Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

Company Reviews

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Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“Bought 2 support rollers which stated up 1000lbs After 2 days they broke holding up 420lb floats.. went back to return them and they refused to replace... they looked up my # couldn't find it... and refused to credit.. or replace... even though the sticker price tag was still on the rollers... Manager played stupid... in the old days companies actually backed their products....Not Coeur d alene branch... Their attitude needs adjustments Beware of cheap merchandise and tools”

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Posted 2 months ago

“It’s about time that they got some employees that actually care about their customers. It’s so nice to go in today and have a young man that suggested a better. Buy metal holesaw instead of the kit. Usually they don’t even come and help you and he help me pick out something that was way better. A little more expensive, but I’d rather do that and have it last a lot longer. Thank you so much.”

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Posted 2 months ago

“Too long waiting lines”

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Posted 2 months ago

“So bought 30 inch service cart.lock broke within a year and it took almost 3 years to get a new lock took over 20 emails and about 10 phone calls.”

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Posted 2 months ago

“I was trying to buy a 13,000 watt Tri-fuel Generator, two stores had partially mutilated box's and blamed it on shipping?. One Box at Seakonk. MA has a whole corner section from top to bottom ripped out, I cancelled my order, and am now leaning towards Costco's Tri-Fuel unit. Poor employee attitudes! If true, shipping issues (truck issues?) your VP in charge should be fired for neglect and incompetence! Fix it!!!!”

Helpful Report

Posted 2 months ago

“HF customer service is by far the worst ever! I ordered a replacement part for a table saw that they sell. I received a part that was similar in design but not a replacement for the broken part. I have been trying to resolve the problem with them for about 30 days. It’s as though mental patients from Bellevue have been hired to field calls and emails from customers in need of assistance. Even sending them pictures of what is needed and what was sent are useless. It looks like I’ll probably be in deep do-do when I ask for a refund on the useless part that they sent me. I will never purchase any equipment from HF again. Companies that treat their customers like this don’t deserve to be in business. I’ve also read several dozen horror reviews from customers with similar experiences. I wish I was aware of those experiences and reviews before ever walking into their store in Austintown, Ohio.”

Helpful Report

Posted 3 months ago

“I bought a sheetrock drill that would not power on. Considering I needed it for this one huge job only I was not worried about longevity or a $10 restocking fee. It never powered on. I live 40 minutes from Harbor Freight. 3 hours of my time, $25 in gas and a $10 restocking fee for a broken item that can not be restocked! Bye Harbor Freight. What a rip off!”

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Posted 3 months ago

“I was informed I’d Won a Floor jack. Just pay shipping of $10.99 and it says, “Thank You for Your Entry!!! Turns out it was just a Scsm to get money from you!!!! And yes I reported it.. and giving a BAD Review here too!!!! This happened Oct. 14, 2024”

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Posted 3 months ago

“Employee exceptionally rude. Got irritated when I asked for an explanation if something she had said. I just went through a major hurricane, looking for a few supplies. I found what I needed. She says it was for show only I explained I was in an emergency situation her response was so... Why have items in perfect condition and just sit there collecting dust especially during times of emergencies. She told me she really didn't care. I walked out. Called corporate same thing. They DO NOT CARE IF A PRODUCT THAT WORKS PERFECTLY FINE IS SOLD OR NOT I WOULD THINK TWICE BEFORE GOING HERE”

Helpful Report

Posted 3 months ago

“I placed an order in July, for a 6 color airbrush kit. I received an email it was on indefinite back order. I needed the kit by the end of August and found the kit at one of their local stores. I called and cancelled the order, which took a bit of work and was assured it was cancelled. I received an email today, October 8, that it will be delivered today. 😡 Now I have to deal with shipping it back and getting a credit on my account.”

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Posted 3 months ago

“Hurricane Milton approaching. Went to purchase a generator. I was told they sold out of generators and that Corporate has told them that the 15-20 floor generators are not for sale. They have about 79 stores in Florida. That means they refuse to help over 1,000 customers in need. What a terrible company with horrible Corporate decisions for people in need. Stay away from this company, they are heartless!!!”

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Posted 3 months ago

“No satisfaction on customer service. requested a call back instead of holding on line and three days later i have yet to receive a call Phone tag on speaking to a human being No one knows nothing I was told we don’t have any replacements parts once i did get thru . They will not stand behind their products sold at retail. After the sale they don’t know you. So i have equipment that does not work and they have no replacement part and no repair shop in the area Quality of product is not very good. As they say , you get what you pay for. What a joke. I renewed warranty and still no good I will not be going back. I will cancel my credit card account with them. Poor customer service and poor cheap tools that don’t hold up for a day”

Helpful Report

Posted 3 months ago

“I return something a trimmer. Value $32.00. I wanted to return the trimmer because the quality was not good. The string wrapped around the machine 5 times. The MANAGER refused to give me the money or do a exchange. CHECK CASTILLO I HAVE BEEN GOING THERE FOR MORE THAN 10 YEARS AND YOU LOST A VALUABLE CUSTOMER”

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Posted 3 months ago

“Too high on their prices I can get them online and delivered to my door cheaper. it's called price gouging stop it Harbor freight.”

Helpful Report

Posted 3 months ago

“I received the worst customer service at the North Fort Myers, FL location. Store manager was rude and I am a frequent customer. I've been an Inside track customer for years and have their credit card. I'll not be renewing my membership and cancelling my card.”

Helpful Report

Posted 3 months ago

“On several occasions, I have asked the assistance of his worker named LEON in Harbor Freight Tools (located in Tarrytown Road, NY branch) and despite seeing him very busy, he took the time to help and give me advice on some of their goods and if not available in their store, he was not selfish to provide me some suppliers/stores where I could obtain the item. As an elderly he was so patient and perhaps he think that I needed more help than the other customers. He knows how to deal with his customers well and I wish other staff will follow his example. I hope the management could recognize his worth.”

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Posted 3 months ago

“I was at the Store on Brainerd Road in Chattanooga and could not get any help with my purchase. So I went to Home Depot got plenty of help and made my purchase. Cost was about $50.00 more but a much better quality product. Very poor customer service at this store. And apparently every time you call and ask for a manager you get another person who says they are the manager. But they can never produce a store general manager.”

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Posted 3 months ago

“I like them but recently they wouldn’t honor a coupon that members got for 45%off. Said it was an error. Should have been 15% off. I think they should have honored since it was their mistake.”

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Posted 3 months ago

“It is interesting that some people use a product and then try to claim it doesn't work. Harbor Freight doesn't rent tools. I have had great luck with all the tools i have purchased. Too many entitled Karens/Kens running around with nothing better to do.”

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Posted 4 months ago

“I bought an electric chainsaw often just so I could I have to fight my gasoline one but did they sold me John come replace it three times and this one I'm afraid to use cuz the chains keep flying off the bar and I called the corporate headquarters they're not going to give me any my money back for it they didn't want to give me my money back the first time when it acted up there with the first one you know it was junk but they saw a lot of junk at harbor freight I don't know how they stay in business they're crooks and rip off so don't buy any electrical products that has a chain on it cuz you won't be able to keep the chain on it don't buy a chainsaw off of them”

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Posted 4 months ago

Harbor Freight Tools is rated 1.6 based on 246 reviews