Homebase Reviews

1.9 Rating 945 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How does Homebase deliver?

Helpful Report

(3 weeks ago)

Homebase delivers items by Courier.

Helpful Report

(3 weeks ago)

61.70%

Industry Average

“ Ordered twice since the end of March, first time I ordered I was told 3 week's for delivery. ”

- Jo

“ Ordered 21 piece garden set 21st May .Homebase keeped me in touch with my order progress right upto my delivery date 28th May . Cannot fault . Thanks ”

- Anonymous

“ I ordered delivery( 4 weeks ago if not more now) online..still waiting..but what really gets me is it didn't say anything bout being able to click and collect in my local store,it just said store closed..so I could of got my paint and finished the job by now ... ”

- Anonymous

Homebase Reviews

Delivery - Average