Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Inpost for a return as requested by Hotter to be paid for by me incidentally. Their tracking system makes no sense to me and is not frequently updated. Cannot contact Hotter - no reply from emails or phone calls. I have spent ages on hold on several occasions. Do they ever answer queries? Quality of shoes nowhere near as good as they were. After using Hotter many times in the past will not do so again.”

Helpful Report

Posted 2 years ago

“Visited Dorchester branch with shoes i bought there recently. After wearing a couple of times one shoe was rubbing on a toe causing a blister. I was very impressed with the attentive customer service I had from the assistant.For years I’ve been buying Hotter shoes and look forward to seeing this Winter’s range. I have now convinced my husband to buy Hotter shoes.”

Helpful Report

Posted 2 years ago

“I bought wide fit sandals but when they arrived, the sole width seemed narrow. They had taken a week to arrive. The refund took over a week. I used the enclosed pre-paid label. Hotter deducted nearly £7 from the refund. Hotter, you have lost my custom.”

Helpful Report

Posted 2 years ago

“I ordered some sandals, 2/8/22 they said delivery would be 15/8/22. They never came, so I contacted customer service by email. They did reply, and told me the shoes were unavailable. They released my funds back to me. I don't think the shoes were available in the first place! Very bad service so I Googled and apparently the company is up for sale....sounds like I was lucky in that I didn't lose my money.”

Helpful Report

Posted 2 years ago

“Customer service non existent. Wife sent two pairs Shoes back ,got a credit for 1. No one replies to phone calls or answers emails but we are not going to let it drop. No more hotter shoes for us. Service gone right down hill.”

Helpful Report

Posted 2 years ago

“The worst customer service I have ever seen. 8ta basically NONE EXISTING been calling their customer support team for 2 weeks now to no avail. Also sent various emails during the last few weeks and no response there yet. Baffling to say the least. Shame because you make nice shoes.”

Helpful Report

Posted 2 years ago

“I bought 2 Pr of sandels 1 pair was fine so thought I would order another pair within the same week .I put on the second pr and tripped up twice on returning home I looked at them and the sole was not stuck down it was all coming away that was one wear. I sent them back with a letter saying how dangerous they were a young male on the phone said they had a 21 day policy to get my money back ?? How many people read there policy I.m on 21 days today still no refund ? I will never buy again from them they don't even know if they have recieved them and I have my post office returns receipt ??”

Helpful Report

Posted 2 years ago

“I have returned a pair of shoes over a month ago and I am still waiting for a refund. Tried to contact Hotter several times both by email and phone. All emails were ignored and no one ever picks up the phone! Your customer service is appalling and I will not be ordering any shoes from Hotter any more.”

Helpful Report

Posted 2 years ago

“Rubbish sandals (4 years old) and only worn 4/5 times. Worn one pair 2 weeks ago to a charity event during which the soles disintegrated and By the time I go home there was nothing left of the sole. Checked my other pair of sandals and these had gone the same way and I was able to pull chunks of the sole off as it had perished. All previous purchases of Hotter shoes were good. Took these shoe back to the shop and was told by the Manager that if you don't wear them much they will perish!! I had not worn these sandals much because of Covid19 restrictions and then only in the summer - who wears sandals in winter? Utter rubbish - what about people who own lots of shoes, or storage of shoes in shops and warehouses? So the manager took the shoes and threw them in the bin! I was furious at his attitude and e-mailed Hotter 10 days ago and was promised a reply within 24 hours - so far nothing. Dreadful business attitude in all respects.”

Helpful Report

Posted 2 years ago

“I would not really give Hotter even one star. I ordered four pairs of shoes in May 2022. Two sets of return labels would not print out, which are essential for returning three pairs, such heavy items through the mail from the U.S. to the UK. It is now almost July and although the company has acknowledged receipt of the shoes, they have not refunded my money. I am out hundreds of dollars. The company will not respond to my queries, nor do they answer their US number. The quality of the product is not even all that great. If it is permissible to write this, I see this as nothing other than theft. I will continue to pursue Hotter. Please do share my email address. I have written confirmation from them that I have placed the relevant orders. I warn others. Do not consider making a purchase unless you wish to give your money away.”

Helpful Report

Posted 2 years ago

“The quality is so poor. I've been a customer for years. Sent sandals back last week. Now another pair going back. Photo shows the difference in size and quality. So disappointed the one on right Maddy perfect. The left one Sol flimsy much narrower awful.”

Hotter Shoes 2 star review on 28th June 2022

Helpful Report

Posted 2 years ago

“I have been wearing Hotter shoes for over 30 years and until recently haven't needed any . The last purchase was 2 or 3 years ago. What on earth has gone wrong !,! I bought a pair of Shoes online and they are not anywhere near the hotter I knew and loved . Very inferior leather, inner soles dreadful and the laces were very inferior too. I am really sad as I can no longer buy from them. I have returned the shoes today and hopefully will get a refund !!!”

Helpful Report

Posted 2 years ago

“The metal loop on my shoes broke. I sent the pieces to Hotter for comment . thinking that the metal component should be made stronger / thicker . Their reply , among other things , suggested that I should refer the matter to the shop I bought them from . They did not tell me what the charge would be to supply replacement metal loop , or offer any other helpful advice how to solve the problem ! I can see their shoes are not durable nor do they offer a helpful after sales service . I asked for the broken part to be sent back to me . They undertook to do this but have failed to do so ! Most disappointing !”

Helpful Report

Posted 2 years ago

“just received whisper boots. Really nice, good fit, well made.This is my fourth pair of Hotter shoes an i am about to order two more pairs”

Helpful Report

Posted 2 years ago

“Although the sandals were wide, the bit in the middle between the 2 straps on the sides of my feet was hard and hurt so I returned them. The postage paid for delivery (£3.95) was not refunded and it cost an additional £2.50 to return the sandals. So trying on and returning uncomfortable sandals cost £6.45...I won't buy from them again. I'll get Pavers or Teva.”

Helpful Report

Posted 2 years ago

“I have bought two pairs from Hotter and returned one as it was too hard and too lose. I have returned only a partial refund for the returned pair. Hotter can not count?! I have contacted the customer service where a bored, uninterested male said there is nothing he can do about it. Hotter still owns me 17.25 GBP. Luckily I have paid with Paypal, so will file a claim with them. I will never buy from this company ever again.”

Helpful Report

Posted 2 years ago

“Brochure showed the shoes I wanted had been reduced by £20 pounds and had an insert giving another 20% off with a code. As the shoes are comfortable but usually extortionately expensive, I rang to place an order only to be told the code didn’t apply as it had already been taken off! Not the first time I have had issues with Hotter due to misleading offers. It has been a while since I bought anything from them because of this, but I see they haven’t changed their questionable advertising methods.”

Helpful Report

Posted 2 years ago

“!!!I LOVE HOTTER SHOES!!! I have purchased over a dozen pair since finding out about them in 2018, not just for myself, but for my husband and mother. Sometimes the wait time has been longer, BUT it's always worth the wait. Thank you for making such wonderfully made, good quality shoes that fit so much better than American brands and every pair I purchased is worth every penny I spent, thanks again!”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Take a look at the photos below and make your own mind up. Terrible customer service. Won't accept any responsibility for shoes that are not fit for purpose. I was told that the shoes that i had purchased as a brand new pair were actually old shoes and Deborah the lady from hotter who I spoke with could not remember if it was 10 or 12 years since they made that style of shoe and that the reason they had crumbled away on the first day of wear around the house was because they were old? How am I supposed to know that the brand new shiny pair of shoes I purchased were new/old shoes? ABSOLUTE JOKE STEER WELL CLEAR.”

Hotter Shoes 1 star review on 24th May 2022

Helpful Report

Posted 2 years ago

“I always said I would never buy shoes on line. I had, a while ago, bought a pair of Hotter shoes in their Brighton store (so sad it is now closed) which were amazingly comfortable, so I decided to take the risk but was ready, pen poised, to fill in the returns form! I need not have worried as the new shoes - a totally different style, but the same size and width, are every bit as comfortable. Made in England is a bonus, as was the sale price. Thank you Hotter.”

Helpful Report

Posted 2 years ago

Hotter Shoes is rated 2.3 based on 591 reviews