holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 3.72

3.7 Rating 185 Reviews

69 %

of reviewers recommend holidaycottages.co.uk

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3.7

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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holidaycottages.co.uk 5 star review on 11th April 2025

Cat

holidaycottages.co.uk 5 star review on 10th April 2025

Andy

holidaycottages.co.uk 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional and poor company ! Please be warned that this company will take your money. No correspondence whatsoever up until I emailed them asking what do we do as regards the keys. Then two days before the holiday was due I receive a phone call saying I cannot go because it's been double booked. I own two companies and had to put a huge amount of planning in place to make this holiday happen. To make matters worse they say I will have to wait nearly a week to get a refund leaving me having to pay out once more to book somewhere else with another company. Before they claim this is a bogus review my booking reference is 3317113. The gentleman that telephoned me to break the bad news was both unprofessional and very uncaring and not at all concerned that I was going to warn others about this companies lack of care and poor performance. Holidaycottages.co.uk will never get another booking from myself again and everyone I come into contact with I will advise them also to stay clear also.”

Helpful Report

Posted 10 months ago

“I shouldnt even give them 1 star. I was booked for a family wedding / reunion But suffered a seizure and heart problems 2 days before arrival. And of course had to cancel. I was only reminded of their policy stating no refund if not cancelled 21 days before. How the hell is anyone supposed to schedule a cardiac event for themselves 21 days before anything ! I did opt to move the dates to a couple months down the road, but was denied Smh ! Ruthless company I was hoping for a bit more consideration considering I was in a health crisis. Money hungry Karma happens Do not book with these people. I feel sorry for their property owners. They being taken for as well as the guests. So wish I had read the reviews first So angry.”

Helpful Report

Posted 10 months ago

“would give zero stars but no option just returned from a 4 night stay in the lake district , accommodation was awful too many issues to list on this review contacted holiday cottages to complain with supporting evidence as soon as i came home over a week ago still no reply totally agree with another review on this site i sent my negative review to holiday cottages but surprise surprise its not made it on to there website with all there other amazing reviews ?? do not use this company”

Helpful Report

Posted 10 months ago

“We have just returned home from staying in one of their cottages, heatherbrae in lochinver, it has been 24 hours of absolute hell, the house was filthy, the towels were stained and some of the bedding was stained, horrible smell throughout the cottage but the worst thing is that it is infested with tics, I had to use teasers to pull 8 tics out of my skin within 2 hours of arriving, we had driven 7 hours to get there and didn't want to drive so far again with no sleep, We tried to stay the night but by 2.30am it was impossible, we were being bitten by tics in bed and had no choice but to leave at 2.30am to drive 7 hours back home, Our belongings were also covered in tics when we got home, we have now been awake for over 24 hours and are still trying to clean and hoover our belongings and our house so that we don't get infested, it has been horrendous, truly horrendous, we called the owner to say we had to leave and why and requested a full refund were told to contact holidaycottages.co.uk, I have done this and am awaiting a call back. Don't book with this company, the reviews on their website are clearly lies, I don't want anyone else ending up with our situation, It will be an absolute miracle if my partner and I don't end up I'll after just a few hours in that he'll hole”

Helpful Report

Posted 10 months ago

“My partner and I just had the most incredible stay at the Barn near Porthtowen! We found it on Holiday Cottages, and let me tell you, the pictures didn't do it justice. This place is absolutely dreamy for couples. It's super private and quiet, just what we needed for a romantic getaway :) The decor is gorgeous, they've really put a lot of thought into it. Everything you could possibly need is there, from the kitchen gadgets (we cooked most nights in!) to a massive shower and the most comfortable bed I've ever slept in. Seriously, don't skimp on sleep on vacationn. this bed is a game-changer! The best part, though, might be the location. We were right in the center of Cornwall, so it was easy to explore everywhere”

Helpful Report

Posted 10 months ago

“Ok, anyone thinking of booking a break through Original Cottages make sure to check every detail by calling them first. I had just booked a short beak after reading all the details of the property and immediately received confirmation email. However, there were added details in the confirmation telling me that the property was under repair during the whole time of our stay? These details WERE NOT in the original advert. Now I have to wait 5 days to get a refund before I can rebook with others! Be Careful.”

Helpful Report

Posted 11 months ago

“Absolutely terrible company, unless you have absolutely no chance of anything going wrong don’t book anything because you’ll not get any kind of refund. My booking is for something in nine months and after just two days I needed to cancel because of a emergency in the family they We’re not interested and didn’t even offer to make any kind of contribution to the over thousand pounds deposit I paid. The customer service is terrible trust me steer well clear.”

Helpful Report

Posted 1 year ago

“By far the worst company ive ever come across, ive made a COMPLAINT and they have said for the last 6 months we are waiting for someone to come back to us and still no communication so had enough and now feel i need to complain about this company, judging by the other complaints on hear and the fact they havent replied shoes there are a disgusting company and treat there customers horribly so i will take this up with the media !”

Helpful Report

Posted 1 year ago

“Not happy at all - shocking customer service! I booked a holiday almost a year in advance for an ex-partner's 40th birthday last year. It was a special occasion and I spent a lot of money. Unfortunately, we broke up after I suffered physical and mental abuse; as soon as this happened I phoned and spoke to a lovely lady who told me that while they could not refund me, they could keep the £350.00 deposit that I had already paid as a credit and when I was ready to rebook to contact them. I gave you 6 months notice cancellation so clearly the dates I originally had booked could have been booked by someone else and in all likelihood were. That was all well and good and I was satisfied. The following year, I phoned to choose an alternative property on their site with my £350.00 only to be told that my money was actually bound to that particular property which was not explicitly explained before. I do not want to go to this property as it is labelled as a "romantic getaway" and I chose this property when I was with my abusive ex-partner so obviously this would be triggering. After going back and forth being cut off on the phone and having to chase updates, I was ultimately told, tough luck. I explained my sensitive situation to you to relay to the property owners - who clearly do not care for these extenuating circumstances and just want money. There is no justification to keep £350.00 of my money for a cancellation made 6 months in advance. All I was told was "you were informed of this under the terms and conditions when you booked". Actually no. When you go through checkout, it does NOT clearly state these and instead in tiny letters at the bottom of the screen is a link which - let's be honest - no one is going to sift through. I was even told if I changed the booking date I would keep being charged £75.00 amendment charge to change. I do not want to go to this property, so I am now out £350.00 of my hard-earned money because you refuse to have a reasonable heart with my situation. I am willing to spend the extra money to go to a different property and give you more of my money Holiday Cottages. I cannot believe this customer service - absolutely shocking. I am not asking for a refund, I am asking to amend to an alternative property. Be warned out there, this company is only after your money it seems.”

Helpful Report

Posted 1 year ago

“I have to leave a one star review for this company. My mother passed away and our request to cancel our booking - two days after the booking was placed - was denied. Appalling customer service. Dispeakable company. Avoid.”

Helpful Report

Posted 1 year ago

“Absolutely despicable company. I made a booking and then the my sister-in-law died during the birth of her twins. Within 5 days I called Holiday Cottages to cancel but they denied the request. They said I had to request a transfer and they would charge and additional £75. After three different requested dates for a transfer they denied the request. They are thieves. They claim the condition were clear in the T&Cs but this was not explicitly stated before they happily took my £2000.”

holidaycottages.co.uk 1 star review on 5th March 2024

Helpful Report

Posted 1 year ago

“The company refuse to post my honest but negative review on their own Web page so there is something very dodgy going on. The property we stayed at was dirty and unkempt which I really didn't expect when spending over 2 thousand pounds! Beautiful location but really let down by the condition.”

Helpful Report

Posted 1 year ago

“We stayed at an expensive property in Instow, Devon which fell well below expectations and needed frequent maintenance call-outs. A critical but fair review was provided to holidaycottages.co.uk which included both positives and negatives. As the owner did not agree with our feedback, holidaycottages.co.uk have only published the positive parts of the review. They confirmed that this was the case via email. Feedback does not have to be agreed with. It is a matter of fairness and transparency that reviews are published in full.”

Helpful Report

Posted 1 year ago

“Left a review two weeks ago about a cottage we stayed in mentioning the bad bits and why we left after only three days but it was never published on the review page for the property so I will not be back again with this company I sent a complaint to them and I had a reply only after I wrote about them on social media and they promised to get back to me but so far nothing I think I will now try another avenue of recompense”

Helpful Report

Posted 1 year ago

“If I could give no stars, I would! Booked a holiday for Christmas, took out cancellation insurance from their site , as they don't give refunds on deposits....Cancelled with 7 months notice!!! No refund, insurance is pointless as it the customer service attitude of holidaycottages. Not their problem, apparently...£276 down, thanks! I will never book with them again. They've 'looked into it'....changed nothing! Wanted medical evidence that my Dad is likely to be dead by then or at the very least it would be his last Christmas and so I 'd rather stay with the family, not go on holiday. No empathy at all.”

Helpful Report

Posted 1 year ago

“Stay at High Brow Cottage Tirril. Really terrible and obnoxious owners. DO NOT STAY HERE!!”

Helpful Report

Posted 2 years ago

“So disappointed! I don’t understand why they let you book, and they decide after that those dates are not convenient to the owner for some reason ! Not the first time I’m being rejected from this website for absurd reason! And I book 2 to 3 holidays a year around Scotland Waste of time”

Helpful Report

Posted 2 years ago

“Far Wescoe is a quirky rustic property in beautiful surroundings. There was an excellent welcome pack to greet us on arrival but unfortunately our stay was a pre Christmas visit with family when the weather was very cold. The cottage was not heated up for our arrival and it is an extremely cold house with lots of flagged floor tiles and draughts everywhere. I had to wear my daytime clothes in bed and wear lots of heavy clothing in the cottage during the day. I contacted Holiday cottages before our visit to question the heating arrangements and left a message but received no reply. Early in our visit we realised it would be difficult to heat the cottage to a comfortable standard so we again contacted Holiday Cottages We were informed the that the owners would be contacted and someone would come back to us within the next 30minutes . Three days later we are still awaiting that call! I would not recommend this cottage to anyone, particularly older people like myself and my partner( age 76 and 82). I imagine it is a lovely place to stay in the summer worth’s but not in the colder times of the year. Might I suggest that the cottage is pre heated and at least one days supply of logs are provided before each let if it continues to be let during the winter months. Can I also suggest that Holiday Cottages substantially improve their communication channels to maintain contact with their users.”

Helpful Report

Posted 2 years ago

“Had to cancel due to sudden ill health no partial refund offered even though the holiday cancelled 5 months before date, no contact numbers available to talk to anyone, contradictory advice on the terms and conditions”

Helpful Report

Posted 2 years ago

“Very poor cancellation policy even when cancellation 4 months before due to a member of the family breaking there back in a fall and 2 of the party having to care for her now! Wasn’t even willing to give me a partial refund based on these circumstances! Very poor show really had 801 pounds of my money for no services received!! Will never book again or recommend any to this company!!! AVOID this company. Zero customer service and not bothered once they have your hard earned money.”

Helpful Report

Posted 2 years ago

holidaycottages.co.uk is rated 3.7 based on 185 reviews