Hobbycraft Reviews

Name: Hobbycraft
Rating: 3.28

3.3 Rating 130 Reviews

53 %

of reviewers recommend Hobbycraft

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3.3

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone

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Hobbycraft 1 star review on 28th October 2022

Anonymous

Hobbycraft 1 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service from George, the manager at the Watford store. I cannot praise his helpfulness, politeness and professionalism enough. So grateful to you for all your help yesterday.”

Helpful Report

Posted 4 years ago

“This was my first time using this shop. They did not have three of the items I required. Three of the items I did purchase I was over charged for and had to go back for refund which cost me more in petrol. I did receive an apology as the items had been misplaced but out of pocket. Wont be going again to the northampton branch.”

Helpful Report

Posted 4 years ago

“It seems to be a bad combination of customer service and delivery service. I ordered a Cricut Maker bundle and the Machine part of the order never arrived, this appears to be down to Hermes- it took 5 phone calls To Hobbycraft on different days for another to be sent out. Machine was then £81 cheaper so phoned Hobbycraft’s customer services to see if this discount could be honoured to which they said I would need to order a new one and return the old order. So that is what I did- all brand new and unopened in the same box, I returned the original order. Patiently awaiting my refund of £390 -a couple of weeks later I received a refund of £30.90! So I phoned the customer service team up to resolve the matter. After initially being told that I would receive my refund that day I got a call back in which I had to explain numerous times what had happened was told my refund would now take 7 working days. Those days came and went and so I phoned again, the customer service worker was fantastic this time and totally understood what had happened and told me his manager would authorise the rest of the refund by the end of the day. I still did not receive the refund, I thought with it being a Friday I would wait until Monday to follow it up. I then received a phone call from Hobbycraft On Sunday and was passed to a team leader and I can only explain the phone call like I was being questioned- I have been lied to so many times on the phone with Hobbycraft- telling me that they only received the tools back/ telling me that I had received the original machine and at one point in the phone call I was told that I would have to take up the issue with Hermes! I was incredibly frustrated and upset and remained nice on the phone (because let’s face it- life isn’t super easy for anyone right now) after over 15 minutes of trying to explain how I had retuned all the items together and did not receive the original machine - she sent the money back. This took 4 times being told I would get my refund back and over two weeks of phone calls. This caused a heck of a lot of stress and worry and feel the issue was dealt with terribly, so as you can imagine- I will not be ordering from Hobbycraft again which is sad because I used to absolutely love shopping with Hobby craft in store.”

Helpful Report

Posted 4 years ago

“overpriced delivery which is £4.50 at least give us £1.00 delivery,very bad product price.”

Helpful Report

Posted 4 years ago

“I bought a lino cutting set and am really disappointed with it. No written instructions just 4 small pictures on the back. I had to watch YouTube videos to learn how to set the tools up, how to print the design onto the Lino and how to do the paint rolling. Very poor quality for the money too.”

Helpful Report

Posted 4 years ago

“I bought the "Ultimate Needle Felting Kit" from them online. It was described as containing wool roving, but there was not a gram of genuine wool in the kit. It was all synthetic fibre, which is difficult to work and not at all what was described or what I expected.”

Helpful Report

Posted 4 years ago

“i would like to update that hermes are now stating they finally have the item...its day 7 from when i ordered. they now say the item which is a flat pack cardboard thing. is a bit too big so will dispatch within the next 2 days - taking it to 9 days from when i ordered and heaven only knows how long it will take from the extra 2 days. i have contacted hobbycraft several times with absolutely no response from them.... do NOT order anything for a childs birthday as bound to disappoint and cannot be trusted....also appear not to care....never encountered such a terrible service. They are also selling under false pretences by stating within 5 working days. DISGUSTING.”

Helpful Report

Posted 4 years ago

“ordered 4 items for a childs birthday present on saturday. they said delivery within 5 days. it is now friday....day 5 and hermes have only just received the items at their depot. today is the birthday and its too late! heaven knows when it will actually turn up either. i also ordered another presnt item on saturday from argos with standard delivery and it arrived on monday with a text to say its 4 minutes away....that is a proper service. i have contacted hobbycraft but no response from them....i would not use their online service again”

Helpful Report

Posted 4 years ago

“Terrible delivery and customer service. Placed an order with next day delivery, but it arrived three days later. Unfortunately, this arrived after the birthday party the order was placed for and so I enquired about a refund. The customer service was appalling. They did not acknowledge that the order arrived later than specified, despite my making this very clear in my email. Then, when I asked for a refund of the items, they said this was not possible. Yet, I am fully within my rights for a full refund upon return of the items, per their Returns and Refunds Policy. I have still not received a response from their customer service. Absolutely will NOT order from Hobbycraft again. Should call yourselves Shoddycraft.”

Helpful Report

Posted 4 years ago

“Terrible delivery service and awful customer service. Placed an order with next day delivery, only for the items to arrive three working days later. Sadly, this was after the birthday party the order was for. I raised this issue with their customer service and I they did not acknowledge the fact the item was delivered after the specified next day delivery. When I later asked for a refund on the item and delivery charge, I was told this was not possible. Yet, this goes against their Refunds and Returns Policy and I have still not received a response from their customer service. Will not be placing an order with them again and would urge others not to.”

Helpful Report

Posted 4 years ago

“Very great service highly recommend”

Helpful Report

Posted 4 years ago

“Overpriced, no reviews available and they don’t keep up with current crafting trends. Just the same old same old on the shelves. Suggest looking to the U.S. for up and coming crafting trends - it’s not rocket science! Bought some brush pens today - very little brand choice so had to opt for Hobbycraft own brand - not brush markers at all just overpriced felt pens grrr! Money wasted - thanks Hobbycraft!”

Helpful Report

Posted 4 years ago

“I made an order with hobbycraft online. The order should have arrived 8th Jan between 5 and 9. I have wasted 4 hours waiting and nobody came from their partner Hermes. Today I phoned hobbycraft customer service again. There was only 1 good employee John who got through to Hermes and asked where the parcel was. Other emloyees were rude and like robots. They just repeated that I should wait for the parcel. No further info or service. Even that my elderly mother was waiting outside with me didn't matter. Really really bad service, except John offcourse who did a good job and was friendly.”

Helpful Report

Posted 4 years ago

“Amazing value for money! And super fast delivery. Cheaper than eBay. Love it”

Helpful Report

Posted 4 years ago

“I love hobby craft online delivery because it said two to three days and it came also I love the offer if you shop more than twenty pounds you get a free deliver its much better getting my things here than shopping bad supplies in poundland Love the quality price in hobby craft .”

Helpful Report

Posted 5 years ago

“I find hobby craft to be generally overpriced and they dont have reviews of products on their website which would really help. I bought a £4 chalk pencil when altering a wedding dress. I didnt want to use anything else as I was worried they might mark the dress. The pencil was broken all the way through so when I sharpened it it kept breaking. It was also very overpriced. Waste of money.”

Helpful Report

Posted 5 years ago

“Purchased an online order at 6:15 on a Thursday morn to be told via email it’ll be ready to collect from store the next day (Friday) Rang the store said it was on it’s way & they could see it with the courier could take until 8pm to get to them. I’ve then had to drive to the store with is 20 miles away to be told the parcel was lost & now wouldn’t be with me for another 3 days. Order cancelled as I needed it for the Weekend when it should have been here 😡😡”

Helpful Report

Posted 5 years ago

“Flowers not that great and were very squished and flattened in the bag through post- . Think £2.99 delivery for light tiny paper artificial flowers is expensive . Would not buy from here again.”

Helpful Report

Posted 5 years ago

“On two occasions I used hobby craft online on both occasions this is exactly how it went... Website says Delivery within 3 days. After three days it hadn’t even been passed to the courier. Contacted hobbycraft and was told it’ll be delivered tomorrow. It wasn’t...(this happened on two separate occasions) I was then told it would be delivered the next day...again it wasn’t. Ultimately I ended up cancelling both orders and requesting a refund. Just shockingly bad service. The most disappointing I’ve encountered honestly.”

Helpful Report

Posted 5 years ago

“Everything I’ve ever purchased from this store whether it’s online or in store, their products are fabulous, value for money and I love the store too. It has everything I’ve wanted from card and envelopes to sellotape. Online is great too, fast delivery, easy posting back too.”

Helpful Report

Posted 5 years ago

Hobbycraft is rated 3.3 based on 130 reviews