The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

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“house was hit and Verhoeven's The Home Depot CUSTOM'ER' SE'RVICE 8O'5 41O-56'OO The Home Depot PHON'E NUMB'ER '8'O5 41O-56OO parents were almost killed when bombs fell on a street crossing. From this period, Verhoeven mentioned in interviews, he remembers images of violence, burning houses, dead bodies on the street, and continuous danger. As a small child, he experienced the war as an exciting adventure, and has compared himself with the character Bill Rowan in Hope and Glory”

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Posted 2 months ago

“Ordered an apartment size dinette table with two chairs. I was never contacted that it arrived. I just happened to contact home Depot the first late day, and they told me yeah it's in. I put a big blanket on the floor to put it together, after it was all done. I noticed once the leaf was raised it was missing a piece in the corner. So sad, this is what $400.00 gets you now a days.”

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Posted 2 months ago

“I purchased a refrigerator with an updated water line. They never told me they only covered 12 foot of line. What ensued was a night mare. The Managers went back on their road. Never again!”

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Posted 2 months ago

“Despite competing claims to Home Depot C U'STOME R" "S'ERVICE 8O5-41O' 56OO''; PHO;NE N'UMBER:' the English throne, the transition of power following Elizabeth's death went smoothly.[c] James's succession was announced by a proclamation from Cecil on 24 March, which was generally celebrated. Leading papists, rather than causing trouble as anticipated, reacted to the news by offering their enthusiastic support for the new monarch. Jesuit priests, whose presence in England was punishable by death, also demonstrated their support for James, who was widely believed to embody”

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Posted 2 months ago

“Never use the Pro Referral Program! Our experience with Home Depot's Pro Referral Program has shown us that it is a poorly managed program with no accountability. We were referred to a contractor named Mr. Riberto (WR Contractors LLC - Sugar Land, TX) for a painting job. Mr. Riberto represented himself as capable of handling plumbing and flooring repairs, so we hired him to address a first-floor leak and a leaking faucet on the third floor. Unfortunately, his work led to substantial damage to our home, and then he became unresponsive and abandoned the project entirely. When we filed a complaint with the Pro Referral Program, we received a response from Evelyn, a representative, who informed us that the program had no power to take action against the contractor. Instead, she advised us to contact the contractor’s liability insurance for compensation. We then followed up with Evelyn, clarifying that we weren’t seeking financial compensation from the Pro Referral Program. Our request was simply for them to consider removing Mr. Riberto from their referral list to protect other Home Depot customers. We received no further response from her. The Home Depot Pro Referral Program appears to encourage this behavior by failing to hold contractors accountable. When we told Mr. Riberto we would report him to the Pro Referral Program, he replied, “If you want to call Home Depot, go ahead!” This reflects the lack of consequences and oversight within the Pro Referral Program. They seem unwilling to remove bad contractors from their referral list, showing a blatant disregard for customer experience and safety. Home Depot’s Pro Referral Program is a bad program that deserves a one-star rating. They simply do not care about their customers.”

Helpful Report

Posted 3 months ago

“I bought a 42 inch Cub Cadet riding mower from Home Depot in Hillsboro Oregon. A Home Depot warranty on the mower wasn’t offered to me. I was told that the mower had a factory warranty. Bought it on April 2, 2024. About 14 hours and 4 months later the engine went out. Contacted Home Depot and was told that since I didn’t buy there warranty, I would have to take it to a certified dealer. Evidently Home Depot just sells the mower but has nothing to do when they break unless you bought their warranty. They gave me a number to call for a certified dealer. That mower has now been in the shop for 4 months. Cub Cadet won’t fix the mower because they didn’t make the engine that was used in it. Home Depot washed their hands of it because I didn’t buy their warranty that was never offered. The Cub Cadet certified dealer can’t fix it because they aren’t a dealer for the make of engine that came with the mower when I bought it, which was Briggs & Stratton. It has been 4 months now and no one wants to be responsible for it but Home Depot didn’t have a problem taking my $2300.00 dollars for the mower when I brought it. Now I am out the money and the mower and have no idea if I will ever get the mower back or if I will have to pay to have it fixed for a mower that was under warranty . Why is Home Depot still selling Cub Cadet mowers when they don’t stand behind their product. It leaves a really bad taste in my mouth.”

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Posted 3 months ago

“Ordered a Anderson patio sliding door for almost 2700 est delivery Oct 31 no days est Nov 1 ok no big deal was told I would get a email when it was shipped. Been a month now the order had been escalated ok fine now the rep is saying seller not responding could be another 3 to 4 weeks ya no thanks. What a hassle home depot why sell something u can't get!”

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Posted 3 months ago

“I ordered a fridge once and received a delivery date that came and went. I kept getting the run around for over a month. Turns out they never released the PO to the company. They allowed me to swap for a different fridge, but the initial promotion was over and all the others were full price. I kept what I had ordered and received the fridge months after original order. The fridge when arrived had a large dent. I also tried to order pack out boxes with a buy more save more, but my order was cancelled. I called and was told it was a pricing error and it wouldn't be honored.”

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Posted 3 months ago

“I had a bad experience with custom window treatments in Naples Florida. Run and run fast. The Home Depot rep will tell you everything is fine and then if you hire their contractor to measure, it's something different and it makes no sense. It's very hard to find someone honest and ethical of a contractor in Florida. If you find somebody don't let them go. Good luck”

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Posted 3 months ago

“We ordered a battery eight days ago and still have not received it and it's sitting in Pontiac and the guy says oh wait a little longer really it was supposed to be here in 3 days and it hasn't and who knows when it's going to get here because USPS don't know why it's sitting in Pontiac for 4 days never will I order from home Depot again”

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Posted 3 months ago

“The video went viral. Mondelēz,The Home Depot C U'STOMER "S'ERVICE 8O5-41O 56OO''The Home Depot ; PHO;NE N'UMBER: 8O5-41O 56OO' the makers of Bournvita, sent Himatsingka a lawsuit and asked him to withdraw the video. Himatsingka obliged, but, by then, the video was viral on WhatsApp and other social media platforms. The government soon swung into action, asking Bournvita to withdraw all misleading advertisements and in April, and asked ecommerce platforms to stop listing Bournvita as a health drink on its platforms.”

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Posted 3 months ago

“It wasn’t Home Depot, it was the driver who delivered my door from Home Depot. His name is Jay Pecci. Plate on truck, vehicle 7. Estes delivery service. The text we received said delivery was scheduled for 7:30 am. But, he delivered the door at 6;00 AM!!!! When my husband went out he asked him what happened to 7:30. The guy said, “what does time have to do with it!” He was just rude to an A——hole. Other comments were spoken that were rude . Not happy about it!”

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Posted 3 months ago

“Issue: Online reservation disaster Outcome: Our reservation was cancelled early the next morning, and we were told our generator was given to another customer. Reservation date: 10/7/2024 Pickup date: 10/8/2024 I hope everyone in the path of hurricane Milton fared well and sustained little to no damage first. But if you ever need to reserve a generator or other necessary equipment in lieu of the storm AVOID HOME DEPOT AT ALL COST! I live in Chicago, and I tried to fly down to help my elderly parents and siblings who opted to shelter in place in North Fort Myers, Florida. We sheltered in place for hurricane Ian 2 years prior, so we knew we had to take considerable precautions for Milton. For those asking why we did not purchase our own generator after Ian, I hope you realize that not everyone can afford to do so, especially on a fixed income. I was supposed to fly in on the Tuesday before the storm to take my mom to doctor’s appointments and to check in with them for my own sanity, but my flight got delayed until 10/13/2024. So, I made an online reservation based on a suggestion from a co-worker on 10/7/2024. The idea of being able to reserve a generator and rent one for a week seemed like a God send so I proceeded to do so and entered 12pm on 10/8/2024 as the pickup date. The online process asked me when I would like to pick it up and to list the first and last name of the person that would be picking it up. Since my flight was delayed until Sunday, I put my brother’s first and last name down since he was available. We received a confirmation message and were good to go…so we thought. Turns out our order was cancelled early the next morning, and we were told that the generator was no longer available!!!! We did not find out that this was the case until we arrived at the store for our pickup time of 12pm on 10/8/2024. Why did we not know, you ask? My family and most of Fort Myers, Florida lost power on 10/7/2024!! So, we had no idea our reservation was cancelled. What is worse is that the store representative my brother, sister and nephew spoke to said that they “gave the generator” to another customer. When we asked why, the rep told us that we needed to arrive 4 hours after making the reservation to secure the generator!! I told him that that is absurd especially if the online reservation application requires you to put down when you would like to pick up the reserved item! The rep agreed that it does not make sense, and his only defense is that we have this issue all the time and that the online reservation process has never been good. In closing…shop elsewhere and do not trust an inept online process by Home Depot. Know that even their representatives do not trust the process and that you should go elsewhere. I personally believe that someone knew someone that works at Home Depot, and they were able to bump our reservation for a “friend.” That is extremely disappointing in general, but it is unforgivable during a crisis or in this case, a national emergency.”

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Posted 3 months ago

“It supposed to be one week job It took almost 9 months they screwed up so bad l didn't want them to come back to finish the job they got glue on the walls and lots of other things and stole 2 towels talk about terrible !!!! NO WORDS does justice”

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Posted 3 months ago

“We went to home depot for a granite countertop for our kitchen. The salesman did his best to talk my wife into quartz countertop ( more expensive). Wife said no. Short version is the cost has been revised upwards 3 times, the plumber from HD said they would have to charge more (4th increase) since the drains from New sink were not the same as the old sink. I told them never mind and I'll get my own plumber to finish the job. Pathetic planning on the estimate. Original cost nice, after 4 revisions not so much.”

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Posted 3 months ago

“AUG 24TH ordered a washer and dryer. Upon delivery dryer side panel unpainted. 2nd delivery control panel had chips on it called and told next delivery will Come with white glove service? 3rd delivery door scratched told again next delivery will have WGS 4th delivery same dryer with Scratched door came back? October 11th receive a dryer finally! Given number to GE who stated it is under warranty and they would have to sent a tec out? Unacceptable! Received a credit toward my bill which was insufficient considering the time away from work and the inconvenience. I aways shop at HD Las vegas however after this I have to seriously reconsider my options in the future.”

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Posted 3 months ago

“Broke limb in the tree by driveway”

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Posted 3 months ago

“10-16-24 At HD Hollywood (store manager Thomas Collazo) the man who was in the plants register at 2:27 pm was so rude. He sat when he saw me with 2 big soil bags and kept watching me, I asked if it was self service and told me up to you. It was so difficult to see the screen because of the sun light but he never tried to help, just watch me. Then, he is there just waiting to complete hours to get his payment. Very bad customer service!!!! Next time I go to Lowe's and they have discounts!! Home Depot 👎🏻👎🏻👎🏻👎🏻”

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Posted 3 months ago

“Went to Home Depot for bids on flooring and cabinets.. They require you to pay for their measurements. I paid $140 for measurements of my cabinets and flooring. Their bid for flooring alone was over $32,000 and refused to show me the measurements that I paid for. Be advised! Competitors in the same area bid less than $12,000 and that’s including the same material.”

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Posted 3 months ago

“After three years of bloody The Home Depot C U'STOMER S'ERVICE 8O5-41O 56OO''; The Home Depot PHO;NE N'UM'BER 8O5-41O 56OO fighting, Confederate authorities were becoming desperate as the U.S. presidential election approached during the fall of . The Union controlled the key western rivers and cities, Sherman was moving through Georgia, and Lee was tied down to the defense of Richmond. With foreign recognition now hopeless, Abraham Lincoln's re-election would be disastrous for their cause.”

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Posted 3 months ago

The Home Depot is rated 1.6 based on 1,107 reviews