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Harrisons Solar Reviews

4.5 Rating 1,027 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,027 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Anonymous
Verified Buyer
“The product is great. The installers were great. The communication of the salesperson who set everything up was bad. he was hard to get hold of and didn't bother to check with us to see if we understood how the product worked or if we were satisfied with the service.”
Helpful Report
Posted 2 years ago
Hi, Thank you for the feedback and I am so glad that you are happy with the product. I apologise that you did not feel that the communication and after sales service was there. That is disappointing. I will get one of my energy specialist team to make contact with you. Kind regards, Customer Care
Posted 2 years ago
Tony Trotter
Verified Reviewer
“My panels were installed poorly there were holes left in my walls and i had absolutely NO follow up support. I have since contracted another company to "Future Energy" to fix everything so i can achieve my goal of being self sufficient only to find that a lot of the panels do not work see attached photos. i spent $20k with harrisons and I recommend you dont do the same. regards Tony Trotter”
Helpful Report
Posted 2 years ago
Hi Tony, Thank you for your feedback. I see that we installed your system in 2018 and the business owner has been out to help you with reconnecting your Wifi when you changed your router in 2020. We were unaware that you were having any issues with your panels, thank you for letting us know. The business owner has checked your site on line and reported a case to Solar Edge for you. We will follow this up with you as soon as we can. Kind regards, Customer Care
Posted 2 years ago
Vasilios And Dale Hatzipanis
Verified Buyer
“Excellent Service. Excellent Products. We recommend Harrisons if you are looking for the Best Solar Energy.”
Helpful Report
Posted 2 years ago
Helen White
Verified Reviewer
“I am super disappointed and frustrated with the level of service, lack of communication and poor professionalism from what was discussed and ordered. I chose Harrisons Solar Manawatu because I had two great experiences with two different Harrisons Auckland Carpet Franchises. Initially in July 2022 I met with Andrew McNabb from Harrisons Solar Manawatu. He came to quote, inspected, measured, looked at my house, advised that the house roof was not suitable, but gave the stand-alone garage as a good option. Andrew checked the size of the roof, power supply inside the garage, and the Electrical panel inside the house. He also had a person with him who he was training, so explained everything as he was going with him and with me. Andrew worked out some figures and gave me costings for 10 LG panels. The only thing he mentioned was possibly the weight of them on the garage roof, but I said I would sort this, and have it reinforced just to be sure. Completely happy with everything at this stage, Andrew seemed knowledgeable and personable. We agreed on a timeframe for possibly December, but more likely January 2023, as I wanted to get the roof painted and new beams to ensure that everything all perfect for the new panels, Andrews response time for communication when initially booking and paying was very swift, and only 2-3 days wait time for response later in the year. This year I can’t say the same. He made contact for the balance of the 50% on the 16th of January, which I paid, and he said his Installer would be contacting me to book a time. I received a phonecall on the 28th of February from the Installer saying he would be there in 10 minutes to check out the slope of the roof, and whether he would need scaffolding, etc, as he was planning a Thursday install. I said I was at work, but luckily I had Electricians in my house doing some work, and they could give him access to the areas he needed to look at. Later in the day he makes contact to inform me that the power supply in the garage isn’t sufficient for my new panels so he can’t install, and that even if he could he thinks he could only fit 8 panels, not 10. I query this saying “Andrew definitely checked everything out, and and said we could fit 10 and that everything was good to connect with the power in the garage”, his response was “Andrew uses One Roof for working it out, that’s not accurate and I can’t connect up to that power for Solar ”. I arrive home to find my Electricians telling me that the Installer had told them what they needed to do (put a trench across from house to garage with the upgraded wiring), only for them to say, “sorry, you need to talk to the homeowner, we are only contracted for the work we are currently doing, you need to speak with her”. I then ring Andrew that day, 28th February at 3.54pm, as I’m confused and not sure what happens next. Andrew was the one who initially checked everything when quoting and selling me the product, I wanted clarification on what happens now, he is supposedly the “expert” and my contact person, I left a message and asked him to please call me. I also contacted my Electricians office to see if I could get a quote for rewiring from the house to my garage, as I am feeling anxious about not being able to get my panels. As of 16th January I had currently outlaid $7,731 and have nothing to show for it, and have had my power company changed, my outside meter changed, my roof reinforced, and painted, nails replaced a lot has happened work and costwise in anticipation of the panels. Then, just to completely confuse me I receive a call from the Installer the next day, Wednesday 29th Feb at 9.04am to say everything is OK for install Thursday, and that he had spoken with the Inspector, and even though not optimal with that wiring, he would be allowed to install and get consent signed off on it as it was, with the recommendation of upgrading the wiring, so he would still be coming the next day. 8 Solar panels were installed on Thursday 1st March with black rails. Andrew had still not returned my call, but saying that, I received a call from his number on Thursday 1st March at 7.18pm, which lasted for 15 seconds. I spoke into the phone multiple times, but no response. If it was an accidental call I would have expected a text message or something saying, “sorry, called you by accident”, or if his battery went dead and he couldn’t talk a message once charging such as “sorry, my battery died, will call you back”. Nothing, no contact. On Monday 6th March I did receive an invoice, which is the only contact I have had, and there was an acknowldgement about change in panels on it. It said: I have added a credit for the 2 panels that were not installed - it was a tight fit. I also noticed on the invoice that I am still being charged for the upgrade to black rails for ‘10’ rails. Andrew had made contact swiftly last year when he was upselling me to the new black rails! My recommendation is don’t assume all Harrisons Franchise owners are equal. Trusting that someone who owns a franchise which specialises in Solar as their business does not mean they are knowledgeable or professional! If Andrew does not have the skill to make those assessments at the initial assessment and quote stage, then he needs to get professional people who can to do that. I shouldn’t have been sold the wrong amount of product, I was expecting 10 panels, and it’s lucky I didn’t buy a battery. And you have to wonder why he would use a product for measuring how many panels are going to fit which his own installer says isn’t accurate! And why 7 months on from my booking this job am I finding out that my wiring is not what it should be! I could have budgeted for this and had it ready in advance, I didn’t need that level of stress.”
Helpful Report
Posted 2 years ago
Hi Helen, Thank you for taking the time to write this. I am very sorry that this has been a stressful experience for you. I will be looking into this job for you and investigating what has happened. We will be in touch with you very soon. Kind regards, Customer Care
Posted 2 years ago
Hi Helen, I believe that Andrew has been in touch and you have come to a resolution. Thank you for bringing this to our attention so that we could help to resolve this. Kind regards, Customer Care
Posted 2 years ago
Damian And Sheryl Firth
Verified Buyer
“Efficient and tidy installation alao very quick to respond with any operational challenges or clarification of our power bill. Thank you.”
Helpful Report
Posted 2 years ago
Chris Morris
Verified Buyer
“We had an amazing experience dealing with Justin and the team, amazing communication throughout the design, ordering and installation. Would highly recommend them. Many thanks.”
Helpful Report
Posted 2 years ago
Phil Caton
Verified Buyer
“Completed job in a day”
Helpful Report
Posted 2 years ago
Bryan And Christine Canty
Verified Buyer
“Only have the wiring done to date in our new build.”
Helpful Report
Posted 2 years ago
Gavin Milligan
Verified Buyer
“From the beginning of our Solar journey Carl and his team were very helpful and informative, answering all my questions and demonstrating how everything would come together. When installation took place the team arrived exactly on time at 9am and were very polite and inobtrusive, cleaning up after themselves as well. Very impressed!”
Helpful Report
Posted 2 years ago
Nicholas Glubb
Verified Buyer
“From the first visit, through quotation, finalising system, installation and commissioning - the whole process was smooth for our installation - which incorporated 26 solar panels/Tesla battery from Harrisons with a smart charger from EVNEX for our Tesla Model Y - for a fantastic integrated solution. Good communication and plenty of support from Chris & Billie Dearsley and their team of contractors. Three months later we are very satisfied.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“We had Harrison’s fit 17 REC panels with a Fronius inverter. The installers were very professional and worked very hard to finish the job in one day. It will be a while before we see the benefits of the system but at the moment it’s regularly feeding 5kw back to the grid and providing the power we need. Very worthwhile project.”
Helpful Report
Posted 2 years ago
Pete And Claire Marshall
Verified Buyer
“We have been delighted with the sales process, then the installation. This was very efficient, the team was very personable. We have recommended Harrisons to many of our friends. It would be good if there was more choices apart from Trust Power as a buy back power co. We have found their service pretty average. We will be calling Harrisons to install solar at our property in Russell.”
Helpful Report
Posted 2 years ago
Michael Watson
Verified Buyer
“Good Service..”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“After the sale went through, the salesperson was very unresponsive. It took roughly 4 months after the initial install date before all the issues were finally ironed out and even then the inverter, quoted at 5kw was actually 4.8 and appears to only function at 4.6 With all that being said, we have had no problems since and we have had the system for roughly a year now”
Helpful Report
Posted 2 years ago
Hi, Thank you for taking the time to give a review. I was sorry to hear that it took a little time to get some of the install issues ironed out. With a 5Kw system, this is the maximum that it can produce on a very bright and sunny day. To produce an average of 4.6Kw to 4.8Kw is very good. I will get the Business Owner to contact you and go over a few things with you. kind regards, Customer Care
Posted 2 years ago
Rupert Gough
Verified Reviewer
“Very happy with Wendy and Adrian at Harrisons Solar. The initial consultation was low pressure and full of information. Adrian addresses all our questions in a clear way. Installation went without a hitch (except for the weather not playing the game!). Tradespeople were polite, respectful and turned up when they said they would. The solution was fit for our purpose and post-installation follow up was great. If you're looking for solar to be installed, I highly recommend Adrian, Wendy and the team at Harrisons Solar.”
Helpful Report
Posted 2 years ago
TREV
Unverified Reviewer
“Great service all round. Folks that came to fit the system were first rate. Highly recommended to all.”
Helpful Report
Posted 2 years ago
Khushdeep Singh
Verified Buyer
“If you deal with Alex Warren assure that you have done some research on energy suppliers so you can tell him what supplier you would like to go with. Otherwise he'll just run on a forecast of Harrisons preferred solar provider Octopus where no doubt they get a kick back and won't disclose this to you. Also be prepared to wait. Harrisons will overcommit and under deliver when it comes to installation. If possible make an agreement to pay less if installation isn't complete by a certain date.”
Helpful Report
Posted 2 years ago
Hi Khushdeep, Thank you for your feedback, our solar expert will be contacting you to discuss this further. Kind regards, Customer Care
Posted 2 years ago
Julie Reihana
Unverified Reviewer
“Just wanted to let head office know if you are not aware, this is the worst service we have EVER had from any company. We had the panels and batteries installed before Christmas, paid a huge amount of money and am now waiting for new batteries to arrive, This has been very stressful, we had to do a lot of follow up ourselves before anything happened, we thought everything was set to go and had to let the provider know it was not working, very disappointing, it is now approaching close to two months and yet we still are unable to use something we have paid for. I think is important that you know of the service we are getting under your name. I am guessing once again we will have to chase up to find out about the batteries, it has been 2 weeks and yet no o e has had the decency to update us. I guess once payment is made, customer is forgotten. Payment was basically expected straight after installment. We did you bit. I think my partner gave a good review straight after installment as well because we thought the workers were great, little did we know it was not working and continue to not be. A faulty battery cannot be helped but bad customer service can be, we were even told $100 would come our way to make up for the inconvenience, don't say it if you don't mean it right? Not seen a cent. When asked about Harrisons from friends, family and colleagues, as more people are interested in sar, what am I expected to say. I do hope you value your company name and appreciate the time I took to write this. Julie Reihana 276 Sutherland Road RD3 Whakatane”
Helpful Report
Posted 2 years ago
Hi Julie, Thank you for bringing this to our attention. I have my Solar team looking into this now. We have had some delays with products coming into the country but this should be communicated to you at all times. I apologize for the lack of updates and that this has left you feeling stressed and disappointed. My colleague will contact you today to discuss this further. Kind regards, Customer Care
Posted 2 years ago
John Townsend
Verified Buyer
“The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.”
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback. I believe that the monitoring system has now been set up for you and I am just following up about your Fly Buys and COC. Please do not hesitate to contact us if there are any further issues. customer.care@hah.co.nz Kind regards, Customer Care
Posted 2 years ago
Paul Green
Verified Buyer
“The team at Harrison’s Solar Whangarei were very responsive and did a great job”
Helpful Report
Posted 2 years ago
Harrisons Solar is rated 4.5 based on 1,027 reviews
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