Name: Hayloft Plants
Rating: 1.95

“What a catalogue of errors!! So sad have used this company in the past and not been disappointed however will not be using them again!! One set of plants had to be replaced as they arrived rotting! Another order arrived again with signs of rot and a very poor quality overall . I set photos to Hayloft and in fairness the cost of the order was refunded. Another order could not be completed so by way of refund and apology Hayloft sent me 2X £10 gift vouchers HOWEVER when I tried to redeem them against an online order both showed a value of £0!! Immediate email to Hayloft has been ignored. CANNOT RECOMMEND”

Helpful Report

Posted 5 years ago

Good morning, I'm really sorry to hear that you have been disappointed in your experience with Hayloft. This certainly does not reflect our usual high standard of service and is really disappointing to hear. Unfortunately, we currently have a technical issue with redeeming gift vouchers online which we are trying our best to fix as soon as we can. I'm sorry if this was not explained to you. However, you can redeem your vouchers for an order by calling our friendly customer care team on 01386 562 999 and they will be mroe than happy to help you. Again, I would like to take the time to express my deepest apologies for any inconvenience caused and I truly hope that you will give us another try in the future. If you need any further help or have any more queries, please do not hesitate to send me an email to beth@hayloftplants.co.uk Kind regards, Beth

Posted 5 years ago

“I purchased some Hayloft plants from qvc a few months ago Hemerocallis Princess Diana We were assured that they would flower in the first year as they were mature plant ie 3years old As yet all I have is leaves no sign of any flowers appearing I am slightly disappointed as I was looking forward to these beautiful flowers please could you tell me why they are not flowering they are being fed regularly with Flower Power”

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Posted 5 years ago

“I ordered a number of plants. Lots have arrived nearly dead. The last lot of aubretia only 3 plants could be salvaged!!!.”

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Posted 5 years ago

“Received very weak tiny plug salvia plants today. Will have to be potted on and nurtured. Not worth £12 .Clematis order had to be cancelled as plants wouldn't arrive for a year due to shortage.”

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Posted 5 years ago

“Unfortunately, I thought, I did not visit the reviews until after I had bought my plants. I was expecting the worst, but on receipt, which was almost by return, the plants proved in good condition. Well done Hayloft. Incidentally I read the reviews on a site called Trustpilot. I tried to post my review on the same website. This proved impossible due to deficiencies in their website. I would certainly like to give them one star.”

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Posted 6 years ago

“This Spring we bought plug plants from Hayloft for flowering boxes. The plants have grown beautifully and, apart from one or two, we filled 12 boxes with Hayloft plants for a wedding last week. The boxes were much admired and transformed the reception venue. They continue to give pleasure to everyone. Thankyou Hayloft. .”

Helpful Report

Posted 6 years ago

“I have been a customer for 3yrs & whilst they may have some unusual varieties their service is dreadful . There have been 3 occasions when I ordered specific coloured plants only to find a year later when they flower that I have been sent the wrong variety/colour. I have complained & received refunds but would rather have been sent the correct plant in the first place. They seem very amateurish. I eagerly awaited the first blooms of an orange phlox planted last year - its pink. They have sent me the wrong plant AGAIN!!!!!”

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Posted 6 years ago

“Received bare root rose in poor condition that did not grow. Hayloft could not replace so sent vouchers. Ordered 12 geranium plants that took five days to arrive and were in very poor condition. Complained and sent some more, which took four days to arrive and were again in very poor condition. Will be lucky to end up with half a dozen plants worth planting out. Would never recommend Hayloft to anyone.”

Helpful Report

Posted 6 years ago

“Recently received pack of 1 purple & 1 white Hardenbergia in 7" pots which were excellently protected & well wrapped, very impressed! Plants in fantastic condition & well grown - not the 2" 'twigs' that some companies send out baring no resemblance to the photographs! Plenty of printed information enclosed. I also phoned to double check that I should only pot them on & not plant out until next year after the frosts and the lady was most delightful & helpful so I would also say that their customer service is a tip top! I have ordered from Hayloft previously but didn't review as I didn't know how to... I have purchased French & English Lavendars, colour changing Calibrachoa and mixed Giant Fuschias to name a few, sometimes via QVC & sometimes directly. I have never been disappointed by the quality of the plants, packaging or professionalism of the company. TRULY EXCELLENT & HIGHLY RECOMMENDED! I read somewhere that Hayloft was started and is run by 6 women which is fantastic - you are all doing a smashing job and deserve much praise, well done and be proud - there is much competition out there!!”

Helpful Report

Posted 7 years ago

“Recently received pack of 1 purple & 1 white Hardenbergia in 7" pots which were excellently protected & well wrapped, very impressed! Plants in fantastic condition & well grown - not the 2" 'twigs' that some companies send out baring no resemblance to the photographs! Plenty of printed information enclosed. I also phoned to double check that I should only pot them on & not plant out until next year after the frosts and the lady was most delightful & helpful so I would also say that their customer service is a tip top! I have ordered from Hayloft previously but didn't review as I didn't know how to... I have purchased French & English Lavendars, colour changing Calibrachoa and mixed Giant Fuschias to name a few, sometimes via QVC & sometimes directly. I have never been disappointed by the quality of the plants, packaging or professionalism of the company. TRULY EXCELLENT & HIGHLY RECOMMENDED! I read somewhere that Hayloft was started and is run by 6 women which is fantastic - you are all doing a smashing job and deserve much praise, well done and be proud - there is much competition out there!!”

Helpful Report

Posted 7 years ago

“A few of the plants I received had died and they quickly replaced them for me with no hassle whatsoever.”

Helpful Report

Posted 7 years ago

“A few of the plants I received had died and they quickly replaced them for me with no hassle whatsoever.”

Helpful Report

Posted 7 years ago

“Good quality plants now doing very well in garden. Good value and timely delivery. I recomend Hayloft to everybody.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

Hayloft Plants Reviews