HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

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“Extremely bad service. I wanted to change addresses for myself and my 12 and 17 old children. They changed mine after 1/2 hour. Then they told me even though I opened their accounts myself and am 3rd party authorised, I couldn’t do it. The Gloucester Road manager, Zhang-Su Thomason said she couldn’t help. The options weren’t there even to do it by completing a form. She was ok about losing 3 customers if I wished to close all our accounts. Such a horrendous service. I had to take time off work just to waste it there. Never would recommend them.”

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Posted 5 years ago

“We were in 122 finchely road hsbc branch and we were very happy with miss seems panda service and help with big smile for opening new bank account”

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Posted 5 years ago

“This is one of the few sites with 'reviews' of HSBC where I have actually been able to leave a review... Interestingly it is also one of the few which seem to echo my opinion of the company's management of my account. I make almost daily calls to HSBC to try and make payments (which I try to do entirely online) I am told each time that the fault is with the receiving bank only to find out that this is not the case. I have repeatedly requested email communication yet not received a single email and instead am told that I couldn't be contacted. Every large payment has taken me days and multiple phone calls, each time with a different explanation given.”

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Posted 5 years ago

“I had a massive issue with HSBC this week. I was trying to log onto online banking, which I do daily. I have had the same log-in details for years. However, this time the system kept telling me that I was using the wrong log-in details (which I wasn't). Then it locked my account. I had a long and frustrating phone call with a lady who could hardly speak English, telling me that it was my fault and I was entering the wrong details. Made me feel like a complete idiot! I know my own log-in but she would not have it. After 3 days I received a reset password in the post, but unable to do any banking online - and I need access numerous times a day. During this time my son tried to make some online transactions using his account and card, all were declined due to an error, so please do not tell me that HSBC did not have and issue and blame me.”

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Posted 5 years ago

“I had a Great experience at 122 Finchley Rd. Seema was so kind and helped me upgrade my account. I was treated wonderfully and walked through every step of the way. Highly recommend this branch.”

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Posted 5 years ago

“I had a Great experience at 122 Finchley Rd branch, Seema was so kind and helped me upgrade my account. I was treated wonderfully and walked through every step of the way. Highly recommend this branch.”

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Posted 5 years ago

“A car hire company put a reserve on my credit card of 850€. The car was returned ok, and signed off by them as undamaged etc. However, more than two weeks later, they haven't released the reserve. They don't respond to emails or phone calls, and HSBC say they can't do anything. Basically that hold can stay there forever, reducing my credit limit accordingly. Supposedly the hold should only be there for 5-7 days but 16 days later HSBC say I have to contact the hire company. Argh!!!”

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Posted 5 years ago

“Rude man unhelpfull and not interested in me opening an account to put in house sale money .”

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Posted 5 years ago

“Spoke to a woman called amanda over the phone. Very polite and helpful compared to others i have dealt with! Shes a cedit to the bank!”

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Posted 5 years ago

“spent four days trying to open a bank, used the phone set up, used the online help - all useless. Nothing worked, they try to cut staff and do everything online which does not work”

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Posted 6 years ago

“On-line fraud We have been holding a regular account (no business) with HSBC for 14 years, mainly used to pay utility bills and regular expenses. We have been victim of a fraud by a hacker. During the on-line fraud, my wife alerted HSBC whilst the transactions were still happening. Our call was on hold for about 15/20 minutes before been able to speak with the fraud team. HSBC has been unable to stop a 15k transaction to a fraudulent Barclays account. After days we received only a letter blaming us for lack of protection of our secure details. Nothing was mentioned about them releasing an unusual payment of 15k without any check… no call or text has been made. Nothing was mentioned about lack of security from Barclays opening fraudulent accounts. We are a standard family planning ahead every investment and this matter has permanently affected our future plans. Now we are no longer HSBC customers anymore. I am writing this to warn future consumers.”

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Posted 6 years ago

“My relative is UK born, but has lived in Zimbabwe for past 60 years. She has a HSBC account in UK which HSBC made dormant and are now refusing her access to her savings until she proves her identity. HSBC had no problem with her identity talking to her by phone over past 10years; no problem with identity supplying her with a debit card sent by courier service and no problem with her identity sending private & confidential statements to her home in Zimbabwe. She is now terminally ill, confined to a wheelchair and has not been able to leave her home for 4 years. The mental stress is unbelievable, but HSBC seem quite happy to condemn her to a premature death, by withholding her only means of buying the health care she desperately needs. They even asked her to supply a copy of her bus-pass!!! She lives 6,000 miles away and has not set foot in UK for over 20 years!”

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Posted 6 years ago

“Held an account with HSBC for around 16 years. I have no credit card or overdraft. My wages are paid into the account each month. Also hold my savings accounts with them. Recently scrolling through their website realised I qualified for their Advance account. Contacted the call center after around 45 minutes of being on hold finally get through to the Advance team to be told I don’t qualify due to my poor credit rating. This baffles me. They get my money every month. They know the state of my accounts. What purpose is there for a credit credit check? The operator told me it was to ensure I’d be able to keep up repayments on my overdraft or credit card. As stated I have neither. Extremely annoyed as it’s just withholding perks that should be offered as a loyal customer. Seriously considering changing banks.”

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Posted 6 years ago

“I woss in FINCHLI Road 122. London NW3 5 JD to upgrade my account I was served by Seema Panda it incredible service. BEST SERVIS I got So Far ever. She voz very frandly and helpful. And Myne Thanks.”

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Posted 6 years ago

“I have banked with hsbc for 35years our family have never had a problem with this bank the staff have always been so helpfull .After reading some reviews i just cannot understand how so many people were dissapointed .Last week i was in the holderness road branch in HULL when i mentioned it was mine and my husbands 60th birthday the teller was so lovely she even sent us some boxed flowers which was a lovely touch its not something i thought a bank would do .Once again keep up the good work .”

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Posted 6 years ago

“Hsbc closed my sons account in Jan19. He was advised a cheque would be put in the post on the 1st Feb we are now on the 11th April. No money no cheque. 8 to calls no solution 11th april i have been advised the cheque will be put in the post today.”

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Posted 6 years ago

“Never open an HSBC bank account! The app is rubbishy I cant manage my direct debits or transfer money between accounts. Telephone customer service is a nightmare. Two hours on the phone trying to close my saver account and get it transferred to current account. The customer service personelle are in another country and don’t seem to know what they are doing, putting me on hold for long lengths of time. I am closing my account as soon as possible moving to another bank.”

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Posted 6 years ago

“Never use HSBC as a business account. It's an awful headache in every way possible.”

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Posted 6 years ago

“I got into big financial difficulties, with HSBC giving me massive credit card and overdraft limits. I had a couple of other credit cards too. Virgin Money at least stopped the interest on my credit card while I pay it off over the next 5 years. HSBC greedily charged me 16% on a consolidation loan for my debt with them. They are making around £10,000 in profit on the loan. And they love it. Scum.”

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Posted 6 years ago

“Today I was in 122 Finchley Road HSBC branch ,just to help one of my friend to open an account, The Lady Seema Panda ,she was very friendly, professional polite and helpful,she not only helped my friend to open an account,talking to me,when she learns I’m looking for a credit card, Seema after completing my friend’s account,helped me to get a credit card. She showed me how to apply for a credit card online and get a decision immediately,I never imagined it will be so easy and quick... I’m really happy with the service I got in the branch Thank you HSBC”

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Posted 6 years ago

HSBC Employee is rated 1.6 based on 679 reviews