Homebase Reviews

Name: Homebase
Rating: 1.89

1.9 Rating 945 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

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Metrics

1.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Glasgow shawlands branch recently to buy paint. Cath from the Dulux paint mixing desk was so pleasant, helpful and very knowledgable. She gave me lots of ideas and information to help me make the correct choice of paint and colour. Very helpful and pleasant lady.”

Helpful Report

Posted 4 years ago

“Terrible customer service. When you email them they filter emails and reject saying they cannot accept. A very clever way of ignoring you. Also to ring head office is a premium rate number so you are expected to pay for the privilege of getting your refund. They are the worst company I have ever dealt with. I will never use them again.you”

Helpful Report

Posted 4 years ago

“Do not buy a kitchen from home base. They send you items you do not need, charge you for them and then make it impossible for you to contact them or return the items. Disgusting service.”

Helpful Report

Posted 4 years ago

“Ordered paint just before lockdown kept saying it was on its way 10 weeks later after numerous emails and refused to give refund eventually got a refund but no apology terrible customer service would never order from Homebase again”

Helpful Report

Posted 4 years ago

“Placed order on line to buy garden storage. I received confirmation told item would be delivered in 5 days time between 7am and 8pm. Item did not arrive. Rang customer services which turns out to be based in India. I was told someone from delivery would be in touch the next day. No correspondence or call received. Rang customer services in India a further 3 times over the next few weeks. Still no information received. No one got in touch with me at all. although payment for my item was taken. Finally found an email address for Homebase sent message, after several days received a reply informing me they were sorry for delay in replying but were pleased my item had been delivered on 31st July! I replied immediately informing them that I had not received the item to which they have not replied! Finally managed to get phone number for my local Homebase spoke to manager who was going to look into matter for me but I decided to ask for refund. Which I am waiting to receive. Will never shop at Homebase again this is the worst online shopping experience I have ever encountered!! Apart from confirmation of my order I never heard another word from them. I’ve had to waste my time and money chasing everything up....shocking treatment!! Would like to give Zero stars!”

Helpful Report

Posted 4 years ago

“Attitude and not being very helpful with explaining the difference with fine textured masonry paint, and ultra smooth masonry paint which lv used quite a bit off. He couldnt tell me of the top of his head "the difference"!!!! Asked me what I wanted to do about it. I said l wanted to know the difference. Iv never used either in my life before. He said he told me 5 mins ago l looked at my phone which read 4mins 24sec. He said l was splitting g hairs. No l wasnt l said l dont know the difference between Fine Textured and Ultra Smooth!!!! Hence l rang Customer Services straight after and complained. Said for me to write a feedback”

Helpful Report

Posted 4 years ago

“I went to buy an orchid plant today and most of them were very poor. I did find a reasonable one but when I went to pay there wasn't any staff on any of the check outs. After waiting several minutes I gave up and left. There were several other people waiting too”

Helpful Report

Posted 4 years ago

“Bought Hammeright garage door white paint at Morecambe store. This proved poor quality lacking pigment. I returned to store but they had none in stock to replace. A voucher was offered. I have tried to order online without being successful. They seem to keep very poor stocks.”

Helpful Report

Posted 4 years ago

“I will never buy Homebase paint again. I bought a 750ml tin of Silver Cloud satin finish wood and metal paint which either smears lightly on the surface being painted or runs like Usain Bolt. The units being painted were lightly sanded to key, and cleaned with sugar soap, before having Dulux professional brilliant white undercoat applied. All was well at this point, but I soon regretted using a brilliant white undercoat and an off-white top coat, especially when the paint reticulated showing craters and brush marks. This can happen according to the can, and you must apply further light coats. I have repainted my kitchen 4 times now and it has a distressed look that I didn't want. I waited 4 hours between recoats. A suggestion online for the poor coverage and cratering is contamination.”

Helpful Report

Posted 4 years ago

“I am disgusted with the service of this company, I ordered garden furniture on June 16th I was promised delivery within 14 but allowing for the situation I allowed longer, I was told it was lost in transit another be on the way within 7 days, nothing arrived and assured I would receive it in the next few days. Nothing, looking online discovered they have been reduced complained again only to be told items were now out of stock and things do go wrong money to be refunded within next 7 days. Here's hoping”

Helpful Report

Posted 4 years ago

“Such a let down really bad customer service wouldn’t ever bother ordering on line they just don’t care about letting people down terrible company you think home base use to be top notch not any more how ever temping a deal maybe don’t waste your time no stars would be more appropriate big big big waste of time!”

Helpful Report

Posted 4 years ago

“Would give them zero stars if I could. Ordered a garden table and 6 chairs. They delivered the table and 5 chairs. Their customer service was extremely unhelpful and it felt deliberately awkward. Once they agreed that I had a none complete order, their suggestion was to return the table and 5 chairs, and they would replace it with a table and 6 chairs. It appears they can’t or won’t send a missing item by itself. Eventually they offered money for the chair that is missing. However they wouldn’t tell me if I could buy a single chair from them, or how much they individually cost. This has taken months to eventually have a resolution that I’m not happy with. Homebase- I won’t be buying from you again, and your customer service is appalling.”

Helpful Report

Posted 4 years ago

“Ordered a 4 seater dining set in early June and experienced delay in recieving it, which I was happy to overlook due to COVID-19. However, when recieving I was first asked by the courier if I was returning an item - I was not. And then asked if I recieving 2 x dining sets - I was not. The item that was delivered looks like somebody elses return - metal chair legs are bent and faulty and metal screws were in an opened plastic bag tied with red ribbon. RETURNS ARE EXTREMELY DIFFICULT Email correspondence is slow and often does not acknowledge the issue. After phoning to arrange collection, delivery company (DX) did not get in touch still 7 days later. Phoned 3 more times to query when collection would be and still waiting (23.07.20) for contact from DX. Refund will not be issued until Homebase have received item and I am being advised that I cannot return to the store as it was an online purchase.”

Helpful Report

Posted 4 years ago

“A good company, but I could never be sure if they stocked what I needed when I called. Their staff were helpful, if they were to be found!”

Helpful Report

Posted 4 years ago

“A good company, but I could never be sure if they stocked what I needed when I called.”

Helpful Report

Posted 4 years ago

“I would like to commend Sarah from the Telford store because she went above and beyond normal customer service when she sorted out the mess that the Wolverhampton store made of mixing my Dulux Grey steel 4 paint. As for the Wolverhampton store, absolute shambles, didn’t even get an apology for mixing my 5 Ltrs of paint wrong, they messed up the code and obviously the colour! I’m in the middle of a £25k kitchen refurb and the decorators had painted two walls in this wrong colour. Went to my local Telford store, spoke to Sarah (who had previously organised the mixing at Wolverhampton because Telford didn’t have the base paint). She was brilliant, she spoke to Wolverhampton Homebase, arranged for me to exchange the wrong paint for the right base paint, so I drove to Wolverhampton to collect it, then back to Telford for the correct mixing by Klaudia, who had volunteered to stay late that evening to make sure that I had the right paint ready for the next morning. Thank you Sarah and Klaudia, exceptional service. As for Wolverhampton, I never even got an apology for all the inconvenience so I will never go there again.”

Helpful Report

Posted 4 years ago

“I would like to tell everyone about my amazing experience about buying in store from Homebase Maidenhead. Berkshire. What a total contrast to the Bracknell store. You wouldn’t think you were in the shops of the same company. Bracknell store has a couple of really good and helpful people. But if you’re unlucky enough to get most any one of the other staff, then forget: Willing to please. A smile Helpfulness Customer comes first. What a disgraceful and pitiful place that is to shop. 8 miles down the road at Homebase’s Maidenhead store, you’re blown away with kindness and helpfulness. At one point in my purchase I had 3 people all trying to help me. So I cannot thank you guys enough. You made my time in your store, pleasant, happy, reassuring. You helped me every step of the way, in fact you went ‘out’ of your way. So thanks to all who served me. I want to come back to your store rather than Bracknell even though you’re another few miles away! Well done, keep it up. And know customers always prosper when staff are warm and friendly, customers also want to return. Bracknell, start putting customers before yourselves, we don’t need to see you with miserable faces and couldn’t care less attitudes.”

Homebase 5 star review on 20th July 2020

Helpful Report

Posted 4 years ago

“-100 stars -100 stars! Please please please guys, don’t EVER buy a kitchen from these incompetent asshats. You will seriously regret it!!!! I should make it clear that this all started long before the Covid crisis. 8 months down the line still haven’t got a complete kitchen (they designed it wrong) and they are refusing to give us our remaining items they have kept delivering smashed (over 6 times) or compensation (we have been assured of several times.) They have taken all our money and not given us the final product!!!!!!!!!! Some may call that theft. They have left us without basic facilities during lockdown and have no clue about customer care or how to run a business. The shop manager is a pathological liar, the area managers are unhelpful (but also embarrassed of the company and their behaviour), the escalations team are useless and the CEO + his team are rubbish. See you in court you bunch of absolute crooks.”

Helpful Report

Posted 4 years ago

“-100 stars! Please please please guys, don’t EVER buy a kitchen from these incompetent asshats. You will seriously regret it!!!! I should make it clear that this all started long before the Covid crisis. 8 months down the line still haven’t got a complete kitchen (they designed it wrong) and they are refusing to give us our remaining items they have kept delivering smashed (over 6 times) or compensation (we have been assured of several times.) They have taken all our money and not given us the final product!!!!!!!!!! Some may call that theft. They have left us without basic facilities during lockdown and have no clue about customer care or how to run a business. The shop manager is a pathological liar, the area managers are unhelpful (but also embarrassed of the company and their behaviour), the escalations team are useless and the CEO + his team are rubbish. See you in court you bunch of absolute crooks.”

Helpful Report

Posted 4 years ago

“We ordered a product worth £250 on 8th April, it has never been delivered and now we cannot get a refund, its really theft dressed up as another name. We now cannot successfully contact them, we have had promises of resolution to our issue within 48 hours but of course it never happens. Just steer clear.”

Helpful Report

Posted 4 years ago

Homebase is rated 1.9 based on 945 reviews