Hobby Lobby Reviews

2.0 Rating 408 Reviews

21 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Hobby Lobby resolve customer queries?

Helpful Report

(1 week ago)

Greater than 45% of reviewers feedback is Hobby Lobby resolves customer queries within an hour.

Helpful Report

(1 week ago)

82.61%

Industry Average

“ Hobby Lobby has been my 'go to' store. However, since the 40% off coupon was discontinued.....not so much. My husband will tell you there was always a large bag of treasures when I returned home. Not any more! The customer service has always been awesome! ”

- Becky Schrage

“ I just want to say that Shera in the crafting department was so awesome. She helped me so much. Shera has outstanding customer service. I went to the store on Fairmont in Pasadena Texas. ”

- Anonymous

“ S/O to store 700 in Fresno, Ca. For customizing a picture frame for me. They had great customer service skills that made me feel like I was a part of Hobby Lobby “family”. Thanks Paul ”

- Benita Jetton

Hobby Lobby Reviews

Customer Service - Good