Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try explaining to an Indian call centre that you need to know if Halfords can can register and code a stop start car battery! What a joke”

Helpful Report

Posted 3 years ago

“I put my bike in for the government scheme when I picked it up took it home tried the gears and it was broken.(not when it went in tho) they put new inner cables on the gears but the excellent technicians they have never done them properly and broke the gear selector on the handlebars. Technicians!!!! Hahaha. Gateshead branch jokers”

Helpful Report

Posted 3 years ago

“Ordered a car seat for my grandson, was given a delivery date on or before the 12.04.2021 nothing arrived after waiting in all day, did an online chat which was pretty useless, tracking page does not work, rang customer services to be told they have escalated my situation and that the courier service had indeed delivered....no they haven't! asked for a refund and was told no as they have to find my delivery? Oh the delivery that has not been delivered!! Poor customer service, lack of communication....WILL NOT SHOP HERE EVR AGAIN!!!!”

Helpful Report

Posted 3 years ago

“I put my bike in for a service with the government voucher £50 scheme ...I booked in ...took my bike to the local Halfords shop....to be told I wasn't booked in ..I was then told to bring my bike in a week later on a booked slot .then the Halfords guy tried to get another £20 out of me for the super silver service .. ..i was then told my bike couldn't be serviced on my booked slot because the mechanic was off that day ....three days later I phoned Halfords up to see if my bike was ready ....only to be out through to an Halfords helpline ....not a direct call to the local Halfords branch...after voicing concerns...they told my bike would be safe and that they where very busy....and they would call me when my bike was ready ...so all in all my bike has been in their care for nearly 4, days ...where it was initially booked in for an hour slot..🤔..”

Helpful Report

Posted 3 years ago

“Had a free bike 'health check' done. I knew I needed a new cassette and chain, they told me I needed a new bottom bracket and brake pads too. Quoted £150 to do it all??! No way! I get that they obviously need to make money from this but that is extortionate! Rough estimate.. the cassette is £25, bottom bracket £10, brake pads.. front and back wouldn't cost more than £10. Took it to a family friend for a second opinion.. Halfords were wrong about the bottom bracket, we bought the same quality parts cheaper elsewhere and put new gear and brake cables on it too Halfords hadn't noticed they had rusted, striped the wheel hubs cleaned the bearings, adjusted the gears... Striped the headset.. the whole lot was looked at and cleaned. £35 it all cost in the end.. so.. Halfords.. would that have been £115 in labor costs??! It's convenient having a business do the work for you.. not everyone knows how to maintain and repair bikes and not everyone has the time or interest to learn, but you should be able to trust the business. I don't trust Halfords anymore, I'm glad I got a second opinion, I will never be paying Halfords to do work on any of my bikes in future and I will discouraged others from doing so aswell.”

Helpful Report

Posted 3 years ago

“Booked a government free £50 cycle check....I knew a need two new tyres and may be chain...left the bike there and arranged to pop back next day nothing was in stock to repair bike and get me mobile again complete waste of my time...rebooked at local shop halfords never deliver what they advertised”

Helpful Report

Posted 3 years ago

“Went to Halfords Erdington today for a bike for my daughter, the bike we wanted wasn’t in stock so we brought a different one. While we were there we decided to buy our son an new carrera bike, £440. signage said ‘ride this bike away today’ we told the sale guy we want one but there was none in stock, we had a look on the internet while in the shop and it said there’s none in stock. I asked if I could buy the one in the shop that said ‘ride this bike home today’ he said no, that’s just display. The customer in front of us was trying to buy a £600 bike. In 1 afternoon out of 2 customer Halfords lists out on £1000 in sales. No wonder they are going bust when buying a bike has become such a long and frustrating process.”

Helpful Report

Posted 3 years ago

“Absolutely hopeless from start to finish! Ordered a bike online to be built and delivered. Wrong size bike delivered twice, but the most infuriating and frustrating thing was the length of time it takes to get through to customer services (20-45 minutes) depending on how many times you get cut off or put through to someone you can’t hear or understand (Indian call centre??). Once you do get through you are frequently out on hold for long periods of time. My refund wasn’t straight forward either - they only refunded 10% of the total cost - so I spent a long time (several calls/live chats) getting it sorted. I have submitted a complaint to the ‘resolution expert’ but 3 weeks later I still haven’t even received an acknowledgment. Totally disappointing experience from start to finish and I will not use Halfords again.”

Helpful Report

Posted 3 years ago

“Bought a 10speed bike cassette online, went in Taunton store to collect, Box was broken and one of the sprockets was old and covered in dirt and grease, Obviously switched for a new one ,was offered the cassette with a sprocket from a higher spec 10speed cassette, And was assured it would be ok, asked if the nearest store 10 mile away had one ,was told yes , drove to collect it, Took it home to fit, only to find the box that it was in said 10speed but the actual cassette was an 11 speed , so would not fit ,returned it the following day to Taunton, The only option left was to purchase the cassette I was originally offered that I was assured was now correct for my bike as the used sprocket had been replaced, Took it home to fit only to find The 10 speed cassette contained two 11speed sprockets, So again totally useless for my bike, You honestly could not make it up. Complete joke, I will not be using Halfords again”

Helpful Report

Posted 3 years ago

“Booked bike in with fixyourbike government voucher scheme and spoke to two staff members explaining only needed one gear cable changed. Collected bike 8 days later to find bike still not fixed and needed to book it in for the repair. Apparently initial drop off is for assessment only. All staff very polite but feel they are working in a system which certainly did not work for me.”

Helpful Report

Posted 3 years ago

“@Halfords_uk I went to Halfords in Harrow, London to change my car battery, unfortunately after they changed the car battery, my car radio stop working and requested for a code I don’t have. Instead of them to take responsibility and fixed it. they basically told me to get lost.”

Helpful Report

Posted 3 years ago

“Son bought mountain bike and on top paid extra for a service plan! After two weeks the rear spokes were all loose as result of not being tightened in factory, son simply tried for weeks too drop bike into any local Halfords and was fobbed off that would take weeks too see it as too busy, I took bike into shop myself where we were again told too busy and best take it elsewhere! While there a guy walks up to counter and asks if they could do repairs on his bike! He was booked in straight away as he hadn’t paid upfront like us ! In disgust we left bike at shop although told by Pearce from the Poole department that our bike will be left out back and may get damaged! It’s been a week and we have had no contact!”

Helpful Report

Posted 3 years ago

“Ordered a bike, a helmet and two locks, the delivery address they sent my items was wrong and the name was wrong....I called them several time but no body could amend my delivery address , so I had to cancel my order.....very very disappointing...”

Helpful Report

Posted 3 years ago

“Had to take my car there as recommended by my warranty company absolutely atrocious service made up a repair that wasn’t needed absolutely shocking explanation when I questioned them will never use them again”

Helpful Report

Posted 3 years ago

“Called at the Grimsby store today to purchase a electric cycle, was approached by a trainee member of the team who advised that somebody would serve us shortly, we advised no problem as all the team were with other customers. We were there at least 25 mins only for us to be ignored others customer who visited the branch after us were served we were just left standing by at least 2 experienced team members. The trainee tried to help us seeing our plight but was just rebuffed by the other team members. We left with out being served we voiced our frustration to one of the team members on the ground floor as we were leaving, they said they would let somebody know in other words hard luck they didn’t want to Help. We expect to wait our turn but at best your systems of whom is next to be served need looking at or perhaps we were just ignored.Come on Halfords service needs to be better we knew wha we wanted we had £800 ready to purchase with and nobody(accept for trainee) were interested just terrible”

Helpful Report

Posted 3 years ago

“Purchased wiper blades for my car using in store computer when I went to fit them they were the wrong ones checked manufacturer website and clearly states part no different to Halfords. Called customer service -promised to check correct ones would be in stock and call me back-no call back and 40 mile round trip - needed new wiper blades so had to go elsewhere and pay premium price for them -won’t be returning!”

Helpful Report

Posted 3 years ago

“Disappointing experience, please avoid! Customer service is atrocious. I was put on hold twice after calling and could hear everything in the background. I heard the persistent cough of an employee and a different employee repeating a different customers personal details (name, email address, phone number). This is unacceptable and made me very uncomfortable! Furthermore, when collecting of my car, I asked about the details of the work done and received the response "I don't know, it's not me that did it, was it". Hearing this from a halfords employee after they have worked on my car is extremely worrying. Save yourself the trouble and go to a local garage. Will probably be cheaper and more trustworthy.”

Helpful Report

Posted 3 years ago

“Who knows if the parts are replaced? I took my car to Halfords autocentre (Chadwell heath – 437) for full service and MOT. They then contacted me to say the fuel filter need to change as per manufacture recommendation (over 40k milage) (£197.35) also some other repair. I accept only for only full service and refused to do other repair as I am not ready to spend big money immediately. When I check my previous year full-service receipt, I have paid for change of fuel filter last year in another Halfords autocentre (Ilford – 131). I spend nearly £200 from my pocket for a part that didn’t replaced. I have complained to Halfords already and no one contact me regarding this.”

Helpful Report

Posted 3 years ago

“Increasing prices of bike that is not even in stock.”

Helpful Report

Posted 3 years ago

“A complete waste of time. I ordered a bike to be collected. I received a text message and email for me to collect. I went to the shop and was told there was not a bike there and would have to be ordered. I cancelled my order and will never use Halfords again. Awful experience and would not recommend. No I have to wait upto 15days to get my money back so I can’t even buy another bike.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,330 reviews