House Of Bath Reviews

Name: House Of Bath
Address: Griffin House, 40 Lever Street, Manchester
Rating: 2.40

2.4 Rating 58 Reviews

34 %

of reviewers recommend House Of Bath

2.4

Based on 58 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About House Of Bath:

House of Bath offers stylish home decor ideas including elegant furniture & home furnishings for your bedroom, bathroom, kitchen and living room.Our products are favoring innovative and stylish in natural tones and paler shades. There is also a great range of useful home solutions including cleaning, storage and utility products.

Visit Website

Phone:

0871 230 0867

Email:

enquiries@houseofbath.co.uk

Location:

Griffin House, 40 Lever Street
Manchester
M60 6ES

Write Your review

Tell us how House Of Bath made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an addition to my earlier message about items that ARE OUT OF STOCK, when the items are in the sale, but then appear in their next catalogue. I have been told that it will take 2 MONTHS to be removed from H of B mailing list. I will be returning any further catslogues marked return to sender, unwanted junk mail. Having read the many negative reviews of this company, it is about time Trading Standards became involved.”

Helpful Report

Posted 6 years ago

“My order had not arrived after 14 days. I phoned H of B and was told that the vinyl tablecloths were out of stock. When I phoned customer services the phone was not answered, so I then got through to sales. The phone was answered promptly. The tablecloths were in the sale at a third of the full price. I asked, and also wrote to ask, why there was no system in place to inform cusomters if an item was not available. I had to make an expensive phone call to find out where my order was. I ordered my items by post and enclosed a cheque. I was asked if I wanted the company to retain my money against a further order. I said that I had no intention of ever ordering anything from H of B again. My payment was returned in the form of a cheque. I did not receive an answer from customer services as to why I had not been informed that the item was out of stock. Strangely in the next catalogue that arrived the same vinyl tablecloth was offered at the full price. Perhaps it is always out of stock when it is in the sale. Never again.”

Helpful Report

Posted 6 years ago

“Ordered three items on a 20% discount code. It was applied to two but not the third. Customer advisor tried to tell me that the code (not the one I had used) did not apply to the third item as it had a different letter ending (not the case). Was very helpful in sorting it out. BUT My main reason for phoning was that the money for the items I had ordered had been taken from my account on 25/09. Great, all paid for … BUT House of Bath has put a reservation in place for the same amount (550+) again on my account, which I have been told will not come off my account until next Monday, 01/10. So I have no access to that (My) money for a week, even though I have already paid HoB for my goods. What are you playing at HoB? I have shopped with you for years, and never had this double whammy reservation before. You had my payment two days ago, so why are you 'reserving the same again'? No other companies I shop online with do this, nor did you on my last purchase a couple of weeks ago. Perhaps you have a new system, but I'd like to say that as a fairly regular online purchaser I have never come across this system before. Certainly it does not fit well with my understanding of see/buy/pay the price. I do like the range of products that you offer, but there are a lot of similar companies out there, and I haven't yet come across another one that takes my money then asks my bank for a sit-on moratorium on the same amount AS I HAVE ALREADY PAID YOU.”

Helpful Report

Posted 6 years ago

“Terrible service elderly parents still waiting for a refund for faulty items spent 30 on phone calls trying to sort would not recommend elderly house bound parents out of pocket to tune of 250 pound”

Helpful Report

Posted 6 years ago

“I ordered 2 mirrors for my garden. I was told that it would take 4 weeks for them to arrive. I then got another email, saying, due to popular demand, they would take longer. I have just received a email from them, saying they could not supply the goods !!”

Helpful Report

Posted 6 years ago

“Ordered a duvet, arranged to have it sent to local parcel shop as it was coming via MyHermes and have had problems with them in the past. Notified that parcel had arrived so went down to collect it . . . . . Easy? NO. That's when the problem started. The pin I was sent to collect the parcel came up as invalid. Phoned House of Bath from the shop, they said they'd sort it and sent pin again. Again invalid. Phoned House of Bath, who said parcel would have to be returned, even though I had ID with me and could tell them what was in the parcel. It would have to go back and I would have to reorder!!!!!! Does no one use any initiative or common sense any more.”

Helpful Report

Posted 6 years ago

“SHOCKING Item never arrived, had to buy a 2nd and wait for 2 weeks for 1st refund. 2nd table arrive broken, returned and then had another 2 weeks wait. 2 weeks later they then took money from my account. Broke GDPR laws, Privacy policy laws, and used my bank card without my consent. AVOID at all Costs”

Helpful Report

Posted 6 years ago

“Absolutely dreadful, dreadful............ discount codes did not apply online..neither did sales prices.... at the checkout I was asked to pay full price luckily I noticed (so many people would not have) so..I refused.. rang customer services,.was told none of the discounts/sales applied online, they absolutely knew that the codes did not work online....... although it said in the booklet you could order online, after I refused to order I was rang back by customer services and told I had done something wrong on my order..it was my fault..it was me...... I had caused the problem.... but I had not... ......................... House of Bath................ never again...and I certainly will spread the word.. rule of thumb HofB if you ring to apologise....don't say.........it was the customers fault....this customer will go elsewhere.....................!!!!!!!!!!!!!!...........this one certainly will and I will take as many as I can with me....”

Helpful Report

Posted 6 years ago

“Many things wrong. 300 tc sheet instead of the 600 tc ordered. Colour of pillowcases sent was white instead of the ivory that matched the sheets. Packaging was completely split open due to the weight - 6 sheets and pillowcases in one pack was too heavy for the packaging. Don’t know what to do as sending part of the order back will result in a mismatch of bedding. Do I send all of the order back? Packaging too damage to use for returns. No email address to sort out the problem and if I telephone I will get charged 13p a minute and no doubt get put on hold.”

Helpful Report

Posted 6 years ago

“I ordered a bathroom globe bulb which was allegedly sent to Hermes on 10th April but it has not arrived. House of Bath have not responded to 2 emails. My husband has also rang them but they refused to investigate Dinah Bagshaw”

Helpful Report

Posted 6 years ago

“Do not use this company! I ordered something for my elderly mum and found within 5 minutes that she had asked another family member to order so within 10 mins of ordering, I tried to cancel! They said it was too late and the order had gone - the company stink and have no flexibility. They send mounds of junk mail/catalogues once they have your details and the live chat advisor cut me off when I complained”

Helpful Report

Posted 7 years ago

“I ordered two hot water bottle covers which were a gift, delivered to someone else. My friend got in touch to ask if I had meant to send her a pair of old men's shoes. It was rather embarrassing that they screwed up the order. She said the box was all battered and tatty and clearly the wrong item. When I tried calling House of Bath, no one picked up the phone, I emailed them and no one replied, I filled out their online form and again no response. Having read the other reviews on here, I think this is a scam company. Surely they can't make this many mistakes? I'd advise anyone with similar experiences to report it to trading standards by emailing: odr (at) tsi (dot) org (dot) uk Hopefully we will save others from being scammed.”

Helpful Report

Posted 7 years ago

“I ordered a lamp which when delivered was faulty so I called to ask for it exchanged which they did. My complaint is that the phone call to House of Bath Customer service cost almost £7.00. So beware.”

Helpful Report

Posted 7 years ago

“Sent a cheque for payment with my order. Then received a letter advising me that they couldn't process the order until i made payment. Contacted my bank who told me the cheque had already been debited to my account despite the fact that this should not have happened until my order was released. Sent an email with this information which was acknowledged by return but still no action 4 working days later.”

Helpful Report

Posted 7 years ago

House Of Bath is rated 2.4 based on 58 reviews