Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 tyres from their online service at a great price that were fitted at my convenience at a local Halfords outlet would definitely go back 👍”

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Posted 3 weeks ago

“Tiyana at Halfords Harlow was so helpful today. She was really friendly and helped us sort our key fob in a matter of minutes. Thank you”

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Posted 1 month ago

“My thanks to Josh at Halfords Dartford for his advise, guidance and for the selection and installation of a Nextbase522GW dash cam. A comfort blanket and a job well done”

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Posted 1 month ago

“Very helpful staff with information and reasonable price”

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Posted 2 months ago

“Very helpful for information and well priced”

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Posted 2 months ago

“FROM ENTERING THE SHOP TO WALKING OUT WITH MY GOODS, EVERYONE WAS SO HELPFULL AND HAD THE TIME TO EDUCATE ME. THANKYOU”

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Posted 2 months ago

“I would like to commend the service at Halfords Stoke and particularly Louis. Absolute service as it should and went above and beyond. Rocked up at 19:45, 15 mins before closing, having just found out one of my headlights had blown. Vehicle couldn't be found on the in-store self help touchscreen so I asked for assistance. Turns out this was not Halfords system, myself and Louis, the advisor searching the internet couldn't find out what bulb was required and the car had lost its handbook long ago. No trouble at all, Louis was outside under the bonnet fast in the dark and pouring rain to find out, quickly coming back out with the right bulb and fitted in 5 minutes. All whilst chatting to me about my holiday destination and his experience in Portugal too! Well done Louis and Halfords for the amazing service.”

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Posted 3 months ago

“Visited Halfords at Marsh Mills Retail Park unit d, served by Darren or Dadren cant make out the name on the receipt but just felt I had to say what superb service I had, so very helpful and polite what a pleasure to go into a shop and be treated like they care thankyou so very much made the start to our day a very happy one Ken Rich.”

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Posted 9 months ago

“Halfords braintree fitted a new stereo in my vehicle they asked me to take it in for a reverse camera assessment to check it was compatible they said Yes it Is compatible we need to book you in for the installation a month later I get my appointment for fitting I take the vehicle wait for 4 hours for the stereo to be fitted I get my vehicle back with the new stereo I start it up and straight away air bag light is on i put it in reverse to back out of there bay and no rear camera so I go back in he has another 2 hour look tells me I need another lead I then wait another month with no contact from halfords so I ring them and they say no lead has been ordered as far as we was aware it was all working fine so the manager agreed to order a new lead again 2 weeks past no contact so I call them they tell me they need to book it in for he new lead to be fitted I have to wait 3 weeks for the next availible appointment I then go in and wait another 4 hours they then tell me that hasn't worked so I ask the store manager so what now he admits liability its there mistake he offers to fit me a after market camera he tells me he will be in touch a couple of weeks past I call the store and they deny all knowledge of it but tell me they will be in contact 3 months have past and no contact from them I've rung them several times and just get we will call you back and get nothing I will never ever use halfords for anything ever again they are probably one of the worst company's out there staff are completely incompetent including managers and this online chat thing they do what a waist of time of all the stores shutting down I hope this one goes”

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Posted 9 months ago

“Bought a Karcher Portable Shower for cleaning our dog after rambling!...it developed a pressure fault....contacted Halfords who gave me contact details for Karcher who authorised replacement and it was replaced by local Halfords store without any problems. Warranty reinstated from exchange date. Staff were brilliant as ever.👍”

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Posted 10 months ago

“Booked a slot to have car battery replaced and it was done on time.”

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Posted 10 months ago

“I managed to completely snap the screw holding on my number plate and it could not be screwed back on.... it looked like a Honda dealer fix at great expense ☹️ until a fabulously helpful and kind young man called Justin at Halfords Park Gate, Fareham, came to the rescue. Believe me, this was not a quick fix! I was ready to celloptape it on and head off to pay Honda dealer prices.... but Justin worked in the 70 degree heat to sort the damage.... Justin saved me ALOT of time, hassle and expense by going above and beyond. I can't thank him enough. All the staff I encountered were nice, but seriously, Justin, you saved an old lady's bacon with your help. Cheers 🍻 👍”

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Posted 10 months ago

“Excellent service, needed 2 new batteries for my Landcruiser, ordered online yesterday for home fitting service that was carried out today by friendly and efficient staff. Have now ordered 2 tyres for home fitting. Very easy and hassle free”

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Posted 11 months ago

“Good products at excellent price.”

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Posted 11 months ago

“Just been to Halfords in Ashton under Lyne the cycling staff were extremely helpful and knowledgeable, I would like to say a huge thank you”

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Posted 1 year ago

“Had my bike serviced this morning at Western avenue cardiff by Lee. Customer service was excellent very happy highly recommended.”

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Posted 1 year ago

“Bought a Car battery online, No problems at all, easy website to navigate, Well done Halfords.”

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Posted 1 year ago

“Visited the Windmill Road store to order a top box the member of staff couldn’t have been more helpful. Nothing was too much trouble and he explained everything with no sense of rush! Absolutely outstanding service. Puts most retail to shame!”

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Posted 1 year ago

“Good morning I went in to Halfords Aintree this morning this morning as i had an issue with Dash CAM, unfortunately i did not get the gentleman's name but i know he is guy who installs dash cams. I could not have received a better service, he was polite very helpful and sorted my problem. Great service thank you Kenny”

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Posted 1 year ago

“Went to Halfords Balham. Had excellent customer service from Jonathan, he couldn’t have been more helpful. Thank you so much for fixing my back wheel of my Carrera bicycle, even so when the store was extremely busy .I could not do it myself. I do enjoy cycling now and can feel how well the job was done. Also huge thank you to Ben , he works there as bikes technician. Thank you again for your kindness and help. I do always recommended to everyone.”

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Posted 1 year ago

Halfords is rated 2.5 based on 1,357 reviews