The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,172 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I needed a new refrigerator. We were told it would be here between 3pm and 7pm. We waited, received a notification they were 2 stops away at 6pm. Still waited. No phone call or any updates. By 7:30pm my husband calls. We were told they had no clue what happened but we did not receive our delivery. Now, we have to wait 3 more days. That's if they show up.”

Helpful Report

Posted 14 hours ago

“Dishwasher delivered. 1 minute later the guy tells me he can’t remove the old one and install the new one. Want to know why. There was a kick plate in front of old dish washer . So I removed it. Then they said my floor was not even. They told me TOMAC, that sets up delivery and instillation had “restrictions”. So I have a dishwasher in my dining room and need to find a qualified plumber to install .Don’t expect any good service if buying appliances from Brick Home Depot. They don’t care.”

Helpful Report

Posted 1 day ago

“The Home Depot new credit card promotion to get a $50 credit on a purchase over $300 IS A LIE. I purchased a dishwasher, protection plan, installation and kit, pluss parts, and haul-away. When they got here to install it, they said they couldn't. I was supposed to have been refunded everything but the dishwasher and protection plan. Either they only refund a percentage of those items, or they don't do the $50 credit for opening a new credit card. Even with a full refund of those items, purchase total is still well over $300. I will pay what I DON'T owe, but I will NEVER shop at Home Depot again! The credit card is destroyed!”

Helpful Report

Posted 2 days ago

“Can't believe i have to wait two weeks for online delivery”

Helpful Report

Posted 2 days ago

“I ordered a set of major appliances (fridge, range, over the range microwave and dishwasher) for the first time through Home Depot and it was an absolutely nightmare experience! I placed the order on Dec 5 with the earliest delivery date being February 15. I was aware of that when I placed the order and was fine with waiting. What I was not expecting was 7 days that I had to take off work for deliveries/attempt at deliveries with the final piece being delivered three weeks later on March 4. 6th delivery for fridge, 7 days tied to deliveries/service calls Attempt 1: Home Depot couldn't install the fridge and dishwasher due to "leaky" valves. I was told home depot would reschedule for a plumber to redeliver the dishwasher, but I would need to call my own plumber for the fridge. They could not install the over the range microwave due to my kitchen having a backsplash, which I did not see anywhere notifying me of this. The only item they were able to successfully deliver and install on this visit was the range. I ended up having to have someone else install the microwave. Plumber: Had a plumber come out who said there was no leak for the fridge. Attempt 2: Delivery of the fridge was unsuccessful due to being told this time that I need a plumber to install a shut off valve BEHIND the fridge in order for home depot to be able to install (something that was not told to me the first time and I would have had the plumber take care of this during their visit). The plumber came later in the day to install the dishwasher, who stated there was also no leak for the dishwasher but unfortunately, the dishwasher was dinged and cracked from being moved around so they would have to re-order a new one and reschedule delivery. Attempt 3: New dishwasher delivered, but apparently the lines are copper and needs a plumber to install so Home Depot had to reschedule yet another delivery for the dishwasher. Attempt 4: Dishwasher finally installed by their plumber, fridge also set to be redelivered same day was a no show. Attempt 5: Home depot came out and while looking at my fridge asked if I was supposed to be getting a new fridge, because they only had a service call to remove a fridge and did not have the new fridge with them! Attempt 6: Successful delivery of fridge With all these issues, home depot offered me a "max credit" that was to include the plumber I had to hire but didn't need. It was really minimal for the SEVEN days that I had to request off work in one months time, not to mention the endless hours on the phone with home depot to reschedule deliveries and to obtain delivery windows (which are not available under the night before so you literally just have to request a full day off). Because I was already receiving the "max" credit, I was offered a gift card for the reimbursement of the install fee for the microwave and refrigerator since they could not install with the backsplash and no valve behind the fridge. I ended up having to call home depot back two more times for the refund because it was not marked to be "released" so I didn't receive it and then again for the gift card which they claimed there were no notes stating anything about a gift card, but they ended up issuing one anyway. I actually had more appliances in my cart that I was getting ready to order from Home Depot, but after this horrible experience, I will NEVER be ordering any type of delivery/install service from Home Depot. What an absolute nightmare experience this was to get some appliances! The communication (or lack there of) and mistake after mistake was just plain sloppy and ridiculous. Customer service was severely lacking in coordination and making things right.”

Helpful Report

Posted 4 days ago

“Been watching TV and a commercial comes on from home Depot on an American speaking channel and the commercial is in Mexican. This does not make sense. You're going to do a commercial on an English speaking channel. Why not make it English”

Helpful Report

Posted 5 days ago

“You would think with the money Home Depot has and makes that they could have a better online system that doesn't crash every 30 seconds!!!!!! You all need a better IT team”

Helpful Report

Posted 5 days ago

“My experience with Home Depot was extremely frustrating. I needed to replace a gas dryer that was old. I have a gas shut off value in my home, so I did not need to have one installed. When the dryer was delivered, the installer told me that I did not have a shut off value and told me I needed to have one installed. I went back to the Home Depot store and spoke with the rep who took my order. I explained my problem and showed him a picture of the shut off value and he basically told me it was my problem. I had a new value installed and called to schedule a new delivery. Long story short, it took 4 attempts to get the new dryer. I wasted close to 30 hours of my time and countless trips to a laundromat before the dryer arrived. The communication between Home Depot and the delivery company is pathetic. I will never purchase anything from Home Depot again that I can not carry out of the store. So much for customer service at Home Depot.”

Helpful Report

Posted 1 week ago

“Ordered 5 rolls of welded wire on April 5. ONLY 4 rolls got loaded to send to Home Depot so I could go pick them up. Never did get the 5th roll many days later so called customer service and the agent said he'd just reorder the one roll that I never got but paid for and that it will take 3 days to ship it to Home Depot. It's been 4 days and NOTHING. I get on and check today and says it was on the Fedex truck this am at 8:30 in Pittsburg ks to be delivered to the Pittsburg ks HOme Depot. That was 10 hours ago. I got no call or email telling me to come get it. I called Fedex and found out it was delivered at Home Depot this morning at 11:27. WHAT A JOKE. I"M NEVER ORDERING from them again.”

Helpful Report

Posted 1 week ago

“Order generator on April 10 was to the I would receive the order on April 14 and now it’s push back until 17th. First time they did the same and I canceled. I did try to give them a second chance and now same.”

Helpful Report

Posted 1 week ago

“Employee Bethany was racist and condescending. She was arrogant while I said “I wasn’t ready to purchase”, but would rather purchase my items in self checkout as she took my items and gave them to another associate as if I was going to steal them.”

Helpful Report

Posted 3 weeks ago

“We purchased a washer a dryer set and were told it would be delivered in 4 days. #1) so much for next day service. On the day that they were to deliver we were informed that it would be between 4pm and 8pm. You have to remember this was a Friday night we are talking about. At 7:20 pm we receive a phone call that they are not able to deliver due top problems with a previous delivery. We were also informed that it might be delivered the following Monday but they could specify a time because the system is automated. The next day we received and email saying the delivery would in deed be on Monday but between between 2:00am and 1:50am. When we called we were told that it is an automated system that generates the times. If it is automated doesn't that mean that someone had to program the system to generate the response? They told us that they would call us back and confirm an appropriate time. I'm not holding my breath but I am looking for a RELIABLE store that can deliver on their promises.”

Helpful Report

Posted 3 weeks ago

“They didn’t fulfill my order and told me they did. An item was missing from my order and they said it was in the box and basically implied I am a liar. To remedy it I am to make a claim with my bank and reorder it. Why would I reorder it with them if they can’t fulfill it. The first time I called about it, oh it’s still on its way, I see the box right here but it’s running late. It wasn’t in that box either. I called back and they said it was delivered in the first shipment and won’t believe me that it wasn’t. Took asking for a supervisor 3 times to get one. Going into the store wasn’t any help either.”

Helpful Report

Posted 3 weeks ago

“very poor customer service...can't even change a customers email and i was on the phonr with them over anhour and evenyuallt cancelled my order...but no way to get verification of the refund as they can change/correct my email....i will never order from them again.....hard to believe something so simple can't be done without or even with hassles on the phone....”

Helpful Report

Posted 4 weeks ago

“Delivered team didn’t confirm phone number and they called wrong number on delivery date. Now she has to wait 3 days for next delivery. Customer service not helpful at all. Next time I will stay away from this company.”

Helpful Report

Posted 4 weeks ago

“I don’t even know why I gave it a one. I’ve bought a lot of appliances from Home Depot and a lot of stuff lots. I should have realized the first time not to do that anymore because your delivery people are so rude and God forbid you ask one small question because they never know the answer And if you don’t have a $50 bill in your pocket, then you’re not gonna get any help at all even after you’ve paid the delivery fee. I love Home Depot store, but I’m not buying anything else from them. I’ll just go the extra mile to go to Lowe’s. I am not a complainer at all, but this time I thought I better let somebody know. Whether it does any good or not. Rebecca Roberts. I bought a brand new stove and a dishwasher and I was gonna go back and get a microwave and vent hood.”

Helpful Report

Posted 1 month ago

“Do not use Home Depot for military discounts. Continuously having problems never getting through and never getting through to sign up for it.”

Helpful Report

Posted 1 month ago

“I recently contracted with Home Depot to install a new floor in my home. I picked up all the products brought them home waiting for the contractor to show up. When the contractor showed up it took him 5 minutes to cut the carpet that was on the floor already and determined that he could not do the job because the floor was not level. I was able to return all the products to Home Depot. But within 2 hours I received a call from Home Depot stating that I owed them $250 because a contractors did come to my house. I explained to the manager that he was there for 5 minutes and that did not justify $250. I explained to him he did not do the job he only spent 5 minutes to determine he could not do the job so I should not have to pay anything. The manager said the best he could do would be cut the price in half so I would only owe $125. Be very careful when you sign a contract with Home Depot make sure they tell you if the contractor cannot install the product is there going to be some additional charge.”

Helpful Report

Posted 1 month ago

“Home Depots' customer service is absolutely terrible. Brought a refrigerator and had it delivered to find out that it kept rolling forward when you open the doors. Usually they have leveling feet in the front to keep it from moving but this one did not. No one could give me a straight answer as to how to fix this problem, and it seemed they didn't care. The technicians were looking through the instruction manual trying to find answers, that they should've had to begin with. Thinking that it might have been defective, we opted to have it replaced, but when they showed up with the replacement, they showed me that it would be the same issue-no leveling feet, just rollers. It even has threaded holes in the front where the leveling feet should go, but they said it didn't come with the fridge. I later found out that the manufacturer sometimes will omit certain parts in order to save money on the product. Mindboggling. After all that, we just decided to get a refund. Never buy an appliance from these people. They simply don't care.”

Helpful Report

Posted 1 month ago

“The worst delivery service! Ended up canceling my order due to the lack of service and lies!!”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.6 based on 1,172 reviews