HeatandPlumb Reviews

Name: HeatandPlumb
Address: 72 Molesworth Street, Wadebridge, Cornwall
Rating: 2.01

2.0 Rating 134 Reviews

24 %

of reviewers recommend HeatandPlumb

2.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 12th September 2024

Anonymous

HeatandPlumb 1 star review on 4th August 2023

David Harbron

HeatandPlumb 1 star review on 14th April 2023

Kaz B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the Delphi elite l shaped bath there was a hair line crack under the cardboard that covered the edges of the bath which I didn't inspect properly before courier left I had to pay £90 to have fixed and suppliers or heat and plumb are taking no responsibility so I am £90 out of pocket”

HeatandPlumb 1 star review on 24th August 2022

Helpful Report

Posted 2 years ago

“Bought 2 items off these went to fit them a week after delivery both damaged wouldn’t refund or replace them as they say their returns policy is only 48hrs so they must deliver damaged goods a lot absolute con merchants! Never use them again!”

Helpful Report

Posted 2 years ago

“Purchased two Hudson Reed illuminated bathroom mirrors which were initially delivered to wrong street. On locating and receiving the mirrors one was found to have a deep scratch to the glass which was reported to Customer Services. After a lengthy exchange of emails and two requests for photographs was advised no offer of replacement available as any such defects must be reported within 72 hours of delivery. Believe a policy such as this not to represent a reputable supplier and advise buyers beware.”

Helpful Report

Posted 2 years ago

“Received a mirror cabinet, flimsy , had defects , touch up paint .. even the mirror glass was scratched. Refused to repair /replace .. so I’m stuck with it .. not cool”

HeatandPlumb 1 star review on 21st May 2022

Helpful Report

Posted 2 years ago

“Unfortunately I have to leave a minimum of 1 stars, if l could, l would have given no stars. 1st time ordering from this company for my business, l had hoped it was the beginning of a lengthy trading relationship as l like the variety they offer online. This is not the case though, as my first order ( around £600 worth ) is also my last. Firstly just a few days before my delivery was due, l was emailed to say the vanity unit l had ordered was out of stock, despite ordering around 10 days previously. I chose a replacement, which of course was more expensive, and the goods were delivered a few days later. Secondly, the replacement vanity unit had some damage to the drawer when l unboxed it at my customers a couple of days later, credit where its due, Mack dealt with the issue really well and arranged a replacement vanity unit, but unfortunately it was another 5 days before it arrived so lve got to pay a return visit to change the drawers over. Thirdly, the day after completion, my customer contacted me to say they had found a flaw in the corner of the bath, l went to have a look, and sure enough there was an air bubble in the acrylic that moved in and out when you pressed it. I was gutted as the bath was the first thing to be fitted, and its going to cost alot of unpaid time for me to removed it and also the customer has all the upheaval of having the work done again.. I contacted Heat and Plumb, 11 days after the bath had been delivered, and only 5 days after it had been fitted, sent photos and a video of the faulty bath, clearly showing that the acrylic has not made contact with the layer underneath it during the manufacturing process, and they have informed me that its damaged, not faulty so unfortunately it cannot be replaced , but they are really sorry for the inconvenience caused... Absolutely disgusting! Do NOT purchase the PRESTIGE ALPHA GRIPPED BATH item reference KLBAT290AL as it is an inferior product and the 25 year manufacturing warranty is nonexistent, and for goodness sake, DO NOT BUY FROM HEAT AND PLUMB!! Pash Property Care order number 904681”

Helpful Report

Posted 2 years ago

“Very prompt delivery and good price. Small fault on part of shower mixer. Amazing standard of customer service (thanks Shoeb) replaced with no hassles after sending photo. Replacement delivered next day by DPD. Would recommend to anyone”

Helpful Report

Posted 2 years ago

“This does not even deserve one star , had to put this so i could write this review . Brought some taps from you today , second hand rubbish recieved in un sealed box , could not undo screw on handle so i had to drill it out Very disapointed will not be purchasing or recomending Heatandplumb . Customer care worse than useless .”

Helpful Report

Posted 2 years ago

“Outstanding, replacement radiator arrived within 24 hours of notification. Alina was superb in handling & following up the warranty issue.”

Helpful Report

Posted 2 years ago

“Prompt polite helpful service and excellent follow-up. Have used them several times in past year and highly recommended them.”

Helpful Report

Posted 2 years ago

“After a 5 month wait for a basin it transpired Heat & Plumb sent me the wrong one and not as advertised having hassle to claim consequential losses incurred as had to pay the fitter. H&P did refund the cost of basin after arguing with them as also this wrong basin has a big hole in the back. I wouldn't recommend this company for the expense and trouble they've caused me.”

HeatandPlumb 1 star review on 5th March 2022

Helpful Report

Posted 2 years ago

“Return cost me £58.80. Reported to the trading and standard department they will be investigating . Day light robbery. Son of bandit.”

Helpful Report

Posted 2 years ago

“Day light robbery Day light robbery. I have to pay return item cost £58.80 because they did not explained how much the total area need”

Helpful Report

Posted 2 years ago

“After waiting 5 months for product availability & having a long wait during lockdown /covid for a plumber my basin was fitted. Then realised it wasn't the one ordered. After a multitude of emails and photos sent, it was agreed it was the wrong basin. Eventually got a refund, but have to replace and start again at a high cost. I find the company dis-interested, i now have a gaping hole at the back of the basin, I would never recommend heat t plumb”

HeatandPlumb 1 star review on 13th February 2022

Helpful Report

Posted 2 years ago

“Buyer beware - faulty products”

Helpful Report

Posted 2 years ago

“Highly unprofessional and incompetent business. They failed to meet the delivery date they stated, and to top it off are attempting to charge for failed delivery, dispute receiving no call from a driver, no ring door bell notification or evidence of a delivery, or a post card to say delivery was attempted! Absolutely ridiculous. I’ve now read numerous reviews stating similar problems, my advice is don’t make the same mistake we did and take your business elsewhere.”

Helpful Report

Posted 2 years ago

“A simple email to say that we required a replacement shower door as all chrome components had rusted after just 6 months. I required a different shower door and was willing to pay the difference as I did not want the same issue. 44 backwards and forwards emails later, 5 phone calls, a letter and 2 emails to the manager, sees a towel rail sent out, the offer of a new door with me paying the difference, which has not been followed up. I am shocked at the customer service of this company, lack of concern and apportioning the blame to all others, instead of accepting responsibility and replacing the door as it is under warranty. Especially as they quote on their site: "We are still proud to be an independent company who values the custom it receives."”

Helpful Report

Posted 3 years ago

“Please be very cautious of buying from this company. Similar to a number of reviews of HeatandPlumb we had an issue around returning an item. We purchased a mirrored bathroom cabinet. Inspected it on delivery and found no faults. After installing it we removed the see through wrinkled plastic coverings on the mirror and a chip came off with the sheet and there was a small crack also near it. These faults obviously happened before the cabinet reached us as there had been no issues at all our end. We contacted the company straight away with pictures and informed them. They said that they would not replace the cabinet as it had been installed and that we should have noticed the damage before installing. As the chip in the glass came away with the sheet it is impossible to see how we would have noticed this as it didn’t show. We shared all of these facts with the company and we have been back and forth with the company and the best that they can offer is to send us another cabinet if we pay them another £100 (and the cabinet was not much more than that in the first instance). We obviously do not want to pay for the item twice because of damage done prior to us having it. I have been really surprised at the disregard for our consumer rights and will be reporting the company to the Trading Standards Authority for this disregard. I would advise not to risk purchasing from this company without weighing up the risk of losing money if you need to return an item. Looking at other reviews there is a real reluctance to replace or refund damaged or faulty goods.”

Helpful Report

Posted 3 years ago

“Terrible delivery and customer service. Don’t buy from this company”

Helpful Report

Posted 3 years ago

“Not trustworthy, poor customer service when you have a problem with their product. They blame you or the manufacturer. Their team act as a mail box passing on messages between you and the manufacturer to avoid them taking any liability. Do not use them not recommended at all. I will never again go on their website. Rubbish.”

Helpful Report

Posted 3 years ago

“Expected delivery today for a shower seat as I'm disabled called several times to ask if the item is on schedule, when I was called back heat and plumb said driver called not find my very central address rediculas no full reason provided. I asked why did the driver not call no no reason given just told it should now be delivered after the weekend on Monday. I said if not Monday then I will cancel this order. I'm at cost as I had someone waiting to inspect and fit. Very disappointed Mr Paul Mata”

Helpful Report

Posted 3 years ago

HeatandPlumb is rated 2.0 based on 134 reviews