“I don't normally give a review on customer care/deliveries..however I'm pleased to be writing this experience. I had a dishwasher delivered, with a phone call before the delivery and it arrived on time as promised in our conversation by phone. On arrival one of the staff/ delivery man introduced himself and his co worker as Tommy and Adam..I was impressed by his courtesy and manners. I invited him into my home. The old dishwasher was removed and new one installed with such attention to detail and care..nothing was rushed or overlooked. Tommy treated my purchased as if it was his own purchase and took great pride in his job as he installed the new machine. Adam was also professional in his handling of the situation as the job was a little tedious and required skill and patience from both men (Tommy and Adam). I would highly recommend this delivery service and would like to congratulate Harvey Norman for employing a great workmanship to go into there customer's homes. Many thanks Tommy and Adam. Kind regards Connie”
“Absolute Scam bought washing machine paid 5 year warranty it looks like they have a subsidary called product care whos job is to auto decline any warranty complaints but first they send another party out to assess thats says no
If you protest there are processes with obstacles and delays to frustrate you I am a quadriplegic 7 this has been a nightmare & still on going OVER A DOOR SEAL
Dont have anything to do with them”
“Do not get your photo’s developed at Moorabbin Harvey Norman.
Don’t waste your time and money!
Very poor quality standard now. Pictures look yellow, not white and bright.
The printer they have now is terrible, but the staff will try and convince you that it is fine. Treat you like an idiot! Quite rude.
I was not impressed by their poor customer service.
I have been developing photo’s there for many, many years, so l definitely know what lm talking about with picture quality.
They have lost a loyal customer.
Afterwards, l had the pictures developed at Kmart where the photo’s were high quality and white…… not a bland yellow colour like at Harvey Norman.”
“A big shout out to the Tech Dept at Harvey Norman, Nunawading, including Robin, Caeman and all of the rest, who were brilliant.
I came in to buy a cheap tablet for my course, that could handle Zoom calls-and not only did they help me with a great deal on that, wireless headphones plus a far better new modem with unlimited data and a way better deal on porting my phone across to that carrier, but they helped set up the new devices with the carrier, including spending over two hours to eclipse various unexpected challenges.
I couldn’t have done it without their expertise and persistence.
They went far above and beyond the call of duty and I look forward to returning for any new tech.”
“It's end January. Christmas present ordered well I'm advance of Christmas has not arrived. Harvey Norman don't seem particularly bothered. Don't order from them!”
“Harvey Norman run scam online sales, which take money from hard working Australians but don't deliver on products ordered. Stay away! Their Fraud Review process is simply a way for them to cancel non profitable sales.”
“Purchased bosh front loader. Because of boxing sale yesterday it was chaotic at gepps cross. Asked Sales rep to hold one which he did. Picked up this morning at a great price plus. A $70 voucher pleasant staff. POLITE . ....NOT LIKE A RIVAL STORE CLOSE BY
. Which I will never set foot in again THEY CHARGED ME THE FULL PRICE FOR A ITEM ON A KNOCK OUT SALE REFUNDED 154 DOLLARS THIS MORNING. .....
THEY WERE NOT HAPPY. WELL DONE HARVEY NORMAN GEPPS CROSS AND MUNNO PARRA”
“Needed a new fitbit..... Jesse in Rathfarnham store explained that my current fitbit had cracked screen and as a result would not sync. She 3explained that I had insurance and I got new fit bit which she set up for me
. Excellent service from all in Harvey Norman in Nutgrove”
“Very Very smooth Salesman offered many great deals on a mobile phone deal. Got the paperwork signed and not until the final settlement I realised I was coned. Be very careful these people will tell you anything to get a sale.”
“I am very grateful to Harvey Norman for kindly helping me to solve my problem and their great service at Bundall store. I also thank personally Rex for his service and help. Best wishes.”
“Excellent 5 ⭐️ customer from Gareth Croan. I need a size double divan for my aunt that is moving into an independent living. Gareth goes beyond in the selection stage to the final delivery. He really provide the best customer service, I have added others essentials beddings sets to go with the divan, everything was ordered and delivered on time, best price, great quality, perfect, no fault. Gareth also able to source out a super king size divan drawer roller for the divan that I bought 2years ago. I will always goes back to Harvey Norman, Boucher Road, Belfast for beddings and furniture.
1st choice 🥇⭐️⭐️⭐️⭐️⭐️
BEST Customer service 2023 - Gareth Croan”
“I visited HN Moorrabin Computer section to buy an Apple watch and Michael approached to help me. Michael couldn't help because they were out of stock but he looked up another store to see if they had one. They did so he gave me the number so I could put a hold on it. Thank you Michael and thank you Springvale for the help from such true gentlemen.”
“Please, please do not use them. You place the order, they charge you full amount and then cancel the order. Read other reviews, there are so many victims of these scammers.”
“Bought a TV roughly 5 months ago, it started producing purple lines through the screen. Rang Harvey Norman for the warranty and was told somebody would get back to me. 2 months went by and nobody hadn’t contacted me and so I called them. The person I spoke to was awesome and told me to come in for a replacement Tv as this was unacceptable. I knocked of work, went home and grabbed my TV and if I went to Harvey Norman. When I got there, they were nothing but rude and unhelpful just wanted me to pay more money and to top it of they did not have any TV available for me. I ended up leaving empty handed, I even had to go back inside to ask them for my TV that I had bought in to have replaced. The manager bought the TV out to the car for me, I not only have a TV with purple lines through it during any screen time it now also has this little crack/scratch looking part on the top of my screen. Will never purchase anything from you guys again. Bad service and does not stand up to the requirements of the warranty. I rang the head office and they said they will find out what’s happening and it’s now been a week and I still haven’t heard anything from you guys. Bad communication and service all round.”
“I had my mum buy a USB-C to headphone jack cable. Gave her a screenshot on ebay selling for $2 with details.
She calls me and says the guy gave her a $20 and its by apple.
I come back with a lightning cable to headphone jack and its another brand but it's compatible for apple. Something is not right.
1. wrong cable
2. wrong brand”
“We live in Blackburn and over the past 27 years have purchased whitegoods and furniture from the Harvey Norman store at Nunawading almost on a yearly basis. Last year we got our kitchen and family room floorboards replaced as well.
Our reasons for patronizing the store is because of their customers service and the fact that if there's issues with the products sold they are resolved to our satisfaction.
The store contains a large and varied array of goods, electronic, whitegoods and furniture that along with it's customers service makes for a seamless shopping experience.”
“A triumphant salute to Memo at Frankston store today who helped streamline the whole process of selecting a fabulous range of furniture. Jess assisted too. Also Cassandra helped us buy a fridge! Wonderful service all round!”
“Bought a sofa for over 5k. Within a week the recliner sqeaked. I had the entire mechanics replaced under warranty. When it was replaced, I sat on it and the new one immediately sqeaked. The repair man from HN said it was normal. A few months on, the 5k recliner sofa is now mostly used as a regular couch because of this problem. Clearly they believe this is normal.”
“Bought jbl sound bar and remote reciever stopped working around after 3 weeks.i Went there and they told to fix it and keep it for warranty repair. They didn't tell me any thing how long it will take. When you go to buy they treat very good but if you have some problem thay ignore you. They should replace as the product is bought just 3 weeks ago.
Get back my soundbar after few weeks. Now having another problem chromecast is not working. Called the jbl , they said that it not possible to connect with the right person. I have to call again. And their timings are Mon to Fri till 5pm . They should also know that we are also working from Mon to Fri til 5pm . They should make their timings for sat and Sunday also .
Just adding more the problem in soundbar again comes after nearly 3 months and harveynorman service is more then worse don't have any words .
Just remembering the goodguys service its good . Once bought electrical kitchen appliance and gets faulty. When I went they replaced straight away.”
