Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

Write Your review

Tell us how Hotter Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My email to Hotter: Some years ago, I was in the habit of buying your shoes on a regular basis, my favourite style being Click. At one point, I bought several pairs at once - it appeared that the style was being discontinued, so I bought them for future use. I wore all but two pairs, which have been kept, off the floor, in my bedroom ever since. Yesterday, I decided to start wearing them and put a pair on (this pair I had worn once or twice before in the house). I started moving around inside the house and very soon wondered why one shoe suddenly felt very odd. Upon inspection, I found that a large lump of the heel had simply fallen off. As I examined the shoes in disbelief, the soles just continued to disintegrate, leaving crumbs of what appeared to be some sort of foam material everywhere. I handled the shoes very carefully as I saw what was happening. As you will see from the attached photos (brown pair), the shoes are in otherwise excellent condition and it is infuriating that I cannot wear them - it is a total waste of a perfectly good pair of shoes, which are effectively unworn. This all happened, fortunately, before I went out, so I fetched the other pair of Click shoes I had kept and they were better - they had a sole made from a different material - but still showed signs of disintegration. They clearly will not last long at all. (The black pair in the photos). I find it incredible that a reputable company such as Hotter could have sold shoes made from such inferior materials - in fact these shoes were clearly not at all fit for purpose. I am aware that these shoes were bought some years ago, but that is no reason for them to disintegrate! That is simply not acceptable - I paid for them, but I cannot wear them, due to Hotter's negligence. I would be very interested to hear what you have to say for yourselves, and obviously I require some recompense for the shoes. I am not interested in vouchers or credit, as I no longer find Hotter shoes attractive and therefore do not buy them. Hotter's reply: We do have to take the age into consideration; in addition, long term storage and infrequent wear may be contributing factors to the issues encountered with the soles. However, we do not expect this type of issue to occur. We thank you for your feedback and deeply apologise for the inconvenience caused. In the years since your product was manufactured, we have, through natural production processes, modified the materials we now use. We can assure you that this type of incident should not arise in our more recently produced products and we sincerely hope this will restore your faith in us and not deter you from choosing Hotter in the future. As a gesture of goodwill, please accept a £15.00 credit added to your mail order account from us to put towards your next purchase. This amount can be used against any future purchase and has no expiry date. Please confirm if you would like to accept this credit and we will apply it to the account. Again, we deeply apologise for this issue and look forward to hearing from you. i.e. exactly word for word the same as to another complainant. I argued with their ridiculous "justification", but Hotter are not in the slightest interested in their customers, or evidently in the quality of their products, and refused any reasonable response. Rubbish shoes, rubbish company. Not surprised went bust.”

Helpful Report

Posted 1 year ago

“I recently bought 2 pair of shoes and 2 pair of sandals from Hotter, returned 2 pairs and kept 2. Hotter took ages to issue the refund and I had to email them in the end asking for it. Over the years, I bought quite a few of Hotter shoes because they were made in the UK and they were of good quality. The pair of sandals I bought last time started to cut into my toes after wearing once in town. I wore them once more to see if they would get any better but they became worse. I realised the straps were in the wrong place, not made with good quality material and there was not enough padding to make the straps softer. My husband then looked at the box and we noticed the sandals were made in China. This was new to me but it didn't surprise us seeing how the sandals were. I raised a complaint and Hotter said they would inspect the sandals. They have just called me and I expected them to possibly argue that I was wrong but they simply said "We are not issuing you a refund because the shoes are worn." I said to them "So, when I buy a fridge and it turns out it is not fit for purpose, do I not have a right to return it because it has been used?" At this point, it is very clear Hotter do not care about customer service, refunds and ignore your statutory rights. If something goes wrong, you will not get your money back. The person I spoke to totally ignored my statutory rights, kept saying the shoes are worn. The law says when you return a product it needs to be in new condition. This only applies when you change your mind about a product. But when an item is not made good, it is faulty or it is not fit for purpose, you can return a used product including shoes and this is called statutory rights. Hotter probably knows this better than me but it is clear they are in financial difficulty but by being the way they are now, it is only going to get worse.”

Helpful Report

Posted 1 year ago

“Hotter Shoes extensively advertising, knowing full well they were going into administration and would not be refunding returns. Fraudent activity but this is okay to do to people, especially with everyone struggling financially right now. Absolutely wrong on every level. Never, ever will I buy from Hotter again. So for the sake of the new owners refunding people, I hope hey lose business from those who have been ripped off.”

Helpful Report

Posted 1 year ago

“They are not honouring cash refunds. I returned shoes and had confirmation they are been received back at the warehouse on 6th July 2023. A month later they have confirmed that they will not honour a cash refund. They only offer a credit note - in a company where quality, service and returns policy have become unreliable ?!. I have numerous pairs of Hotter shoes bought in the past - they used to be good but now I DO NOT RECOMMEND them to anyone.”

Helpful Report

Posted 1 year ago

“Company has changed hands, delay on despatching items but customers not informed. Payment still taken days before items despatched. Customer Services say it's not possible to let customers know about the back log . . . until you phone them to chase your order. My parcel will eventually be delivered when there will be no one available to sign for it. As the parcel hadn't been dispatched when I phoned, i asked for the delivery address to be changed but apparently not possible!”

Helpful Report

Posted 1 year ago

“pair of boots that did not fit properly, too narrow and boot cut into calf, too high for me. I have tried the returns process on their website, since end of January. I finally called them to get a retun label and they told me that their computer system for returns is not working at this time, that they are waiving the 30 day time limit for my return due to their computer issue. I called a second time a week later. Still same excuse. I sent an email through their portal and got the same canned response in the email. It's been almost a month of trying to navigate their return process. Never again will I purchase any products.”

Helpful Report

Posted 2 years ago

“Have just received a pair of shake shoes with a wonderful reduction from £69 to £29 the trouble is they are so inferior to any hotter shoe I have had before, I have ms so it is essential I have comfortable shoes and have had hotter for over 20 years and been thrilled with them. The inner sole is very thin also the strap is nowhere near as sturdy as my other shake shoes ,the stitching is also faulty. When you buy things in the sale you expect the same standard.”

Helpful Report

Posted 2 years ago

“I loved the shoes when they arrived - unfortunately they were too big. It took three weeks and multiple emails with almost zero responses from their Customer Service for a simple return label. It's been two weeks since I heard from them after they acknowledged that the postoffice notified them I dropped the return off and tracking shows they were received two days ago. I will never order from them again. STILL awaiting my refund.”

Helpful Report

Posted 2 years ago

“Uncomfortable shoes and a very expensive way to try on footwear.”

Helpful Report

Posted 2 years ago

“I bought a pair of boots from the Hotter US site because I live in Canada. They were too big for me so I returned them, but I had to return them to the UK. Why bother having a US website? I mailed the boots back at the end of November and as of today (Jan 23) Hotter says they have no record of having received them. So now I have no boots and won't get a refund. Would never buy from Hotter again or recommend the company to anyone.”

Helpful Report

Posted 2 years ago

“Your reputation is trashed by your failure to act promptly. Like other customers I have had multiple payments taken from my account for 1 pair of shoes. I buy 75% of my shoes from Hotters and so am a regular customer. I’ve never had to complain before. I understand the company is being restructured, redundancies are being made and guess that what’s happening is the result of inept management. What a pity as I would hesitate to buy again. I feel sorry for your staff in customer services, perhaps management should take a shift answering calls, it might focus minds.”

Helpful Report

Posted 2 years ago

“I have purchased 3 pairs of shoes/sandals from Hotter in the past. This 4th pair was cute, but wore them ONE night and my feet were so sore and callouses on the little toes. They will not return worn shoes...excuse me, how can you tell if they are comfortable (like the others were) if not worn. I will never buy from them again and I feel I was a good, repeat customer. I will only buy from a reputable dealer where items can be returned or exchanged.”

Helpful Report

Posted 2 years ago

“I’d had these boots for 12-18 months hardly worn, put them on to go the armistice day parade and the soles have fell to bits. Got this from them Thank you for providing the information regarding your Hotter product and the disintegration of its sole. Unfortunately, I have been unable to find a record of purchase which would suggest that these were purchased many years ago, and we do have to take the age into consideration; in addition, long term storage and infrequent wear may be contributing factors to the issues encountered with the soles. However, we do not expect this type of issue to occur. We thank you for your feedback and deeply apologise for the inconvenience caused. In the years since your product was manufactured, we have, through natural production processes, modified the materials we now use. We can assure you that this type of incident should not arise in our more recently produced products and we sincerely hope this will restore your faith in us and not deter you from choosing Hotter in the future. As a gesture of goodwill, please accept a £15.00 Hotter Gift Card from us to put towards your next purchase; this is valid for two years and can be used in-store or through our mail order system by calling 01695 213 213. Please confirm you would like us to send this to the address you have previously provided. Again, we deeply apologise for this issue and look forward to. Guess what they can do with their gesture of goodwill !!!!!!”

Helpful Report

Posted 2 years ago

“Wow! Not surprised by so many poor reviews. Bad sizing info, way oversized. Then they charge you for the return. AND poor tracking info setup. I wont order again seeing all these bad reviews.”

Helpful Report

Posted 2 years ago

“I ordered a pair of shoes from hotter online. I had to return them because the style was not right for me. I just want to warn people that you have to pay for the postage in both directions, so it cost me £6.45 to try on a pair of shoes for 2 minutes. Email exchanges with customer services were unhelpful saying: 'We endeavour to make this information clear in our catalogues and online'. As far as I am concerned it was not clear. When you don't have a Hotter shop to go to you don't have a choice... Well that is not strictly true... I choose never to use Hotter again. Absolute disgrace.”

Helpful Report

Posted 2 years ago

“Customer service is a total joke. I have one order that supposedly shipped 10 days ago but tracking shows it hasn't moved since then. Repeated calls to Hotter have accomplished absolutely nothing. They refuse to look into it and suggest the shoes have magically arrived in the US despite zero evidence otherwise. If you cannot support your customers in the US, do not offer sales and shipping to the US.”

Helpful Report

Posted 2 years ago

“Hotter are not so hot when it comes to durability. We bought a pair of Hotter boots from a reputable store on the basis that this store would provide a reliable source of footwear and discovered Hotter footwear to be very poorly manufactured. The total failure of these boots is both down to the materials used and their construction. The sole is a total shocker as the rubber is simply not fit for purpose and eventually just disintegrates whilst walking. It simply fragments and falls away from the boot. I have NEVER seen such total failure of any footwear and the fact both boots displayed similar construction breakdown shows it is not simply down to a faulty shoe. Hotter is a shoe company to avoid.”

Helpful Report

Posted 2 years ago

“After years of buying Hotter shoes I have been trying to buy a pair of Molly trainers. After 3 goes at ordering , 2 of them by Hotter customer services, I've just been told that they aren't available. The money will be refunded apparently. It shouldn't have gone out of my account until the shoes had been dispatched! Disappointing.”

Helpful Report

Posted 2 years ago

“I have never in my almost 70 years had such poor quality leather in a shoe. With such a hot summer, I have barely worn them.”

Hotter Shoes 1 star review on 12th September 2022

Helpful Report

Posted 2 years ago

“I bought a pair of sandals which where to big sent them back 26th July have not heard from hoitter no refund even though they arrived 2 days later sent recorded letter with details nothing. you wont get my custom again or recommend very disappointed.would still like my refund”

Helpful Report

Posted 2 years ago

Hotter Shoes is rated 2.3 based on 593 reviews