Hobby Lobby Reviews

2.0 Rating 408 Reviews

21 %

of reviewers recommend Hobby Lobby

Company Reviews

Questions

Metrics

2.0

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How is Hobby Lobby returns process?

Helpful Report

(1 week ago)

Greater than 93% of reviewers feedback is Hobby Lobby returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ I purchased a sewing machine less than a month from there. It was not working properly. They said they don't accept returns unless they are unopened and unused. How in the hell are you gonna know something is broke if you don't open it. I will never by anything from Hobby Lobby again. I have given Hobby Lobby a lot of business and money........Never Again. I'd rather pay more. ”

- Chicquita

“ Cheap merchandise that falls apart within months. They won’t take it back because it’s over 3 months old. You would think decorative items that sit on a shelf would last more than a few months. The Roseville, CA store has poor customer service. There are several open registers for purchase, and just one for returns and exchanges, with slooooooow service on that one! I used to love this place, but after the poor customer service I received there I won’t be coming back! ”

- Anonymous

Hobby Lobby Reviews

Returns - Difficult