“So wish I'd checked previous reviews about Horizons Music before "purchasing" an LP. Searched site and they claimed to have the record ins stock. Emails followed that stock was coming soon. No further contact until I chased, and then they lied that the page had been updated with stock coming in next fortnight (it didn't say anything of the sort). I asked for a refund and heard nothing more. I then had to get a chargeback via my credit card for the original payment. All in all, an absolute scam artist, liar and thief. Save yourself a boatload of hassle and avoid this scam artist like the plague.”
“Horizons Music is a professional scamming operation. Stay away from these shady individuals!
There are plenty of great online record shops out there - Juno, Boomkat, Piccadilly Records, Norman, SK1….just to name a few.
Horizons Music have been banned on multiple platforms and Paypal won’t deal with them either. They need to be criminally investigated.”
“I ordered from horizonsmusic and the next day after seeing the reviews here I decided to cancel my order and ask for a refund immediately. I sent emails to them and Amazon Pay at least 7 times, and finally received my refund after 2 weeks. Thanks Gods.”
“Scummy scammer.....ordered record in November, still waiting 5 months later.
Continually told it's on it's way. No refund offered. Just have to write it off.
Avoid!”
“Horizons Music is a professional scamming website run by some shady characters. DO NOT ORDER FROM THIS SITE!!
As others have pointed out - Horizons Music have been BANNED by both Discogs and Paypal.
I placed an order from Horizons via Discogs which never turned up. I sent repeated chaser emails which never got answered. Also, the phone number on the website does not work. I had to claim my money back via Paypal - which I was lucky go get.
When I left a negative review on Discogs I received a threatening phone call from a rather thick sounding woman (‘Carolyn’ if I remember correctly) asking me to remove it «or else». Wtf??
If you’ve got an outstanding ordee with Horizons Music then I suggest you contact Trading Standards, your bank and actionfraud.police.uk straight away.”
“My order number is: #52803
a few years ago I had problems with this store, and I stopped buying from them.
I decided to give it another chance after 3 years without buying from them.
so far I am receiving information that I requested, only one email has not yet been answered.
I hope that everything goes well so that I can remove the bad impression that was left in the past.
I made the purchase today, I will be informing you of everything that happened until the receipt of the goods.
I believe the store will honor its commitment.
———————————————————
March 28th
the seller sent an email stating that one of the chosen items was not available in stock.
the site is out of date allowing the purchase.
I asked to send the other products and leave a credit for a future purchase.
awaiting shipment.
------------------------------------------------------”
“ABSOLUTE SCAM. Took my money, then claimed they were waiting for stock, then refused to refund as it was beyond the time frame for a refund even though they never had the stock in the first place. Neil Monteiro is now not responding to my messages. I've seen a number of others have been scammed by him too. AVOID at all costs.”
“Well, I'll add the scores of people robbed by this scammer, Neil Monteiro. I should have checked before I bought, but the store looked legit. Three months later, I have received no package or refund. I have reached out and was first told that supply chain issues were the cause of delay. Now, he's not answering at all. Do yourself a favor, and avoid this degenerate and his bogus store.”
“Made the mistake of ordering from this clown last year, the first and last time I'll use a company without Googling their rep beforehand. I was one of the lucky ones - I got my item, albeit after about a month and for a significantly higher price than I should have paid for it. I put a review on Trustpilot which somehow he's had taken down - so I thought I'd add to the general chorus here and say DO NOT USE. Also spams your inbox with multiple single item updates per day, alongside begging for positive feedback as he's 'bring targeted on social media'. You're not being targeted, you're just useless and dishonest.”
“I can not recommend this seller.
First of all, the postage fees for the actual order are much higher than stated in the shipping conditions.
Second of all, the seller doesn’t respond and won’t ship the item.
The money is lost.
Big scam. Please Stay away”
“Both Discogs and Paypal have BANNED Horizons Music due do dodgy business practiced - i.e. money theft.
It’s about time UK authorites investigated Horizons Music and shut them down.”
“Horizons Music is a scamming website run by rude idiots. Stay well clear!
If you haven’t received the goods you paid for - contact your bank or Trading Standards immediately. Neil Monteiro is a crook.”
“I tried ordering £150 of Records during the pandemic. I kept being stalled for weeks and months. I foolishly gave them the benefit of the doubt and after 6 months it was apparent my money had been stolen and I'd not be receiving my goods based on the multiple lies Neil had spun when I politely enquired where my stuff was! He then failed to process my refund! He ignored my requests to mediate on his unlawful behaviour. He had violated my consumer rights and breached contract several times! So after my Final Demand(s) being ignored I sued him!!! I got my money back and would advise others to do the same- which I believe some have! Wake up and act now- you are very unlikely to recover your money, stock or receive goods you paid for. You will have to play hard ball as he only takes your patience, kindness, empathy and loyalty for weakness! You've been warned! ⚠️”
“Yep I fell prey to this scam site. Avoid like the plague. Currently trying to get my money back after nothing was sent and they’ll spam the bejesus out of your email.”
“They delete reviews on Trustpilot as Fred and lots of others say on the Hundreds of bad reviews on the web, but Trustpilot don't seem to be listening to these people
because there taking them off
Why what's the point of using them or putting reviews on if there letting people getting ripped off for thousands”
“Don't go there you may as well give your money to charity because it will be going to a good course not in there pockets as you would be lucky to see any records at all
And do not let it drag on if you are silly enough to part with your money because you will not get a refund off your card and they know that look at the reviews on here and on other sites
I ordered a pre order vinyl off Juno when it came out 2 mouths later i had it straight away still waiting for the one off these 12 months after lost it now to late to claim i have lost a few hundred”
