“Anyone waiting for a refund: please contact the Trading Standards or small claims court. You will most likely NOT receive any products from Neil and his dopey team of scammers.
Alternatively, report fraudulent behaviour to your bank/Paypal/the police.
This dodgy company should be shut down immediately!”
“Do not order from Horizon. I paid a lot in international shipping only to receive the wrong item. Neil would not provide a refund and now I must dispute the charge with my credit card company.”
“Just plain terrible. First order took half a year and a couple of complaints to recive.
Figured it was a mistake. Second order I only got one of the two records ordered and Horizon went beyond the horizon. Pure scammers. DO NOT EVER BUY FROM HERE. I’d rather pay a overpriced discogs records.”
“I wish I saw all of these reviews before ordering with Horizon music, sounds like he’s doing the same to everyone, I ordered 2 records in Nov which weren’t even in stock, so a month later he offers me a voucher or another record. I asked for a refund and still waiting, do not order. The biggest time waster and hassle I’ve ever been through for a record. Phone is never on, barely gets back to you on email. Needs shutting down”
“I've placed some large orders with Neil over the last two years and although I may have to wait a bit longer, they do deliver.
In recompense they do provide customer rewards redeemable against your next purchases.”
“Why has someone not investigated and stopped this company trading. He has been stealing people's money by not honouring the initial order put in by people to purchase records which was paid for persons at the time including me. I am still waiting for a number of records I had ordered in 4 separate orders from early last year. Bits had come but no follow up the missing parts of the order or option of a refund. Last contact had was August and nothing since. No response to e-mail and can't contact by phone. Seriously, someone needs to sort them out!”
“How are these people still trading? I bought an order, nothing to say when it was coming. A few months later I get an email and jogged my memory this vinyl has never been delivered or sent. Eventually I get a replay asking if I want credit. Four months later!!! I want a refund, I bet if I hadn’t chased up I wouldn’t have even got a refund. Then had the cheek to say 7 WORKING days for the refund to get to me. I’ve contacted my bank for fraud and am taking this matter further. AVOID.”
“CALCULATED SCAM ARTISTS!
I placed an order of an item that then transpired not to be in stock. Asked for refund through PayPal after a while. Horizon took their time to respond and two attempts and an complaint with PayPal. Horizon then made a calculated refund which then made made PayPal to automatically close the case, however Horizon then shortly afterwards withdrew their initial transfer. After that I really had to be persistent with PayPal to finally get me my money (PayPal clearly have a loophole here).
STAY CLEAR of these SCAMMERS!”
“I recently placed my first order with Horizons Music, assuming I was buying items that were actually in stock. As soon as I signed up I was BOMBARDED with emails EVERY DAY trying to sell me things I didn't want!
After 5 days I contacted them as I had heard nothing regarding my order. Horizons Music eventually replied and informed me that BOTH ITEMS I had ordered were OUT OF STOCK! Had I not contacted them I would still be waiting for an order thay they could not fulfil! They then gave me 3 options, 1, wait until next year as it might be back in stock. 2, choose alternatives. 3, credit to spend at a later date. No mention of a refund for selling me imaginary items! Luckily I had paid through PayPal and opened a case with them. PayPal resolved the problem and a refund was issued
This was my first encounter with Horizons Music and definitely my last! I buy a lot of vinyl and don't have any problems with anyone else! Prospective buyers, think twice before ordering from Horizons Music!”
“Complete and utter scam! DO NOT BUY FROM THIS WEBSITE.
Usual scenario like other posts, i payed for the vinyl then recieved an email explaining that it was not in stock but I could have a different vinyl for a higher fee. Stupidly I payed. I am now waiting a month after ordering, I have tried to request a refund with no luck. I will take this further. Complete scam. Shouldn't be allowed in 21st century Britain”
“This site is a scam. £60.21 stolen from me, outstanding order from January 2021. Many follow ups and fake promises. I think this site is completely fake, like a dodgy offshore call centre that steals peoples money from 'Amazon refunds'.
DO NOT BUY FROM HORIZON MUSIC !!!”
“Same experience as everyone else here. Neil Monteiro has stopped responding now, but after he took my £28 and didn't ship the record, he initially responded to me saying 'I'm extremely doubtful we'll get the record in stock' (and nothing else...).
A few people have mentioned Trustpilot here - my friend works there and showed me the Salesforce page for Horizons Music - they are actually BLOCKED now due to a large number of dubious reviews... Says it all really... Neil is nothing but a criminal and a conman - it has to be a matter of time before he gets caught for all this”
“Scam company- avoid. Failed to deliver my item for over three weeks now. Most reviews say the same- they take your money and then don’t deliver the goods. On the companies house website it shows their accounts as overdue (as at mid-December 2021), so I suspect that this is just a way to steal from people.”
“Cela fait 4 mois que j’attend 4 vinyles !
Soit ils répondent pas soit ils disent la semaine prochaine.
Fuyez Horizons Music
Le service client est un scandale !
4 mois une commande que je n’ai toujours pas.
Je n’ai jamais vue ça. De plus sur leur site ils disent envoyer le jour même. Ce sont des menteurs et des voleurs.”
“Received my order 2 months late, this was late august by the time I actually got it. I had to phone every week for 4 weeks to get the order, kept being told ‘we are moving warehouses’ everything will be so much better once we have moved. Lady on the phone was polite and vague but can’t fault her, probably not her fault.”
“Avoid! Like other reviewers i did not receive my order. I gave it around 2 months then asked for order to be canceled. Kept being told 7 days i will get a refund. Soon emails were ignored. So had to keep emailing via website with auto replies being sent back to me only. 3 months now and Ive just only received a refund once I started a formal PayPal complaint today!”
