HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad Experience with HP Printer, Twice! Had bought a HP OfficeJet printer in early 2020 which broke down shortly and was replaced with a new one a few months later. The newly replaced printer broke down again and so I contacted the call centre who opened a case and promised to follow-up but the next day closed the case with no reason. I could not respond to their “do-not-reply” email and so reached out by phone and their WhatsApp number but ended up chatting with a chatbot which finally connected me to a live agent but the live agent acted like a chatbot and could not respond to my basic request to have the last agent who we spoke to call me back and that last agent had promised to call back with a solution anyway. It seems clear after a while the live agent in the chatbot’s objective was also to close the case after having “opened” the ticket request even when the issue had not been resolved at all. It’s a terribly let-down and I do NOT recommend HP printer nor its lack of basic customer service!”

Helpful Report

Posted 3 years ago

“I bought a hp envy 7155 printer not even 4 yrs ago. This was a $200 printer. Suddenly, the screen turned blue the lights started flashing and I couldn't do anything with it. I called customer service, who couldn't even tell me what the error code means. They told me that I have to buy a new printer. This is ridiculous. The cheap $35 printer that I bought 10 yrs ago still works great! This is unacceptable! I will never buy another hp.”

Helpful Report

Posted 3 years ago

“Absolutely pathetic. I don't want to use profanities and trying to be a bit civil. I have got a broken laptop and I have been asking them for some clues to fix it. They have asked me to contact them on a WhatsApp number (in Ireland), I am based in the UK. Their usual response time is 11hours if you are lucky to have some attention from 'Yogesh' who apparently is sitting in Bangalore, India. Yogesh will very attentively read your query but then will suddenly disappear completely from the scene. Then 24 hours later, someone else from somewhere in the farthest corner of the world will assure you of their help before they disappear in another 39 seconds. Pathetic and absolutely disgusting service. I am posting the screenshots here to show you their pathetic service.”

Helpful Report

Posted 3 years ago

“I bought an HP Envy 6455 printer in August 2021. It is a piece of junk. It has never worked right. I've only printed a few pages at a time before it jams. Right now it won't connect to my wifi . I've called HP almost everyday the last 2 weeks. I've spent 6 hours one day and never got problem fixed. I've talked 3 hours today and the hung up on me and now I can't get them on the phone. Everytime I do virtual or telephone support they can't solve the problem. I will never deal with hp again. I've tried to return my printer which is under warranty and I was told they would replace the computer but first they wanted to trouble shoot etc. My return was never an option. They are infiltrated with hackers. They scammed me over and over. I feel like a fool. Nightmare experience”

Helpful Report

Posted 3 years ago

“Very poor communication no support in warranty product also i am fed up with hp printer each time i am facing problem no solution .in warranty product they are saying this problem is not covered in warranty that problem is not covered in warranty they are giving technical reasons then why are hp giving warranty”

Helpful Report

Posted 3 years ago

“I recently purchased a printer from HP and successfully set it up to print with my MAC desktop. I was assured of compatibility and also six months' free ink. However, the app I needed to determine when the ink should be sent can only be downloaded on iPhone or iPad. My iPhone is several years old and does not take the app. I spent three hours over two conversations before being told I could not get the app or the free ink. I was transferred four times (wrong transfer extension twice). Each time, I had to go over the same problem, and it was very difficult to get the agents to understand what I was saying and equally difficult for me to understand them.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM HP !!! I bought an all in one desktop in Costco i7 10th gen processor, is the slowest and troubleshooting computer that I ever have. Warranty is a joke. They say the only cover the first 30 days (maybe they meant 30 steps from the store) if I want to use their agent, I have to buy an extra warranty. I would never buy another one.”

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Posted 3 years ago

“Stay away from HP. After buying a faulty laptop (ENVY X360) from them and it breaking within 6 months, which will cost aprox £600 to fix they have been awful when contacted to try get help. They either do not respond, write down info incorrectly and do not care about their customers. This is the first and last HP laptop I will ever buy and I strongly warn against buying any of their products.”

Helpful Report

Posted 3 years ago

“Bought a HP 9015e that came with a printer ink club membership. The printer is great, the ink club is a comsumer nightmare. The ink cartiages have chips that communicate with HP telling the company how many copies are being printed, if you go over the club maximum you are charged 10 cents a copy to use your owned printer. BUT the kicker is all the ink cartiages they send you will stop working if you cancel membership. So, using a printer you own, and paper you own, the printer will not print with the ink provided if you cancel your membership. The ink club is more than an installment plan for ink, it is a scam to prevent you getting ink from HP and then feelng the club was not for you, using the ink HP provided.”

Helpful Report

Posted 3 years ago

“Awful customer service bought a laptop barely use it as a touchscreen screen started flickering then went black no damage called them a week before the warranty was up they refused to help me because I didn’t have the information they needed and then by the time I got back to him warranty was up point is I barely use the computer and they refused to even troubleshoot with me to fix it , And then I tried in the bag to please just pay them to fix my computer and I kept giving me the runaround so I went to Best Buy of course and now I will be paying those guys I will never buy HP again.never again”

Helpful Report

Posted 3 years ago

“Hp Support is like not in existence. Products are made to be broken. Don’t buy cheap if you need quality. Don’t waste your money!”

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Posted 3 years ago

“Horrible!!!!!!!”

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Posted 3 years ago

“I purchased a HP 250 G7 a little over a year ago. It has been used for less than 100 hours. It cost over £600. It has died. It is out of warrenty, I've attempted to fix the problem by replacing apparently faulty ram. A nice chap on HP forums tried to help. Sadly to no success. The fault error is faulty ram. Now with 5 sticks seperately tested in both slots I know that was a lie. It is just e-waste now. Don't trust them.”

Helpful Report

Posted 3 years ago

“HP printer ink replacement I own the HP Homeoffice 8715 all in one printer. I dont use it often and i haven't used it in a while. I had an important document to print out and was pressed for time. When I turned on the printer it said it was out of yellow. I only needed black but it wouldn't let me bypass it and said I had to replace the yellow before it would allow me to print. I drove all the way to Walmart and picked up the yellow cartridge which cost me $37 and I drove back home. I installed the yellow cartridge expecting it to print but instead it told me that now I am out of cyan!!!! Why can't they just tell me upfront what us needed instead doing one color at a time. Or at least give an easy way to bypass that color so I can print my document”

Helpful Report

Posted 3 years ago

“Printer failed after two months of use. They offered to replace it after several hours on the trying to talk me through repairs but only after paying an additional $15.00 in shipping fees. I was giving the run around and transferred to a supervisor who said he was going to assist me then hung up on me. He took down my phone number but did he bother calling back, no. Horrible customer service. Crappy products that don’t work properly and that end up costing additional time and money. I wouldn’t waste a dime on HP products”

Helpful Report

Posted 3 years ago

“I have been fraudulently charged by HP for “Computer Help” for months. I called HP and have been on the line for 2 1/2 hours and transferred 14 times. No one can help me.”

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Posted 3 years ago

“please share with everyone who's thinking about buying from HP https://youtu.be/TqwE_5mn9Jw”

Helpful Report

Posted 3 years ago

“Your technical support team sucks! Your ink team sucks! My printer worked until I replaced them with BRAND-NEW FROM YOUR COMPANY! Now it will only print in black and yellow. All your techs think its funny just to transfer a call from rep to rep instead of finding a solution. I don't think I can bring myself to purchase another HP product let alone recommend them to my friends or clients after this experience”

Helpful Report

Posted 3 years ago

“HP customer support, and the way the business is run is sooo bad, I would not bother with the product anymore. The product, in general, will need repair within a year, and the business is built around hoovering additional funds from customers who are just trying to return their online life to normal.”

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Posted 3 years ago

“I have purchased notebook and was told at the time of sale that all hardware will be under warranty for 1 year and same was mentioned on invoice .. But lateron they refused to change the display screen and not giving proper reply .. I strongly recommend not to buy HP laptop”

Helpful Report

Posted 3 years ago

HP is rated 1.3 based on 293 reviews