Holidaycars Reviews

Name: Holidaycars
Address: P.O.Box 111916, Naples Florida
Rating: 1.02

1.0 Rating 45 Reviews

0 %

of reviewers recommend Holidaycars

1.0

Based on 45 reviews


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About Holidaycars:

HolidayCars.com is a broker in global carefree car rentals. As a partner of Avis, Hertz, Europcar, Budget, Alamo and 600 more suppliers, it has a network of more than 17.000 destinations in 125 countries. Its unique search engine for rental cars enables customers to compare the offers based on rates, conditions and locations. Availability is updated daily, so the car types and rates shown actually match what the customers ultimately pay for. Furthermore, HolidayCars.com offers a NoRisk Warranty, covering Personal Liability in the event of damage, theft, fire, vandalism or accident, even for windows and mirrors. Whether your web visitors need a rental car for a weekend breakaway close to home, a week in Spain or a month in the United States, HolidayCars.com always offer the right choice!

Visit Website

Phone:

01800 408 5370

Email:

aftersales@holidaycars.com

Location:

P.O.Box 111916
Naples Florida
34108

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Holidaycars 1 star review on 25th May 2023

David

Holidaycars 1 star review on 13th July 2022

Dery Andrade

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ STAY AWAY! DO NOT!!! repeat DO NOT use this company for carrental at any cost. We rented a T-Rex Touran for our vacation in Greece. They stated that if we paid everything in advance the car would be secure and and the exact model would be available for 10 hours from the time of pickup. However our flight was delayed and when we arrived at Athens Airport and went to pick up the car, it had already been given away to other people. NO car.?! So there we were stranded at Athens Airport with 3 children and no car. Luckily holidaycars had an emergency hotline for both live chat and phonecall. (So we thought) now 3 days later, none of those services seems to be working. For 3 days straight we've been trying to get a hold of any person from the company. Any person at all who can help us out without any luck. We've phoned their offices in Greece, UK and Holland, none of the numbers work. We've tried live chat and emails and also have left messages on their answeringmachine. And we are met by a wall of silence. No refund have been given and we are out 1000€ with no car. This is by far the worst treatment from a rental company I have ever experienced. Maybe with this post someone in the company will notice and finally give us a refund. Or at least I can save other families from making the same mistake and putting their trust and money in renting from these guys. STAY AWAY from this company or rent a car at your own risk. Lots of fake reviews give em 5 stars. Should be impossible with a service this lousy. Dato for oplevelse: 28. juli 2024”

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Posted 2 weeks ago

“À FUIR ABSOLUMENT! J'ai loué une voiture en ligne, à l'arrivée au guichet on me dit que des frais supplémentaires pour les jeunes conducteurs (moins de 25 ans peu importe que je ne sois plus en permis probatoire) de 40€ par jour s'appliquent en plus de ce que j'avais déjà payé en ligne. Ces frais ne rentrait pas dans mon budget de vacances, ainsi nous nous mettons d'accord avec le loueur de voiture pour annuler la réservation. Le loueur rembourse donc Holidaycars, je demande à mon tour le remboursement auprès de Holidaycars (le loueur ne pouvant me rembourser directement). Il s'ensuit une longue discussion de 2 mois avec le service client, qui est d'une incompétence déconcertante, pour qu'au bout d'une vingtaine de mails échangés ils me disent qu'ils ne veulent pas me rembourser. Bref ce sont des voleurs qui n'ont aucune considération pour leurs clients. Je déconseille vivement de passer par eux pour une location!”

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Posted 1 month ago

“I booked a car in Corfu in Greece through them, paying the rental in advance. They left me stranded. When I arrived at Sapphire Rentals my reservation was canceled with excuses about the time. I called the support number twice and wrote 3 requests for help but to no avail. Nobody responded. I had to rent another car. They didn't refund me anything. I am making this public so that others don't lose money like me”

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Posted 1 month ago

“Ben gewoon opgelicht door zowel holidaycars als de verhuurder in Spanje Aanbetaling gedaan voor een huur auto aldaar ter plaatse bleek de auto niet aanwezig te zijn waardoor ik een duurder model moest huren zonder verrekening van de aanbetaling maar ja als je in gebrekkig Engels uitleg krijgt is het logisch dat je dingen over het hoofd ziet er daar maken ze misbruik van. Bij thuiskomst contact opgenomen met holidaycars die zouden het uitzoeken naar 4 weken dan een antwoord ik heb pech want getekend enz enz. En als je vraagt naar de aanbetaling krijg je weer geen duidelijk antwoord want dit bedrag zou onderdeel zijn van de huur maar aangezien er een nieuw contract is op gesteld heeft holidaycars hier geen recht op maar terug betalen doen ze niet. ik heb inmiddels geaccepteerd dat ik een fout heb gemaakt en er gewoon ingetrapt ben dit is een harde leerschool geweest voor mij maar nooit meer holidaycars dat heb ik ook geleerd.”

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Posted 1 month ago

“Don't Bother Awful Company Started off great website was easy to Navigate, Booked my rental awesome! But the problems started as soon as I arrived at airport the company I had booked Pandora Car Hire did not have a desk at the Airport when their listing on website clearly stated they do, hence why I booked them. So then I had to buy a sim card at the airport for an extortionate amount and contacted them they then sent someone after 1 Hour. So we get to there Depot which is 2 miles away from Airport and they want £500 as a deposit which I paid on my credit card. Anyway once the rental car was returned I assumed they would refund my deposit but no they said will take 3 weeks. So wait over a month and nothing is sent so contact them, firstly they do not respond then once you start complaining magically they start communication. After many hours complaining writing reviews they finally issue a refund. The way they do this rather than refund to me credit card is to get someone in my home country to contact me and then BACS transfer me the money. Seriously who did the due diligence on this company! If I had not been so determined I would never have got my deposit back, I dread to think how many people have lost their deposits because they could not be bothered to go through all the headache. This company is quick at taking your money but need any help and you aint going to get none. I had to do everything myself. The funny thing is the day after I got the matter resolved holidaycars contacted me to ask for information. Simply Useless. Guys you seriously need to look at your processes and do proper checks and balances on your suppliers to avoid problems like this for your customers. Definitely will not be using you guys again.”

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Posted 2 months ago

“Very poor experience - booked with them and through NEXTCAR in FLORIDA. Arrived only to find multiple clients arguing with the employees. I found out why, HOLIDAYCARS/NEXTCAR force you to buy daily insurance or they won't rent to you. They state that your insurance is not accepted by the company and they force you to take it which increased my costs by 30% for the rental. Dirty business tactics to make money... DO NOT RENT FROM THEM.”

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Posted 4 months ago

“If you want to get charged for extra Unneeded and Unwanted fees, this is the place to go... You are sure to get screwed. NEVER AGAIN, STAY AWAY FROM THIS UNHETICAL car leasing company.”

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Posted 5 months ago

“Very bad service. I wanted to cancel and a refund but they won’t do it. In the end I paid 230€ and no car!!!! Scammers!!!”

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Posted 8 months ago

“This company is total scam, you pay in full and don’t receive a car! Then you get the worst and rudest emails saying it was my fault not reading the terms, my appointment to collect car was at 12pm, the wording being vague is this before or after? Does not say…, and I gave them my flight number which arrived at 14.30 so assumed it would be passed to the rental company. The flight was not late, but the car rental company wouldn’t even wait two hours for the booking past 12pm even though I had a repaid for two weeks rental! Disgusting scam. Dodgy wording around their website and do little to help people rent cars!! After 3 emails they told me they would no longer respond to my complaint, I basically spend £150 on 3 emails with this company and no car! You’re better off renting from the airport as they will give you an actually car, and cancun airport has similar cheap prices if you shop around different desks. AVOID THIS COMPANY”

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Posted 9 months ago

“It’s a scam they wanted a 3600 dollar deposit for my rental which made no sense. Plus they wanted me to buy the extra insurance which cost more than my rental !!!!!! DONT BOOK WITH THEM SCAM !”

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Posted 10 months ago

“Avoid at all costs Used this site to rent a car in Romania. It is smoke and mirrors with this company. The excess is absolutely a rip off (Eur 2200 for a normal SUV)and even if you buy the extra cover, the voucher doesn't cover what you were told on the front page. They are crooks! Use at your peril.”

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Posted 11 months ago

“We tried to contact them from the airport for pickup. No one answered the phone. They listed their shuttle busses as Yellow in colour between T 1 to T 3 which is a long stretch. They said there was a tower but that was behind so never saw it. There are hundred of vehicles coming and going it is hard to spot a white shuttle bus amongst hundreds. Eventually they came charged us for being late We’re rude unprofessional. We were truly disgusted with their behaviour. We left without taking a hired car We went by train”

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Posted 11 months ago

“Avoid holidaycars at all costs. Don't be fooled by low prices - they are a scam and will steal your money. Go with any other recognisable rental directly even if it costs you more. The terms and conditions of your rental with holidaycars are designed to make it highly likely that no car will be provided: if your flight lands 59 mins late then your booking is void without a refund.”

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Posted 1 year ago

“Booked a car through holiday cars paid for what I thought was extra insurance, so no deposit needed to be taken. Balance of £162.00 to pay. Had to pay £364.00 not impressed at all.”

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Posted 1 year ago

“I would like to express my deep disappointment with Holiday Cars.com regarding a recent incident. My brother travelled from the UK to Cape Town and made a payment for the car. He then cancelled the booking and was assured that a refund would be given. However, now Holiday Cars.com is refusing to refund us, leaving us feeling frustrated and dissatisfied with their service. We hope that Holiday Cars.com takes immediate action to address this issue and provide a resolution.”

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Posted 1 year ago

“I booked a car with this company. At the Hertz Checkin in Rome, I was told that my Credit Card was not accepted, so they could not give me the car (Polestar) that i have booked. Buuuuut.... If I was going to take the Fiat 500L and paying more, almost 50 euros more per day...they would accept my card. Hilarious. HolidayCars was not picking the phone the all day on sunday...the all day I have been left without any support from holidaycars and they didn't react at all. After my complaint, they told me that I do not have right for the refund. Even If I have used the same credit card, during the all process, payed with the same credit card, and showed at the desk, that I have mpre then enough on my account, they did't even wanted to try. They just wanted to give be the worster car for more money. Do not consider Holiday cars as a car rental. the service is horrible and you are left alone against any incovinience with agency. Additionaly...The polestar was rented with 50% discount...but at the airport they didnt have any. maybe that's why they wanted to give me the Fiat 500L.”

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Posted 1 year ago

“HolidayCars.com is a brooker and they pass the contract to Kelly by Europcar, i arrived 26 min late after 20h at Geneva airport desk decided they wil cancel the rental and i will be reimbursed it never happens they tell you that they need 21-28 days to respond but b... they just try to gain time, no customer service NEVER AGAIN AND DO NOT USE even it could looks attractive about price i have lost 100% of the value of contract”

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Posted 1 year ago

“What a terrible company. My flight to Miami had one hour delay so the rental wouldnt keep my car or even give me an alternative solution. So I contacted Holidaycars and after 5 days I got a response. Actually a response that they couldn't help me either or have another solution. So I lost my damn $350. Never ever again Holidaycars. YOU SUCK!!!”

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Posted 1 year ago

“Avoid - book directly! When booking the website said the fee was fully paid with no excess insurance purchased but when I arrived I had to pay another 200 euro to rent the car and no excess cover was not included.”

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Posted 1 year ago

“Do not use this company, I paid for a hire car, on arrival I had to wait 35 mins for other customers being dealt with, when I finally got to discuss collection of the car I was told I would need to pay a holding fee of £1,500 on my credit card, this was not detailed in the terms and conditions or vehicle voucher that was sent through with the confirmation, when I produced the terms and conditions showing no mention of the £1,500 credit card fee they would not allow me to take the car unless I paid this, I called the company to cancel but as I was now over the time of collection due to waiting for other customers and then the dispute around the credit card fee I was now over the collection time by 40 mins so couldn't cancel the hire car. Disgraceful service and now trying to get a refund for a car I was not provided with.”

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Posted 1 year ago

Holidaycars is rated 1.0 based on 45 reviews