Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My name is Bill O Bfien I got a Great service when I visited the Halfords branch at the Orchard retail park London road Coventry and was looked after by Kieron who was polite and professional and had the job done quickly well done And thanks”

Helpful Report

Posted 5 years ago

“Hi my name is Bill O Brien I visited your branch at orchard retail park London road this afternoon and found your employee Kerion so helpful polite and professional and had the job done quickly.”

Helpful Report

Posted 5 years ago

“Dreadful from start to finish.... Ordered a girls scaled down moped on line , did not receive an order confirmation, although money was taken from my bank and a KLARNA plan set up. I assumed my order had not gone through... however two days later delivery van turned up with the order, still no delivery note or invoice with the delivery...the bike was far too small for my daughter so decided to repack it just return to Halfords. The customer facing person was just awful, she kept asking for an order number I had never been given and was most unhelpful. I had to threaten a formal complaint before she bothered herself enough to look for the order from my personal details. I am in the process of returning but have still not been given an order number so not confident the package will find its way back to the right account and I will not be refunded. Needless to say I shall not be shopping with Halfords again online or otherwise..”

Helpful Report

Posted 5 years ago

“Great service in watford branch of Halfords by assistant Christy He was so helpful in my quest for correct jump leads and went over and above to help me Well done Christy you made my visit to the store an enjoyable experience Good luck Christy Sue”

Helpful Report

Posted 5 years ago

“Halfords diabolical Autocentre Service MANCHESTER ROAD,BOLTON Tues 29/10/2019 @ 1pm HALFORDS ... MANCHESTER ROAD,BOLTON After searching online for a car battery, I decided to settle on purchasing from Halfords.The battery was £125 + £15 fitting,I took all the details and drove to Halfords Autocentre Reception on Manchester Road,Bolton. On my arrival there was just 1 customer in reception I assumed he'd just had work done as the person in reception was printing out his receipt, the guy said to me "I won't be a minute" after 10 minutes I was pacing up and down,just then two women walked in. Eventually the guy asked what I wanted,I asked if there was any chance they could fit me a battery,I gave him all the details of the battery and price I had been quoted by Halfords online. After wasting my breath giving him all the details,he decided to check himself and then told me "it's £140 fitted" (fancy that same price as I told him) then he said "I will have to nip next door to check if we have any, as it is a big battery "I won't be a sec 2. He then turned to the women at the back of me and asked if he could help them, after all this time being messed about I blew up and told him to forget it! Just before leaving I told him serve one customer at a time,he then mumbled "I won't be long" I walked out. I tried to phone Halfords,guess what? A long,long wait,I hung up in the end. If the rest of the staff are as slow and as the snail that served me (no he didn't actually serve me,he decided to serve somebody who came in after me.) they certainly need training. I have been a store manager for over 20 yrs and any member of my staff were as utterly incompetent as this assistant,they would certainly be getting a verbal warning,why pay bad staff when there is plenty good sales staff out of work.”

Helpful Report

Posted 5 years ago

“Took a bike wheel in for repair. Quoted £10. When we went to collect it could not be found. Gave staff the order number but after literally 3 mins in the workshop he came back empty handed saying the engineers had left for the day & we should come back in an hour & the manager would find it. Not amused. We left. Came back next day. Same result after 20mins in a queue. Told the guy to look for blue aircap & finally he found it after 2 attempts then charged me £12!!”

Helpful Report

Posted 5 years ago

“I was looking for a new baby seat for my little grandson, after buying a different car. Yvonne at the Maypole branch, was so helpful. Although there was nothing suitable in stock at that time, she gave me lots of advice as to the type of seat I needed for the model of car, as well as showing me how they should be fitted. Nothing was too much trouble. Her customer service was brilliant. I have now ordered a new baby seat from Halfords that has just come into stock.”

Helpful Report

Posted 5 years ago

“today I needed to get a headlight replaced in my 2005 Renault megane having read several tips on how hard it was as you have to access from behind the front wheel, ok if you know just how it fits in has you have to work totally blind by touch only. lots of people have said they had to pay a lot of money for one light to be done. so I paid a trip to halfords Northampton riverside retail park and got a very nice man who said he could do it , it cost £30 for two blubs fitted and the poor man on his hand and knees for about 15 mins but well worth the money”

Helpful Report

Posted 5 years ago

“My key fob batteries were flat so I went to the Sidcup store and a lovely polite young man was very helpful and fitted the batteries for me even went outside to check they worked properly.Could of had better service even the ladies on the cashier were very polite and friendly. Will definetly return to this store”

Helpful Report

Posted 5 years ago

“When they fitted my roof bars they managed to not engage the boot on both sides of the rear bar causing my glass roof to crack! When I complained they denied responsibility! Halfords Ilkeston are absolutely useless and the management are 10 times worse! You need a -100 star on here!!”

Helpful Report

Posted 5 years ago

“I bought my third bike from them and they were excellent. The advice I received was factual and honest and delivered by someone who was knowledgeable and passionate about their service.”

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Posted 5 years ago

“The service in Barnsley is excellent. Staff skills and fitting of items is quick, efficient and competitive.”

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Posted 5 years ago

“I went to Halfords in Amblecote Stourbridge as I thought my side light had gone on my car. Ashley came out to look at it for me and said your bulb hasn’t gone it’s just the connection and the bulb worked. He said any problems just pop back. He could easily have sold me a bulb and I wouldn’t have been any wiser. I would like to commend him and will always recommend this store to my family and friends”

Helpful Report

Posted 5 years ago

“The service was the best i have been treated to in a very long time. The young man could not do enough for my two grandchildren. He built and added a badket to my grandaughters bike. Took time to fit helmets on them both. Nothing was too much trouble. I would like to say a very big thank you for all his help. The young man was in the Lesds store on sweet street.”

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Posted 5 years ago

“selby store, staff v v helpful and cheerful, especial thanks to Alex & Chris for their patience and expertise thanks gentlemen”

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Posted 5 years ago

“I had the misfortune to attend Halfords at Crystal Peaks, Sheffield today where I was confronted by an empty store and no sign of a staff member for ten minutes, (good job I’m honest). After ten minutes a female staff member returned from outside, (cigarette break) and told me the parts Manager would arrive shortly.......another ten minutes elapsed prior to exiting the store never to return, loss of sale £229...very poor service from a High Street store in a ridiculously competitive market.”

Helpful Report

Posted 5 years ago

“Charge me for work not needed”

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Posted 5 years ago

“Huddersfield Branch. Just had my car MOT failed. I have been told it is due to my brake discs being warped. I brought to the mechanic attention that I had only recently had full brake discs and pads changed from themselves not so long ago. He checked his system and confirmed this was only three years ago! I had paid £220 for the front pair! I’ve only done 17,100 miles during that time! I drive very careful too. Never hard in the brakes. They should last between 25,000 to 60,000 according to the RAC. They must have sold me and used VERY poor products! 🤔😖”

Helpful Report

Posted 5 years ago

“20% off when trade old bike in but put price up on bike I was buying by £90 con lol”

Helpful Report

Posted 5 years ago

“Really bad customer service. If you are thinking of buying a bike from Halfords. Dont. Ordered a bike to be delivered to my home for my son's birthday, was wrong bike in the box. I took it to the store (which meant borrowing a car I could fit it into as it was huge) and the ordered correct bike. It came and they built it, it was the wrong size. Told me to come back 3 days later to collect correct size. Did so and bike wasn't built, it went on like this for some time. My sons birthday was 3rd August, he got the bike on 18th. The staff at the bike section were always short staffed and could not deal with the amount of customers. I think a "proper" bike shop will be where I buy my next bike from.”

Helpful Report

Posted 5 years ago

Halfords is rated 2.5 based on 1,357 reviews