this approach (unique in bike servicing as far as i can tell) my particular frustration is that this is far from clear on the booking page. The manager confirmed that they had a lot of customers coming in completely unaware of this. And that they only employed 1 mechanic so there was an 8 week (8!) lead time for doing any work. Needless to say i have now found several other bike service centres who can do perform the work - that Halfords seem to find so difficult :) - within a week. Perhaps Halfords might consider (1) employing more than 1 mechanic (2) telling their customers clearly about lead times and what they are actually booking. It's hard to imagine a retailer surviving for long at the moment with the sort of service that Halfords provides. I, at least, am no longer a customer.”

Helpful Report

Posted 3 years ago

“Absolutely Disgraceful- Halfords should be ashamed of themselves scamming people with their bike service repair. They automatically suggest 'gold service' when not needed- quoted £176 for repair to my bike which cost less than that- I took to a genuine bike repair shop and the same repair cost £40! If you have a government voucher they are just trying to get the maximum money from you which defeats the objective of the scheme- took 1 hour to get through to their call centre also”

Helpful Report

Posted 3 years ago

“Don't choose Halfords !Ordered 4 tyres from the great Asda website good price unfortunately picked Halfords for fitting. Turned up 5 mins early as requested 2 be asked which 2 tyres need changing. Having dug through his paperwork and sorted out that they were fitting 4 tyres the next statement was u are leaving it here till the end of the day (3.5 hrs) cos they are busy and only 3 guys are on. So rest of day spent in rain outside. They managed in 2.2 hrs in the end. after it sat outside for 40 mins before they even started, what a useless appointment system. 35 years having tyres fitted without an appointment and only ever took 70 minutes. Resetting the tyre presure sensors on the way home the front right is 0.25 Bar too high. guess I better check to wheel nut torque soon. First and last trip to Halfords in my life. Would use Asda tyres again though :)”

Helpful Report

Posted 3 years ago

“Having had a failure of my driver side indicator lamp on Sunday afternoon I looked on line for suitable bulb replacements. I also checked YouTube for the method of indicator replacement on my vehicle, a Honda Civic Hatchback, 2006. Bearing in mind I am 73 years old, having looked at the YouTube replacement method which entailed removal of both front wheels and the removal of the tyre well protector to access the bulbs I decided to check if Halfords would replace the bulbs for me on this vehicle. I checked with their online chat service to confirm that both bulbs would be replaced at a total charge of £17. In view of the labour involved at my age, I decided to order the service there and then and payed the £17 (£7 for the bulbs and £10 fitting charge) . My wife and I duly arrived at Halfords, Greyhound Park, Chester, the next morning, Monday, which is a round trip of 20 miles from our home. We presented our order to the Halfords “engineer” and told him we would have a look around the other stores while he carried out the work. I also advised him of what I had seen regarding of the tyre well protector to access the bulbs. He said there would be no problem. We duly returned to Halfords about 35 minutes later, expecting to see the engineer working on my vehicle. I estimated the job would have taken about 1 hour to replace both bulbs so fully expected to be told the job was not yet complete and to call back later, which would have been totally understandable. However, we saw the vehicle in it’s original parking space with no one in attendance. We assumed that the job was complete. We entered the store to collect my keys only to be told by the engineer that they could not replace the bulbs as the clips were seized and that we would need to take the vehicle to a garage for repair. I asked for a refund of my fitting charge of £10 which was duly refunded but decided to keep the bulbs, even at the inflated price so that any garage would not need to order them and I could supply, saving time. As you can imagine, I was extremely disappointed at the service I received from Halfords. In the past, in my younger and stronger years, I carried out much of my own car maintenance so when I returned home I decided to see if I could replace the bulbs myself rather than incur further garage charges. I jacked the vehicle up using my own trolley jack and removed both wheels. Yes, the push-in clips retaining the tyre well covers were covered in debris and initially difficult to remove. They were definitely not “seized”. I applied some penetrating oil to the clips and left them for a few minutes. They subsequently came out without difficulty. I completed the whole job in 1 hour 30 minutes. I contacted Halfords' customer services and related the experience. I asked why it was, that I, a man of 73 years, with limited vehicle experience, could complete the job in 1hr30mins that a young Halford’s engineer could not even remove a clip? "Is your bulb replacement service totally dependent on your engineer not having to get his hands dirty?????" I had supplied them with the vehicle registration number with the original order, from which they should have been prepared, considering the age of the vehicle, to encounter some problems, not least a certain amount of dirt and contamination. I was promised, on Monday, that the matter would be resolved to my satisfaction. However, I received no communication from Halfords' customer support until I e-mailed them twice. They apparently had no record of my call or any previous e-mails. I duly forwarded the original e-mail. I eventually received a reply apologising for any inconvenience in which Hafords' Customer Services informed me that their in store colleagues are not trained mechanics and therefore would not carry out any work on the vehicle if they were not confident that they would be able to carry out the work successfully. I suggested that it was unwise and unsafe to allow untrained personnel to work on any vehicle and that they should not offer any such service. I did not receive a reply! Not only did I pay over the odds for two indicator bulbs but wasted my petrol and time, eventually having to carry out the work myself. Halfords should have made it clear before I travelled that there was a possibility of not carrying out the work if they thought it too difficult as their staff are not trained mechanics. I would have cancelled the order accordingly. My advice : Don't use any Halfords' stores to carry out any work on your vehicle. They are not trained to do so. Customer Services always say they will pass on the feedback to the branch but do nothing to resolve the issue. Customer NON Service.”

Helpful Report

Posted 3 years ago

“Looking at other reviews it’s no surprise that mine is extremely negative. Firstly having had a roof box delivered it came without fittings. Had an on line chat and went to the shop. Eventually was given the fittings but somehow I was made to feel that it was my fault. Second experience even worse. I qualified for a free mot, took it to Halfords auto centre in Gloucester. When I took it in there was a minor grumble in the exhaust when I got it back it was roaring. The manager also said the rear brakes were sticking shall we replace the pads and disc - not really as I had new ones fitted a year ago!! Are they messing with the car to attract more business. Don’t trust them and will never return”

Helpful Report

Posted 3 years ago

“Cannot comment on the bike as haven’t received it but service was terrible, I paid for the bike on the 17th of the 4th money left my account on the 18th, I called up on the 20th the day the bike was due to arrive, to be told that the order hadn't gone through but they had taken the money. Did I want to re order the bike, the money had to be returned to my card and this would be done in the next 3-5 working days, so I agreed to pay again, we went through the order process and then he said my card had been declined. I then rang my card company who confirmed that halford had taken £275 on the 18th and that they had taken a further £275 today, so for a bike I have no order for and no paperwork for they have taken £550. So I ring Halfords back to be told, OH yes you are right, we will pay that money back to you in the next 3-5 working days, do you want to re order this bike now? I said so you want me to spend another £275 for this bike, which would mean that I have paid you £825 for a bike that cost £275 with the promise that in the next 3-5 working days I will get £550 back. Can I speak to a manger please, NO I can escalate this and a manager may ring back in the next 24 HOURS, customer service don’t go to halfords as it cost £550 and you won’t even have an order. Very poor though all staff I spoke to polite and friendly, maybe that’s what they charge for are they going bust and just want the money for the wages?”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,330 reviews