Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,586 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous // 01/01/2019

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“It's not fair that they make you give a star when none are deserved. I did not learn my lesson when my food came cold on Christmas day and order again today. Will Popeyes had a buy one get one free Chicken Sandwich and I only got 1. Then my french fries looked like they were eaten out of. The fun part about it is, the driver came to the door smacking as if she had just finished eating but I didn't think anything of it until I opened my bag and saw my sandwich was missing and fries have been eaten out of the worst part about it is Uber Eats do not have a way for you to get in touch with them and report this right away. They have a place on the app where you can file a complaint, but they want you to upload a photo before you can submit. The upload link does not work so it won't allow you to submit. What a convenient way do not have to be accountable. No more uber eats for me”

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Posted 2 weeks ago

“The food came stone cold all the drinks were leaking as soon as got them inside the bag just broke and drink was on the floor.the driver apologised for delivery being later than usual ,I would not order from uber anymore it just not worth it yo order for convenience but i wish I had got the food my self ,very disappointed with uber Date of experience: 28 December 2024”

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Posted 2 weeks ago

“I drive for uber and uber eats, I had a recently promotion for $110 extra starting at the airport. I been having a hassle with them for over a week about my money. I drove 4 and a half hours this day and only made $100. Once I told them about it this lady Lakur something like that told me basically i can’t read and my phone old. Latest apple user here 👋🏽… Today someone finally did their job and looked into my account and seen that my app is glitching which means update soon! Sooooooo! Anywho I been driving for uber since 2019 never had a bad experience such as this one! Do not let them play you out your money because they will!”

Uber Support 1 star review on 28th December 2024

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Posted 2 weeks ago

“Worst scammers”

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Posted 2 weeks ago

“I just strongly believe that all agents “working” for UBER are incapacitated! I have dealt with them for over four years almost on a daily basis. It was one of my sickest experiences of my life!”

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Posted 2 weeks ago

“I’ve been calling this support department for about 8 days and they can not solve my problem , I just can not login to my account, and they have no clue how to fix this problem I can not work, can’t get customers because I keep getting a message indicating that login is denied, I have no idea why , this is my first time trying to work with uber , uber offer jobs I’ve sent everything they asked, I have been approved, but I can’t login to my account”

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Posted 2 weeks ago

“They have bad customer service by not having any customer service. You cannot speak to a real person. They want you to use a chat bot. No good effective and efficient company works that way, and if I were you guys, I would not use this place. Use other companies like Lyft, and or DoorDash.”

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Posted 2 weeks ago

“@Uber_Support I ordered MD's on Dec 21, 2024. I ordered 2 Big Macs, 1 L. Fries, 1 Van Milkshake and 1 Apple Pie. When delivered, 1 Big Mac was missing. When I asked for a refund for it, they claimed I was doing dubious activity and would not refund the missing item. So I cancelled my account. Stay away from Uber, they are thieves. Initially I did not know Uber was this bad, but they are VERY BAD. No matter any mistakes, they NEVER refund.”

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Posted 2 weeks ago

“Uber customer support and driver support is non existant they will also try to fire and terminate you for no reason whatsoever and try their hardest to discredit you as an individual for no reason. This company dhouldnt even exist as a serr ice if they treat their drivers, customers and employees as bad as they do. I wonder how it is people like them exist as a company when they do wrong to so many people. I might just make a 4chan and reddit thread about them.”

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Posted 2 weeks ago

“Very poor service from your customer service team Customer support very poor language used”

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Posted 2 weeks ago

“I booked a ride from Bhiwandi to Mumbai but the vehicle had some technical issues and the driver has stopped the car in half of the way. I asked Uber customer care to provide an another vehicle to reach me to my destination but They refused and told me to pay the amount which was almost 90% of the full ride fare. I had to take a auto rickshaw.”

Uber Support 1 star review on 27th December 2024

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Posted 2 weeks ago

“Uber removed my brand new car when a previous car was involved in a crash. After I send photos of the new car they reinstated it, then removed it again 2 days later. Each time I ask for it to be reinstated it takes a minimum of 2 days to be done. Lost 4 days of work in the busiest period of the year.”

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Posted 2 weeks ago

“Very complicated to cancel a ride booked by mistake. Drivers no help, only concern was his rating. To hell with customer service.”

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Posted 2 weeks ago

“It is a mixed review. I was pleased with the quick and informative response to a ride request. On the other hand, the Uber site advertises that it is prudent to reserve ahead of time to make sure a ride will be available. I tried to make a reservation for an hour and a half later....twice. Both times I was informed that an immediate driver was on the way. I had to cancel twice because I didn't need a ride immediately. Two cancellation charges resulted. Reserving a ride right now worked better. Mixed review.”

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Posted 2 weeks ago

“KA02AG9069 Shivakumar..big fraud”

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Posted 2 weeks ago

“Disturbingly POOR customer service. I received probably about a dozen emails about a free 3 month trial for UberOne if I signed up. Every single time I went to “claim” this offer I was charged. I raised 4, FOUR tickets to get the promo I was offered and I was NEVER responded to. Everything is done by a pathetic chat (makes sense since it’s so easy to ignore and hold no one accountable). My issue always had to be sent to a “specialized team” lmao. What a joke- a specialized team who just never responded and then would come back months later and ask if my issue was resolved when clearly it wasn’t. What a pathetic company. I used the last of my gift card and won’t be returning as a customer ever!”

Uber Support 1 star review on 26th December 2024

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Posted 2 weeks ago

“Uber pricing is RIDICULOUS!!! Not only has their prices have increased by 30%!! They charged me a booking fee of almost $10.00 and a $1,50 of wait time!!! Note my uber was a black suv and according to uber you have a 5 minute wait time. According to my surveillance system I was out of my property on under 5 minutes. No more uber for me!!!”

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Posted 2 weeks ago

“UBER - Outrageous pricing!! What has happened to uber? I took an uber to toronto island Airport --a 10k drive--$53.00! So much for an inexpensive alternative to cabs!!! The driver got $28 from the fare. Thats crazy. Unfair to drivers and passengers. It is no longer an affordable opton..”

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Posted 2 weeks ago

“Hi, I booked an Uber ride om Christmas eve from my office [Wipro, Sector 20, Plot no 480, Gurgaon]. The drive came and asked me for my OTP. After I gave my OTP, he said first we will drop his stuff (saman) and will move to my drop point which I declined and tried to cancel my ride. He immediately canceled it from his mobile phone and drove away. SO, WHY SHOULD I PAY 22 RUPEES FOR YOUR HORRIBLE SIRVICE!”

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Posted 2 weeks ago

“3 out of 4 support does not solve the issue. the only solution provided is uninstall the app..really?”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 1,586 reviews