Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“Worst hire car company I've ever used. Got left on an industrial estate in Devon without a car. The customer services person told me to source my own replacement and that they would reimburse me. I did this, and guess what... No reimbursement and further contact with the customer "service" team led them to ask me to prove the person told me this. How am I supposed to do that? Long story I know, but it all came from the fact that they are a 3rd party business and the company didn't have one single car available for me, when holiday autos told me its all booked. Buyer beware, steer clear”

Helpful Report

Posted 6 years ago

“Holiday autos charged me for car rental and fully comprehensive insurance (as they told me) and said when I get to the airport I would have nothing to pay except a deposit on my credit card, ok that's fine I thought , on arrival I was told I needed insurance from the car supplier , I told them I already it through holiday autos, they said that doesn't matter they are only a 3rd party so if I didint take it they wouldn't release the keys for the car , I ended up paying £196 for insurance and a deposit on the fuel , I got the deposit of £85 back for the fuel so £111 for insurance plus the £70 I had already paid holiday autos for 3 days car rental , it was a joke and would never use them again ,it's right what people say about cutting out the middle man , I certainly will be in future”

Helpful Report

Posted 6 years ago

“I rented a car to be picked up at Manchester Airport, US. When it was not there, I called Holiday Autos and was told it was Manchester Airport, UK and nothing in the invoice and receipts stated the pick up was in the UK. I was told nothing can be done for me and I can not talk to a supervisor.”

Helpful Report

Posted 6 years ago

“In July went to Cyprus , my wife was in wheelchair ,went to the desk , they said there is no car, and they had emailed Holiday autos to cancel, we had to hire a car from somewhere else cost us £350, contacted Holiday autos on return each week receive enail they are still looking into this, 4 months latter still no refund, will not answer there phone keep away from them”

Helpful Report

Posted 6 years ago

“Like other reviews here, appalling service. Didn't receive a flight number from airline until 2 days before booking. Tried to update them by email and phone, nothing from them. Flight was delayed, knew this sitting in departures. Tried to update them, nothing from them. Resulted in rental company being shut, had to rent another car last minute for £360, for 2 days!!!! A tiny Skoda Fabia. Such a joke. Emails them upon return and they told me, tough luck. Total and utter scumbags. Stay away from these thieves.”

Helpful Report

Posted 6 years ago

“Requested an economy car at Montpelier airport and got a mini.much too small for five people.no power Teeny went boot.this is a mis sold contract.if don't get refund by Monday going to trading standards and watchdog”

Helpful Report

Posted 6 years ago

“The website did not say that I needed to have an international driver's license and then the rental office refused to lend me the car. Afterwards, they refused to issue a refund even though the vehicle was never rented to me. It was a major inconvenience on my trip to a wedding that was only made worse by their email communication.”

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Posted 6 years ago

“Complete scam! Rental was advertised at an attractive rate (last-minute flight to visit sick relative). Booking never got confirmed. When I tried talking to them, they tried to say they could book with another provider for 7 times the initial rate. I then tried to cancel and they wanted £50. Absolutely unbelievable. NEVER USE!”

Helpful Report

Posted 6 years ago

“We reserved a car using Holiday Auto roughly a month ago. When we arrived at the location the car had been reserved, we were informed there were no cars available and our reservation would be canceled as a result. We ended up renting a car from a different rental agency directly. Our reservation was cancelled over a month ago at this point, and we have yet to be refunded the rental and insurance amounts, despite the immediate cancellation by the rental agency.”

Helpful Report

Posted 6 years ago

“they did not respect their policy about refunding”

Helpful Report

Posted 6 years ago

“Very bad customer service. No bidy answer the phone to solve my issue and I spend more than two days calling the local service desk number on my reservation and the UK number. At the end still no response. Via email took a week for response and their final decision was not to refund my money for a rental car that never happened because they dir not rent me a car in Greece. Be aware do not rent with them. 3 other customers had similar issue at the counter and couldn’t rent a car. Rhodium was willing to cancel the reservation right away, but Holiday Autos did not allow them.”

Helpful Report

Posted 6 years ago

“I wish there was a negative reviewing option for this company. They accepted my booking 30 mins prior to the reservation start time and Sixt denied me a car due to my international license. Sixt was ready to cancel my reservation for free, but as it was booked through Holidayautos, they weren't able to do that. And when I reached out to Holidayautos, they plainly denied any refund. Beware of them, and book directly through the companies.”

Helpful Report

Posted 6 years ago

“Awful. Booked a car through them, when got to the car supplier they didn’t accept AMEX to block a deposit, so the car rental company cancelled the entire contract with me and said I will be able to get a refund from holiday auto. I contacted them and they refused to process a refund. When I asked them who will then pocket the money I paid for the car- if not the car rental company and if not refunded to me, the customer service rep (Alex) ended the chat and left. Zero customer service, absolutely appalling . They are con artist , just pocketing whatever money of yours. Would never use this company to rebook ever. Wouldn’t even give them one star.”

Helpful Report

Posted 6 years ago

“I booked a car seat for my 3 year old daughter. They had nothing when I collected the car and I was told to go and buy one myself - absolute joke. I had to drive my daughter to local shopping centre in Lisbon at risk buy a seat for €50 and waste half a day of our holiday in doing so. On returning I raised this with them expecting at least a refund of the cost of the chair. They only offered a £20 voucher off our next hire with them in the next 12 months. We have no plans to hire a car in that timeline so completely useless and still €50 out of pocket. ABSOLUTE JOKE!!”

Helpful Report

Posted 6 years ago

“Hired a car with Drive & Go at Porto airport who were an absolute disgrace bordering on the illegal ! They entice customers with initial low charges with the intention of scamming them for dubious damage claims! Yes I can accept some responsibility for not checking out their reviews first but why does HolidayAutos list such disreputable companies and then wash their hands of resultant complaints,surely they must have some moral responsibility THEIR CLIENTS ? Virtually impossible to speak directly with anyone at HolidayAutos,you seem to have forgotten the golden rule that YOUR CUSTOMERS ARE YOUR COMPANY so start shaping up!”

Helpful Report

Posted 6 years ago

“This is a terrible company that is very deceiving and canning. Their wording of the terms and conditions is quite unclear and they are very difficult to get hold of. You may spend at least 20 minutes for someone to pick up a phone and they left a chat box on their website which is not working. I have lost my money and couldn't take the car from the agent and was about to loose my business until I rent another car from a another company. Wouldn't advise anyone to go with them.”

Helpful Report

Posted 6 years ago

“Charlatans. Thieves. Avoid like the plague. Left my party, including an 84 year old, physically disabled person, with no car ( despite having prepaid 300 quid for it) and no support. Mealy mouthed, computer-generated responses.”

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Posted 6 years ago

“BEWARE OF THIS AGENCY. We rented a full-sized car in June at Heathrow, fully paid in advance, and my credit card was charged for the full amount upon booking (2 months prior to arrival). Our flight was delayed, so on arrival at the rental desk l I was told our reserved vehicle was no longer available, and I would have to pay an upgrade for the next available car. Complete BS, my car was FULLY PAID, they should have held it indefinitely, they had nothing to lose. Just a scam and a way to take advantage of travelers who are stuck in a foreign country. Holiday Autos hides behind the shield that they are "just a broker", and the actual rental company enforces the terms. In our case, we were a few hours later than originally indicated on our rental agreement, so they claimed the car was rented to someone else, and we had to pay for an upgrade.”

Helpful Report

Posted 6 years ago

“Picked car up from airport and the following day it broke down, we lost the use of the car for a day and had no support from them. Then we have been waiting for over a month to get a response to our complaint. DO NOT USE THIS COMPANY.....they are really not bothered by the customer experience.”

Helpful Report

Posted 6 years ago

“My flight was cancelled and I tried to cancel my booking. I knew that I would not be able to cancel the pick up from the airport but I was giving much more than 24 hours notice for the pick up from the hotel 2 days later but I was told that I could not have a refund for this. I had two emails from the taxi firm in Amsterdam asking me to confirm the bookings and I telephoned them to say that I had already had to cancel. They were surprised that I had to pay for the pick up from the hotel given that I had given over 24 hours notice. I would definitely not use you again, some good customer service would have been appreciated. Don't use this company.”

Helpful Report

Posted 6 years ago

Holiday Autos is rated 1.1 based on 516 reviews