Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoddy service. I asked for a new indicator bulb and to have it fitted. They were unable and didn't know how to remove the headlight assembly, a second guy came to help he could not remove it either but did manage to get his hand in to remove the bulb but then informed me they did not stock that particular one despite the fact they do on their website and that branch had it in stock. Apologised tightened up the headlight assembly and closed the bonnet, on arriving home with warning lights flashing in the car I decided to see what was wrong. They had not reconnected the wiring harness which was left dangling down together with the headlamp ventilation pipe. This meant the car was illegal and could have resulted in a fine or even an accident as it had no lights on one side. Halfords then emailed me for a review I gave them an honest review of the problems and guess what the review was rejected by their 'moderator' so patently only good reviews are published by them. Lack of honesty.”

Helpful Report

Posted 3 years ago

“About three weeks ago I ordered a bottle of Fenwicks window wize scratch remover, online, click and collect, from Halfords in Leamington Spa. Order went fine until later when I received my e.receipt informing me that my bill was £0.00. No explanation whatsoever. Also included in the email was instructions on how to return the product if there was a problem. Very confusing. So I contacted customer service, to be told the store was temporarily out of stock but there would be a delivery in the next few days. Now. Three weeks later I contacted Halfords to check on stock of this item. After being put on hold I was then informed that Halfords in Leamington Spa did have stock of this item. I’ve just been to the store to purchase it only to be told “Sorry out of stock!” All in all, what an absolute waste of time. In my opinion Halfords need to pay higher wages to their employees……….if you pay peanuts then you get Monkeys, especially in the customer service department. Had to give one star because I couldn’t give less.”

Helpful Report

Posted 3 years ago

“New battery broke down in 6 months. Claimed a replacement on the 5 year warranty, been refused. No reply from customer service on my complaint. Battery review on their website been refused to be published.”

Helpful Report

Posted 3 years ago

“I got a bike assembled & delivered which I had to have looked at straight away by another place.I can only assume a monkey assembled it & I'll certainly never use the incompetent idiots again.AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“The worst shop Instead of repair my brakes, the broke them, then they partially repaired them by changing the discs and ask me to pay for the other part for them to change the pads. Initially they promised to change them for free and asked me to come back in 3 months as they say they don’t have in stock this pads. When I return, they start doing bunch of lies. Now I need to go to consumer protection and probably to sue them.”

Helpful Report

Posted 3 years ago

“Lewis replaced our bulb in minutes! What a lovely lad and was friendly, professional and helpful. It was such a pleasure to receive a brilliant service! (Harlow branch)”

Helpful Report

Posted 3 years ago

“Ordered 2 gear shifters for my wife's bike over the phone, and told they were in stock ready to be collected at my local store. Then received a phone call to say the items couldn't be found so a refund would be issued. Over a month later and still awaiting refund, nobody answers the so called "helpline" and being an 0845 number costs nearly a pound a minute. Disgraceful company, will never deal with them again, and would strongly advise anybody else to find an alternative company to deal with, or just do without.”

Helpful Report

Posted 3 years ago

“Used Halford Mobile who was dreadful to say the least referred me to the local Halford workshop to carry out the repairs he was unable to do, Went to the Halford garage in Woolwich but they just as bad as as the mobile fitter as soon as i turned up at the woolwich site all you can hear is swearing and unhappy customers. Low and behold they could not fix it either spoke to a customer in reception who was having the same issue they said they had found a local Garage in Welling that could fix/repair anything she had her invoice in hand getting a refund from Halford's due to an incomplete repair. I took her advise and took my car to the garage she suggested who were spot on with customer service and prices fix car same day very disappointed in Halford but lease got a decent garage found from it ( garage i used to fix Claremont Motor Engineers Welling ) Halford great advertising on TV but your services dont match up big boys pushing there way in but so under delivering.”

Helpful Report

Posted 3 years ago

“Disgraceful service. My daughter with her 2 young children bought oil for her car that was completely run out. She could not afford to pay the £5 for lifting up bonnet, taking off cap and pouring oil in. They would not even attend whilst she did it whilst looking after 2 under 7s to just confirm she puts it in the right container in car. How bad is that!!!!!! hence we had desperate call from her in panic on where to pour it whilst in hurry to attend an appointment.”

Helpful Report

Posted 3 years ago

“Ordered 2 cycling tops, of 2 different styles. Staff then called to say 1 could not be found , then called me back to confirm they had found it so I could call in and collect.”

Helpful Report

Posted 3 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Paul c GB For businesses Paul c United Kingdom 1 Review If I could give 0stars I would I have… If I could give 0stars I would I have never been treated like this in a store or anywhere in fact so after purchasing few cleaning and polishing products for my car I was happy but having realised one of them was not suitable I did get a refund and few days later partner then brought something else witch was not suitable for my car so I went to the store today and asked if I could get a refund or exchange them and was told no repciets but told get bank statement and they could give refund so after feeling let down went to leve when I was approached by members of staff saying that I had not paid for the item as I pointed out I was after refund was treated like a criminal and threatened with police asked them to look at CCTV but to no luck so I have bank statement showing purchase once I get refund I will never use them again it's disappointing and discusting how I have been treated like a criminal the was a member of staff that see me walking in the store but was to busy smoking and eyeing up the lads in car absolute joke”

Helpful Report

Posted 3 years ago

“I ordered a roof rack and roof box. Item was due to arrive 2 days after purchase. I received only 1 of 3 boxes for the roof rack and roof box never came. I spoke to their customer services who stated I would need to contact their courier as they "won't get an answer for some time". I asked for a refund as I am moving and so the delivery would be to late. They refused. I asked if I could pick up the same item from my local store instead but they refused. Absolutely useless, will never use them again.”

Helpful Report

Posted 3 years ago

“Bought a bike recently at Aberystwyth Halfords. Excellent customer service and made experience pleasurable purchase.”

Helpful Report

Posted 3 years ago

“Absolutely appalling customer service from the store management team all the way through to customer service. After allowing a bike to leave store not meeting current legislation, incorrectly fitting accessories and falsifying pre release checks I had to go to another store who were shocked and had to fix the issues of incorrect fitting snd the fact the bike was not fit to be sold as the gears weren’t properly connected. Customer device hide behind not acknowledging any of these points and saying we have offered a 30 Halfords voucher. I want apologies and answers and proper support but it doesn’t exist. Dedicated bike stores are more expensive but the service is worth it not having to fight and get what’s right.”

Helpful Report

Posted 3 years ago

“Took my car in for service and MOT my appointment was 11.20 by the time 4.40 arrived I had not heard anything from them so I rang them to be told my car Was not ready and it would need two new rear tyres to pass its MOT. I Said ok I will send for 2 new Bridgestones he said but your car will be staying here overnight. When will it be ready I said he replied it will be done tomorrow.tomorrow arrives I hear nothing from them all day, gave them up to 5pm and my daughter took me there lo and behold my car was parked up and done. Here is the best bit the 2 Tyres were Firestone a cheaper alternative when I spoke with the Manager he was very rude. I drove away and the next day just out of curiosity I dipped the oil you guessed it it was pure black and near to minimum on the dipstick they have 100% not done an oil change please do no use Halfords Northendon ever.”

Helpful Report

Posted 3 years ago

“Received an email saying items had been dispatched and would be delivered next day. Waited in all day, no delivery received. No delivery following day or any email to advise of delay. Tried to track order with courier but unavailable. Phoned Halfords customers service to be told there was a delay in my delivery now and that I would hopefully receive an update within 72 hours on when my items might get delivered. Unhappy customer”

Helpful Report

Posted 3 years ago

“Bike serviced using the government voucher scheme. Came back worse than it went in despite all new gear and brake cables, chain etc. Front tyre had 10 psi in it, first ride out on bike 3 month after servicing lost all gears to rear set within 10 miles, front set chain slips off ring and jams up. Hopeless beyond words.”

Helpful Report

Posted 3 years ago

“My wife took the car for a Free aircon check , they regassed the car without us asking and then wanted paying . When I questioned the manager about this over the phone he refused to discuss it . Coward . We paid but head office made the store refund us . Made himself scarce when we came in the weasel . Hes ok bullying women thats about his level .”

Helpful Report

Posted 3 years ago

“Halfords online dont deliver when they said they would god knows if i will ever see this bike”

Helpful Report

Posted 3 years ago

“Horrible service... I brought a bike on Monday 19th July and arrived damaged. i called Halfords and sent pictures of the damage and they quoted a 24 hour pick up service, no one came to collect the bike. i then called on Tuesday and still got quoted a 24 hour pick up still no collection, the case was then escalated it's now Thursday and still no pick up in sight. this has messed up my week as we finally had sunshine and the plan was to go out with my family. NEVER GOING TO BUY FROM HALFORDS AGAIN!!!!!”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,357 reviews