Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.50

2.5 Rating 410 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“May Order - No desk received to date 29/6/20. No email responses or promised calls back. An absolutely shocking service. If I deal with my Clients like this I would have none left.”

Helpful Report

Posted 4 years ago

“Fabulous range of products and furniture for the contemporary home. Really pleased with my experience of Haus Direct and the customer service was brilliant. I would definitely recommend and will be using them again. Thanks”

Helpful Report

Posted 4 years ago

“Lovely sideboard. Great communication and quick delivery. Thanks.”

Helpful Report

Posted 4 years ago

“Bought an artifical plant that is perfect for my living room. Whole process was smooth from online to delivery. Would recommend given the service provided. Artus M”

Helpful Report

Posted 4 years ago

“Item was delivered promptly, even allowed to change delivery address which was convenient given the circumstances. Good communication to arrange the change of address. And item is great and well packed. Will keep the company on my saved list to keep tabs on their products. Thanks. RM”

Helpful Report

Posted 4 years ago

“Thanks haus direct. Sam is a big saver for your company, I think he should be recognised for his efforts and hope your management team read this. Had an issue with my order tried a few times couldn’t reach you, tried on your new number this week and got straight through, same got in touch after I left my details with the switchboard team, he called back promptly. He went above and beyond to sort my order and it arrived yesterday, great product and great service from Sam. I almost cancelled and if it wasn’t for Sam I wouldn’t be writing a positive review here. Pleased to see you have taken onboard customer feedback and recruited a new team to answer calls promptly, I appreciate COVID restrictions to date and thank you for improving your communications channels and wish you all the best moving forward.”

Helpful Report

Posted 4 years ago

“Took money butafter two weeks still no delivery date. Made several calls, left messages until the mail box was full, still no return call. Emails sent but no reply. Customer service is zero. Bank managed to e recover money. Avoid or be disappointed.”

Helpful Report

Posted 4 years ago

“Ordered desk, never shipped. Ignored emails. Had to chargeback. Avoid.”

Helpful Report

Posted 4 years ago

“Smooth transaction for me, placed an order last week, my coffee table arrived 4 days later, thanks for a spot on service haus. I would not hesitate to come back.”

Helpful Report

Posted 4 years ago

“I am updating my recent poor review. I understand now having got through to Haus Direct that they have had some serious customer problems but have this week doubled their workforce. I just managed to ring again on the day the new staff arrived and my call was answered by a really helpful and understanding member of staff. I have established that my order from February was in fact lost by the outsourced delivery company (who they stopped using in March due to a number of lost items). They didn't know it was lost because I couldn't get in touch with them to let them know. Anyway having managed to now speak to customer care they have been fantastic and I have received a full refund. Many thanks customer care you were great this week .”

Helpful Report

Posted 4 years ago

“Very cheeky and unhelpful staff. The people answering the phones tell me they can’t check my order to give me potential dates for delivery. I explained I had called at the start on the week (Monday) and it is now Friday and I had been promised an update. This didn’t not happen and no apology. When I told the receptionist I was unhappy she hung up on me. I called back and asked that the issue of being hung up on be addressed and raised with a manager very unconvincing response.”

Helpful Report

Posted 4 years ago

“Thanks haus. We can honestly state our transaction was flawless with this company. Managed to get through in 1 minute so no waiting time for us, placed an order for the Silas console table in black, great purchase, arrived well within the advertised timeframe. No problem from start to finish. Would highly recommend.”

Helpful Report

Posted 4 years ago

“Thank you Joe, very helpful indeed and your services have been duly noted. I feel like I should highlight your assistance and I hope your management team see this message, you helped me on 3 occasions during my transaction, very patient and diligent. Thank you for getting our delivery completed and John the driver was more than accommodating, my husband has built our cupboard and it looks fantastic. Very pleased with my purchase. Best wishes Judith”

Helpful Report

Posted 4 years ago

“Ordered two rattan lounge chairs for the garden in February. I know we have problems in the country but I have still not received my chairs having paid over £700. I have sent numerous emails, phone calls suggest leaving a message but the answer machine is full. I have never had this happen to me before. I appreciate there may be a problem but there has to be some communication.”

Helpful Report

Posted 4 years ago

“I am not even going to waste my team writing a review as it won’t make any difference - shameful company. Currently making a chargeback as I type.....never again and I hope trading standards deal with this company!!”

Helpful Report

Posted 4 years ago

“I too ordered a desk 10th May, still not arrived. Numerous messages left on their non existing “Sales line”. Once someone answered who talked for Britain and explained my order was scheduled for 28th May. (No desk arrived) At least 5 e-mails sent and ignored, no communication from HAUS. Avoid this company and DO NOT order. Certainly will not recommend to my colleagues who are all purchasing desks. Safe to say, chargeback request is being made as I type.......Shameful Company - should be exposed more widely. Very very angry 😤 I would never order or recommend this company to any colleagues, shameful customer service.”

Helpful Report

Posted 4 years ago

“I ordered a desk on the 16th of May and as of yet I still haven't received it .I have managed to speak to the company a few weeks away and although very apologetic I still haven't any idea when the desk will arrive . I decided to cancel my order and sent them an email to request this and rang several times but after waiting on hold for eternity it just goes to answerphone . So I don't know if I am getting a refund or even if I am getting a desk We all understand the overwhelming challenges you are facing but without customers you would have a company Please please can someone contact me You really are letting yourselves down Haus”

Helpful Report

Posted 4 years ago

“Do not use this company, ordered a desk 15 May, stated 10-15 days delivery, the desk has still not arrived and it’s now 22 June. I’ve called a few times half the time you can’t leave a message as the mailbox is full, sent emails and no response at all. No communication at all. Quick to take the payment though!”

Helpful Report

Posted 4 years ago

“Fab product and service. Ordered 20th May goods arrived last week. Used credit card just in case as some appear to be having communication issues, my goods were delivered in good time so no complaint. Driver seemed under pressure and left the box outside but with COVID-19 limitations on service guess that’s to be expected. Thanks haus.”

Helpful Report

Posted 4 years ago

“5* for product quality, 5* on delivery service 4* Delivery timeframe (2 days delayed) 3* Communication This is how I would rate this business, I’ve had a pleasant time but it took me several attempts to reach the company. Overall I rate this a 4* business. Only being critical here as I read reviews before ordering which were mixed and my experience has been great as ultimately it’s all about the product, I’ve had communication delays also with Matalan and Flannels recently so seems to be online companies are most likely being overwhelmed with order intake and customer engagement but just wanted to share my experience as it may help others who have concerns before ordering. My advice is don’t panic if you can’t always reach them, the product arrived perfectly and so the logistical operations are active for sure, just challenging at times and frustrating if you can’t reach them on the phone. Hope my experience helps you and I will shop again.”

Helpful Report

Posted 4 years ago

Haus Direct is rated 2.5 based on 410 reviews