“I paid up my homechoice account in June 2024. I have a paid up which I’ve mailed to homechoice but I’m not getting any communication from them, I try to call everyday and the consultants keep on transferring me to the legal department which they don’t even answer calls. I call the legal department almost everyday and not even on a single day I’ve spoke to anyone from that department”
“I’m very disappointed at the had service I have been receiving at home choice. I placed an order in July and when it came back it was a wrong item so I requested for a return. The parcel has been picked up since the 29th of July and up to this date I have not received my refund of more than R3000. I’m very disappointed because I thought home choice is a genuine shop. The service is very poor.”
“Good day
Homechoice has the worse service ever , firstly your numbers keeps on calling everyday and no one is talking , do you guys dont have life or things to do instead of buzzing the whole day . secondly I order the microwave and I got the wrong one not the one that I order.When I call for return they saying I cant because its over 14days. My question is that how is my problem that you deliver the wrong order , I even confirm the size but she stil put the incorrect order.Your staff is so incompetent.”
“The worst, they gave me a 40% to pay to clear my debt, now they don't clear my name on their system they're putting me through diffrent departments,collection departments sends me to self service is just a nightmare i highlt don't recommend homechoice...They don't value us as customers...and mind you I'm wasting my airtime and data but no solution...thanks for ruining my day mxm”
“I’m still waiting for my refund it’s almost 2 weeks now and your call centre they are very rude I’m so disappointed to be honest a big company like this if only I can get my refund in full order number 63590646”
“Worst, customer service doesn’t respond to my mails and your fraud line takes forever ! You keep calling me about the same problem through multiple people smh !”
“Homechoice scammed me of my money.
I orded pots, upon recieving them they were posts missing so I sent them back but didn't order again. They kept debiting my account. I called, my money was returned but they never stopped. They debited R958.57 and when they returned it they returned R777.25.what happend to my R181? Is this how they scam people??”
“I have been receiving calls almost everyday from Homechoice, I purchased a blanket once and I paid cash. I have just spoken to one of your rude staff ,she dropped the phone while I was still talking , I was explaining to her that I don't have an account or owe you anything and I feel I'm now being harassed by the store. She needs to go for training, that not how you treat customers.”
“By the king size comforter I purchased. It is so soft, made of material that is light in the summer and hopefully warm in the winter. Versatile for either& beautiful. I ordered in the awesome purple color, MY FAV. It's lavender on one side & dark purple on the other.”
“An Agent that called me upselling your items was very Rude for No reason . You’ll lose potential customers just because you do not train your stuff ,on to how to engage with clients via calls . How you address a person is very important Mrs.if it’s or Ms but your agents don’t know all this .”
“August 2023 I bought a airfryer. The nonstick came off and they don't want to replace it. I paid more than R4000 for that. The lady I spoke to rather gave me cooking tips and told me I can't look after my stuff. I'm not very happy with the service I've received. I've got the fryer now for 10months and it's fully paid. I'm using my husband's email address”
“My experience has been absolutely horrible. Staff members are extremely rude and they refuse to assist with anything. I made an oder they took the money off my account and then apparently said I never paid them even though i had proof that the money went off my account. After fighting with them for weeks they eventually allocated my payment. Then it took them over a month to deliver my parcel and all pf it didn’t even come!!!! A month after the rest of my parcel arrived and it was used and in very bad condition. I will NEVER order from there again.”
“I made 2 claims and they said that the problem wasn't caused by normal wear and tear. 1 was my AC unit and the compressor had gone out/ stopped working. This became my issue and they said that it was used incorrectly. Then one was my washing machine seal around door was torn. Taking clothes in and out of washing machine was miss using the machine. what then is normal wear and tear. whatever they decide is not going to cost them money to fix.”
“If you know what’s good for you never buy anything from home choice. One thing about them they know to sell their products but fail to take customers complaints seriously. I bought one ply mink blankets within 2 days when I woke up making my bed I see on of the blankets is torn when I call to report it,that lady asks me why did I use it seeing that it’s torn, that question really upset me why would I use a torn blanket. I’m reporting now because I only now.
And they sold me the blankets I was told that I’m gonna pay less than R300 buy when the statement came it stated that I’m paying R305 tell me why is that?!😔😒😒”
“Homechoice is trouble... I paid and settle my account on February but even today that account is not updated ,still written in arrears. I try calling their legal department but no answer. I have a paidup letter but I can't be assisted.”
“I would rather sleep on the floor, it's more comfortable, than the pathetic base and mattresses you sell to people.My old base and mattress was still better than the utter junk you sold us,the base collapsed within a few weeks, it was replaced,it's not even 2 years and the mattress and base feels like it's 40 years old !!!!
Your company is too quick to phone for sales,and in taking money,but selling poor quality beds. Terribly pathetic !!!
Very disappointing Homechoice..
PS: This bed was purchased in 2022 by my husband. We now feel every bit of the poor quality”
“Still haven't received my order but they send me the details 2 weeks back that my order is on the way .. I will never order here again. 💔🥺 my baby is coming next weeks and the stuff still not here so disappointed with home choice💔 I will still on takealot now no more here”
“We have raised a matter regarding our mattress that is still under warrantee in June 2023.We are STILL waiting for a replacement of the mattress. We are now actually sleeping on the floor because it is more comfortable. First, we were told that we will be refunded in full to the value of the mattress with interest, then another person jumped in, just as incompetent as the previous person, to say that the mattress will be replaced and that it would take 2 to 14 days, its been another month that passed and still no mattress. First their ''integration systems'' were down, then they didn't have stock, then we would've been refunded, then it will be replaced - Still nothing. NO ONE has even once called telephonically to ask what the delivery address will be, WE as the client had to take the initiative to advise what the delivery address is. NO one emails us back within 24 hours if we don't ask what the feedback on the matter is. it takes 3 to 4 working days for a response. And guess what, another month has past. We cannot believe the service we have been receiving, but DARE MISS A PAYMENT, they'll backlist you. we have never missed a payment still service is not delivered. There is no proud or care in this company to look after their clients - especially when they know you are sleeping on the floor to avoid back aches and pains due to their SH!T springs coming through. We live on Anti - Inflammatory, guess we won't be compensated for that also! 63173583 // Sealy Heaven Classic Double”
