Hello Fresh Reviews

Name: Hello Fresh
Rating: 2.43

2.4 Rating 42 Reviews

33 %

of reviewers recommend Hello Fresh

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Metrics

2.4

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

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Phone:

1 (800) 733-2414

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Hello Fresh 5 star review on 28th June 2020

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Fresh use a delivery service that do not deliver to my door, they left my parcel near the Amazon lockers and it disappeared within minutes. Upon contacting Hello Fresh about this they offered a credit note, no offer of compensation as we now have no food for the week and no explanation of how they will stop this happening again. Other meal delivery services have access to the amazon boxes so our meals are safe if they can't get them to our door. Hello Fresh cheap out on who they use to deliver their food, imagine what other corners they are cutting.”

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Posted 3 days ago

“I like hello fresh boxes overall, the quality is good although the amounts per person are a bit stingy (40g of cheese for a 3 person meal?) but my main issue is that I am intolerant to onions and garlic and most of their recipes come with spice mixes/sachets which have often onion or garlic in them so I can't use them. It would be fine if you could see this on the website/app before you order but you can't, so for example a recent recipe came with sun-dried tomato paste which I thought would be fine but no, there was garlic in it.”

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Posted 1 month ago

“Horrible service. Cancelling your account is a nightmare, proof it was cancelled and they activated it on their own end. Charged me. Ended up calling they said they didn't do it. Thankfully I have proof via screen shots and email confirmation of cancelled account. They are refusing to refund, and wouldn't allow me to speak with a manager or supervisor.”

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Posted 2 months ago

“Nice I received a very long ago just now through text now for n i f t gift cards”

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Posted 2 months ago

“Last year when I was trying out different food companies I looked at hello fresh and I guess I had to make an account to see what the recipes were. This year I went back on there to see what they had but I don't cook so I decided against it. They sent me a package anyways although I never ordered anything from them. They told me they could not give me a refund because the process was already done with. But I did not order anything from them. I have never ordered anything from them. And now I am out $70 because they wouldn't give me a refund”

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Posted 4 months ago

“Complete scam. Menus misleading only the most basic included. Have to sign up to see how much everything really is. Need a card to sign up. Even if you don’t chose anything and cancel your subscription. They charge you anyway. Customer service is shocking.”

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Posted 7 months ago

“They stole money out of a gift card amount. Said it would be applied later, it wasn't. I requested a refund, they said ok but that never happened. I complained and they offered to refund the whole gift card amount. That never happened either.”

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Posted 9 months ago

“Food has been fine sure but they trapped me in after my first box. They purposely left out three bags and I talked to their support and they said they would credit the amount over for my next box, my next box comes in and im still charged the full amount so I again asked them "hey, you said I was going to get credited but I wasn't " and their response is I will after my other discounted box's are done. SO I HAVE TO WAIT 8 WEEKS BEFORE I GET MY CREIDT BACK!? Nah, that's a scam.”

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Posted 10 months ago

“Sneaky little company. You have to put in your credit card to view all food options. I didn't select any meals and now I have an order on the way. I cancelled over the phone, yet have little confidence this is going to happen. Stay tuned....”

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Posted 11 months ago

“HELLO FRESH HAVE LITERALLY STOLEN MONEY FROM MY BANK ACCOUNT AT 3am TODAY… I have not reactivated my account which hasn’t been used since last year when it was cancelled due to diabolical service and I DID NOT ORDER anything! Your chat agent is a liar and I am disgusted at this whole scenario!!! In reply to your response to this below you obviously did not read my review. I have not used hello fresh since last year and it was cancelled so there was no automatic reactivation due… you still had my payment details from my previous account which I cannot delete and it was pure theft in the hope I would accept your rubbish service. The money and so called reactivation happened this morning at 3am when I was fast asleep. When I attempted to change the recipes that you’d stolen money for it stated that I could not edit them as that option ends at midnight last night (3hrs before you actually illegally ordered on my behalf)…this is disgusting behaviour..you have not only stolen but lied and used my details without permission and trained your staff to manipulate, lie and bully customers into paying for items they did not want. Your recipe boxes come with missing or the wrong ingredients and instead of issuing another box you offer discounts than cannot be used until more boxes are ordered. This is why I cancelled all future orders and deactivated my account with you last year. This is despicable and so it appears from responses to my rant on Facebook that you are doing it to hundreds of others too! You should be ashamed of yourselves!”

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Posted 11 months ago

“Atrocious! Designed to trap you into receiving unchosen meals! Avoid like the plague people. Look online for the fines they received for harrassing customers!”

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Posted 11 months ago

“Taken money out of my account for something I don’t want like or won’t be able to receive. Ive used hello fresh in the past and had no issues this was a few years ago. I’m disabled and had thought I cancelled my order with them and in the past they happily refunded me fully and did not send the food I don’t want. Fast forward to now I had thought I cancelled again and have let them know in plenty of time I don’t was the delivery as I don’t like the food and won’t be in but they only offered to refund £10. When I questioned why they refunded last time fully which was a few years ago they said they make one time exceptions so I questioned as this was a new account why they will not do it this time which they had no answer too. I requested to speak to a manager and they said ok they will call you but now they can not give me a £10 refund. Now I am not able to pay my electric bill and I’m disabled and can not eat the food they are sending which I don’t want. The person I spoke to was called Marlo and he was very unhelpful and wouldn’t explain why they let me have a refund years ago but now won’t, they can’t have one policy for one time and something different the next. Avoid avoid avoid !!!!!!”

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Posted 11 months ago

“Scammers. Scammers.”

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Posted 11 months ago

“Hello Fresh continued to charge the credit card, despite written proof of a cancelled account. They owe me $303.46 and their customer care experience is abysmal.”

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Posted 1 year ago

“DO NOT SUBSCRIBE. What a scam. They will take your money and force deliver items to your residence even if you cancel or skip meals. Customer service is terrible. Excuse after excuse. Meals are incredibly small and not worth it.”

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Posted 1 year ago

“First experience with hello fresh, I'm setting things up, getting the feel for the website, I placed my order, accidentally cancel it 2 minutes later. I contact the customer service to explain my simple mistake and they tell me, sorry we can't fix this, your voucher/money has gone?! Unbelievable, I'm trying to contact another customer service agent as I can't believe what I'm reading.”

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Posted 1 year ago

“Avoid this joke of a company that takes your money before you can even see what's available, and then refuse to refund you when you cancel the order & subscription long before their so called order deadline but make a whole host of excuses that the order or subscription has not been cancelled even when using the links provided on their own site, absolute low life! I personally know friends and family that use it have used this service with mixed reviews, mostly pathetically small servings, items missing and meals not even delivered and a serious lack of customer support to rectify any concerns or issues once the have taken the money for so called meals! There are far better food box deliveries on Google with far better service and reviews than this joke of a company. Sooner this lot disappears the better for everyone! Watch for the pathetic response stating they did everything they could to help and offer a 50% refund when they're clearly in the wrong. Just another sham of an online company that hides behind the internet providing a terrible service and charging too much money for the insult!”

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Posted 1 year ago

“Hello Fresh is not recommended! They will deliver food regardless if you “opt out” for the week because you will NOT be home. The food will be delivered and sit there on your front porch! They will charge you and the credit card company will not adhere to your dispute because Hello Fresh will give “proof” to the credit card company that are just lies. They cheat you. Deliver food when you are on vacation and opted out and charge you anyway.”

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Posted 1 year ago

“Had Hellofresh for 3 months so think I've given it a good try. Very disappointed. Customer service is awful. They did not apply the vouchers correctly and made it incredibly difficult to get money back. Food was lacking in the quality that I expected. Lesser weights of things like meat compared to what was on the recipe. Very poor portion size and limited choice. Website difficult to use too with lots of errors. Raised these issues with HelloFresh and received no help so I have now cancelled my account. I would not recommend this company.”

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Posted 1 year ago

“Amazing recipes and fantastic delivery speeds”

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Posted 3 years ago

Hello Fresh is rated 2.4 based on 42 reviews