Homebase Reviews

1.9 Rating 946 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How do I contact Homebase?

Helpful Report

(1 month ago)

You can contact Homebase by Live Chat, Email and Telephone.

Helpful Report

(1 month ago)

47.37%

Industry Average

“ Their lack of accountability and poor customer service have disgusted and disappointed me. ”

- Margareta

“ Worst company service ever. Do not use. Failed deliveries twice, they are unable to contact their own logistics company other than by email which may take 3 days. Still no delivery, still no response. Avoid at all costs. ”

- Anonymous

“ After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend. ”

- Anonymous

Homebase Reviews

Customer Service - Bad