The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its not just time but every time that I ever ordered something from them there's always been a problem,This time I ordered 2 Dryers and waited about week for delivery and they were supposed to call before they got to my location,No call people hear all day but they said they came and nobody came out,They didn't come, Did not call, called them and they told me that it would be 2 weeks before they would come back, Cannot wait that long, canceled order, This company Sucks!”

Helpful Report

Posted 2 years ago

“Do not fall for their appliance delivery and install. . They deliver to your garage and send people not qualified to install and then you are left to find someone on your own and wait for weeks till they have time. Doesn’t pay to complain. cause they blame it on the delivery service. Home Depot sells a product , they need to hire a delivery service that takes care of their customers. Simple, hire people that can install your product. And to make matters worse, they won’t take it back. Because they offered installation at time of delivery was the reason i bought my appliance from Home Depot. Terrible customer service.”

Helpful Report

Posted 2 years ago

“Spent $50k doing a remodel job including cabinets, vanities, etc through Home Depot. Order a $400 microwave. Does not fit and Home Depot won't take it back. What am I supposed to do with a microwave that does not fit? We will no longer be shopping at Home Depot. Lowe's gives you 30 days. They will get all our future business.”

Helpful Report

Posted 2 years ago

“I ordered a small refrigerator that I needed quickly. The item came a day late and I thought it unusual that it would ship from California when I reside in Michigan. The unit arrived and was excessively battered. There was no mention of this being a damaged unit and since the box was intact, I must believe it was shipped in that condition. Customer Service could not find a replacement and wanted us to go to the store, rent a truck, and pay for a more expensive model and then wait 3-5 days for a refund of the original purchase. Completely criminal!”

Helpful Report

Posted 2 years ago

“I filled out a contact sheet for a fence replacement through Home Depot's website. A gentleman came out several weeks later. His quote was 50-70% higher than the three other quotes I received. He also said if I called before the end of the business day, he could get me a few dollars off. What a joke. His quote was $12,000 and my two other quotes were less than $7000 for the same job with comparable vinyl and cedar. This is an outside contractor that works what he calls, "hand and hand with Home Depot." What would I ever need from Home Depot that would possess me to pay 5K more for the same installation. Thieves.”

Helpful Report

Posted 2 years ago

“I have ordered 3 times from Home depot online. All 3 times, they didn't delivery on time or delivered at all. No calls no email to let me know it will not delivered. they simply didn't delivery saying it was deliverable. I paid addition to have shorter window time but still didn't make any difference. Getting hold of customer service was night mare, they forward to actual store being delivered saying they are responsible. Store either don't answer or put you on hold for 30 minutes and hangs up. The worst experience I ever had. Three times in a row. It is simply shocking, the home depot does business this way. Their action is almost telling people not do buy from online.”

Helpful Report

Posted 2 years ago

“The manager Brian Collier helped my husband and I tonight very friendly, polite,helpful the project was a broken porch swing arm.Staff at Hanover home Depot very friendly as well,this manager went beyond a mangers duties for his customer Thank you again”

Helpful Report

Posted 2 years ago

“Plants looking awful”

The Home Depot 1 star review on 5th July 2022

Helpful Report

Posted 2 years ago

“I have an elderly tenant that we purchased a fridge for. The day before the delivery I was told that the fridge would arrive between 7am and 10am. I personally sat outside from 6:45am until 9am and no home depo truck ever came into my development, I was told by dispatch that they had left a note on my door which was a lie because I was outside since 6:45am. I then found out later upon rescheduling that the driver wen to the wrong address. Once the fridge was finally delivered, they were unable to install I was informed I would need a plumber and that they would come back to install it. I was able to install the fridge however I needed to schedule a pickup for the old fridge. The day the driver was supposed to pick up the fridge I spoke to him personally and because of the earlier fiasco with the fridge delivery I recorded our conversation, I explained to him that the unit is on the second floor I gave the unit number not once but twice cause again my tenant is elderly. The driver informed me that he was 10mins away. I let my tenant know and because of the earlier incident she went outside herself to wait. The driver drove passed her and did not stop. Of course, due to the holiday I was away and did not get the message until this morning. Upon calling to find out why the fridge was not picked up I was told that the driver spoke to someone and told them due to the rain that it couldn't be picked up. That again is a lie I recorded our conversation, and no rain was mentioned he informed he was 10mins away and my elderly tenant was outside waiting and drove pass her. Now they are telling me that my tenant must have this fridge in her home another week because of your guys not wanting to do their job. I am beyond frustrated, is this how home depo treats their paying customers and elderly customers? I will be giving a bad review on your services and defiantly not be recommended your delivery services to anyone. I have the conversation recorded how dare they lie!!!!!”

Helpful Report

Posted 2 years ago

“Terrible awful customer service experience. Called customer support cause my newly delivered fridge had a problem with a door not closing properly. The lady that answered was Amy (I will never forget her name) so so rude and zarkastic. I couldn't believe what I was hearing. I will never ever again buy a mayor appliance through Home depot. Sorry for those who have to deal with this lady named Amy and has been working for Home Depot for 5 years. That's what she screamed at my during the conversation. It was so so terrible she was being rude to the LG rep that was on the line with us. When he proved her wrong I guess she was so embarrassed she hung up and left me alone on the call with LG. That was the best time of an hour long call. From there on everything was smooth. All I can say is me and my family will never again why appliances at home depot.”

Helpful Report

Posted 2 years ago

“Ordered a zero turn riding lawnmower and it arrived damaged. Home Depot replaced it, but will not give me a credit on my credit card until they receive the damaged mower back. I have been trying for 6 weeks to get them to pick up the damaged mower; but not having much luck...so I have two $5500.00 charges on my credit caard that they expect me to pay because they don't know how to load riding mowers so that they don't get damaged. I will never shop at Home Depot again!!”

Helpful Report

Posted 2 years ago

“Don't know whats going on with homedepot online ordering, but will never use it again! And will be reporting them to the BBB. When checking the last statement it didn't seem like I had gotten the online discount, so when placing a new order on June 17th I payed more attention. My total in the regular area was full price, but it was on the bottom of that page were it said coupon applied, new total minus my $25 discount. I took some pictures and proceeded with order. Right after I called customer service telling them what happen. They said don't worry the discount will be on your new statement. It wasn't!! And when I called CS back on the 29th they said I had no discount on that order, until I told them I have pictures. Then told I will now have it on my next statement. Will see! Beware of this shifty practice !!”

Helpful Report

Posted 2 years ago

“Their website and online services are horrid. Online all they want to do is market things that I'm not interested in. So much so that I gave up. Their online chat when trying to order something was even worse. I called the store and waited for almost an hour for a real live human being to answer the phone all the while having to listen to the audio version of their marketing blabbering. It's faster and easier to just drive to the store and collar someone to get what you want ordered.”

Helpful Report

Posted 2 years ago

“Donna C. In the Selden, NY Store was So Very Professional. Helpful. She is a Asset to Your Company. She made our shopping Experience 6/30/22 So very Special. Thank You to Donna .”

Helpful Report

Posted 2 years ago

“WARNING! Don't buy plants online from Home Depot. Go look at the Pentas pictured on the Home Depot website. Then see in this review what Home Depot shipped to me. I reported the problem to Home Depot. Received no response let alone a refund for the miserable plants I received.”

The Home Depot 1 star review on 30th June 2022

Helpful Report

Posted 2 years ago

“Terrible service! Ordered flooring twice. First time it was delivered to the wrong address. Called Home Depot and was on hold for an hour. Finally talked to someone and had to wait another week and half to get the flooring. Received the box ripped up and opened with the flooring damaged. Call Home Depot again, waited another hour on hold to hear that they will only credit me $15.00. I typically shop Hone Depot locally but what a Stressful and Horrible experience!”

Helpful Report

Posted 2 years ago

“Do NOT buy appliances from here! They have given me the run around since the beginning of April about my washer and dryer. First they only had my dryer and didn’t know where my washer was . I told them I wanted them delivered together! They gave me the 28th and said for BOTH. They showed up today with only the washer and now don’t know where my dryer is! 😡”

Helpful Report

Posted 2 years ago

“Home Depot in Worcester, MA has the best customer service. Everyone there has a smile on their faces and work hard. I couldn’t believe how nice the two managers Ateve and Alec are. They go above and beyond their job description. Every time my family and I go there we have something nice to say about them.”

Helpful Report

Posted 2 years ago

“Saved me from having to go to Lowes. Thank you. I needed light bulbs for our office and they had exactly what I needed. Thank you for caring about the business of business.”

Helpful Report

Posted 2 years ago

“I bought an air conditioner and had it installed. 3 weeks later it would not turn on. After multiple phone calls and a visit from the service rep and many hours on hold I was able to have my installation fee refunded— but in the form of an e- gift card that I could not apply toward the AC purchase…I am still out $1200 for the purchase of 2 air conditioner units until I can return the defective one. The next installation time I was given was the end of July. After much fighting I was able to get the e- gift card applied to the new purchase and was contacted for an earlier install date. Overall I am incredibly dissatisfied and will never purchase an appliance from Home Depot again - horrible customer service”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,108 reviews