Deliveroo Reviews

Name: Deliveroo
Rating: 1.19

1.2 Rating 1,093 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

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Metrics

1.2

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for a delivery that didn't arrive and paid for a meal that I did not receive. Horrible driver and service. Will never use it again. Save yourself the trouble and avoid using deliveroo. Horrible app.”

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Posted 7 months ago

“They did not deliver the food that I had ordered and when I complained said that they had reviewed the case and wouldn’t offer me a refund. I ended up without my food and £30 worse off. I will never use them again and advise others not to either. I felt absolutely cheated and as though they didn’t have the slightest interest in making it right”

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Posted 7 months ago

“I have been with deliveroo a few years and only had a few problems like missing items or food . However things took a very worrying turn on my last order which forced me to cancel my membership for good left me ill shaking and disturbed ,andi cancelled the silver status . I ordered a pizza and other food from pizza hut. Never urderd before Food arrived stone cold with missing item . The pizza smelt very bad . Like a mixture of petrol and poo. One bite and I was ill, stomach ache although mild but needed to keep gagging . I know it sounds incredulous. I called pizza hut they were not interested. Contacted deliveroo. Now heres the kicker . Was told would not be receiveing any refund for missing item ! And then goodbye closed chat . And would not receive a refund for questionable food delivery I had to bin . Took photos of all food uneaten in bin mixed with waste as proof but they refused evidence . They said goodbye on chat and cut me off ! This is how they are now treating us ! I paid £23 and I have a treat maybe once a month and I have little money. Deliveroo were nasty and wanted me off chat so closed it down. I then rang as I intend to have pizza hut investigated by the council for dubious good hygiene and also deliveroo drivers who I suspect have stolen food items or it may be pizza hut or they forgot but the fact I think the food was tampered with because it smelt that bad and the only thing worse is raw sewage unless the food is that bad it taste like human excrement . Not that I've tasted it but you get my meaning. Hence I closed my account and will be ensuring deliveroo are reported for supporting dubious good hygiene standards that made me ill plus potential dodgy drivers who may be tampering with our food . I was disgusted the pizza was so disgusting I cannot put into words and it's out me off every having a take away ever again it just made me gag to vomit and that's really worrying . WAS REFUSED A REFUND BY DELIVEOO BUT NO REASON AS TO WHY WAS PROVIDED . EVIDENCE IN CHAT REFUSED TOO.”

Deliveroo 1 star review on 26th August 2024

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Posted 7 months ago

“Awful company and I'd avoid like the plague. Made an order through their platform, the restaurant couldn't fulfil the order due to allergens contacted Deliveroo to cancel and they refused to cancel or refund even through the food was not delivered.”

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Posted 7 months ago

“Horrible dirty service deliverers, don't use them”

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Posted 7 months ago

“This company is absolutely disgraceful. Due to an error on their part—one they admitted to—my weekly food order didn’t go through, yet they still took the payment and have been holding onto it for nearly a week. The real issue is that this was the last of my money, leaving my kids and me without any food for the past week. We were forced to turn to a food bank for help. When I contacted Deliveroo for assistance, given that the error was on their end, I was met with nothing but unhelpful and spiteful staff. This company showed no concern for the fact that they left a family without food, but they were more than happy to keep the money. It's been almost a week now, and I still haven’t received a refund or the food order. Deliveroo has to be one of the most disgusting companies out there.”

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Posted 7 months ago

“If I could give zero stars I would If I could give zero stars I would. I placed an order through deliveroo and the food was supposed to be delivered through the restaurant. I never received my order. The restaurant said to take it up with Deliveroo and Deliveroo said it was down to the restaurant. So basically I was robbed of £25. The restaurant lied and said they delivered, they didn't even have to show proof of delivery. It was their word against mine. I will never use Deliveroo again, they can't be trusted. Date of experience: 20/8/2024”

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Posted 7 months ago

“Paid and ordered via deliveroo, usually can be ok company compared to just eat, order came to deliver food and the stupid deliveroo driver swung his bag round and made the coffee spill all over and onto the food and when confronted, he acted liked it wasn't him! Couldn't speak English, how are these idiots allowed to work in England without speaking an ounce of English and dont know how to work professionally.. sorry but people like like that shoukd be working here and shouldn't be employed unless they're competent! This is becoming more and more like this. Never had to ask for a refund so many times in the last year because of issues like this.. sorry but if your emplying random people to work, you shouldnt be getting customers to pay before hand till the food is delivered and looked at both customer and deliver driver with photo evidence that the delivery is 100% fine! Sort it out!”

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Posted 9 months ago

“The WORST Company to work with!!!! Totally mental!!!”

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Posted 9 months ago

“Shocking customer service”

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Posted 9 months ago

“Terrible service. Driver never arrived and I have to paid for the food I didn’t have. Despite many mistakes weeks before this incident just delete the app”

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Posted 9 months ago

“Over charged for items cheaper on the shelf at time of purchase. Charge for items not received. Won't refund. Appalling customer service. Breech data protection.”

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Posted 9 months ago

“The rider never reached the location and delivered. The management comes up with stupid none sense excuses to not refund the money. Better use Ubereats”

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Posted 9 months ago

“Unauthorised transactions coming off my account. They tell you it must be a friend or family member but absolutely no one has my account details. They are not interested in any fraudulent transactions, this company are pure theives, why has the authorities not shut this company down?”

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Posted 10 months ago

“This company is REALLY bad! If you receive a bad order they just send you an automated message saying that they will improve next time. You basically have no rights if something is not right with your order. I'm writing this review because i have had SO many bad experiences with my orders and each time Deliveroo refuse to listen to me or accept any responsibility. If you look on Trust Pilot they have 1.2 stars. 90% bad reviews. I'm hoping someone sets up a group to boycott this company, i would definitely join”

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Posted 10 months ago

“Worst food delivery services. Food mostly comes cold but this time it was crashed and spoiled and I have to throw it away because it wasn’t looking safe to eat.”

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Posted 10 months ago

“DELIVEROO RIDERS & DRIVERS NOW DELIVER DRUGS!!! CARDIFF!”

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Posted 10 months ago

“I had a crazy experience with a driver. Driver arrived after ringing 5-6 times for directions and was completely inebriated (fell on the ground, couldn't walk straight, rambling incoherently) . He stuck his foot in the door when I was closing it and pushed his way in to the house and grabbed me (breaking my glasses). I called for my partner and he ran off but I was terrified -it was so weird and unexpected. When I contacted Deliveroo (phonelines not in operation - useless A. I. bot on chat-help) they had no clue who the driver was!!! After 3 days of emailing, I gave up on the prospect of receiving any kind of customer service. App deleted - it's just not safe when Deliveroo don't even monitor or train their drivers.”

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Posted 10 months ago

“I would not recommend Deliveroo at all. I ordered food from Wagamama through Deliveroo and never received my order. When I contacted their team, they claimed the delivery driver had called my number. If he couldn’t reach me by phone, he should have rung my flat’s buzzer as instructed in my order. The manager also told the driver had contacted me through the app, but I did not receive any message. Deliveroo refused to offer a refund or any compensation. I will never order from Deliveroo again and would not recommend their service to anyone. If the manager support the delivery boys they can do anything. "They will not refund". And Let them become fat🙂”

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Posted 10 months ago

“TOP USING DELIVEROO:- Worst experience… STOP USING DELIVEROO:- Worst experience with Deliveroo. Do not order with these guys. They charge so much money and when you need their help, they are hardly helpful and their customer service staff is very disrespectful. Today I chatted with their staff named Jas, manager - Carlos or something and khalid with my order which didn’t arrive how this should have and was spilled all over the box. They didn’t show any interest in helping and kept ending my chat while I was still writing. I have deleted my Deliveroo app and will never order with these guys again. STOP USING DELIVEROO”

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Posted 10 months ago

Deliveroo is rated 1.2 based on 1,093 reviews