“Although rate the furniture and the fitter five star but because wrong door knobs were delivered, chosen from samples the surveyor showed us, gaps left at the wardrobes even though assured by the surveyor that there wouldn't be any areas that could be seen as dust collectors, I have to rate tge overall experience 1 star”
“I had fitted wardrobes in my bedroom in December, lovely job carried out by Aaron and was impressed with the service and fitting.
I called them in January, out came a designer to design a media unit in my living room, slight snag as they failed to let me know I needed to move a socket but no problem, I can get they done - this was picked up by the surveyor.
The surveyor comes out and after slagging off the designer, I ask him to mark on the wall where the TV is going so I can get the bracket up etc.
I wasn’t happy with the measurements so I complained and another one came out (the one who did my wardrobes so I know he’s good at his job) and yes, the measurements were incorrect so good job I double checked.
Fitting date commenced middle March, Aaron the wardrobe fitter was requested (yes you can have him) great stuff, can’t wait to see how it looks for £4450.
Email received with an earlier fitting date of March 4th and another fitters name given, okay hopefully he’s as good as Aaron.
The Saturday before the fitting date I received a call from the fitter asking if I was having wardrobes fitted! Erm no, it’s a media unit, I asked if he had the drawings and I felt that sinking feeling.
Monday arrived (2 day job) the fitter bought my ‘bespoke’ furniture in the house, marking my walls and doors along the way and tells me it’s a 3 day job and the design is going to make his work really hard to do so I had to make some slight adjustments.
Not much done on the first day, base unit carcasses and the worktop across the top - on closer inspection it was two pieces joined together, two tone and stuck with glue spilling out and a chunk in it where he had been clamped together.
I called Hammonds first thing Tuesday morning and was told to let him finish the job as I’m sure it’ll be ok and wouldn’t call the fitter to let them know I was unhappy.
I was fuming but thought ok I’ll say something myself so I did and made him change it.
Day 2 and half way through and he was leaving around 7pm which was dark so he couldn’t see what he was doing.
Day 3 - finally finished at 8pm and draw front and handles missing.
I was that annoyed and cheesed off and wanted him out my house so didn’t say anything as I’d been emailing pictures of his poor work to Hammonds which consisted of Jagged and chipped edges, nails coming through the side of the cupboard, caulking everywhere, two tone edging on the shelving that wmore chips on it, poorly fitted edges on the plinths fitted to the skirting (squared off instead of round leaving a large gap)
Customer services fobbed me off, booked in a remedial guy to come out, so I booked a day off work thinking he was coming to fix it, no write a report - take it down and re do it he said. More time off work unpaid!
8 weeks wait for the remedial guy to write the report, 3 weeks for the fitting so in total 11 weeks from start to finish.
Apparently my bespoke furniture is supposed to have a join right down the middle of the back of where the tv goes and the worktop only comes in one size so you’ll have to have a join.. how is that ‘bespoke’??
Absolute con artists and should be done for misleading advertising.
I complained to the ombudsman who said because I didn’t complain to Hammonds during the 30 day period, that’s a laugh I’ve done nothing but complain - I requested a transcript of my conversation with them - I got a typed email with snippets of conversation.
The ombudsman found in their favour (surprise) and thought the £100 compensation was adequate.
This wouldn’t even cover half of the decoration costs I have as they have scored a large dent across the whole of the ceiling, marked my walls and skirting boards and door, not to mention the 5.5 days unpaid leave for work.
Every chance I get I am leaving bad feedback on Facebook and Instagram with pictures if I can add them.
Absolute disgrace of a company who you’d have thought would be more professional seeing as they have been around for many years. Hopefully for not much longer..”
“How deeply I regret that I didn’t find this page before I decided to use Hammonds to provide furniture for my new bedroom. This has to be the worst company I have ever made the mistake of dealing with. Both the initial salesman/designer and the surveyor got the measurements of my bedroom wrong with the result that, when the fitter came to do a three day job, it had to be abandoned part way through as the design did not fit in. I was then left without a usable bedroom in my house for several weeks, during which I found out that the person who had introduced herself as the person who would be ‘looking after’ me during the installation process was not there to help the customer, but to protect Hammonds. She never called when she said she would, and not once replied to any of the numerous emails I sent to her. In spite of her unhelpfulness, the room was eventually remeasured and a second fitting date was arranged. The ‘remedial fitter’ managed to fit most of the furniture as planned but I agreed with him that one unit would be left out due to difficulty fitting it in. And another unit, a triple wardrobe, was left without a door as somebody had forgotten to order it! So, I had another wait before my bedroom was finally finished minus one planned unit. Altogether, it took well over three months from paying the initial deposit to having my room completed, and for much of that time I had to sleep on my sofa. And my compensation for this debacle? £300 knocked off my final payment!
I would prefer to give no stars to this company but can’t. However, I would like to thank the fitters who must get so frustrated at having to apologise for mistakes made by other, less efficient employees, of this dreadful company.”
“This company is one of the worst company you will ever deal with. Their sale person was brilliant, came to our house, showed us pictures and samples, took measurements and secured a sale from us.
From then on, it went downhill.
The fitter arrived at our house and kept on complaining about the quality of the product. The panels received were the wrong size. The shelves were all fitted at a different height, cut to a different depth. The wardrobe was not secured to the walls. The back panel was not the right size. The joints were glued with mastics. The fitter even said that this was worst quality than Ikea. After a week of repeated calls, we managed to get someone inspecting the work who basically said they needed to start again but mainly that this was a dangerous fit as this was not attached to the wall. Hammonds client services is appalling. They wanted to send someone to get this stuck to the wall, but failed to call us. We called them 13 times within 2 weeks, they called us once. Failing everyday to fulfill their duties of care and after service.
I would highly recommend anyone stay away from this company. Worst product ever but the client servicing is beyond appalling. 10 years guarantee with this service, no faith, no confidence. No thanks.”
“If I could give them 0 stars I would.
The initial experience is very positive, the team that came to do the design and the initial survey were all very professional, so I felt that we were in good hands with Hammonds...well nothing could be further from the truth.
The initial build was cancelled or rescheduled several times often without any notice, so I would have to call them to find out why the fitter did not arrive.
Once the product was eventually fitted, there were some snags that needed to be attended to, and that is when they really let themselves down...unreliable fitters and the customer service person that I spoke to on my last call to complain was just completely indifferent bordering on rude. Not once did she even apologise for the inconvenience of having the fitters cancel yet again for their follow-up call for the snag list.
The quality of the product is okay, but not worth the hassle.”
“My furniture is supposed to be fitted next week and have been trying to get through to Hammonds customer service all afternoon, have they gone on bank holiday already. They are not helpful when you do and sometimes rude.
After reading reviews online I am dreading next week what have I let myself in for. They are very good when they want your money but oh dear what have I done. I sincerely hope it is a good job or I will be extremely upset and that’s before they start.”
“Useless customer service as once out of guarantee they don't want to know about any problems one might be experiencing.
We shall NEVER purchase from Hammonds again and will advise all of our friends about our experience!”
“What a mess. It took them 7 visits to my house over 10 weeks to get the right furniture fitted. They were always very apologetic on the phone, but apologies don't get furniture fitted. At the end they offered a paltry £300 for all the failed fitting appointments and the damage they caused to the paint on my wall. Shocking. I've gone to the Furniture Ombudsman to get a better settlement.
If you choose to deal with them, good luck, and keep notes of what is said in every phone call and agreement.”
“The most appalling service. They take your money and fail to deliver. After repeated visits to "complete" the installation they offer derisory compensation and send threatening letters. A cowboy organisation best avoided.”
“Useless customer support, average workmanship and terrible follow-up service dealing with snags.
Hammonds is not cheap but the level of customer care and the quality of the end product is not up to scratch. I wish I had done more research into the customer reviews before deciding to go with them. My advice to any prospective customers would be to avoid the headache of having to deal with the incompetence and disorganisation that come with Hammonds.”
“I would give this company 0 stars if there was the option. I ordered my furniture in January and am still awaiting for it to be installed!
The most unorganised company I have ever dealt with. Continuously changing my fit date last minute, fitters not turning up and office staff not doing what they say they will.
£150 compensation is not suffice for the failed 11 attempts at fitting the furniture!!
This company do not know what is going on and are so unreliable!
Then to top it off, on there end they have the fit as completed so they can take payment!”
“I wanted an Office Room, thought it would be a good idea to use the space for fitted cupboards and storage. The designer chap was ok, made a good design for me.Work was set for11th March 2024,the order was placed in November, the fitter came on the day, but was unable to complete the installation owing to damaged door fronts and incorrect size and colour worktop. Had to re-order items that takes 10 days. Date was set for refit 26th March 2024, fitter never turned up.Numerous phone calls were made, but I was told he was still coming to me,but running late.The fitter never came.Trying get another date to finish the work, but you get so many excuses.Im not sure if its ever going to get completed at this rate,although I have paid for it up front,apart from £265.;the total was £2650.iI am in a state at home with stuff cluttering up other rooms waiting for this work to be completed.I have been very stressed out with it all. I am not blaming the fitter, but surely they had enough time to get the order correct, ready to install in March. I think it’s appalling behaviour from this company, I don’t know what to do, just keep pestering them, but they don’t seem bothered.”
“Hammonds are a dreadful organisation.
They sold be a bedroom last April, a year on I am still with imcomplete room, wrong drawers, wardrobe to shallow to hang clothes, mirror bigger than the wall it was meant to hung on and numerous offensive calls, visits and threats.,
They have no intention of doing the right thing.
They have no complaints procedure, they just out you back to the people you are complaining about.
Worst still they have no concept of GDPR and don't think its an issue sharing other customers details (names/addresses/bankdetails).
The regulator needs to investigate them and shut them down”
“One of the worst customer experiences I’ve come across. Took them months to fit furniture that was supposed to be completed in 1 visit. 3 visits from fitters - 3 weeks lost work and still couldn’t get the order right. Got a call to offer me £200 off a £14k bill to compensate - what a joke.”
“Hammonds are the worse company I have ever dealt with. They are appalling. We have been waiting for our understairs storage to be fitted from 6th December, and here we are, still waiting. We have had 3 joiner no-shows and 4 attempts to cut the door panels to size! They can't do it! But not only that, the lack of communication and customer care is cringeworthy, in fact it's exhausting. There is no focus on the customer, everything is based around what is best for Hammonds! The arrogance! I will never use Hammonds ever again!!!!”
“Shambolic after care/ guarantee service
I would warn anyone buying Hammonds furniture that the after care service is shambolic.
I've bought from Hammonds multiple times over the last 7 years however the first issue I've had has been met with appalling service. I called about some cracks on a door and had surly service and was told someone from would call me back after I sent in photos but warned me it could take 3-4 months to get a new door fitted due to lag time in fitters. I immediately sent photos but after 2 weeks no call back. I chased 2 weeks ago, still no call back.
It would be nice to know the alleged 10 year guarantee actually counts for something but struggling to see any evidence of that so far!!”
“I have received very poor customer service from Hammonds. The designer visited yesterday. I was interested in fitted shelving in my bedroom - too difficult. I was interested in under stairs storage - precise measurements were necessary although she said height/electricity meter/stair post may be awkward. Units are clearly not bespoke.. The sales lady astonished me by stating the minimum order fee (suggesting j would be unable to afford Hammonds). No brochure was forthcoming, no alternative suggestions for my bedroom “you clearly haven’t thought this through”and she did not accept my invitation to sit and discuss my requirements (is that not usual when spending a large amount of money?). I had apologised that the house was a mess - family issues - bereavement/caretaking etc. It had taken a lot of courage to start doing something for myself..Sarah asked me to text her to confirm when I was ready to proceed and her parting comment was “I still can’t believe you’ve still got your Christmas tree up”. Not a nice lady, impolite, unfortunate representative for an established company.”
“The absolute worst customer service from any company I have ever dealt with. Proceed with caution or not at all!
After reading reviews and going to the Hammonds website, I booked in a design consultation to get storage for under my stairs.
This was on January 2nd, the designer was professional and I went with the design and paid and booked for the works to be completed.
The designer recommended a building contractor to open the aperture, which again I went with.
Very quickly I received dates for both a full survey and installation. Great news, or so I thought. This project was going to be compate on the 29th January! Little did I know....
The customer service team cancelled the survey multiple times, but I got the remedial works done in any case, opening the aperture.
When they finally came to complete the survey in February the surveyor told me that the design was incorrect and we couldn't have what we paid for. I thought OK, these things happen, that's why they complete surveys, so accepted it would be different and was due a refund on the bit they couldn't do.
The installation was due on Valentines day. So Wednesday 14th February, not ideal, we had to cancel plans etc, but hopefully it'll be worth it...
Again I was wrong what a nightmare this company are! After spending the day here, the installer tells me that the units are the wrong size and he couldn't complete the work, to make matters worse, Hammonds IT systems were down, so he had to call them sharing the detail and they couldn't get another date.
The hoise looks a complete mess now.
I finally get a contacted by customer services who were nonchalant about it, (this must happen all the time), and got re booked for Saturday 2nd March. I had my reservations, I double checked and triple checked with the customer services team, I also messaged the installer to confirm he could do it as I had to cancel my weekend plans. They all assured me that this was proceeding as planned. OK, I thought, it's happening, I've lost a lot of time already, but at least I thought, it'd be done.
Come Saturday 2nd March, with all other plans cancelled, I wake up to a message from the installer sent at 5 minutes to midnight (I was asleep), to say that the fixtures had not been manufactured and he wouldn't be coming.
There is no one to contact in the office on a weekend (not that they answer calls during the week), so yet again, I have lost time and money waiting for these guys with no next steps. My place is a mess and I regret ever looking at the Hammonds website, let alone paying them thousands of pounds to let me down at every turn.
I would avoid this company at all costs. Don't be like me.”
“Really bad customer service. No one speaking to me after wanting my deposit back as surveyor failed the designers plan. Blocked from my hammonds account were my deposit sits. Please save yourself the grief.”
