The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If zero stars were listed that would be my choice. I purchased a refrigerator which on delivery had minor damage and since it was new it was unacceptable to keep. My old existing fridge had been removed as ‘haul away’ and virtually destroyed in the process so the delivery team left the new purchase behind with instructions for exchange. I wanted to change brands so I went into the store made the exchange. I THOUGHT! Since I changed brands it was considered a new purchase which required payment. Now home depot has $4700plus of my cash. 3 wks later no fridge, no refund just the replacement that has a non working water line. A store visit generated a refund on paper only. Bank error or store holdup??? The worse part of this mess is that new fridge delivery and haul away are not simultaneous. Finally, a store employee hung up on me when I forcefully said I would not be w/o a refrigerator. No apology, no consideration. I’m not asking for anything except for the people to do their job. This has no ending yet but it does have a resolution. Home Depot needs to step up.”

Helpful Report

Posted 2 years ago

“Purchased an expensive Samsung dishwasher online, including installation service. It was delivered, but the installer said we needed to have a shut-off valve installed, and Home Depot would connect us with a plumber. We left the appliance in its sealed packaging while awaiting their plumber. The plumber came 4 days later and installed the valve, then opened the dishwasher package. The dishwasher was damaged (large dent in door). When I called Home Depot back, they said their policy was any damage must be reported within 48 hours. I escalated but supervisor would not relent and denied my claim. I strongly recommend you DO NOT purchase appliances from Home Depot.”

Helpful Report

Posted 2 years ago

“Bought Unit from Home Depot and ARS put unit in. Poor service, Unit not working correctly, took 5 months for them to schedule inspection that was to be done 72 hours after work. failed inspection, left hole in my garage ceiling, caused critters to be in my attic, wall still messed up where thermostat replaced. Poor work, will not recommend”

Helpful Report

Posted 2 years ago

“At the west lansing Michigan Home Depot I spent an hour creating an estimate for countertops and full wall back splash with the kitchen designer. I was happy with the estimate and paid for the order. After the installation service came out to do the template I was told that I would have to pay another 30%. When I went through where the overage came from with the installer I showed him where in writing those items were in the original estimate. They told me I wasn’t charged for those items even though the designer put all the components in writing and assured me they were included in the cost. When I talked with Home Depot and showed them the estimate in writing they said oops and would not take any accountability for their mistake. I cancelled the whole order and told them i would never do business with them. They said ok and to have a nice day.”

Helpful Report

Posted 2 years ago

“I’m writing this review on behalf of my parents. A few weeks ago, my parents’ washing machine broke and my mother decided to upgrade both the washer and dryer, so she ordered the LG Washtower to be delivered this past Saturday 10/22/22. She received a call on Friday night as expected, and was informed the delivery window for the washtower would be sometime between 12:30 and 4:30 in the afternoon. In order to make space and comply with Home Depot’s guidelines for delivery and installation, my father and I removed the old washer and dryer ourselves, taking out a window and removing the laundry room/bathroom door from its hinges to eliminate any potential obstructions in preparation for the next day. My parents waited all afternoon for the Washtower to be delivered, but when no one had shown up with the delivery by 5:00 on Saturday, my mother contacted the customer service line. She waited on hold for the better part of an hour before she was told that they had no explanation as to why my parents’ delivery hadn’t occurred, but that they could reschedule for Monday. Both of my parents work full time, which was why my mother made sure she could schedule their delivery on a weekend. She was advised that Home Depot doesn’t make deliveries on Sundays, so she would need to wait until the following weekend. At this point, my parents had removed both the broken washing machine and the working dryer, as well as a window and a door, and made one of the bathrooms in their home unusable. They live in a rural area ~30 mins from civilization, so to speak, so they don’t have access to a laundromat or dry cleaner. After my mother hung up with customer service, she checked the tracking number for her delivery again and in the time since she ended the call with Home Depot, someone had updated the tracking status to state that they had attempted the delivery, but no one was available to receive it. My parents cancelled their entire day to wait for this delivery, and they have cameras out front monitoring the driveway. No deliveries were attempted. A delivery truck didn’t even drive down the road that day. My mother called back, very upset, and was told by customer service that they have no idea why the tracking status was changed and they can’t get ahold of anyone from the delivery department in order to ask them. Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150. They said in the meantime, they would pass the information regarding her failed delivery onto a man named Frank, who was described only as the “General Manager”. Customer service stated Frank would contact my mother within 24 hours, which would be a little after 6:00pm EST on Sunday 10/23. Anticipating that Frank probably doesn’t work on Sunday, my mother assumed he wouldn’t call until Monday. Well, Tuesday evening rolled around and Frank STILL hadn’t called. My mother called customer service back, which they had advised her to do if she didn’t receive a call, and the person she spoke with had no idea which Frank she was told she could expect a call from, and why. After ANOTHER long explanation about the situation, she was told Frank is the Delivery GM and customer service stated he would absolutely be calling today. Guess who STILL hasn’t called?? My father was a contractor for many years and has been a loyal Home Depot customer for decades. He built several of our houses when I was growing up, including the one my parents still live in, and he shopped almost exclusively at Home Depot for those projects. I’ve never left a negative review for anything before, but honestly I feel tempted to write a dozen of them just to recount this terrible experience. I will be posting this on their website as well, but in the event it gets taken down, I want it to be accessible for other potential customers so I will also be reposting this to other sites. DO NOT buy appliances from Home Depot. Give your money to a business that actually deserves it. I don’t even know how it’s legal for them to lie and deceive customers this way while still stating they won’t offer refunds. An offer of $150 upon completion of a delivery that THEY FAILED to make happen is insulting at this point, and doesn’t even begin to cover the inconveniences my parents have suffered because of this. If someone from Home Depot is reading this - FIX THIS, and do better.”

Helpful Report

Posted 2 years ago

“Never enough people there to help in the blinds department. One order can take over an hour and you have to sit there and wait because no one else knows how to take your order. This is the third time I’ve been here and had to wait over an hour to place an order. It’s ridiculous.”

Helpful Report

Posted 2 years ago

“Hello, We do home renovations and this is the second time that HomeDepot delivered damaged appliances this year. We are not talking about a scratch. We are talking about dents 5" wide and 3" deep. I have been buying appliances from HomeDepot and Lowes for years. My recommendation is do NOT buy from HomeDepot. I bought an entire appliance set from Samsung a few months ago. The stove had a huge dent and the microwave did not work. It took MONTHS to get an undamaged stove and microwave. In fact, the first two microwaves delivered did not work. I thought, well, this must be a Samsung issue. Well, I was wrong I just ordered and LG washer and dryer from HomeDepot and the washer had a huge dent in it. I am now dealing with HomeDepot and LG. It is a nightmare. Do not buy appliances from HomeDepot.”

The Home Depot 1 star review on 15th October 2022

Helpful Report

Posted 2 years ago

“this is the worse experience we ever had having work done to the house. we started July 23rd , it now Oct15th and the floor we have wanted done is still not done. first they got the order wrong. 2nd we was told to get the floor leveled we did that after others said it wasn't needed. now they saying it not leveled again than once they realized it was leveled than they tried to convince us to buy a easier floor to put down. again this project started in the middle of the summer and now it Oct.15th. work was never done we sending their flooring and equipment back and contacting the credit card company for total refund. never get Home Depot to do any work for us. the worse. experience and the installer spoke to each other in a different language and wasn't really wanting work. we waisted all this time only to have to cancel the job.”

Helpful Report

Posted 2 years ago

“Received stove today but third party delivery/installers did not have required power cord on their truck and stated someone will be back tomorrow to install stove. Left the stove only unboxed in the middle of our kitchen and the box in our front yard. I contacted manager to find out no one was coming tomorrow but a week from now. Absolutely unacceptable!!! I will NOT allow them to install anything for us anymore.”

The Home Depot 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Congratulations HD. U just lost 5k for my bathroom remodel. Look around 4 20mins 2 find sum1 2 help me and nothing so went across the street to Lowe's.. 2 hrs and 5k later I have everything 2 remodel it”

Helpful Report

Posted 2 years ago

“HOME DEPOT IS GOING DOWN THE WORST THINK TO DO IS ORDER FROM HOME DEPOT NO SERVICE NO COSTUMER SERVICE SUCKS WE HEVE OTHER CHOICES LIKE LOWES PC RICHARD AND OTHER BUT HOME DEPOT I WILL BE SENDING EMAILS PHONE CALLS NO TO GET ANY APPLIANCES FROM HOME DEPOT POST ON ALL SOCIAL MEDIA WHEN YOU BUY ANYTHING FROM THEM MAKE SURE ITS TRUE WHAT THEY ARE SAYING ALL LIES AND I MADE MISTAKE TO ORDER AGAIN NEVER EVER ORDER FROM HOME DEPOT PLEASE MAKE SURE WHAT THEY ARE SAYING IS TRUE FROM EMPLOYERS TO SUPERVISOR TO MANAGER NOTHING HELP THEY ARE SO RUDE IM MAD AS HELL ON THIS STUPID HOME DEPOT BUT WILL NOT STAND HERE GOING TO PLAN B AND ORDER WILL BE CANCELED SISTER ORDER WILL BE CANCELED TOO BIG DISLIKE HOME DEPOT GARBAGE STORE”

Helpful Report

Posted 2 years ago

“Bought refrigerator on 9-21 Still doesn't get cold enough freezer isn't pushing cold air to frig side. Just a nightmare to deal with online. Service from HD came today 10-7 said needs to be replaced so called and rep said they eont replace. SO now I have to deal with Frigidaire and now have to wait until 10-19 because they want to use the warranty. It's been a month and feel like I'm getting the runaround with Home Depot. I want to the contact BBB. I wont buy from HD again.”

Helpful Report

Posted 2 years ago

“Well the fence panels I purchased are so poorly made!! The 2 1/2 x1 1/2 wood that is used to keep the dog eared pieces together is telling apart! It’s not even flush against the boards cause they used wood that still has bark on it for Gods sake! It’s not smooth wood at all, it has a curve to it therefore there is a huge space between the dog eared piece and the board that is nailed to it! I can see the nail completely! I then called and complained and they said they can’t pick up the 4 panels for one week and after they are returned then I can order 4 more! Crazy! They got delivered in one day from purchase but it takes 7 to get them picked up for a return? Who the hell uses cheap ass wood with bark on it still and the curve of the natural wood, for fence panels to keep them together? I should have ordered from Lowe’s!!!! Never, ever, ever again will I purchase so much as a plant from Home Depot in the future!”

Helpful Report

Posted 2 years ago

“Home Depot NO COMPASSION FOR CUSTOMERS. I purchased some flooring and before finishing the installation, my Sons CANCER turned for the worse, so did not have time to finish floor, as I was helping to take care of him, and wanted to spend time with him, he passed away and then I completed the floor and had purchased more flooring than I needed and they will not refund me for the flooring as it is past the return time frame on the receipt. I was happy to take a store credit for it, Very very disappointing. All of you who either have had Cancer or someone you loved or knew , had Cancer which is almost everyone in the World may want to think twice about shopping at Home Depot.”

Helpful Report

Posted 2 years ago

“On-line order did not arrive when it was supposed to for some bamboo fencing. After2 weeks of not hearing anything, I contacted customer service and they wrote up a case #. Still nothing, so I called customer service again, will write up another case #. Still nothing. I call my local store and plead with them to help get me out of customer service hell. They said it's like 2 different companies would try to help. Never heard back from her. Finally, I call customer service one last time and I'm asking them to just cancel the damn thing and give me mt money back. This was a long drawn out call and the gal couldn't promise anything but would submit the cancellation. I received the bamboo fencing 2 days later, a total of 6 weeks late. What a customer service nightmare. How do you guys stay in business with this kind of customer service in this age of online buying. It was a train wreck. But I'm sure no one is reading this, and no one really cares, and that's why you're where your at from a customer service standpoint.”

Helpful Report

Posted 2 years ago

“I placed an order for a wood delivery Home depot told me the delivery date I set up the contractor to come that day The day of the delivery Home depot rescheduled my delivery Now the contractor can not come for another week All of this had timing to it for other deliveries It screws up everything Home depot could care less No help at all I will never order from them again”

Helpful Report

Posted 2 years ago

“This is getting annoying. I made an online order for 72 bags of pea gravel. They scheduled a delivery and when they started to offload it, I discovered it was the wrong stone. The drivers agreed with me if it was different than what I had ordered. I went to the store where an associate told me it was the correct stone. We walked to the back of the store to look at the stone that was delivered and then walked to the garden center to show him what I had ordered. I had the receipt on my phone and he agreed they sent the wrong stone. Fast forward to today. After ordering the correct stone they scheduled a delivery for today. I received a text indicating they are unable to deliver today. I'm pretty sure I will be cancelling my order and going to Lowes. Since I'll be gone for 5 days, I'll have plenty of time to shop around when I get back. This is store #1507 Have not heard from the store as of this date and time.”

Helpful Report

Posted 2 years ago

“Placed online order for my crew to pick-up. When they got to store they were told the order had to be brought in on truck. Crew picked items up off shelf and had to pay with personal charge to get back to job. Now I have to do even more paperwork to process the cancellation, reimburse my crew and pay double taxes on the item. Always seems to be some problem with getting items from Home Depot.”

Helpful Report

Posted 2 years ago

“I must say exceptional service from Otto at empress Winnipeg . Lovely person and so helpful. There should be more ottos in this world ♥️”

Helpful Report

Posted 2 years ago

“Veteran went to Home Depot,handed employee my drivers license clearly marked veteran,was told could not get veterans discount product wasn’t exempt from discount,very disrespectful to me do everything i can to avoid shopping there in the future!”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,108 reviews