“They claimed i had done damage to the rear bumper. Took pictures before and after. Looked exactly the same and i didnt hit anything with the car. Deducted 205 euros from my deposit. Pictures they sent were identical with the ones i took. Feels like a scam. Take the train instead if possible…”
“Disappointed by Unjust Charges: Hertz Norway Review
My initial experience with Hertz Norway was promising; however, it was quickly overshadowed by their unjust and unilateral charging practices. Despite returning the rental car in perfect condition, I was hit with unexpected administration fees for toll charges not explicitly outlined in the agreement. Despite my attempts to resolve the issue, Hertz Norway refused to remit the unjustified amount. Such disregard for customer concerns and unilateral charging practices tarnished what could have been a positive experience. Beware of hidden fees and unilateral actions by Hertz Norway, which mar an otherwise decent service.”
“The Airport office was closed
we landed just after 12 midnight
Once we were able to locate the hire car, which was on an industrial estate twenty mins away a taxi cost us over fifty pounds
We had an elderly chap with bone cancer travelling with us which was why we needed the car from the Airport
We had hired the car from discover cars.com who passed it to Thrifty, who passed it to hertz’s
All three would not help and change the drop off for the Airport even thou I explained about our disabled chap
Heartless companies
Didn’t care about our situation
Customer service was shocking
Thrifty and Discovercars.com are very good at putting the phone down thou
Thrifty do one better and actually told me I hadn’t phoned them
Awful experience”
“hire a pco from this company .
i hire a pco from this company .
customer service Rubbish and management team very unprofessional .
there is many hidden charge and they take money inevery possible way%100 ignore the company.
They block my car as they could not take the money and they are not respond .”
“They lied to our face. Then when we called and confronted them they tried to say they didnt. But they knew they did. They said they would gove us a refund. But we would have to do it in person. Which I can not do because I work 9 to 5. When they are open. I will never use hertz again.”
“First of all before I used Hertz on this occasion I thought they were a reputable company who could be trusted. How wrong was I. I hired a car through Thrifty and on arriving at Girona Airport I discovered that Thrifty was part of Hertz and also Dollar. Obtaining the vehicle appeared quick and easy but they had no one to go over the car with me to identify if there was any marks or damages and I discovered latter they sent through an apparent documenting highlighting damage by email.
The suggested damage they highlight was at best a different tone in the paint which I hadn’t even been able to see from my inspection of the car.
I took impeccable care of the car and returned it in exactly the same condition as I had received it. I dropped it back at 0830hours and as, despite being at the airport, they don’t open until 0900hours I had to drop the keys off out of hours.
I then get an invoice to say there was damage to the vehicle and they provided photos to show a small mark on the internal plastic panel of the drivers door. This was barely visible and has no impact on the use or cosmetics of the car. I suspect it would have been there previously however unless you spend 1hour going through every inch of the car with a fine tooth comb you would never have noticed it.
For this small mark which I have attached photographs off they have charged £177 including a €35 out of service charge. As you can see from the photos this clearly would not render the vehicle out of service in any way. What was also of note is they hadn’t highlighted the mark that they had suggested was on the car when I picked it up.
As such I suspect both these marks have been on the car for some time and the company just rotate them to charge unsuspecting customers each time they hire a car with them.
Further to this despite submitting a complaint I have heard nothing back and they have lied on things such as the invoice suggesting I asked to pay in £’s rather than €’s so they could give an awful exchange rate to make even more money. Also rather than just keeping the disputed blocked on my card whilst liking to resolve me disputing the charges they immediately took the money from my account and again I have had no response to me disputing the damage and also the amount they have suggested it would cost.
Just to be clear this hasn’t actually cost me any money as I have insurance that covers me for this however it is clear Hertz are conning their customers and doing this for a money making business. They are in essence committing fraud and I would advise against anyone using them. I certainly will not be using them again and will advise everyone I know to avoid them. If I could give this company 0 stars then I would.”
“Rental broke down and left stranded in a village in a foreign country. Promised replacement vehicle was cancelled and we told to make our own arrangements.
Despite 4 emails and 3 phone calls, nothing received from them. Absolute masters of poor customer service. I always respected the name of Hertz for quality and through one experience, it's become the worst I have ever known! It really doesn't take much to say sorry with some meaning!”
“Re Hertz Malta. Do not use this fraudulent dishonest company. Visited Malta from UK for a long weekend. It was pretty straightforward on collecting the car, apart from being charged an on the spot out of hours fee which we weren’t aware of at the time of booking. We were handed the keys and directed to where we would find the car. Before we set off, luckily we took photos and videos of the condition of the car (which has scuffs, scratches, dents everywhere). We dropped the car off several days later and there was no one around to check the car in due to having to get a morning flight; we used the drop box. Again, vitally important, we took photos/videos of the car after we had dropped it off. A few weeks later £400+ is taken from my credit card without any prior notification. Upon querying this we finally received a response advising it is due to new damage. They produced documents to show before and after condition reports/photos. Had I not taken photo/video evidence I wouldn’t have a leg to stand on. However, my photos/videos clearly show the ‘new damage’ was already present on the car when I picked it up. Save yourself the hassle dealing with unauthorised fraudulent transactions and go with another rental company. Will never use Hertz again, anywhere in the world.”
“I was driving your rental when a 6 ft tractor retread came at me and I couldn’t avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business.
Not only will I never use hertz again but I will be discouraging everyone I know to ban hertz.
The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road.
You seem to think you can just use my credit card as though you pay the bill.
You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.”
“Extremely poor customer service and rude staff behavior. Won't recommend taking hertz service and get last minute disappointed . Had my indian driving license and international driving permit and still did not allow me to take the car . Extremely painful experience whereas europcar was fast, easy and reliable . Would recommend europcar for their service”
“Stay away, avoid at all cost. They ruined our family Christmas holidays, our road trips were curtailed, zero quality control as cars we let out upon return with no service or cleaning, promises of a possible partial refund made by the service desk were reneged, we were given a total of 5 cars, 4 with defects over 3 days before driving off with something decent, we spent long hours at their hours. Never again”
“I rented an electric car from hertz Heathrow airport, there scum is , when you return the car , the battery would not be exactly fully charged , so they tell you that there will be a small charge, and they work it for you , they told me that I have to pay £18.06, as you sigh on a piece of paper , you will be sighing for the rental super insurance, plus licence fee, which was a total of £73, when you send them e mails they don't answer you to explain why, so be careful and keep away from them.”
“Don't rent from hertz , specially Heathrow airport, they are thiefs, taken money from my card , after I payed everything in full, and I'm still waiting for my refund , and it's been over a month ago when this happened, I payed twice for the same rental”
“Please don't rent a car from Hertz, if so you will get the worst experience ever.
I rent a car from Hertz London Gatwick on 23rd Jan and rental until 5th Feb. They gave me a faulty car, the screen flashing red warning - Parking Brake Not Functioning, Car need urgent service. They towed back the faulty car on 26th Jan, and confirmed it is a faulty car, will refund the rental and deposit.
BUT They did not refund the fee at all, and charged the fuel from deposit.
The rental is 13days but they towed back for 2days, no refund, and charged deposit.
I tried to call Hertz Gatwick, the lady who picked up the phone call was extremely rude, said she doesn't have time to look into this case have to wait until next week, then hung up and will never answer my call anymore.
I sent emails to customer service no reply.
This is a SCAM company, I will contact my credit card to dispute. Everyone please step away from Hertz.”
“Never take the car from Hertz, they are more than double the price of the market.
If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company.
Before you realize they are looting you, you will be well under a lot of money and will repent.
I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600.
Never, Hertz, we get under the impression of Tesla and all through them but it is all a trap. Worst company to take car rental from.
I took Tesla and lost my Key, I called the call center they told me USD250, and to take a replacement, when I went to take a replacement they charged me USD400 dollars for the key, and the person at Newark airport in the Gold member area was damn rude. When I said okay I will return the car, this person charged me a full week despite I returned in one day, I did not realize it earlier, but after a few minutes when left, ran back to him what he did.
No apologies nothing, he just said "O" and then adjusted it. As if he is doing a favor to me.
First, we stand in the queue every time for over an hour, where one person will be there who is least interested in working and above that charges you exorbitant money and loots you.
My advise do whatever but keep away from HERTZ.”
“I will never rent from Hertz UK again. First issue was the +2 hour wait to pick up my reserved car. Second issue was the inability to contact them on their emergency number when we had an issue with the car during our trip. The third issue was a £42.00 fee to simply contact me by email of a parking violation. This fee did not cover the parking violation, only their processing of the contact. I could understand a small fee, such as £5.00 or less, but £42.00 is ridiculous. You may want to immediately cancel your credit card after your trip to avoid being automatically charged.”
