“If I could leave zero stars I would. My 18 year old son spent some of the money he had carefully saved on a Frank Ocean record. He also paid for next day delivery. This was on 31st May. The record did not arrive so I emailed Neil Monteiro on 6th June and received response the next day:
Hi
Frank ocean titles are due in 1-3 weeks
they are extremely high demand preorder titles and as soon as monthly batch comes in we ship to earliest orders
as soon as in we will ship, pls check product page for info
Needless to say, we still haven't received the record nor a refund. I think we have lost about £45.
In addition, we are bombarded with Horizons music emails, which I block, but then a few days later, another email address is used to bombard us again.
AVOID PLEASE! DO NOT LOSE YOUR MONEY”
“It's a scam, stay away from them. They charged to me undue custom duties and sent a different product, not the limited edition shown on sale in their website.
So I ended up paying the standard version of a vinyl much more than I would have paid on any other website.
Got no answers to my requests of refund and to my complaints.
Impossible to get a refund”
“I've since checked other review websites and seen Horizon Music has 1.1/5 over 121 users on here - all stating the same blurb; Scam website. Trustpilot seems a little more forgiving at 3.5/5 but it seems to be a mixed bag - I believe of the few people items are sent out to, they are asked to leave positive reviews, therefore bumping up the scores. My dealings have been less than stellar.
Placed an order for an LP which was on sale from £46 to £19.80, so of course I placed the order, paying £5 for 48Track. A week later I tried to track the delivery status, without success, therefore I completed the online form to ask for an update. Response was that the item is out of stock and they couldn't honour the sales price, if I now wanted the item I'd have to pay the difference. I argued this, that on their T&Cs and the main page, it states to order the item even if out of stock (which mine didn't appear to be a week ago) and they would delivery when available. The funds have been taken so this price should still stand - the response was a firm, no and they cancelled the order, advising a refund has been issued.
This is completely wrong and not at all how a company should run its business. If you've advertised at a certain price which a consumer then takes up, you cant then change those rules - especially when you have nothing in your small-print to say this could happen.
I now need to wait to see if this refund materialises as alot of comments have been that monies are still not forthcoming. So sad really.”
“FRAUDULENT COMPANY DO NOT USE. Take money, do not send items, then refuse to refund or communicate. I've reported them to police fraud department. Now taking them to small claims court. I can provide supporting evidence for everything.
DO NOT USE”
“Ordered a hard to find vinyl from horizons music on 31st may. I emailed the company for updates and got super fast replies. Neil, who I'm assuming is the owner was really helpful and made sure my record was sent off straight away. Really happy! Received my record with next day delivery!”
“Took cash on pre-order. Later on I decided to cancel part of it. There was a debate whether I want to cancel on the premise “it will be limited edition, many pre-orders will be cancelled” (!). Eventually agreed to issue refund in 14 days. While waiting, I went through reviews on Reddit, Trustpilot etc. and requested to cancel the rest of my pre-order. Got told that refund will take further 14 days (clock resets?). Got called “impatient” when inquired why should it take 2 weeks to reverse a payment transaction which involved no product return. Got told that I had put them “out of picket” (£200, seriously?). Raised dispute via AmazonPay, will follow with dispute via Amex. Either a business with major liquidity problems or an outright scam. Stay away, there are plenty indie vinyl shops out there.”
“I'd give 0 stars if possible. Their inventory isn't accurate, and after letting you know the title isn't in stock, offer only a credit, and not a refund. If I'm going to be paying shipping to USA, it's going to be for the record I want. Lousy customer service as well. It took 3 days for them to tell me the title was out of stock. Then, since I demanded a refund, told me it could take 30 days to process. There is no shortage of places to buy vinyl online. I'll cross Horizons off the list.”
“Horizons Music is a professional scamming website. Stay well clear of these dodgy characters!
They have been banned by multiple platforms (including Paypal and Discogs).
Make sure to report them to Trading Standards, Citizens Advice Bureau, your bank and Action Fraud Police if you’ve been scammed by Horizons Music:
https://www.actionfraud.police.uk/”
“I ordered a CD that was out of stock everywhere else, including the record label. I'd ordered it from two sellers previously and had my orders cancelled. Horizon seemed to have it in stock so I ordered it. Shortly afterwards I read the reviews and was convinced I wouldn't receive it but a few days later it arrived, so I can't fault them.”
“Don’t waste your money. They will tell you they don’t have what you ordered while saying online they do. They then will refuse a refund. Honestly so many others shops out there to choose from, DONT shop here.”
“So wish I'd checked previous reviews about Horizons Music before "purchasing" an LP. Searched site and they claimed to have the record ins stock. Emails followed that stock was coming soon. No further contact until I chased, and then they lied that the page had been updated with stock coming in next fortnight (it didn't say anything of the sort). I asked for a refund and heard nothing more. I then had to get a chargeback via my credit card for the original payment. All in all, an absolute scam artist, liar and thief. Save yourself a boatload of hassle and avoid this scam artist like the plague.”
“Horizons Music is a professional scamming operation. Stay away from these shady individuals!
There are plenty of great online record shops out there - Juno, Boomkat, Piccadilly Records, Norman, SK1….just to name a few.
Horizons Music have been banned on multiple platforms and Paypal won’t deal with them either. They need to be criminally investigated.”
“I ordered from horizonsmusic and the next day after seeing the reviews here I decided to cancel my order and ask for a refund immediately. I sent emails to them and Amazon Pay at least 7 times, and finally received my refund after 2 weeks. Thanks Gods.”
“Scummy scammer.....ordered record in November, still waiting 5 months later.
Continually told it's on it's way. No refund offered. Just have to write it off.
Avoid!”
