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Harrisons Solar Reviews

4.5 Rating 1,014 Reviews
87 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,014 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Anonymous
Verified Buyer
“After the sale went through, the salesperson was very unresponsive. It took roughly 4 months after the initial install date before all the issues were finally ironed out and even then the inverter, quoted at 5kw was actually 4.8 and appears to only function at 4.6 With all that being said, we have had no problems since and we have had the system for roughly a year now”
Helpful Report
Posted 1 year ago
Hi, Thank you for taking the time to give a review. I was sorry to hear that it took a little time to get some of the install issues ironed out. With a 5Kw system, this is the maximum that it can produce on a very bright and sunny day. To produce an average of 4.6Kw to 4.8Kw is very good. I will get the Business Owner to contact you and go over a few things with you. kind regards, Customer Care
Posted 1 year ago
Rupert Gough
Verified Reviewer
“Very happy with Wendy and Adrian at Harrisons Solar. The initial consultation was low pressure and full of information. Adrian addresses all our questions in a clear way. Installation went without a hitch (except for the weather not playing the game!). Tradespeople were polite, respectful and turned up when they said they would. The solution was fit for our purpose and post-installation follow up was great. If you're looking for solar to be installed, I highly recommend Adrian, Wendy and the team at Harrisons Solar.”
Helpful Report
Posted 1 year ago
TREV
Unverified Reviewer
“Great service all round. Folks that came to fit the system were first rate. Highly recommended to all.”
Helpful Report
Posted 1 year ago
Khushdeep Singh
Verified Buyer
“If you deal with Alex Warren assure that you have done some research on energy suppliers so you can tell him what supplier you would like to go with. Otherwise he'll just run on a forecast of Harrisons preferred solar provider Octopus where no doubt they get a kick back and won't disclose this to you. Also be prepared to wait. Harrisons will overcommit and under deliver when it comes to installation. If possible make an agreement to pay less if installation isn't complete by a certain date.”
Helpful Report
Posted 1 year ago
Hi Khushdeep, Thank you for your feedback, our solar expert will be contacting you to discuss this further. Kind regards, Customer Care
Posted 1 year ago
Julie Reihana
Unverified Reviewer
“Just wanted to let head office know if you are not aware, this is the worst service we have EVER had from any company. We had the panels and batteries installed before Christmas, paid a huge amount of money and am now waiting for new batteries to arrive, This has been very stressful, we had to do a lot of follow up ourselves before anything happened, we thought everything was set to go and had to let the provider know it was not working, very disappointing, it is now approaching close to two months and yet we still are unable to use something we have paid for. I think is important that you know of the service we are getting under your name. I am guessing once again we will have to chase up to find out about the batteries, it has been 2 weeks and yet no o e has had the decency to update us. I guess once payment is made, customer is forgotten. Payment was basically expected straight after installment. We did you bit. I think my partner gave a good review straight after installment as well because we thought the workers were great, little did we know it was not working and continue to not be. A faulty battery cannot be helped but bad customer service can be, we were even told $100 would come our way to make up for the inconvenience, don't say it if you don't mean it right? Not seen a cent. When asked about Harrisons from friends, family and colleagues, as more people are interested in sar, what am I expected to say. I do hope you value your company name and appreciate the time I took to write this. Julie Reihana 276 Sutherland Road RD3 Whakatane”
Helpful Report
Posted 1 year ago
Hi Julie, Thank you for bringing this to our attention. I have my Solar team looking into this now. We have had some delays with products coming into the country but this should be communicated to you at all times. I apologize for the lack of updates and that this has left you feeling stressed and disappointed. My colleague will contact you today to discuss this further. Kind regards, Customer Care
Posted 1 year ago
John Townsend
Verified Buyer
“The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback. I believe that the monitoring system has now been set up for you and I am just following up about your Fly Buys and COC. Please do not hesitate to contact us if there are any further issues. customer.care@hah.co.nz Kind regards, Customer Care
Posted 1 year ago
Paul Green
Verified Buyer
“The team at Harrison’s Solar Whangarei were very responsive and did a great job”
Helpful Report
Posted 1 year ago
Raman Singh
Verified Buyer
“Highly recommended. Professional and thorough.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“All good ,,,,”
Helpful Report
Posted 1 year ago
Allan And Jan Heath
Verified Buyer
“Helpful/Informal & very Professional”
Helpful Report
Posted 1 year ago
Philip Hart
Verified Buyer
“Only been installed a short time, and the reduction in the power bill is amazing.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Harrisons Solar - Whangarei are awesome people to deal with, very prompt response, patient and understanding. Thank you so much Sarel, Minette and your team!”
Helpful Report
Posted 1 year ago
Stephen Doell
Verified Buyer
“Quick turnaround, Great service”
Helpful Report
Posted 1 year ago
Shona And Tim Tuffery
Verified Buyer
“Great service from our Taranaki team!”
Helpful Report
Posted 1 year ago
Murray Messervy
Verified Buyer
“Prompt and efficient, very satisfied.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Had a solar system and Tesla batteries installed by Harrison's in Wanaka. Installation and service was outstanding.”
Helpful Report
Posted 1 year ago
Alan And Ann Marsh
Verified Buyer
“All the installer's where excellent.”
Helpful Report
Posted 1 year ago
Paul Spence
Verified Buyer
“Very well supported service delivering a high quality product.”
Helpful Report
Posted 1 year ago
Rohan Hasemore
Unverified Reviewer
“Excellent service and definitely a saving made during the year”
Helpful Report
Posted 1 year ago
Iona & Tony
Verified Reviewer
“Thank you to Alex & Joanna, Canterbury for guiding and providing amazing customer service. The awesome installers! We love our solar and all the benefits. Thank you for a stressless installation.”
Helpful Report
Posted 1 year ago
Harrisons Solar is rated 4.5 based on 1,014 reviews
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