Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.64

1.6 Rating 222 Reviews

14 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.6

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Harbor Freight Tools made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Harbor Freight Tools 1 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a regular customer of harbor freight for over 25 years. My biggest problem is they count floor models as inventory but can't sell the floor model. When you look up what you want it show as in stock but when you get to the store, the only one is the display. I complained to corporate and was told that they know of the problem. If you know about the problem, then fix it! This is a no brainier! All it takes is someone get off their ass and fix the problem. Just dont include displays as inventory. It's not inventory if you are not able to sell it! I kept going in for over a year to get a work cart.”

Helpful Report

Posted 3 months ago

“.I bought a generator from you because mine broke down o a job site yours didnt work brought it back after having to drain the gas and oil at your request and was charged a restock fee over 200.00 and what a waste of time.Called your customer care and you guys did nothing for.me just a complete waste of time and money.Im being polite as to how I really feel.”

Helpful Report

Posted 3 months ago

“Stay clear of this store. Bought a bad Portland preasure washer that did not work on day 1. Returned next day. They charged me 20% “restocking” fee. I saw 2 other of same machine being returned. Bad products on top of bad customer service = 1 star.”

Helpful Report

Posted 3 months ago

“I bought an air compressor from Harbor Freight and a warranty. It did not work and I took it back and they charged me an 80 dollar restocking fee for a defective item never will I buy anything from Harbor Freight”

Helpful Report

Posted 3 months ago

“If you want one-use throw away tools, get them at harbor freight I bought their "best 20 ton" jack. It failed under less that 3500 pounds. Tried to return it. They said NO it's 120 days old. I'll never buy anything other there again. It's cheap junk”

Helpful Report

Posted 3 months ago

“I bought a weed whacker, Atlas brand, from harbor freight, reloading the line is impossible, went to store for help, store manager, an over weight lazy lying pos, said all weed eater are like this, would not help to reload the line. He said he had no problem with his same model. The atlas brand SUCKS, so does the Vero Beach manager”

Helpful Report

Posted 3 months ago

“Two 125 flux welder and both didn't work. Subject to two restocking fees and harbor freight items are pure junk. Never again. Customer service is non existent when it says to call before returning.”

Helpful Report

Posted 3 months ago

“Harbor Freight the best ripoff in tool sales that there is , they show you all these sales when you're only allowed to use one per purchase . You're better off going to buy tools that are made better.”

Helpful Report

Posted 3 months ago

“Bought a nail gun with warranty. It did not do what I needed it to so I took it back for a refund. I was charged a restocking fee of nearly $50 for a tool that was not used and only in my possession for about 3 hrs. I was not told at purchase that there would be a restocking fee and the manager Scott at the Carrollton Ga store wasn’t very nice. It seemed he got aggravated when I questioned the policy and said I was not told of this at purchase. He actually said yes you were but he wasn’t there when I paid the lady. He acted like I was lying. I just needed him to explain this without acting like I was stupid or him getting an attitude. I’m a very loyal and frequent customer at this location.”

Helpful Report

Posted 3 months ago

“Never Buy a Gun Safe From Harbor Fright !!! I bought a Union Gun Safe from Harbor Fright After a while my keypad started to get cracks in it so I called to buy another keypad, I was told by harbor fright that they do not have, sell or make spare parts for this Gun Safe. When I asked what I was going to do when it the keypad no longer works, basically I was told that I could do nothing and that the gun safe was Useless and Worthless at that point. SO Let “The BUYER BEWARE” “Harbor Fright Gun Safes are Useless and Worthless to you as time goes on !!!”

Helpful Report

Posted 3 months ago

“Ordered a solar panel online 7/26/24, FedEx messed up and returned it to the Dilllon SC distribution center. I called customer service and they reordered on 8/5/24. It’s 8/8/24 and it still hasn’t shipped from Dillon SC. Tired of waiting, I asked to cancel my order, customer service says it cannot be cancelled. So I asked that they get it shipped asap and they said it takes 7-10 business days to ship. I then asked that they call the Dillon warehouse and get it on the truck since it’s been too long a wait and their response was that they cannot call the warehouse. I’ll never order anything online from them again”

Helpful Report

Posted 3 months ago

“The employees and manager at the Milton Florida Harbor Freight are un caring and not helpful. I went there to get a machete that was on sale and it took me an hour to finally get the item and the correct price. The staff is clueless! I would give this less than one if possible.”

Helpful Report

Posted 3 months ago

“I opened up a vise box, which picture was the the grey vise. I said when the manager brought it up, that's not it. I had to open the box to measure bolt pattern dimensions. He said we don't do that here, Arrogant and disrespectful. I had to take it home and bring it back. The vises do not have sku # on some boxes and I bought the one under the sku #. The box has no specs for bolt hole pattern dimensions. I have no problems with the original manager. The store is Ca#600.This manager's name is Mathew.”

Helpful Report

Posted 3 months ago

“Spent 3 hrs driving from location to location, after being told the next store had the jack I was looking for on clearance. Next to last place had one for 197$ but it was missing all the hardware and handle. Associate called heath to confirm that they had 2 still in the box. But upon arrival they marked them up to 299$ horrible customer service, horrible way to do business. I will buy anywhere but here. No communication between locations. Drove from zanesville Ohio. To grove city to Reynoldsburg Ohio and finally to heath. Heath by far the worst place.”

Helpful Report

Posted 3 months ago

“I had the unfortunate experience of falling victim to a scam, I was convinced with their bonus promises by their brokers/fund managers. My account had reached up to 100,000+usd in May, however when I told them about my intent to withdraw my account suddenly it went down and bonuses vanished. For months I was not able to make a withdrawal but thankfully I came across Mrs. Charlotte Scott with their professional assistance, I was able to track down the scammers and ensure that my deposits and profits were restored. I can't express how grateful I am for their expertise and dedication in helping innocent people like me who have been swindled. If you find yourself in a similar situation, I highly recommend reaching out to these guys for their reliable assistance.You can contact her via email: charlotte...scotte....24....@.....gmail.....com WhatsApp: +1--(330)519--2440”

Helpful Report

Posted 3 months ago

“Purchased a Fortress air compressor. 6 months later one of the motor brushes wire shorted out. The parts list doesn't show a replacement part for this. Customer Service tried to find even reached out to there supplier/manufacturer. After being told it would take 8-10 weeks to get a reply if this part was available and to get a cost, I received an email telling me the brushes are not available. Well if not available how do they build these electrical motor that have them? I researched other compressor brands from other retailers they can get them for there motors. I did find the brushes on my own and fixed the unit. But this process from beginning to end took over 3 months. Should of went with a different brand and retailer that stands and sells replacement parts for there merchandise. I guess you get what you pay for. I will not be a customer of Harbor Freight for the future. I will also let other in my circle to make sure replacement parts are available for what they buy at Harbor Freight.”

Helpful Report

Posted 3 months ago

“Harbour freight is a very bad company. I bought a tig welder and out of the box it did not work. Went to return and was charged $210 restocking fee. I don’t understand why I had to pay $210 restock for junk item that they sell. It’s not my fault.”

Helpful Report

Posted 4 months ago

“This used to be my go to store for all tool purchases. Unfortunately, quality control and customer service have gone to the way side. I purchased a mortar/paint mixer, which started smoking upon first use. I returned and exchanged for another unit. That one lasted about a month before the built-in GFIC kept tripping preventing use. I yet again exchanged for a new unit. This one lasted as long as the first did. I took back to store with all receipts to show the issues I had been having with item. This time I wanted to return for a refund as it clearly is a poorly manufactured tool. The manager wanted to charge me $20 to “restock” a defective item that I could clearly show issues with. He also expressed that their tools are made for home/personal use and not professional contractors like myself. He described them as “light use capable”. I also have a Chicago Electric miter saw with a safety recall, which they have no solution for correcting. $300 saw that is unsafe to use with no resolution.”

Helpful Report

Posted 4 months ago

“Purchased the Badlands 2500 lb winch for my ATV. Followed the instructions to a T but it erupted into an electrical fire when I made the final connection to the battery. The control box started humming them foof, smoke and flames erupted. Didn't have the switch even plugged in. Only by quickly disconnecting from the battery was I able to get it under control and not destroy my Honda Rancher. Obviously something shorted in the black box or was defective. Needless to say, I am not trying that again. Since some of the product was destroyed, I doubt HF will even give me my money back.”

Helpful Report

Posted 4 months ago

“The team at the Columbia Missouri store is amazing, very knowledgeable, helpful. They always Ensure customers are always taken care of to the best of their ability.”

Helpful Report

Posted 4 months ago

Harbor Freight Tools is rated 1.6 based on 222 reviews