Hobby Lobby Reviews

2.0 Rating 396 Reviews

21 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Hobby Lobby?

Helpful Report

(3 weeks ago)

You can contact Hobby Lobby by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

80.95%

Industry Average

“ SHEILA at your FAIR LAKES STORE This employee at your store should be commended on her outstanding customer service Called store to check on laminating paper and Sheila went above and beyond to give me the answer Truly made my day TEN STARS FOR SHEILA ”

- KAREN B

“ I prefer Hobby Lobby for crafts. I make a lot of cards. I find that they carry items like steps dies and just more to choice from Always find more choice even card stock has more of a choice. I live in Connecticut . I guess it depends on what you want. The service has always been good workers helpful. ”

- Anonymous

“ Hobby Lobby has been my 'go to' store. However, since the 40% off coupon was discontinued.....not so much. My husband will tell you there was always a large bag of treasures when I returned home. Not any more! The customer service has always been awesome! ”

- Becky Schrage

Hobby Lobby Reviews

Customer Service - Good