“Am a second buyer at homechoice,,,,however agents are calling me daily saying that they cannot debit,,,I did inform them that I have never ever received a mandate which I must approve via my bank app,however i did recieve my purchase still,,,and I did ask them to rectify,,,on Saturday on the 18th,,,,today another agent called me asking me when am I making a payment,,,,I was surprised ,,because am still waiting to receive the "mandate" to approve the debit ,,hence am not a first time buyer I've never experienced such,,,,to a point whereby agents are shouting at customers,,,,”
“I ordered a sound system with Home choice on August and I received a message from their head office that my delivery is on the way.I went to the store(mall of tembisa)several times to ask about the delivery but the staff was very rude I only got one respond that they will call me when my order has arrived and they never did.i went there after a month I asked the same question and I got same respond that I should go home n wait so I told the lady to help me cancel the order n she refused telling me that whose going to pay for that order and they cannot sell it again ,mind you I didn't even receive the other n also is not at the store so she asked for my details saying that she want to cancel the order but no she did a stop order for me.The frustrating part is that they call me 7 time a day bullying me that I should pay for my order n they always sending me messages that I should pay.
So the bullying continued until today there still continuing calling and sending messages.i tried calling their office but the guy told me that is non of their business that the bank is charging me for not paying that stop order .
I told them to cancel my account with them and they refused so this is totally fraud and I don't ever wish buying at home choice.such a bad service with unprofessional staff 🚮🚮🚮.very disrespectful I remember the last time was buying the pots and the two ladies (employees)where laughing at me telling me why did I choice those pot I should have taken the other one and why do I have to buy expensive pots at home choice where I could just go to a Makula store and buy nice pots with a reasonable price ....and I regretted for not listening to them because the pots are horrible ðŸ˜ðŸ˜ðŸ˜”
“SALES PEOPLE PHONED ME SEVERAL TIMES TO BUY FORM HOMECHOICE, EVERYTHING WENT WELL WITH THE ORDER, BUT EVERY AFTER THAT IS HORRIBLE SERVICE, STAFF MEMBERS AT YOUR CONTACT CENTRE ARE EXTREMELY RUDE, CANT THINK THAT THEY TREAT CUSTOMERS LIKE THAT. AND I HAVE HEARD THIS FORM SO MANY PEOPLE.
I CANCELLED MY ORDER AND WILL NEVER EVER BUY ANYTHING FROM YOU OR RECOMMEND YOU TO ANYONE. PLEASE REMOVE MY CONTACT DETAILS FROM YOU SYSTEM I WANT NO PHONE CALL FROM HOMECOICE EVER AGAIN.”
“I bought a laptop at Homechoice in July stopped working in August took it back till today I haven’t received it back yet they expect me to pay for it each and every month they don’t communicate at all , customer service is very poor and the people working at the call center are very rude .Regret buying at Homechoice and I took a decision that I will deal with this issue legally I’m tired .”
“I bought blankets in cash , 3 years ago.Since then, I have been receiving calls days and night informing me about your promotional items that are there. I’m tired of your calls, if I want to purchase something I know what to do.”
“I regret placing an order, now their installment keeps on increasing as if i skipped a month not paying, what annoys me is that I pay them in time but my installment keeps on increasing every month.”
“Horrible experience from HomeChoice mistake!!, their courier delivered to incorrect address a stranger signed in for my order, they didn't ask for identification order/parcel number to verify the recipient, how incompetent!! Now as a paying customer I must prove that I have not received the items, I must go get an affidavit send it to them and wait 72hours for investigation!!!!! poor problem solving I tell you, as a customer I'm wronged but subjected to admin on going to police station for proving that I didnt receive that order? what checks did they check on the recipient? and courier?”
“I paid up my homechoice account in June 2024. I have a paid up which I’ve mailed to homechoice but I’m not getting any communication from them, I try to call everyday and the consultants keep on transferring me to the legal department which they don’t even answer calls. I call the legal department almost everyday and not even on a single day I’ve spoke to anyone from that department”
“I’m very disappointed at the had service I have been receiving at home choice. I placed an order in July and when it came back it was a wrong item so I requested for a return. The parcel has been picked up since the 29th of July and up to this date I have not received my refund of more than R3000. I’m very disappointed because I thought home choice is a genuine shop. The service is very poor.”
“Good day
Homechoice has the worse service ever , firstly your numbers keeps on calling everyday and no one is talking , do you guys dont have life or things to do instead of buzzing the whole day . secondly I order the microwave and I got the wrong one not the one that I order.When I call for return they saying I cant because its over 14days. My question is that how is my problem that you deliver the wrong order , I even confirm the size but she stil put the incorrect order.Your staff is so incompetent.”
“The worst, they gave me a 40% to pay to clear my debt, now they don't clear my name on their system they're putting me through diffrent departments,collection departments sends me to self service is just a nightmare i highlt don't recommend homechoice...They don't value us as customers...and mind you I'm wasting my airtime and data but no solution...thanks for ruining my day mxm”
“I’m still waiting for my refund it’s almost 2 weeks now and your call centre they are very rude I’m so disappointed to be honest a big company like this if only I can get my refund in full order number 63590646”
“Worst, customer service doesn’t respond to my mails and your fraud line takes forever ! You keep calling me about the same problem through multiple people smh !”
“Homechoice scammed me of my money.
I orded pots, upon recieving them they were posts missing so I sent them back but didn't order again. They kept debiting my account. I called, my money was returned but they never stopped. They debited R958.57 and when they returned it they returned R777.25.what happend to my R181? Is this how they scam people??”
“I have been receiving calls almost everyday from Homechoice, I purchased a blanket once and I paid cash. I have just spoken to one of your rude staff ,she dropped the phone while I was still talking , I was explaining to her that I don't have an account or owe you anything and I feel I'm now being harassed by the store. She needs to go for training, that not how you treat customers.”
“An Agent that called me upselling your items was very Rude for No reason . You’ll lose potential customers just because you do not train your stuff ,on to how to engage with clients via calls . How you address a person is very important Mrs.if it’s or Ms but your agents don’t know all this .”
“August 2023 I bought a airfryer. The nonstick came off and they don't want to replace it. I paid more than R4000 for that. The lady I spoke to rather gave me cooking tips and told me I can't look after my stuff. I'm not very happy with the service I've received. I've got the fryer now for 10months and it's fully paid. I'm using my husband's email address”
“My experience has been absolutely horrible. Staff members are extremely rude and they refuse to assist with anything. I made an oder they took the money off my account and then apparently said I never paid them even though i had proof that the money went off my account. After fighting with them for weeks they eventually allocated my payment. Then it took them over a month to deliver my parcel and all pf it didn’t even come!!!! A month after the rest of my parcel arrived and it was used and in very bad condition. I will NEVER order from there again.”
“I made 2 claims and they said that the problem wasn't caused by normal wear and tear. 1 was my AC unit and the compressor had gone out/ stopped working. This became my issue and they said that it was used incorrectly. Then one was my washing machine seal around door was torn. Taking clothes in and out of washing machine was miss using the machine. what then is normal wear and tear. whatever they decide is not going to cost them money to fix.”
