HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

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“The worst bank to deal with. Find someone else for your own sanity”

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Posted 4 years ago

“Mobile phone app worked, went to online banking to set up standing order, and it just won't recognise password and locked all online banking . Just avoid HSBC, .this is the worst online service we have ever used .”

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Posted 4 years ago

“Avoid this bank , started to block accounts and freeze monies . HSBC have the worst reputation as they are simply a joke . Avoid this bank unless you want to say goodbye to your money . HSBC are closing all branches in UK and are going to relocate back to China .”

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Posted 4 years ago

“Dreadful all round.”

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Posted 4 years ago

“Absolutely terrible customer services. We have fraud on our account which we need to talk to someone about. We can get through to the fraud team, despite being transferred by the customer services team, we have been on hold for hours over the last few days, after 2 hours of waiting each time we get hung up on. I've banked with hsbc for 11 years but as soon as I can I will be moving banks. They have ruined our Christmas, hundreds of pounds have been taken from our account and no one will help us. I'm on the phone to customer service as I write this but as usual after being put on hold the line goes dead. My husband has been on hold since 8am this morning. Absolutely horrific customer services.”

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Posted 4 years ago

“Our treasurer left our bowls club at the beginning of August. Since then we have been trying to have our new treasurer made a signatory and to have access to our account online. Well so far after months the new treasurer can sign cheques but otherwise they continue to let our old treasurer have online access to our account and continue to send post to his address. Everything takes an age and of course there is nobody to speak too. After our first complaint they sent us £50 and basically told us to get lost. They are rubbish, do yourself a favour and bank somewhere else.”

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Posted 4 years ago

“I am a customer of John Lewis financial services, which I have discovered is run by HSBC . John Lewis' are great, HSBC are rubbish. Have been trying for over a month to get some back statements. To begin they seemed professional, my query would be dealt with 'as a matter of urgency', two weeks later got an email I couldn't open, phoned back my query would be dealt with 'as a matter of urgency' eventually got another email I couldn't open. Phoned back was told they would deal with it 'as a matter of urgency' asked for a manager, very reluctant but I insisted,the manager was apologetic and said someone would be in touch. I said not good enough asked for her manager, she refused, apparently it is not their policy. Said someone would be in touch, someone rang but I was out tried 1471 and was told by computer the matter was being dealt with. Pathetic, just pathetic. I gave them one star only because there was no way to give them zero. Thank god my own bank account is not with them.”

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Posted 4 years ago

“Have tried calling them so many times over the past few months! Each time I end up waiting for over an hour before I decide I cannot wait any longer. Finally someone picked up today and said he will put me on hold for 2 mins. I waited over 45 mins and then my call was cut. So I had to call again and wait again for another hour before giving up. This is ridiculous. Why have phone customer service if you cannot do your job right. We customers do not sit at home all day with nothing better to do. If we are a customer and have a query we expect someone to help us. I have not had any problem with any other banks’ customer services. HSBC is so rubbish, staff are not professional, the most useless and the worst bank there is!”

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Posted 4 years ago

“I have been an HSBC Customer since 1973?! and I have to say the online Banking app has been fantastic - I hardly ever go near my branch and if I do call I have voice recognition and usually get an actual 'person' talking to me within a few minutes. However, I am an Advance customer (advanced in years as well!) but everything is clearly set out on the App and it is easy to set up payments. I think the security is secure and well managed. I have no complaints at all.”

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Posted 4 years ago

“I am happy with their services and help but sometimes it can be hard to communicate with them due to heavy accent over the phone.”

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Posted 4 years ago

“Hong Kong and shanghai Banking Corp couldn't get any worse. I've had my accounts for 40 years (back when it was Midland Bank.) On line tells you to phone, they tell you to go online. Then told to go to the branch and the branch say to go online. Clueless”

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Posted 4 years ago

“Hong Kong and Shanghai Banking Corp couldnt get any worse if the tried. Looking to leave after 40 years. (WAS MIDLAND BANK BACK THEN)”

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Posted 4 years ago

“Very poor customer service. Sending letters asking us to contact them on the attached contact details and not supplying any.”

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Posted 4 years ago

“I had a charge I didn't recognise! Turned out it was an insurance policy I'd taken out 3 years ago via aviva HSBC but I'd not changed my address with the policy - just with my HSBC card. When I saw the random charge (I'd not noticed in previous years due to undiagnosed ADD) I queried it and the team and Fiona were SO HELPFUL in sorting it out. They helped refund me for the unknown charges even though it was partially my fault for not moving my address on the actual policy (which I had thought would email me). I have so often been screwed by companies that I was astounded at the immediate human understanding I was given and that they refunded me for this misunderstanding. I am very grateful for the customer service and has left me feeling very grateful that I'm with this bank.”

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Posted 4 years ago

“If you're looking for the most frustrating banking experience of your life, look no further. HSBC's phone and in-person representatives are polite but offer no substantial help. I have had issues for more than 6 months, called multiple times, and gone in-person to the branch and I have not had my issue resolved. All their processes are seemingly secure but actually could be streamlined to make it easier for the user and just as secure. I would tell anyone who wants a user-friendly experience, timely service, and hassle-free banking to take their service elsewhere.”

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Posted 4 years ago

“Worst bank ever, I just tried to update my home address because I already moved to a different place, and their verification process sucks big time. They'd ask a series of questions and if you are unable to match all their security questions (even if you told them that you've already transferred jobs and all) they won't proceed with your request. The worse thing here I've been a long time client more than 10 years already, and when I asked them to just cancel my account since I find their verification process inefficient, they "gladly" canceled my account without addressing any of my issues. They can't update my address because of their verification process but was able to cancel my account without this same verification process. But tbh, I'm really happy that I won't be dealing with them ever again. Kudos HSBC!”

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Posted 4 years ago

“Even after submitting a safeguard form online few times and not having any more error messages on the online banking, I got a letter today on post saying business account will be closed. RUBBISH RUBBISH BANK EVER for business banking.”

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Posted 4 years ago

“Poorest service ever! I am long term individual and business customer. Hsbc suddenly closed my business account without reason and notice, then montly later send business funds via a cheque, when i transfer the cheque into my hsbc bank, they closed my personal bank too. Now they frozen my another business bank without reason, i cant access the funds to pay the bills and staff, they dont care my complaint at all.very poor service!!!”

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Posted 4 years ago

“The worst bank ever. Customer service is appalling Instead of dealing with my request, they said go to another bank Rude and disrespectful I think they have too many customers so if some leave, they don’t care”

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Posted 4 years ago

“No means of contacting them. I have opened an account but not received the card, I've also received a suspicious looking letter that doesn't have all my details. I needed to talk to somebody, anybody as my local HSBC are still operating with limited service. The Live Chat doesn't work, and all the different phone numbers doesn't refer to what it's supposed to do. The means of contact is appalling, and even through the 'lost/stolen card' number I'm directed back to the standard route. God forbid anyone wanting to cancel their card in an emergency - there is no emergency line, just another automated option followed by a long wait.”

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Posted 4 years ago

HSBC Employee is rated 1.6 based on 679 reviews