Hobby Lobby Reviews

2.0 Rating 396 Reviews

21 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Hobby Lobby resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Hobby Lobby resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

80.95%

Industry Average

“ I just want to say that Shera in the crafting department was so awesome. She helped me so much. Shera has outstanding customer service. I went to the store on Fairmont in Pasadena Texas. ”

- Anonymous

“ S/O to store 700 in Fresno, Ca. For customizing a picture frame for me. They had great customer service skills that made me feel like I was a part of Hobby Lobby “family”. Thanks Paul ”

- Benita Jetton

“ I love the merchandise, however after shopping for many years, I find the managers are very unfriendly, the one presently in Janesville is VERY unfriendly and cold. Unfortunate, this is suppose to be a Christian based store, and now things are getting greedy, they no longer offer the 40 percent coupon... and not even a senior discount, a multi million dollar industry and they are taking away more. Michael’s, the other craft store is the only one to offer to seniors, which I will be going to a LOT more. Give your people customer service classes and if your managers keep up their demeanor, get rid of them and replace with helpful, friendly people ”

- Sophia

Hobby Lobby Reviews

Customer Service - Good