Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,587 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“I hate this pathetic scam "business" so much. This trash needs to be boycotted”

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Posted 4 weeks ago

“Uber customer support should have an option for 0 stars or even negative rating options. Horrible customer services and even worst employee and drivers.”

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Posted 4 weeks ago

“The worst customer service I have ever seen. You can’t talk to a human and an AI chatbot is available which doesn’t address anything. I was charged for rides , I didn’t use and I needed the money to take my pet to the vet. They’re still not responding”

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Posted 1 month ago

“The worse service ever! No guarantee of anything! Food deliver over 4 hrs after buying it! I eliminated the app! Won’t use ever again! Will tell all my friends and family about it! Uber is the WORSE food delivery system EVER!!!”

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Posted 1 month ago

“I am extremely disappointed with the customer support I received regarding a recent trip. The driver never showed up to pick me up, leaving me stranded and inconvenienced. I promptly reported the issue, expecting a fair resolution. However, despite reviewing the trip, Uber still charged me for a service I never received. This is unacceptable. A company of Uber's scale should prioritize customer satisfaction and fairness. Charging customers for incomplete trips is not only unfair but also erodes trust in your service. I expected better and urge Uber to revisit its policies to ensure this doesn’t happen to other users in the future. I also request a refund for the unjust charge.”

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Posted 1 month ago

“Extremely pathetic support from Uber. They dont listen to you and will end the chat for no reason or with just a set of pre-written statements that we've helped you or someone else with contact you! And absolutely no help. No point in complaining - stay away from Uber and Uber eats and use other services.”

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Posted 1 month ago

“Uber makes it near impossible to complain. Just had a food order cancelled 1.5 hours after it was placed. No apology or credit note for ruining my evening. Ridiculously bad customer service”

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Posted 1 month ago

“Order was on its way, a 10 min journey for 70 mins. Customer service all computers then deliver cold food and end chat. No come back they do what they like. I’ve cancelled uber one now and will only use cabs not food delivery.”

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Posted 1 month ago

“I had a uber package delivery and my driver was Carlos. His license plate is 0557A4. He drives a red, Toyota, Corrola. He had another person in his car with him also. I had gotten a uber package delivery for my friend who told me that he had lost his job today during the holidays. It was a few boxes of cereal, milk, lunch meat, bread, cheese, miracle whip, hotdogs, pop, chips, popsicles, and shrimp. My ride was cancelled by the driverwhen he was 6 mins away from my friends destination. I was charged $5.61, my friend hasn’t gotten the groceries and when I called uber support they said they couldn’t contact him because he was on ride with a rider and doesn’t speak English!!!! I want to sue uber!!!”

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Posted 1 month ago

“I put in an order from Thai express. After submitting the order, it stated the location was a little further but to wait a few minutes. When I saw that the order was not from the Thai express close to me but rather a further away location, I tried to modify it but it didn't give me that option. I cancelled the order and called the location right away. the merchant told me they had not started my order and so I should get a refund. I spoke with multiple chat supports on uber and they kept pastin the same answer, that they could not refund me because the merchant had started the order. When I would tell them the order was not started, they would just close the chat. Extremely frustrating customer service and they lost a customer over 19$”

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Posted 1 month ago

“Scheduled a ride to the airport a week prior to the flight, day of it says no drivers available, missed my flight and had to buy more tickets, thanks Uber!”

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Posted 1 month ago

“Literally wouldn't even read my messages to see the real issue and kept sending me an automated message with no resolution”

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Posted 1 month ago

“Driver tries to put 3 children and one adult in the backseat with only three seatbelts. He also drove 136km. Very dangerous and we are unhappy that uber did nothing and still charged us for our trip. Poor customer service”

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Posted 1 month ago

“Totally disappoints and makes upset to their customer. Had trip yesterday with one driver who was very rude and aggressive. Also used some abusive words. When I asked him to leave he left us in the middle of road. More surprising before we put his feedback, to save himself he put false blame on us and then uber charged us unnecessarily. He also put an incorrect blame that I was drunk as this was totally intolerable as I am from a Sikh family and didn't ever touch alcohol in my life. But Uber charged me unnecessarily without listening my side.”

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Posted 1 month ago

“Worst service. Stupid service.No ethics.”

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Posted 1 month ago

“Uber is terrible! Drivers are terrible business model is terrible.”

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Posted 1 month ago

“I paid to a stupid driver 950 Rupees, and in receipt it is showing 699. I want my refund idiots.”

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Posted 1 month ago

“Unacceptable UBER has no customer service. You can't contact anyone it's absolutely frustrating. Long story short. I had a PetSmart ordered delivered by UBER Direct, the driver pulled up into my property and demanded $30 for a ferry ride that he had to take to bring my order. I am like dude PetSmart doesn't charge their customers extra money upon delivery . It was an online order directly from PetSmart all prices taxes and shipping fees were included at checkout. He insisted I pay him I told him to get out of my property or else I will call the police. He called me a b word. Uber is hiring people without verification. This vehicle had no front license plate the driver obviously was trying to illegally charge a customer money for what? Unacceptable. Pet's smart adviced me to report to Uber immediately. There is no way to get a hold of anyone to report this incident. Please be aware of this type of delivery drivers. Glad my husband was home.”

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Posted 1 month ago

“I am absolutely appalled by Uber's handling of a recent billing issue. My wife was charged $96 for an entire year of Uber One when she clearly intended to sign up for just one month. This was an obvious mistake, yet Uber has refused to provide a refund. We contacted customer support immediately after noticing the error, expecting a quick resolution for such a straightforward issue. Instead, we were met with dismissive responses and a total lack of accountability. For a company of this size and reputation, this level of customer service is unacceptable. Mistakes happen, but a business that values its customers should be willing to make things right—especially when it's their app or system that causes the confusion. The refusal to issue a refund for a service that wasn’t intended to be purchased is not only disappointing but also feels like a blatant cash grab. We’ve been loyal Uber customers for years, but this experience has left us questioning whether the convenience is worth dealing with a company that doesn’t care about its customers. Proceed with caution—Uber’s customer service is non-existent, and their refund policies are a joke!”

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Posted 1 month ago

“They kept ignoring the safety concerns I had brought forward to them about a driver. For context this driver kept accepting and cancelling my journey messing me about. Where as in which time I could have got someone who would actually take my journey. For a safety perspective it was dark out and that kind of messing about anything could have happened to me in that time. I relayed this to Uber and they have ignored me deciding to defend the driver. They have lost me as a customer as I have now deleted my account. If anyone asks me would I recommend Uber I do not and will be saying as such and the reason why. Going to be taking this further as I am absolutely disgusted at the level of service I have gotten with Uber from this.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 1,587 reviews