Homebase Reviews

1.9 Rating 945 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How is Homebase returns process?

Helpful Report

(3 weeks ago)

Greater than 87% of reviewers feedback is Homebase returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Branches wont accept returns 'in case of contamination' and no customer service phone line in operation. ”

- Rachel

“ I am not happy with the after sales care I have received. My Bathroom units were delivered wrong. I am yet to receive replacement ones after receiving the originals 4 weeks ago nearly. No one in the Rayleigh Weir store returns my calls to keep me updated or to give me straight answers. I am very disappointed and won't be using Homebase again. ”

- Caroline Dobinson

“ Beware shopping at Homebase,all the prices are going back up and not just by a few pennies.I have noted various items a pound or two dearer than they were.I guess the new owners,Bunnings, faced with a £97M loss in the last six months are trying to recoup from the few Homebase customers that still shop there. Whenever I go in,there are never any tills open,just the returns desk,a very poor shopping experience. ”

- Anonymous

Homebase Reviews

Returns - Difficult