Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to HLD to pick up a cue, there was a fantastic selection and Harriet let us play with them all at our leisure. Excellent place and excellent service.”

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Posted 7 years ago

“Very welcoming and friendly atmosphere, let us play for a good hour and half with no pressure. Harriet answered all of my questions and i couldn't be happier with the service”

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Posted 7 years ago

“Harriet was extremely helpful , patient and left us to our own devices, which included playing as much pool as we liked until we found exactly what we were after. Definitely will come again!”

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Posted 7 years ago

“Brilliant day out plus very helpful staff”

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Posted 7 years ago

“Extremely professional service from initial contact to product installation; thanks very much”

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Posted 7 years ago

“The service was outstanding. It is clear these folks are professionals and my shopping experience was quite enjoyable. Thanks!”

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Posted 7 years ago

“ordered an outdoor pool table about 12 weeks ago, it stated on the website that delivery would be 4-6 weeks. After 6 weeks no contact from the company so I emailed them to which they said it actually takes 6-10 weeks, however there is no mention of this on the product listing. After 10 weeks I was going to contact them but I got an email off them saying sorry but the outdoor table had been made in mdf rather than marine plywood so it could not be used outside. They said they would get another made for me but this would take another 6 weeks at least, and they offered me some cheap snooker balls as an apology, so my nice outdoor pool table would be delivered in time for winter. So 16 weeks at least for a pool table is a bit shocking. When I rang them up and asked why they have written that delivery takes 4-6 weeks on the product listing they just said "well when u buy an item you get a delivery time of 6-10 weeks" but why do they only tell u this once you have spent ur money this should be made available before hand. I told them that this was false advertisement to which they kind of agreed. They do not contact u at all once you have spent your money to keep u updated. And to offer a cheap set of snooker balls as an apology for having to wait nearly 3 times longer than u should is a joke. To their credit they refunded me straight away but would not use this company again.”

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Posted 7 years ago

“Absolutely fantastic store, amazing aesthetic, brilliant products and friendly staff who were more than accommodating of my needs! Staff also didn't make me feel like I was being watched the whole time whilst testing products.”

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Posted 7 years ago

“I recently purchased a pool dining table. I cannot express enough how delighted I am - even the wife loves it! We bought an Oxford. The build quality is excellent, making a practical slate bed pool table and dining table. Thanks.”

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Posted 7 years ago

“My wife took delivery of a slate bed pool table but was unable to check the item due to its size and weight. My wife noted the fact that the table was not checked on the delivery note. The package was carefully opened later that day to find no protective packaging inside and a scratch on the veneer. The company was emailed immediately but they ignored the initial email. The next email had a response denying any responsibility and saying they would do nothing about the damage. Stay away from this unprofessional unscrupulous business.!!”

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Posted 7 years ago

“Ordered a new pool table. It arrived in good time. It is a quality table and the whole family love it. Would recommend.”

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Posted 7 years ago

“I ordered a new pool table and pinball machine. I was amazed with the level of service that I received. Top notch product, price and service. Would recommend.”

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Posted 7 years ago

“shocking company just dont help at all”

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Posted 8 years ago

“Bought Supreme Winner pool table. Awesome quality product. was in stock, delivered very quickly. Great service. Recommended.”

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Posted 10 years ago

“I ordered and paid for a pool table 17 jan and still haven't received it and although they are very professional and polite I can't help feeling that I'm just being fobbed off by the customer service dept.”

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Posted 11 years ago

“I ordered a Garlando F20 football table from Homeleisuredirect but when it arrived it had a big crack in it. The company are refusing to refund or replace it because I did not inspect the table on delivery (because it was delivered to my workplace) and therefore apparently forfeited any rights according to their small print. Disgusting behaviour, customers beware.”

Helpful Report

Posted 11 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews