Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of slippers for my father for Christmas almost three weeks ago. I was told the order would be with me in 2-3 days and after three weeks without hearing from them, I called them to be told there was a problem with my order; they had to cancel it and reorder it on my behalf and that it would now not be with me until January. Not once, was I contacted to be told there was a problem with my order and that it would not be with me in time for Christmas. When I phoned and was told this by their Customer Service team, I didn't receive an apology or a reason as to why my product would not be with me for Christmas. To say their Customer Service team is disappointing is a total understatement and I will never order from them again!”

Helpful Report

Posted 8 years ago

“Not a bad product bit the service…oh dear. I haven’t been waiting as long as some of you have, only 11 days and counting, but I find it unforgivable that a manufacturer can’t supply their shops well within that time. After all, their website proclaimed that the item and the size that I required were in stock. True, they do state that you should allow 7 days for a shop delivery but eleven and still counting? Call me impatient if you will but if other businesses can deliver well within that time frame then so must Hotter. I have asked for my order to be cancelled and won’t be ordering from them again. I originally went to their local shop only to be told that they did not have my required size in stock. Fair enough, but why, when I requested if they could order that particular size for me did they refuse? The assistant informed me that I would have to order it online myself which I did. Can’t understand it myself, Hotter shop Hotter product but they can’t order it for me. Poor customer service,? Ill informed staff,? Or a couldn’t care less attitude? I only know that when I’ve been in that shop before, the assistants have been more than helpful but not, unfortunately, this time.”

Helpful Report

Posted 8 years ago

“Ordered 3 pairs of hotter boots in October,on a promotion,which meant that 1 pair was effectively free.Was told that they would not be available until December,but I did not mind because they were to be a Christmas present.Received 2 pairs end of November,the 3rd pair was marked to follow.Noticed on their website that the boots were no longer available,so called Customer Services,and was assured that my order would be fullfilled,as it was on back order,and I would definitley get them by Xmas Called Hotter this morning to enquire about the 3rd pair,but was told they were not making any more of them,and the order had been cancelled!!! I suppose it would have been too much to ask them to have contacted me first!! Tried to order a replacement,it seems that Hotter have stopped all orders for boots until after Xmas!!!!!! Very nice of them to let me know what the situation is!!! I will never buy from Hotter again,back to Clarks for me!”

Helpful Report

Posted 8 years ago

“Just got the Villager wing tip shoe in BLACK PATENT LEATHER! LOVE, LOVE LOVE them!! Who would have thought Hotter would blast out a wild shoe like this! Ordered two pairs of sandals for summer too and wore them all summer long! Excellent quality and style. Lots of complements. Just be patient - they take awhile to get in the US.”

Helpful Report

Posted 8 years ago

“Online ordering service is a disaster. They have had my money for the boots I ordered for a month now and still no boots. Waited on hold for over half an hour to speak to one of their customer advisers to be told again that they are still not dispatched, after the previous person I spoke to last week told me they would be dispatched immediately and would arrive within the next 5 days. The whole system is a disaster - the service in their shop is awful, my advice is stay away and do not buy anything from them!”

Helpful Report

Posted 8 years ago

“Poor quality. Sole disintegrating. Very poor value for money.”

Helpful Report

Posted 8 years ago

“We ordered a pair of Hamlet shoes together with Polish for the shoes at the beginning of October 2016 The Polish arrived on 10th October however no shoes. I queried this and was told the shoes would arrive by 5th November. STILL NO shoes I was then given a date of 21st November STILL NO shoes. On 24th I spoke to customer services when I was told they would be in on 19th December. I asked to speak to management who did telephone me shortley after and was eventually told I would probably not get the shoes as only 4 or 5 pairs were due to arrive. If Hotter knew that why send out the Polish which is no good without the shoes. I am totally disgusted. I have purchased shoues from Hotter before however Hell will freeze over befor I ever use this company again. BE WARNED”

Helpful Report

Posted 8 years ago

“Whisper Boots, light as a feather,like walking on air! Sooo comfy! Thanks Hotter!”

Helpful Report

Posted 8 years ago

“Boots split at the seams within a couple of weeks of wear. Didn't keep the receipt so told there was no redress. Won't be buying from Hotter again that's for sure!!”

Helpful Report

Posted 8 years ago

“Whilst the shoes were very good unfortunately they didn't fit so I had to return them. However after two and a half weeks of not hearing if the shoes had arrived I telephoned and was told that they hadn't been received, but it could take up to three weeks. In the meantime I had paid for these shoes on a credit card (as this is the safest way to pay on internet) so I had to pay my bill to avoid interest. I have since been informed that they are in receipt of the shoes and will issue a refund. Although the shoes are good I would never deal with this company again because of the innificient way that the returns are handled. Very disappointed. I should add that these shoes were collected by a courier, so shouldn't have taken so long to arrive back when it took just a couple of days from my order for me to receive them.”

Helpful Report

Posted 8 years ago

“Ordered a pair of trainers 24th October and still not received them as of 15th November. I went into Hotter shop in Guildford and got ignored by three members of staff chatting behind the counter. Asked if anyone serving and I presume was the manager, didn't bother to look at me, but said under her breathe to the other two "can some one serve that person". Won't be going back.”

Helpful Report

Posted 8 years ago

“I ordered a pair of nubuck boots. First pair of boots with too many defects to mention. Second pair were just as bad.”

Helpful Report

Posted 8 years ago

“Sandals bought for my husband 4 years ago were left in the wardrobe. When I realised this last year, he told me that they had rubbed sores on his feet just under the outside ankle bones. I tried to stretch them and he wore them again. They did this again and I photographed his feet and sent these photos and the sandals back to Hotter explaining the situation. They sent them back again saying there was no fault. I tried again to stretch the sides but they are stitched in a way that makes a ridge, which is what rubs his foot. This happened again. Now I am going to remove the stitching and I think that will make them more comfortable. However, I do not think my husbands will be persuaded to try them again. Certainly not on holiday!”

Helpful Report

Posted 8 years ago

“I bought a pair of your cloud shoes and took them on holiday with me instead of my sketchers, it was a bad mistake because they made my feet sore and I have ended up with a black big toe nail. I could hardly walk in them and the top of the shoe put pressure on my big toes, unfortunately I didn't take my sketchers with me and had to put up with the pain,”

Helpful Report

Posted 8 years ago

“Ordered two pairs of shoes from hotter extra wide fit still to small retuned shoes to our local branch. When we checked the refund found hotter had deducted £7.00 have sent them several e-mails and have had no explanation what this charge was for.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“After quite a few years I suddenly realised that every pair of shoes I own are Hotter! they are the most comfortable shoes I have ever owned and fully recommend them. I am a very happy customer. Val parsons.”

Helpful Report

Posted 8 years ago

“I bought a pair of tamara ankle boots last year and loved the comfort.I bought another pair recently and although they are supposed to be the same size and width they are much tighter fitting and nowhere near as good. I think they are contracting work overseas and using narrower sizing. Quite disappointed.”

Helpful Report

Posted 8 years ago

“I love the Mary Jane style of shoes. The Hotter ones look lovely and i have bought several pairs in different colours. Every single pair, whether I wear them often or infrequently, have had the sole disintegrate after a short time. This is not acceptable for the price Hotter charge. I will never buy them ever again”

Helpful Report

Posted 8 years ago

“Soles failed on shoe and replacement also. If they told me their shoes would fail after two years I would not have bought them. No response from them either. Do not buy Hotter the whole set up is dubious.”

Helpful Report

Posted 8 years ago

Hotter Shoes is rated 2.3 based on 591 reviews