Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,714 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 23rd February 2025

Deb

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given it zero stars but since that wasn’t an option I gave it a one star. I placed an order with Sephora which the UberDriver picked up. When he arrived, he held my package, snapped a picture and literally left with my Sephora order but left his chick fila soda at my door. I contacted Uber and each person I spoke to was absolutely horrendous. Unprofessional, disrespectful, disinterested with a nonchalant attitude. I wanted the driver to be held accountable so that it doesn’t happen to other people but they didn’t care. They must not care about theft.”

Uber Support 1 star review on 29th January 2025

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Posted 3 weeks ago

“My uber shuttle trip is cancelled just before arrival time and they say your trip is upgraded but unfortunately you will not able to book ride after trying again and again for hours.Support is terrible! I explained to support that I've been waiting for a while and then i have to take an alternate option and Support wouldn't assist me while I was losing out on money and time They will just fool you by uivinv some promos but it is of no use if no ride is accepted by driver. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to reach office. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!”

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Posted 3 weeks ago

“They are very unorganized and they are quick to transfer you to someone else just for you to repeat the same thing over and over again”

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Posted 3 weeks ago

“Why did I just see an uber driver drinking alcohol outside a shop with his bike parked up next to him. Tried to contact uber, and there is no way to actually speak to someone!”

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Posted 3 weeks ago

“By far the WORST customer service experience! Literally dumbfounded!”

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Posted 3 weeks ago

“Driver support is terrible! I explained to support that I've been waiting for a while and the count down never started even though I was at the exact spot. So due to me canceling because Support wouldn't assist me while I was losing out on money. I have a video, phone, and conversation proof that I was in the right spot, the timer never started even after sitting there for a while, and support conversation to back everything. They will steal wages from you if they mess up or the app does. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to pick someone up. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!”

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Posted 3 weeks ago

“The app is a nightmare for me to use. I saw that I could book up to 90 days ahead but when trying to make the booking for the 9th Feb at 8.45 am inadvertently the app reverted to the present and I inadvertently made a booking for pickup at 5.30 pm which the app keeps defaulting to. By the time I realized my error and sought to cancel I was charged $25 for a cancelled trip. The app is extremely difficult to navigate. The app is user UNfriendly. The grab for cash left a me very bad taste so much so that I have cancelled the 9th Feb trip, uninstalled the app and will use taxis in future.”

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Posted 3 weeks ago

“I CANNOT STOP THEM TAKING MONEY OUT OF MY ACCOUNT over a year!!!!! BANK CANT HELP.!! I have tried everything don’t trust Uber Don’t give bank details They won’t contact me”

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Posted 4 weeks ago

“I booked a ride to the hospital the driver was sent to the wrong address and I was also charged a pet fee when I have no pet and never book a ride for a pet. Please refund that fee.”

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Posted 4 weeks ago

“No need to write review, everyone knows it, except like 1% of them, they are helpful and uber doesn't care, such a greedy company.”

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Posted 4 weeks ago

“Back on Jan. 11 i had scheduled a ride to be to work. My uber driver was 40 min late, making me late for work. To say I was mad is the least of it. Then this morning, Jan 24, I kept getting phone calls saying a toyota dealership has requested a ride for me. I have never had anything fixed at a toyota dealership, I am at home trying to rest before I have to go to work but yet at 7 am my phone is going crazy and then you try and charge me. I'm not the one requesting a ride. I'm at home trying to sleep so whoever tried to get a free ride on my account, shame on you!!! So uber this year you aren't doing good for me. If I could give 0 stars I would”

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Posted 4 weeks ago

“A driver gave me a 1 star rating, but I did nothing wrong! I didn't abuse him, I didn't slam the door, I gave him a good tip, I don't recall dirtying his car or anything. I have no idea what I did to deserve it? I have a theory that it might've been because I wasn't chatty or came off as cold. But that's not my fault because I have Autism Spectrum Disorder, Tourette's syndrome, speech apraxia, social anxiety and a hearing impairment. It's difficult for me to engage in conversation because I either can't hear what people are saying or I can't get my mouth to move properly or my mind just goes blank leaving me unable to come up with the simplest of words. I struggle to smile because my facial muscles are weak and have a mind of their own, and it takes a lot of energy to show the so-called socially acceptable facial expressions. I'm always reluctant to use Uber because of reasons like this. The drivers can be incredibly ignorant and petty, and for someone with a disability like mine, it's always a risk to use services like these. After this I don't think I have the confidence to use it again knowing that the drivers think having a neurodivegent passenger is wrong. Please Uber, get rid of the passenger ratings! They're unfair, petty and are being used for discrimination.”

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Posted 4 weeks ago

“I had a round trip to pick up some stuff that only took about 2 minutes and returned home. It was only a quarter of a mile to the store. I bought 25 dollars worth of cigarettes and when I got out of the car the driver said thanks and took off before I could tell him my bag was still in the back seat of the car. I immediately called him through the lost item link, he hadn't even turned the corner off my street yet and he didn't answer so Uber says we contacted the driver and it would cost me to have him bring it back and I clicked ok. I never heard or Saw him again. He was telling me how he liked to drink and had to have a cigarette when he was drinking. Well he must have needed a drink because he stole my cigarettes and never looked back. He was literally 200 feet from me when I called him waving my arms around as he sat at the stop sign. He's a thief plain and simple. He got a 5 dollar tip as well. Never hit the tip before you get out of the car. You never know what kind of person you are tipping.”

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Posted 4 weeks ago

“I have used uber rides and uber eats for over 4+ years. I am very disappointed in the company’s guests servings on 1/23/2025 and never ran into this kind of issues I was dealt with tonight. I am permanently deleting all linked uber accounts I have and will encourage others to NOT use Ubers company’s services. I spent 26+ dollars on an order that’s completely not edible not even an animals could eat this order I received, on top my whole other order was missings. When I addressed this concern I only received 2 dollars in credit as a full refund for this order. I just wanted my order replaced in credit so I can reorder not even possible I spent that last 30 dollars I had to my bank account to eat food for myself, I’m out of a meal because I was only credited 2 dollars when I paid 26+. I really hope you guys resolve this issues in your company for the sake of future guests you will encounter personally I will not be returning to the Uber company.”

Uber Support 1 star review on 24th January 2025

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Posted 4 weeks ago

“Never Using Uber Again - Unresolved Billing Issues and Poor Customer Service I’ve had a frustrating and disappointing experience with Uber’s customer support. After raising concerns about a duplicate invoice, I received a response claiming the trip in question was legitimate, despite my clear evidence to the contrary. Despite multiple attempts to resolve this issue, Uber has failed to address my concerns adequately, leaving me with no choice but to escalate further. The lack of accountability and poor customer service has left me deeply dissatisfied. I expect better from a company of Uber’s size, but at this point, I feel my concerns have been completely ignored. If this issue isn’t resolved soon, I’ll be forced to take legal action. I will never use Uber again and highly recommend exploring other ride-sharing companies that offer similar fees with much better customer service and reliability. It’s not worth the hassle when there are alternatives that actually value their customers.”

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Posted 4 weeks ago

“Probably the worst customer service I ever had. Every time I responded to their message, I got hours of waiting for the next one. And they don't solve your problem. They just kept saying the same useless things over and over again like we put your experience at the highest priority. You can't even say that was live chat, more like a half dead chat.”

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Posted 4 weeks ago

“On September of last year I called Uber from MIA he never showed and they charged me $6.15. Last August I left my glasses in the car and they stole my Gucci glasses I didn't recommend Uber”

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Posted 1 month ago

“Charged me £50 for no reason saying i renewed uber one, uber one costs £25 not £50, also if i did renew uber one then why is it running out in 2 months??”

Uber Support 1 star review on 21st January 2025

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Posted 1 month ago

“Uber is pathetic, they are liars and stealers, never pay back your differnece of the fare.”

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Posted 1 month ago

“Uber offered a ride with a wait of 6min which driver cancelled just before arrival time, Uber switched to an offer with 30min wait time which I then tried to cancel immediately but the app does not display cancel options easily and then forces you to accept a 50% charge to cancel yet the remaining wait is now approximately 28min and your options is only to accept to pay 50% charge to cancel or just wait for the ride. Uber needs to rectify this or we need to avoid using Uber.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 1,714 reviews